AA Approved Garage Network  Bewertungen 

Absolutely fabulous experience, professional, polite and super efficient garage. Best service n mot ai have had after 40 yrs of driving. Fast and brilliant garage.

Thank the garage on my behalf.

Whilst the collect and drop off service was appreciated, there were no status / progress updates throughout the service/mot day.
Despite numerous chases to the AA and the garage, I couldn’t obtain confirmation that relevant hybrid battery checks had been performed - not on the service paperwork and then fobbed off/ignored after. Both garage and AA websites stated that Hybrid checks were included. Extremely disappointing at misleading info and lack of response so wont use again and a warning to all Hybrid car users expecting what should be a standard service check.
AA reply - I have reached out to the garage and AA smart care team with no / unsatisfactory response - another example of lack of proactive customer care.

Booking car service was easy, but during service was not. I didn't receive any updates also I was not notified when my car was ready to be picked up.

It’s so easy and reliable, they come and take your car away , full service and mot and then deliver it back .A1 5*****

Best price through AA, good communication at every stage. CATs Ipswich, helpful receptionist, prompt service and feedback. (2nd yr using AA...had a full service last year too, fraction of the price compared to going independently anywhere else )

There seems to be some tension between the participating Garages and AA Smartcare. Prices available to me as a customer are better through AA Smartcare with the same garage. Collection and delivery are free rather than at extra cost, than the same garage offer. The price is also cheaper through the service. However, delays always occur with the garage receiving parts which means the cost of additional repairs are higher (the garage state they are able to source parts at better value and faster.

In the last instance, our car was collected on a Monday and returned on Saturday. The garage report they were chasing AA Smartcare.

However, Payment assist can not be ignored. The initial cost is spread over a 4 months 0% credit. Extra costs for additional work are also able to be spread over the same terms.

We have 3 cars and so this is an important option for us.

I have accessibility needs and set aside funds in anticipation. However, increased costs are the most significant factor in deciding whether to use this service. We use the garage because they have been a brilliant support to us over the last 6 years, or 15 drivers years.

The staff were very helpful and hardworking. I got my car back on the same day! Very impressed.

Collected from home. Serviced and MOT’d. Delivered back. Do this every year for both cars. Great service

Excellent service.

Excellent garage & service… very professional & polite… everything around the MOT from start to finish went as explained… Very good!… thank you!

I went through the AA for peace of mind, but this experience was far from it.

I booked my MOT through them, but when I called the garage beforehand, I was told the AA had never confirmed the booking. With my MOT already expired, I was left without a car for a whole weekend.

It didn't end there. I paid for the necessary repairs, but the money wasn't taken until three weeks later, and when it was, it sent my account into overdraft.

Also, £100 for a diagnostic is ridiculous.

Poor communication and poor organisation from a company that promises to take the stress away. It did the opposite.

Great collection services and very friendly, a bit disappointed in the cost for clearing the engine management light as I have the equipment to clear this its now back on .
I understand its part of the MOT .
But all good, great service

Super quick, thorough and nice guys. Went for an MOT and would recommend!

The mechanic was very polite. Arrived on time and did a good job

Failed my car on emission, because the catalytic converter was not warm enough to run properly. Tried to charge me £100 diagnostic which I declined, took it the next day warm and it passed.

No considering customer concern.

Trouble free collection and delivery