The AA Smart Care Bewertungen 

18 416
TrustScore 4 von 5

3,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

The MOT was carried out. Told failed and needs investigation but one was a tyre pressure alert which previous tyre change business had not taken alert off when tyres replaced. Told brake pads near rep... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Easy to book on line. Received a text and phone call to confirm arrival time as promised Work carried out on our drive within specified timeframe. Mechanic advised us about tyre replacement and an... Mehr ansehen

Bewertet mit 1 von 5 Sternen

My Van was dropped of after breakdown excatly one week before i got a bill for checking my tire thread depth nothing else on my 40 pound invoice the garage was supposed to check the fault that ca... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Arrived slightly ahead of time, 20 mins before appointment, but garage was ready to accept keys Friendly welcome, advised time it would take for the MOT, circa 1hr, offered seating area to wait, howe... Mehr ansehen

Unternehmensdetails

  1. Kfz-Prüfstelle
  2. Kfz-Ersatzteilgeschäft
  3. Fahrzeugservice
  4. Mechaniker
  5. Abschleppdienst
  6. Fahrzeuginspektion

Über The AA Smart Care

Vom Unternehmen geschrieben

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

18 416 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,9

Alle Bewertungen

(18 416)

6 183 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Service by garage was great and very…

Service by garage was great and very happy with them but the AA app kept telling me to pay again and then kept sending me text for an appointment which had already been done!! Will think now before using that service again as the app seems useless.

5. August 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

Hi Phil, we're sorry to hear you were having trouble with our app and hope you've been able to get in touch with us directly about this.

It's great to hear that the service went well though, and we're pleased you're happy with the help you received.

Bewertet mit 3 von 5 Sternen

Recently used them for a service so…

Recently used them for a service so booked again for second car but sadly a complete different experience. He was only here for less than a hour for a full service so I lack confidence that he did it all as previous mechanic was thorough
Sadly this has tarred my opinion and views on what I paid for

5. August 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

Hi Lynne, we're sorry to hear this and hope you've fed this back directly with our team if you believe any part of the service was missed.

Bewertet mit 5 von 5 Sternen

It was so convenient

It was so convenient. Saved me a lot of time waiting and service was carried out in a very professional manner. I would highly recommend this service. I looked a costings and compared before I booked and the price was very reasonable.

5. August 2026
Bewertet mit 1 von 5 Sternen

Different times for Service and MOT. Not informed.

We booked on line for 8am, and booked a day off work.
We arrived at 8:30 (when the garage opened).
We came back at 11am to collect to collect the car to be told the Service was booked in 8am but the MoT was booked in at 1:30pm. The car was not ready to 2:30pm.

This should be clear on the booking.

5. August 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

Hi Jon, we're sorry about the delay. We hope your service and MOT went well and that your car is now running smoothly.

Bewertet mit 4 von 5 Sternen

Replacement of all four brake pads and…

Replacement of all four wheels brake pads and disks and done on time with no mess.

The only thing that the mechanic did not do was adjust the hand brake. It was three notches/clicks for full hand brake, now its seven (did not test it myself till sometime after).

5. August 2026
Bewertet mit 1 von 5 Sternen

Mobile service but no documents

I had an interim service done at home in October 2025 and am still waiting to receive documentation of the work that was carried out. I have called AA numerous times and have been told they would resolve this, but I never hear back from them and almost a year on I cannot believe how poor the customer service is. I really don't know where to turn next.

1. August 2026
Bewertung ohne vorherige Einladung
The AA Smart Care-Logo

Antwort von The AA Smart Care

Hi Alistair, so we can help chase this up, please email a copy of this review to TheAA.ReviewTeam@theaa.com with your full name, postcode, contact number and booking reference.

Bewertet mit 3 von 5 Sternen

Simple booking, but beware hidden costs.

Booking process appears simple and straightforward with competitive pricing.
Booked our car in at a local garage using the AA for an annual service and MOT.
The first issue came when the garage contacted us directly to advise that the requested date was not available. They booked us in for a week later.
The car needed a wiper blade and bulb for to pass the MOT for which we were told we would need to pay an additional 43.20 in labour (plus the parts).
The garage also fitted a new pollen filter which wasn't on the listed service items and then charged us for the Air Filter which was supposed to be included.

Overall, our car was serviced and MOTd, just a week later and with unexpectedly high labour charges which weren't expected and were completely out of our control at that point. For that reason, I wouldn't recommend this service and certainly won't be using them again.

4. August 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

Hi Mark, thanks for sharing your feedback. We'll always send any updates from the garage with regards to work needed with a price; this allows you the chance to accept or decline the work to the car. We're sorry you've been left feeling disappointed.

Bewertet mit 3 von 5 Sternen

Changing the day of the MOT without…

Changing the day of the MOT without prior contact and with less than 48 hours notice.

4. August 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

We're sorry to hear you were unhappy with the change to the booking, we're sure the team did all they could to keep it to a minimum.

Bewertet mit 2 von 5 Sternen

So disorganised

Smartcare changed the time the first time without notifying me to a different day, then the second time to the right time but then they sent me another email changing that so I arrived for my MOT two hours early...on a work day so I had to suffle everything around. All for a £12.50 saving. I wont do it again.

31. Juli 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

We're sorry to hear there was a change in the bookings, and you feel there wasn't appropriate communication. We've passed your review over to the team for internal reviewing.

Bewertet mit 3 von 5 Sternen

When I picked up my car yesterday there…

When I picked up my car yesterday there was a Greggs coffee cup hold in the passenger footwell and an empty cup in cup holder. I do not expect my car to be used for the Greggs run. My car was with them for 6 days since you did not have the parts.

4. August 2026
The AA Smart Care-Logo

Antwort von The AA Smart Care

Hi Tony, thank you for sharing your feedback, we've passed your review over to the team so they can review this internally with the garage.

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