I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Mehr ansehen
Unternehmen hat geantwortet
The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... Mehr ansehen
Unternehmen hat geantwortet
Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Kontaktinformationen
66 E. Walton St., 60611, Chicago, IL, Vereinigte Staaten
- (312) 626-0340
4,0
Gut
178 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
Item received was as described
Item received was as described. I was replacing this coat as previous one was lost.
28. Juli 2025
Antwort von The RealReal - Chicago
We're happy to hear that the item matched the description and replaced your lost coat. Thank you for your positive feedback; we appreciate it very much.
Product was mailed and received timely
Product was mailed and received timely. The grade of the product was accurate and images posted on site were quality and accurate to show defects.
26. Juli 2025
Antwort von The RealReal - Chicago
We're happy to hear that the product was mailed and received in a timely manner. We appreciate your feedback regarding the accuracy of the product's grade and images.
Antwort von The RealReal - Chicago
We're glad you love it! Thanks for your positive feedback, we appreciate you sharing your experience.
All went very well!
19. Juli 2025
Antwort von The RealReal - Chicago
We're happy to hear that everything went well for you! Thank you for your positive feedback, we appreciate it.
I’m still waiting to hear back from…
I’m still waiting to hear back from customer service. I purchased a Vince dress that was listed as a medium, but the dress I received is a large. I’ve sent proof to customer service but haven’t received a reply or resolution. Very disappointed!
18. Juli 2025
Antwort von The RealReal - Chicago
We’re so sorry you received your item in the incorrect size and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Always a Great Experience
Every purchase I have made has been exactly as advertised - best way to purchase the gently used items.
16. Juli 2025
Antwort von The RealReal - Chicago
We're happy to hear that your purchases have consistently met your expectations. It's great to know we're a reliable source for gently used items. Thanks for your positive feedback!
Great company
Great company. Professional, knowledgeable and fair. I have purchased and sold luxury items, very pleased.
11. Juli 2025
Antwort von The RealReal - Chicago
We're happy to hear that you had a positive experience with us! It's great to know that you were pleased with our professionalism, knowledge, and fairness. Thank you for your feedback.
Antwort von The RealReal - Chicago
We're happy to hear that you loved your new shoes! It's great to know they were even better than you expected. Thanks for the positive feedback.
Antwort von The RealReal - Chicago
We're so glad you love the shoes! Thank you for letting us know about your positive experience!
LOVE MY ITEMS..
LOVE MY ITEMS... AS DESCRIBED FLAWS AND ALL... SHIPPING ITEMS IN A TIMELY MANNER AND GREAT COMMUNICATION VIA TRACKING
25. Juni 2025
Antwort von The RealReal - Chicago
We're so glad you love your items and that they met your expectations! We appreciate your positive feedback regarding our timely shipping and tracking communication.
Antwort von The RealReal - Chicago
We're happy to hear that the dress matched the description and arrived ahead of schedule! Thank you for your positive feedback; it means a lot to us.
Antwort von The RealReal - Chicago
We're happy you liked the jacket! We appreciate your feedback
Good honest hard working americans
18. Juni 2025
Antwort von The RealReal - Chicago
We appreciate your positive feedback and are so glad you value our team's dedication and integrity. Thank you!
Love
Love, love, love my bag! The color is so beautiful, and the condition is perfect. Just the right size for me! I definitely would recommend this seller!
16. Juni 2025
Antwort von The RealReal - Chicago
Thank you for your positive feedback!
Watch Consignment Experience
Claire's professionalism, knowledge, and friendly demeanor made my consignment appointment a pleasure. Her and Cora are always wonderful to deal with when I visit the Walton St. store.
15. Juni 2025
Antwort von The RealReal - Chicago
We're happy to hear that your consignment appointment was a pleasure! We appreciate your kind words regarding the team's professionalism and friendliness. Thank you for your positive feedback!
I love the selections!
I love the selections and the quick shipping. Love the idea of use/re-use!
7. Juni 2025
Antwort von The RealReal - Chicago
We're so glad you love the choices available and the fast shipping!
Antwort von The RealReal - Chicago
Please email us at reviews@therealreal.com with details so that we can look into this further.
Where is my order
Where is my order? My order was expected yesterday Thursday,June 19 and it's Friday the 20th and still no order.
13. Juni 2025
Antwort von The RealReal - Chicago
We regret to learn your order didn't arrive as expected. Please email us at reviews@therealreal.com with details so that we can look into this further.
never got the cartier ring or tracking…
never got the cartier ring or tracking or refund
please be careful they lie send genetic email
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von The RealReal - Chicago
We’re so sorry you haven't received your order yet and we're here to help. Please email us at reviews@therealreal.com with your order number and we'll sort this out for you ASAP.
The heels are wobbly and the shoes/…
The heels are wobbly and the shoes/ denim mules smell like sardines very fishy odor
21. Mai 2025
Antwort von The RealReal - Chicago
We appreciate your feedback. We're sorry the heels feel wobbly and the mules have an odor. Please email us at reviews@therealreal.com with details for help. We'll look into this issue.
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