I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Mehr ansehen
Unternehmen hat geantwortet
The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... Mehr ansehen
Unternehmen hat geantwortet
Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Kontaktinformationen
66 E. Walton St., 60611, Chicago, IL, Vereinigte Staaten
- (312) 626-0340
4,0
Gut
178 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
Awesome experience
Awesome experience! I love my new purse and it came so pretty and quickly!
4. April 2025
Antwort von The RealReal - Chicago
We're so happy to hear you had a great experience! We strive to provide our customers with the best possible service and products. We're thrilled you love your new purse and appreciate your kind words.
Antwort von The RealReal - Chicago
Thank you so much for your kind words! It's fantastic to know that you had a wonderful experience with us!
Great quality
The transaction was great easy to find what I wanted and haven't as a grade 3 the product was in excellent condition and everything they said was spot on i will definitely buy from here again.
3. April 2025
Antwort von The RealReal - Chicago
We appreciate your kind words and are thrilled to hear you had a positive experience. We look forward to serving you again in the future.
The size said 4...and it was 40
The size said 4...and it was 40, which in European standards is 0. I needed it for a function and obviously, could not fit into it, as I am a size 4, and have bought many other Chiara Boni dresses in 44 (US 4).
This was miss marked and now I need to send it back. Very frustrating.
26. März 2025
Antwort von The RealReal - Chicago
We understand your frustration with the sizing discrepancy. We strive to ensure accurate sizing information is provided for all our products. We apologize for the inconvenience this has caused and appreciate you bringing this to our attention. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
The staff was great so helpful
28. März 2025
Antwort von The RealReal - Chicago
We're so glad to hear you had a positive experience with our staff.
Holy cow
Holy cow! What a find! I would never have been able to afford Jimmy Choos! The Real Real is amazing!
26. März 2025
Antwort von The RealReal - Chicago
We are so happy to hear you had a positive experience! We strive to provide our customers with high-quality, affordable luxury goods. Thank you for your kind words and for choosing us.
I always consign my item at the…
I always consign my item at the Realreal and am happy with the result and i buy also with them coz the price is reasonable
23. März 2025
Antwort von The RealReal - Chicago
We appreciate your loyalty and are thrilled to hear you've had positive experiences both consigning and buying with us. It's wonderful to know you find our prices reasonable and that you're happy with the results. We strive to provide our customers with a positive experience.
Bag was way over priced for the quality…
Bag was way over priced for the quality where it had rips…
23. März 2025
Antwort von The RealReal - Chicago
We’re so sorry you received your items in that condition and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
Really friendly
Really friendly. Really helpful. Totally enjoyable shopping experience. They also have some really nice merchandise.
12. März 2025
Antwort von The RealReal - Chicago
Thank you for your kind words! We're thrilled to hear you had such a positive experience. We strive to provide excellent customer service and a wide selection of merchandise, so we're delighted you enjoyed your visit.
Antwort von The RealReal - Chicago
Thank you for your positive feedback! We're glad you found the product description accurate and that your order arrived quickly.
they make it easy
As a full service consignment site, they took care of everything expertly so that all I had to do was sit back and collect funds. Most definitely a great experience.
17. März 2025
Antwort von The RealReal - Chicago
We're delighted that you found our team to be expert and efficient in handling all aspects of your consignment. We're grateful for your trust and look forward to serving you again in the future.
Terrible experience with this business
Terrible experience with this business! Product did not arrive as described. I bought a purse and someone tried to cover up the fact the strap was broken. Now they won’t return it. I would NOT buy from this business.
16. März 2025
Antwort von The RealReal - Chicago
We’re so sorry you received your item in that condition and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
The products were in great condition…
The products were in great condition and I just think this is a exception to find product in
3. März 2025
Antwort von The RealReal - Chicago
Thank you for your kind words! We're thrilled to hear that you were happy with the condition of your products. We strive to provide our customers with high-quality items.
sales associate said there would not be…
sales associate said there would not be a restock fee - i was still charged
8. März 2025
Antwort von The RealReal - Chicago
Hello, We’re sorry that your shopping experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with your order number and we'll sort this out for you right away.
Antwort von The RealReal - Chicago
We're so glad to hear you had a positive experience with your recent purchase. We strive to provide our customers with high-quality products and excellent service. Thank you for your kind words and for choosing us.
Definitely read the fine print before…
Definitely read the fine print before you give this company your items!! It says they sold my purse for $116 and I only get a check for $35! And when I went back into my account it shows I only get $22 now because they charge a “$12.75 processing fee” to send you a check! I NEVER would’ve given them my stuff if I knew I’d basically get no cash for it!
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von The RealReal - Chicago
We’re sorry that your consigning experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
Worst Management Customer service
Completely incompetent and ridiculous team of people including executives and management who does not care about their customers. Accusing me of fraud when I hadn’t done anything except change a billing or shipping address. In this extremely competitive market where you can buy your products elsewhere and sellers are selling their goods in different sites, you do not need to purchase from the real real as they make no attempts to resolve disputes. Going back on their word and back and forth. This is what they write after they have given me a credit and apologizing for errors that they made:
Thank you for your patience.
Following our previous discussion regarding your account review, we have conducted a thorough assessment. Unfortunately, we were unable to verify the necessary details, and as a result, our account managers have made the decision to flag your account.
This means that your account will be closed, and future orders will not be possible. Additionally, any new accounts found to be linked to you will also be closed without prior notice.
We understand that this may not be the outcome you were hoping for, and we appreciate your understanding. If you have any questions, please let us know.
Best regards,
Alicia
Customer Service Management
25. Februar 2025
Antwort von The RealReal - Chicago
We understand your frustration and apologize for the inconvenience you’ve experienced. We strive to provide a positive experience for all our customers and are committed to resolving any issues that arise. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
helpful staff and easy in-person…
helpful staff and easy in-person experience. great selection in-store of various indie & high-line brands in pristine condition. Nothing extremely affordable, but its to be expected with the surrounding area/market & limited retail space.
I did end up purchasing a brand new handbag at the bloomingdale's across the street after being dissatisfied with the size and fit of the one I purchased from therealreal app. But- did end up consigning a few items I had been procrastinating about for years! two birds one stone
**Measurements are apparently notoriously mis-labeled and improperly represented on the app, which is what lead to my huge amount of clothing returns.
2. März 2025
Antwort von The RealReal - Chicago
We appreciate your kind words about our staff and the selection of brands we offer. It's wonderful to hear that you had a positive in-person experience and found our curated selection of indie and high-line brands appealing.
We're glad you were able to consign some of your items and hope you continue to find value in our services.
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