I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Mehr ansehen
Unternehmen hat geantwortet
The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... Mehr ansehen
Unternehmen hat geantwortet
Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Kontaktinformationen
66 E. Walton St., 60611, Chicago, IL, Vereinigte Staaten
- (312) 626-0340
4,0
Gut
178 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I love my new Valentino shoes and belt
I love my new Valentino shoes and belt. Great price and condition.
25. Mai 2025
Antwort von The RealReal - Chicago
We're so glad you are happy with your new Valentino shoes and belt and that you found them at a great price and in great condition!
Antwort von The RealReal - Chicago
We appreciate you sharing your feedback and are so glad you are happy with our service and product!
Antwort von The RealReal - Chicago
We are so happy to hear that you love the piece! Thank you for sharing your positive experience with us; we appreciate it.
Return policy is fair
I made a purchase, and they promptly email me the tracking number when the dress get here was too small I request return, they sent the return label and TA DA! all set
26. Mai 2025
Antwort von The RealReal - Chicago
Thanks for your feedback!
Antwort von The RealReal - Chicago
We're happy to hear that you were pleased with the price, time frame, and service. Thank you for sharing your positive experience with us!
Great Communication Easy drop off
Great Communication Easy drop off. Only thing is my account isn’t showing activity 😎
20. Mai 2025
Antwort von The RealReal - Chicago
Thank you for your kind words about our communication and drop-off process! Sorry to hear your account isn’t showing any activity. Please reach out to us at reviews@therealreal.com so we can look into this for you. We appreciate your feedback!
The bag that I bought was better than…
The bag that I bought was better than it was described. Delivered on time.
7. Mai 2025
Antwort von The RealReal - Chicago
Thank you for your feedback! We’re delighted to hear the bag exceeded your expectations and arrived on time. We appreciate your support and hope to serve you again soon!
Antwort von The RealReal - Chicago
¡Gracias por sus excelentes comentarios! Nos alegra mucho que haya quedado satisfecho con nuestro servicio y el envío rápido. Su recomendación es fundamental para nosotros y esperamos poder ayudarle de nuevo en el futuro.
I bought a 600+ dollar shoe and it's…
I bought a 600+ dollar shoe and it's fake. I suppose to wear it to vocation soon. Its all ruin by the fake shoe. I need to go to ups and give back the shoe. The refund is slow. Never know "real" real sales fake things to customer. Its shame if they didn't know it's fake…you're company is doing this for money. Work on it.
13. Mai 2025
Antwort von The RealReal - Chicago
We have an authenticity guarantee, so we'll make it right if you have concerns about a purchase. Please email us at reviews@therealreal.com your order number and we'll sort this out for you ASAP.
Exactly as pictured/described!
I wish the photos were more up-close to see the extent of some of the wear and tear but overall it was an awesome experience. So many options, shipping was early. I love the option to purchase the return in case something was wrong.
12. Mai 2025
Antwort von The RealReal - Chicago
We're glad you enjoyed your experience. We appreciate your feedback about the photos and will consider this for future improvements. We're happy the shipping was early and you liked the return option.
Awesome shoes that goes with most of my…
Awesome shoes that goes with most of my summer attire.
28. April 2025
Antwort von The RealReal - Chicago
We're so glad to hear you love the shoes! We appreciate your kind words and are thrilled they're a perfect fit for your summer wardrobe.
in-store experience is inspiring
in-store experience is inspiring, staff is kind & helpful. trr online "obsessions" is a useful wishlist tool. i'm glad to have seen the bag in-store first, staff informed trr would also ship other items to store for viewing before purchase.
27. April 2025
Antwort von The RealReal - Chicago
Thank you for your kind words and positive review. We're delighted to hear that you've had such a positive experience with our in-store and online platforms. It's wonderful to know that you found our staff helpful and that you found the "obsessions" feature useful. We appreciate you taking the time to share your feedback.
Very unhappy with my purchase which I…
Very unhappy with my purchase which I never got! Whatever the postal service you use is horrible. They were supposed to deliver and get a signature from me. So now I don’t have my order and don’t have my money back!
14. April 2025
Antwort von The RealReal - Chicago
We're very sorry to hear that you never received your order and we want to help make it right. Please reach out to us at reviews@therealreal.com so we can investigate the issue and work toward a resolution as quickly as possible.
Antwort von The RealReal - Chicago
Thank you for your positive feedback! We're thrilled to hear that you found our service and product descriptions helpful. Your satisfaction means a lot to us.
At The Real Real, you can trust that what you read is exactly what you'll receive.
"Wendy went above and beyond to assist me! Her professionalism, kindness, and attention to detail made my experience truly exceptional. She took the time to ensure everything was perfect, and I couldn’t be more grateful. Thank you, Wendy, for your outstanding service — you are a true asset!"
18. April 2025
Antwort von The RealReal - Chicago
We're so glad to hear about your positive experience. It's wonderful to know that you received such exceptional service. We're incredibly proud of our team members who go above and beyond to ensure customer satisfaction. We'll be sure to share your kind words with Wendy. Thank you for taking the time to share your feedback.
I had an awful experience with this…
I had an awful experience with this site. Sold authentic Chanel bag and only got $5. The whole process was disappointing, and I feel completely cheated. Customer service is terrible, and they don’t give you proper details about products. I received broken items, wrong products, and even fake goods. The return policies are awful, and they take too much commission. I’ll never trust this site again. Would not recommend to anyone!
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von The RealReal - Chicago
We’re sorry that your consigning experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
Antwort von The RealReal - Chicago
We're so glad to hear you had a positive experience with your purchase. We appreciate your kind words and feedback.
Antwort von The RealReal - Chicago
Thank you for your kind words. We appreciate your positive feedback and will continue striving to provide the best possible experience for our users.
Not happy at all with this platform
Not happy at all with this platform, the pricing and commission is terrible, you can make more money selling on what would be considered lower end platforms, I won’t be buying or selling with them again.
21. April 2025
Bewertung ohne vorherige Einladung
Antwort von The RealReal - Chicago
We’re sorry that your consigning experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
The customer service rep cared about…
The customer service rep cared about what we had to say and took care of it
10. April 2025
Antwort von The RealReal - Chicago
We're so glad to hear you had a positive experience with our customer service. We appreciate your kind words and feedback.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.