Received delivery of my order in good time. Lovely items, but needed to return one. The online returns process indicated that I was not able to return items. I contacted Customer Service by email. Oll... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Aside from the products being absolutely gorgeous and made from great quality cotton - the company themselves are sterling!!! Immediate response to an email I sent and super nice and helpful. The f... Mehr ansehen
Absolutely brilliant customer service (shout out to Zara!). I have purchased 3 pairs of trousers and today a pair of shorts. I made a sizing error, emailed in (on a Sunday) and within minutes it was a... Mehr ansehen
Great experience with Toms trunks, absolutely love the products, amazing quality and really quick delivery. Had an inquiry about a return so I reached out to the team for advice and they were really h... Mehr ansehen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great customer service
Great customer service, I ordered 2 different sizes as wasn’t sure which would fit and when I contacted them to return one they answered quickly and at 10pm!
Super friendly and helpful. The trousers are great quality and great value for money!
Zara from customer happiness was…
Zara from customer happiness was extremely helpful and enthusiastic
Great quality trousers
Great quality trousers, son absolutely loved them. Had a minor issue with size so was worried about exchanging but the process was so easy and smooth, and the customer service from Zara was excellent throughout.
Great customer service
Great customer service. We needed to cancel an order and it was done immediately with no problem.
Super helpful customer service
Super helpful customer service. Zara was really quick to reply, sadly there’s quite a wait for stock on the item I want… so patience is needed.
Looking forward to purchasing soon.
Thanks!
Tom trunks customer happiness team
I had a little upset with putting my address in and the Tom trunks customer happiness team messaged me privately and got it all sorted out. Brilliant services, would definitely recommend! Plus some super nice clothes you can buy from there store 😁
Customer service was excellent
Customer service was excellent, emailed them and they responded within 24h and was wondering when one of the trousers would be back in stock and they told me, helped a lot
Customer experience is amazing…
I hadn’t received a confirmation email so I contacted the team and Zara was absolutely incredible! She was fast, polite and so helpful. I have a few toms trunks products and my experience has always been fab, also really good high quality products.
Excellent
Excellent, polite and prompt customer service. Really appreciated Zara helping me get to the bottom of the issue so quickly.
Excellent customer service
Excellent customer service - I spoke to Zara about an unfortunate stain that my trousers arrived with. The issue was dealt with quickly and efficiently.
Amazing customer service!
I asked to change my sizing on an order and had a very quick reply from Zara despite it being late evening, confirming that she has changed the size for me. Very helpful and very quick service, super happy and Zara was very lovely xx
Great customer service
Great customer service. I emailed with a question regarding sizes and received a response very quickly which answered my question!
Great customer service with returns…
Great customer service with returns policy. Highly recommend. Easily helped me swap a return exchange item for a different size.
Customer service second to none
Customer service second to none from Zara! I mistakenly ordered the wrong size and Zara had it sorted in a matter of one email. What a star ⭐
Fantastic service
Great products, fast delivery, and super helpful customer service when we had one very minor issue. Will buy from them again.
My daughter loves these trousers and…
My daughter loves these trousers and has them in various colours. They are good quality and wash well. I recently placed an order for the wrong item, and a quick email was all that was needed to sort the issue out.
Great customer service
Great customer service - timely and actually helpful 🙌
Very kind and helpful!!
We had a query about an item of clothing and the response we received could not have been quicker or more friendly and helpful. We’ve since bought more products and we will definitely be back again. Thanks Tom and Ollie, great customer service!
Great products
These trousers are great for all seasons. I ordered the wrong size and the returns process was very easy. Customer service are friendly and obliging if you have any questions.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








