UpCloud Bewertungen 158

my experience on upcloud is great , first because it has live chat support so when i have a problem on my server i can directly live chat with IT support and help me fix my problem related to the server, and second because the servers prices are cheaper than other providers

This is happy hosting!
For our 24/7 services we have 24/7 excellent support on excellent performing machines.

Great to have an EU provider for this.

We are a SaaS company with ~100 000 users and trust Upcloud to run our various infrastructure to an increasing degree since three years back. Our experience so far has been great. There has rarely been any issues, and if there has been, the support has been very swift in responding. We initialy chose Upcloud for the GDPR compliance and are now also very happy with their performance and competitive pricing.

Quick and knowledgeable support that actually helps!

I’ve been using UpCloud for my cloud hosting needs, and I am thoroughly impressed with their service. From performance to customer support, UpCloud stands out as a top-tier cloud provider.

Moving from colocation years ago to UpCloud. If you read up on how UpClouds infrastructure is designed with redundancy in mind, and also which hardware components UpCloud uses, you will know why the price is what it is. Cheaper clouds are jumping the gun in several areas, and if one can live with that, that's fine. The level of 24/7 UpCloud support is excellent. Affordable for any serious business. UpCloud is for businesses who know what they are doing, so don't expect support for anything else than UpCloud offerings. 👍 from a long time customer.

Been using it for like 3 years now, really had like 0 problems with them. Support was always there and helped me when something went off with the server. Wish to see more features in future.

I love Upcloud. We run 18 servers spread across Frankfurt, Singapore, Sydney and the USA.

Have found the reliability to be Top Notch and the Customer Support is second to none.

My only small negative is that I wish they would add Maria DB to their Managed Database lineup.

One of the best hosters that i know and a very good alternative to DigitalOcean if you are looking for a hoster based in the EU. The support team is available 24/7 and usually anwsers in less then a minute.
Really don't understand why there are so many negative reviews.

There should be negative feedback options for UpCloud. Easily the worst. I don't know how they survive..... they shouldn't.

No matter how hard I tried to reach out Upcloud through various means (tech support, email, LinkedIn) to explore reseller/partnership opportunity and related technicalities, I simply didn’t able to get response from sales channels quickly enough. To date, I am waiting more than 3 weeks, there has been no acknowledgement or out of office from Account Team (sales) due to Chinese New Year, simply dead silence.
As a consumer of cloud service, I developed SAAS product (Backup247) as per Australia based storage on offer. Suddenly local object storage got depreciated. No one from Upcloud reached out to inform me about such changes in advance.

Similarly, no one reached in advance to talk about price hike towards end of 2022. Upcloud simply took subscribers for granted!

Completely appalling customer service specially when paying 20% premium compared to Hetzner, Digital Ocean or Vultr, time to consider exit strategy.

Absolute junk, slowest most swamped rubbish I’ve ever had to use. Avoid at all costs

Normal service, reasonable prices, European data centre. I found a balance of price and quality for myself. In 4 years of using the services, there have been practically no problems. Excellent referral programme.

I have been a user of UpCloud for the past 5 years. However I must advise against using their services if your website garners a significant amount of traffic. They do not provide sufficient time to respond to notices; in my case they allowed only one day to address the issue before taking my website offline.

What disappoints me further is their approach towards handling DMCA notices, which seems rigid and unyielding. They do not entertain any disputes and seem unwilling to listen to their customers’ grievances. This led to a frustrating experience for me as I encountered a false DMCA claim and found no avenue for redress with them.

Initially, I was billed between 60-70 USD monthly and was fairly content with their service. But following these negative experiences, I have scaled down my operations with them to just one server. I now recommend considering alternatives like AWS LightSail, which not only gives a more reasonable time frame to respond to notices but also allows for dispute resolutions.

If your plan is to host a simple static website then UpCloud might be suitable, but for more dynamic websites with higher traffic, I would advise exploring other options. It pains me to say that my journey with UpCloud has been largely dissatisfactory, marked with numerous hurdles and lack of support.

After a year usage, no problem at all.

I have a serious complaint about the abuse of my brand 12inchcity. They illegally host 12inchcity.nl with disinformation about our brand. if you compare 12inchcity.nl to 12inchcity.com you see that they copied our (dutch) info and added strange content to it. This causes damage to our brand.

So slow! and stupid

Terrible company. Just confirming what the others say. We also had a credit of 1000 USD they did not want to refund. Stay away.

slow af. ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ ㅤㅤㅤㅤ