Once I tried to make a deposit using my Visa card I was blocked from login in to the account, forcing me to e-mail abuse and waiting for multiple days for a reply. After 4 days of sitting with a block... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I recently moved my infrastructure from AWS to UpCloud, and I’m impressed. The management panel is incredibly polished and intuitive, making daily tasks much easier. What I value most is their transpa... Mehr ansehen
Unternehmen hat geantwortet
We have been using UpCloud for several years now, and they continue to impress us. Their support is consistently fantastic—always responsive and technically skilled, which gives us great peace of... Mehr ansehen
Unternehmen hat geantwortet
I have been using their cloud service for last 3 months and it's been great so far. I really love the transparent pricing they offer, I'm not paying more than I calculated before I start with them.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Global cloud infrastructure to develop, deploy and manage applications with ease while keeping costs low and improving performance without compromising service level. Plans starting at €3/$3.5 per month!
Kontaktinformationen
Aleksanterinkatu 15 , 00100, Helsinki, Finnland
- hello@upcloud.com
- upcloud.com
3,7
Akzeptabel
158 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 68 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Close account bluff
Close account bluff! Be careful when placing your system here
22. August 2022
Bewertung ohne vorherige Einladung
Worked just fine until today when my…
Worked just fine until today when my account was temporary suspended, no specific reason given. Contact abuse department it said, which I have done but still no response after hours of waiting.
I'm not even sure how to identify my email with my account as there seem to be no tracking or verification if they received my ticket. I hope it's just a terrible mistake, seems to be more people with the same problem.
Edit: still no response from abuse department, I'm giving up, my customers are complaining and my business reputation is damaged. I'm migrating away to a more reliable provider.
1. August 2022
Bewertung ohne vorherige Einladung
UpCloud locked my account for no reason, without warning
I have been using UpCloud service also for 2 years. And today I received an email that UpCloud locked my account without warning. Hundreds of my websites suddenly stopped. I don't know why either. Using the service is so nervous. You guys are reputable.
"
your UpCloud account has been temporarily suspended due to one or more of the
following reasons:
* Invalid personal information, address, or contact details.
* Invalid payment method information or unauthorised use of a payment method.
* Inappropriate use of services (please refer to our Acceptable Use Policy...
* Unapproved opening of multiple accounts.
While suspended, access to your UpCloud account has been restricted. If you
believe your account was suspended in error and would want the account
unlocked, please contact us at ...
"
1. August 2022
Bewertung ohne vorherige Einladung
UpCloud service is superb
UpCloud service is superb. However, the only issue is if we use their flexible plant, its price is too high. So no option to upgrade only CPU or RAM. Other than that I like their service.
17. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hello, Chathuranga!
Thanks for your kind words on our service, we really appreciate it and are happy to hear you're enjoying things.
In regards to the flexible plans and having more options, whilst I can't go into specifics or give you a timeframe for launch just yet, we are looking at a range of new plans to cover a lot more bases and these should hopefully help in your situation.
Thanks again!
UpCloud Support
Wrong contact/payment info or Terms violated?
They just sent me a email two days later signing up, telling that terms has been violated, but they don't elaborate on that and don't say what happens to your money. Contact details, payment details and usage from my perspective are ok. I guess I will have to look for another service.
When asking the reason, here is the Upcloud default answer:
Hello,
Thank you for your message.
Your account has been suspended due to violations of our Terms of Services.
Unfortunately, we will not be restoring your access to your account for the reasons mentioned above. We are also unable to disclose this further.
6. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hello, Junior!
We're sorry to hear that you didn't have the experience you expected when signing up for our service.
I can't get into the specifics of your individual case, though if you made a deposit then this would have been returned to you. If you were in the trial mode then no payment was made and none would be taken.
We take the security of our platform very seriously, meaning that if there are any discrepancies in the provided data, a Terms of Service violation or multiple accounts created to bypass limits/previous suspensions then we do have to act on these.
If you feel like there has been a mistake, or you'd like to discuss this further then do feel free to reach out to us (support@upcloud.com) and we can take a look at this for you.
Kind Regards,
UpCloud Support
Got suspended several hours after registration
This provider is a complete joke. I got interested after reading some "good" reviews about them and decided to try it. Paid with my debit card, deployed lowest cloud server, so far so good I thought. Several hours in trial, the I got suspended and accused for one of these reasons:
* Invalid personal information, address, or contact details.
* Invalid payment method information or unauthorised use of a payment method.
* Inappropriate use of services
* Unapproved opening of multiple accounts.
I did none of these above. Contacted support then got permanently suspended. Just go with DigitalOcean or Vultr. This provider doesn't worth your time nor deserve your money.
30. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hello, Isnainnur!
We're very sorry to hear that you didn't have the experience you expected after reading other reviews of our service.
I can't get into the specifics of your individual case, though if you made a deposit then this would have been returned to you. If you were in the trial mode then no payment was made and none would be taken.
We take the security of our platform very seriously, meaning that if there are any discrepancies in the provided data, a Terms of Service violation or multiple accounts created to bypass limits/previous suspensions then we do have to act on these.
If you feel like there has been a mistake and you'd like to discuss this further then do feel free to reach out to us and we can take a look at this for you.
Kind Regards,
UpCloud Support
upcloud closed the account…
upcloud closed the account unilaterally, i just learned to build web with vps, So i will delete the server and recreate it. They said I have multiple accounts. I never use refer affiliate links to anyone. My remaining balance is about $20. I am disappointed and would never recommend anyone
5. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hello!
Thanks for taking the time to let us know about your experiences with us. We're sorry to hear that this was a negative one in this case.
If your account was suspended then you will have received an email from our team regarding the exact reasons behind this. If you feel like this was incorrect, or if you have any further questions regarding your account or our services, please do reach out and we can take a look at this for you.
Kind Regards,
UpCloud Support
This service is not provided with professionalism
This service is not provided with professionalism. After a few months of hiring them, they provide a lot of instability in terms of opening ports that are blocked, they do not allow the use of the mail server. They don't give a logical explanation. What is a server where the mail server cannot be used? Little serious, little honest.
27. April 2022
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi, Albert!
From the sounds of your message, it looks like you applied to have port 25 opened for SMTP usage and it was declined. I'm sorry if this wasn't what you expected, however SPAM is a big problem all over the world and it poses a problem for public cloud providers such as ourselves so blocking the port by default is a necessary step to help towards protect in our network. That said, we review every case individually based on the information provided and if we feel it's not suitable to open the port in a specific case, we do suggest alternatives, such as an alternative port or dedicated SMTP options.
Whilst I cannot go into the specifics of your individual case as I don't have all of the information, I can say that we do not give out the reasons for accepting/rejecting users as this would be counter-productive in the sense that malicious users could then build up a bank of reasons that they know will get them accepted/rejected. Hopefully you understand!
If you have any further questions regarding the experience you've had, please do feel free to reach out at any time on our live chat, or via email (support [at] upload.com) and we will help you further from there.
Kind Regards,
UpCloud Support
Des pratiques commerciales trompeuses !
Ce magnifique hébergeur vous attire avec des crédits de parrainage, quand vous vous inscrivez, il est marqué NUL PART que ce crédit expire après deux mois, bah c'est déjà trop tard on vous l'a déjà sucré. Ensuite, quand vous parrainez vous même des gens, on vous annonce 50$ de récompense, et bah devinez quoi, ils ont disparu après un mois. En bref des pratiques commerciales trompeuses. Ah oui, attention aux prix affichés pour "un mois", c'est en réalité pour 28 jours, cela n'est qu'un détail mais il faut tout de même le préciser.
24. April 2022
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi!
First of all, apologies for any potential misunderstandings, I have translated your message as I am not a French speaker. In addition, I'd like to apologise if your experience with us was not what you expected it to be.
In regards to the expiry of promotional credits, this is a timeline that is communicated with all partners that we work with so it's possible that they did not advertise the validity period in their particular advertising. If you're able to reach out to us via our chat or email (support [at] upcloud.com) with some more details, we can take a look at checking this with the particular partner.
We would never remove referral credits from a user account unless there was an issue, or if there was a genuine human error whilst handling a case. In every case where a mistake is made, we will correct it once noticed. If this hasn't already been rectified for you, again, please reach out and we'll look into this for you.
Finally, our monthly price is indeed based on 28 days, or 672 hours worth of charges as per the mention on our pricing page at https://upcloud.com/pricing/. This means that if you have a server running for an entire month, you are not charged for the remaining days after the 28th. This is so that there is a uniform charge for each month, even though our charges are done hourly. Rest assured that we're not "short changing" anyone and you are not paying for more than you actually receive.
If you have any questions about any part of this response, or any of our services or terms, please do reach out to us at any time as we'd be happy to help.
Kind Regards,
UpCloud Support
Upcloud is a complete scam
Upcloud is a complete scam, they close your server without warnings and retain your money after hiding behind their shady policies, disgusting company. Moving to Vultr which sounds like a way better deal according to my friends.
8. April 2022
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi there,
We're sorry to hear that your experience hasn't been what you expected.
Without knowing the specifics of your individual case, if a server was shut down without warning then this would likely mean that there was an open issue with our Security Operations team that was not handled within the mentioned timeframe. The other reason could be that your account's balance reached $0, though in these cases we send out multiple emails warning of credits being low. I'm not sure if either of these is what happened in your case but if you'd like to reach out to our team at support@upcloud.com we can take a look for you.
In regards to retaining money, we do have a 30-day money-back guarantee so if your account was older than 30 days, you may be referring to this. Again, without specifics, I can't be sure but we'd be happy to look into your specific case if you reach out to us.
Kind Regards,
UpCloud Support
Virtual Servers are awesome
Virtual Servers are awesome, fastest ever. Helpdesk is even better, any question, any time, 30 seconds. The price is more than fair, interface is simple and easy, but if you want to get crazy you have an incredible API.
We have use the big 3 and if you ar looking for a simple reliabe solution, UpCloud is the one, period.
4. April 2022
Bewertung ohne vorherige Einladung
Recently signed up after an intense…
Recently signed up after an intense game of Russian roulette with another provider that shall not be named. So far Upcloud seems like a good service, servers are fast but I have doubts on the claim "worlds fastest servers", after all, they're a little bit more pricey then similar providers.
Nice UI, but slightly buggy and a bit limited features, I guess they intend to add more later seeing this appears to be a relatively young company.
Lot's of information collected during signup compared to other providers in the region, I'm not fully confident with all this KYC, not knowing exactly what the information will be used for.
Billing system appears to be pre paid, no big deal, just wanted to mention in case someone was wondering.
Would have given a 4, but reducing it to a 3 due to the API which leaves out much of the stuff you'd expect to use. First I couldn't use API keys with 2FA enabled, and if I tried to use a second user, a API user, that user needed a phone number, which couldn't be the same as for the root user. Seems like a pretty big security flaw and not very cost efficient.
Also a few limitations like, you can't shut down the server while it's running via API. You'll have to stop it first, then wait. This could have easily been done automatically.
4. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi, Thjis.
Thanks for taking the time to leave your thoughts, we appreciate it!
Would you be able to elaborate on what you're finding to be buggy within the UI/Hub? In addition, if you have any thoughts on what you feel we're missing, we'd be more than happy to hear it and take it on board.
In regards to the sub-accounts, there should be no reason you can't add a sub-account with the same phone number, I've just tested this here and have been able to do so so if you're having issues or encountering errors, please do reach out to our support via the 24/7 live chat within the Hub and we'll take a look for you!
Finally, thank you for your feedback on shutting down/deletion of servers. At this time both the Hub and API require the server to be in a stopped state before you can delete them. I'll make a note to pass on regarding this though for now, as you've seen, you will need to perform a shutdown first and wait. There is an endpoint for the server details which includes the state so this could be used too to ensure that it is indeed shutdown before issuing the deletion request.
If you have any other feedback for us, you're welcome to reach out to our support team via the Hub at any time and we'll look into it and make sure it's passed on to the correct people.
Kind Regards,
UpCloud Support
One my worst decision to switch to…
One my worst decision to switch to UpCloud. Account suspended for petty reason, sent all the required details to the abuse team & waiting for a response for more than 3-days now. Incurring huge business losses. No support at all.
8. November 2021
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi, Ashok!
We're very sorry to hear that your experience with us hasn't been what you expected in this instance.
We never suspend an account without good reason, though without having the details of your specific case, I couldn't comment on what has happened here I'm afraid.
Our Support team are available 24/7, however, they do not handle Abuse/Security Operations related cases I'm afraid so all queries regarding ongoing cases should be directed to the relevant team so that they can assist properly.
If you have any issues with the way a particular case was handled, please do feel free to reach out and we can look into that for you.
Kind Regards,
UpCloud Support
Bad customer service.
Made payment via paypal. After 3 months using. They ask me for send the card proof. id proof. Even i use paypal. Email with trash word seem like angry when i ask why.
Customer services bad make everything bad.
25. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi!
We're sorry to hear that your experience with us has not been what you expected.
At times, account activity will cause accounts to be flagged for review and in these cases, a request for account verification will be raised and the user involved will need to co-operate with our Security Operations team to ensure that everything is in order.
We understand that this may be frustrating, however the security of our platform is paramount and ensuring that everything is in order is a key part of making sure that our platform is a safe and secure place for all users.
If you have any questions regarding any verifications that you may have been asked to complete, you can respond to the original message(s) and our team will assist you from there.
Kind Regards,
UpCloud Support
Upcloud u cheater.....u suspend my…
Upcloud u cheater.....u suspend my account without any warning nor reason.....i just insert money in the account yet got suspended in just 1 day...i want a refund
28. September 2021
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi, Safwan!
We're sorry to hear that you've had a less than perfect experience with us since opening your account. If an account is suspended, there will always be a reason for doing so and as the notification message mentions, you should reach out to our Security Operations team via the provided email for more information on the suspension, so if you haven't already, I'd highly recommend doing so so that you can work this out with the relevant team. Where possible, they will advise on the best course of action moving forward and assist further from there.
Kind Regards,
UpCloud Support
Anti-consumer at its best!
My account got suspended and all funds lost after they somehow deemed the content on my VPS illegal. Except it isn't. It's code from github, freely available. No laws cited and they keep referring to random things in their ToS that doesn't even apply because they can't defend their actions. After asking more in depth they simply suspended my entire account, losing all funds. Watch out for this anti-consumer company! They will rob you blind and treat you like crap! Nothing but scammers and thieves!
3. August 2021
Bewertung ohne vorherige Einladung
Suspended my account without warning
Suspended my account without warning. I cannot log in to retrieve my files/data, so it's all lost. UpCloud ignore emails and behaviour in an uncivilised manner and do not care about customers. They are untrustworthy!
12. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi, Jake!
We're very sorry to hear that you've not had a good experience with us, though we thank you for taking the time to leave your feedback for us.
We would never suspend an account unless there was a clear reason to do so but what I'd recommend is to reach out to our security operations team at abuse@upcloud.com who will then be able to assist further with this case for you 👍
We certainly do care about our customers so again, we're sorry to hear that you received a different impression from your interactions with us. If you could reach out to us with further information we'd be happy to look into this and do our best to get things sorted out for you.
Kind Regards,
UpCloud Support
Great service
Great service. The transparent pricing and billing helps a lot as I'm not running a massive business. The performance difference compared to other cloud providers seems to be significant, at least on the lower end of the spec spectrum!
6. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi, Vesa,
Thanks for taking the time to leave your thoughts on our service, we really do appreciate it!
We're also glad to hear that the performance has been up to par (and then some!) for you and long may that continue. If you have any questions for us though at any time, our support team are available for you 24/7 within the Hub.
Kind Regards,
UpCloud Support
Had an account for 2months,I still…
Had an account for 2months,I still got$10 on my account and without any warnings my account was suspended.
29. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi, Efren!
I'm very sorry to hear that you had a less than perfect experience with us. Account suspensions can happen for a number of reasons however I'd be unable to go into any specifics about those here so what I'd ask is for you to contact us (support@upcloud.com) from the email address attached to the account in question and we can then help you with further information from there.
We're available 24/7 so do reach out as soon as possible, we'll be here to help!
Kind Regards,
UpCloud Support
Got wrong accusations regarding cyber…
Got wrong accusations regarding cyber attacks from my side without any proof. Got my account blocked with all sensitive data. Would never trust ‘em.
23. März 2021
Bewertung ohne vorherige Einladung
Antwort von UpCloud
Hi, Samuel!
We're very sorry to hear that you've had a negative experience with us but we thank you for reaching out and taking the time to leave your feedback.
In regards to Security Operations cases like these, we will always provide you with the reasoning behind the notice with the relevant log entries or similar data. If you feel that a notice isn't correct or legitimate then you are welcome to respond and let us know why you feel this is the case and we'll be able to look into this with you.
If you still have access to the same correspondence from our Security Operations team (or even if you don't) then I'd highly recommend reaching out to them to go through this in further detail.
Kind Regards,
UpCloud Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.