I ordered some champagne from Vinatus for an important family party. I became anxious when told that it might get held up in customs and not arrive on time. Kelly at Vinatus answered my emails promptl... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
really not up to UK standards. missing one package, looking for it for 3 days, I had to write to them to learn that actually they could not deliver as it was damaged in transit. beware, packages are d... Mehr ansehen
Unternehmen hat geantwortet
I am delighted to have found Vinatis when looking for a lesser known Burgundy. Excellent service with a surprisingly swift delivery from France. Duty and VAT all included, I now think that once I fini... Mehr ansehen
Unternehmen hat geantwortet
Excellent in every way, good selection to choose from, fair pricing, prompt delivery with tracking, used a couple of times now, will use again
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktinformationen
Frankreich
- vinatis.co.uk
4,3
Hervorragend
1550 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
DHL delivery took a long time
DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. package arrived 2 and a half weeks after due delivery date.
The lambruscos' were delicious however and would recommend them thoroughly.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Hamilton,
We are sincerely sorry for the inconvenience experienced with the delivery.
We confirm that we work with DPD and not DHL. Delivery times are indicative and may vary, particularly for shipments to Great Britain due to customs procedures related to Brexit, as stated at the time of order.
Once customs clearance is completed, delivery usually takes place within 48 hours, although tracking updates may not appear during this stage.
We are nevertheless pleased to hear that you enjoyed the Lambruscos and we thank you for your positive feedback.
For any further information, you may contact our customer service team via our Vinatis platform: https://www.vinatis.co.uk/contact-us
We thank you for your understanding and remain at your entire disposal.
Kind regards,
Caroline – Vinatis Customer Service
Ordered 6 bottles from our local…
Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but will certainly do so again. An excellent experience. Thank yo
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We are delighted to learn that your first purchase with us met your expectations and that the delivery was prompt. Thank you for your trust.
It is a pleasure to count you among our customers, and we look forward to welcoming you back for your next orders in complete confidence.
Yours faithfully,
Caroline - Vinatis Customer Service
Well packed good communication quick…
Well packed good communication quick delivery.
Now the tasting.😋
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Wood,
Thank you for your positive feedback regarding the packaging, communication, and prompt shipment.
We hope you enjoy discovering the flavors of your selection.
Looking forward to seeing you again on our site for new discoveries.
Best regards,
Caroline - Vinatis Customer Service
Can’t fault Vinitas for the quality of…
Can’t fault Vinitas for the quality of their wines. Knocks the large British suppliers into a cocked hat.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We are delighted to learn that our selection meets your expectations and stands out compared to other providers.
Your satisfaction is our priority, and we appreciate your trust in our expertise.
Cheers to many more great wine experiences!
Best regards,
Caroline - Vinatis Customer Service
This 'mixed case' was purchased as a…
This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appropriate allowances.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Parkes,
Thank you very much for your feedback!
We hope the gift set will please its recipient and that the wines will meet your expectations.
We also take good note of your comment regarding delivery to the United Kingdom. Indeed, all shipments are dispatched from our single warehouse located in Annecy, France, and all parcels are subject to customs procedures before being delivered to our UK customers.
We look forward to assisting you with your future orders!
Kind regards,
Caroline – Vinatis Customer Service
Recommended.
Easy to order. Useful notes about all wines. Quick service. Wine arrived in top quality cartons. Overall 5*.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr WESTRAY,
Thank you for your excellent feedback.
We are pleased to know that the ordering process was straightforward and that our detailed information was helpful.
Your satisfaction with the prompt delivery and packaging quality is greatly appreciated.
We look forward to serving you again soon.
Best regards,
Caroline - Vinatis Customer Service
Comletley wrong order
No it did not go well.
Awaiting response from you on Monday.
To complete this review.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We sincerely apologize for the inconvenience caused by this delivery error and for the lack of response to your messages.
Please note that our customer service is open until 6:00 PM (France time) and was closed on May 1st (public holiday) as well as over the weekend, which explains why we were unable to reply sooner.
As previously mentioned, as a gesture of goodwill, we are offering you the three bottles received in error. Furthermore, the order you did not receive has already been fully refunded.
We also confirm that this incident has been reported to the relevant department so that the necessary measures can be taken to prevent it from happening again.
We sincerely hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Kind regards,
Caroline – Vinatis Customer Service
Best price.
Best price I could find for my favourite Chablis. Good, easy service and delivery.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Archie,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
Great service
Great service
Good choice of product. Well priced.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for your positive feedback regarding our selection and pricing.
We are pleased to know that our service met your expectations.
Hope to see you soon on our site !
Yours faithfully,
Caroline - Vinatis Customer Service
Only company to sell these partic. wines.
When we were on holiday in France, we had these excellent wines and I was worried I wouldn't get to try them again back home as they were local to the region. Enter Vinatis - ordered a half box. Arrived a few days later as promised. Yummy!
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Chambers,
We are delighted to learn that you could enjoy these regional selections once more through our service.
Your satisfaction is our priority, and we appreciate your trust in us to deliver quality products promptly.
We look forward to assisting you again for your future needs.
Kind regards,
Caroline - Vinatis Customer Service
Fantastic fast delivery as always
Fantastic fast delivery as always. All products that was ordered were there. No concerns at all. Would 100% recommend.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for your excellent feedback.
We are delighted to hear that your order arrived promptly and complete.
Your recommendation means a lot to us, and we look forward to serving you again soon.
Best regards,
Caroline - Vinatis Customer Service
Great company
A good selection of wines. Reasonably priced. Delivered quickly. A great company to deal with
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mrs Twyford,
We are delighted to learn that our range and pricing met your expectations and that the delivery was satisfactory.
Your positive feedback about our company is greatly appreciated.
Looking forward to accompanying you on many more enjoyable tastings!
Best regards,
Caroline - Vinatis Customer Service
Vinatis handle every order from me so…
Vinatis handle every order from me so well. I am thoroughly delighted. Many thanks.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We are truly pleased to know that our management of your purchases meets your expectations.
Your satisfaction is our priority, and your kind words encourage us to maintain this level of service.
Cheers to many more great wine experiences!
Best regards,
Caroline - Vinatis Customer Service
Excellent services Speedy
Excellent services Speedy, informative and delivered with care.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Peter,
Thank you for highlighting the promptness and thoroughness of our support, as well as the careful handling of your order.
We are delighted to have met your expectations and look forward to assisting you again.
Best regards,
Caroline - Vinatis Customer Service
Very good and fast service
Very good and fast service, selection of wines is outstanding. I will use them again.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mrs Rallis,
We are extremely pleased to read your comment.
The whole team thanks you warmly for your trust.
Cheers to many more great wine experiences!
Best regards,
Caroline - Vinatis Customer Service
Great price and excellent service
I found a wine I had previously tried in a hotel on Vinatis. I had to check a few times as the price was about £10 per bottle cheaper than other sellers
I added the bottles to my basket expecting to see a huge increase in price due to vat and taxes but the price quoted was the basket price.
On placing order received email confirmation of order and regular updates up to point of shipping. On delivery day I was out but is was delivered to my DPD collection point.
Overall experience was extremely good and could not fault any part of the process.
From my perspective they were very good and I will be ordering again
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Phillips,
We are happy to read that you are satisfied with our services.
This has always been our goal, and your feedback inspires us to continue striving for excellence.
We look forward to serving you again soon with more exciting discoveries.
Yours sincerely,
Caroline - Vinatis Customer Service
Delivery within specified period and…
Delivery within specified period and they delivered what I wanted.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. James,
Thank you for your positive feedback regarding the timely arrival and accuracy of your order.
We are pleased to have met your expectations and hope to assist you again soon.
Kind regards,
Caroline – Vinatis Customer Service
Lovely wine
Lovely wine, well packed, excellent price and delivery, what more can you ask?
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Rod,
We would like to thank you for your review.
We are delighted to hear that the product and our delivery service met your expectations.
Your satisfaction is our priority, and we hope to have the pleasure of serving you again very soon.
Kind regards,
Marie - Vinatis Customer Service
Absolutely offer services
Absolutely offer services. Do not order with this company. Sent various emails inquiry about the order and no response, finally received an unsatisfactory response. They are also a rip off, high pricing for what it is and very very bad service.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Henrique Da Silva Correia,
Thank you for sharing your experience with us.
Unless we are mistaken, you only contacted our customer service once and we did reply to you on the same day.
As mentioned on our website, and in response to your email, our delivery times to the UK are approximate and may currently be affected by customs formalities related to Brexit. These procedures, which are beyond our control, may result in additional delays, particularly during the inspection and customs clearance stages.
Finally, regarding our prices, we strive to offer a selection of wines that provide the best value for money, with complete transparency.
We sincerely hope to have the opportunity to regain your trust and offer you a better experience in the future.
Kind regards,
Marie – Vinatis Customer Service
Arrived on time and in nice presentation box.
Bought vintage cognac as a present so not tasted it, but impressed by the service. Bottle received well packaged and in good time. It's in a nice wooden presentation box and was well protected for transit. So far so good! Hope it tastes as good as described. :-)
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for sharing your experience. We are delighted to hear that both the delivery and packaging met your expectations.
We hope the vintage cognac will live up to its promise and bring you as much enjoyment as described.
Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Karen – Vinatis Customer Service
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