I ordered some champagne from Vinatus for an important family party. I became anxious when told that it might get held up in customs and not arrive on time. Kelly at Vinatus answered my emails promptl... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
really not up to UK standards. missing one package, looking for it for 3 days, I had to write to them to learn that actually they could not deliver as it was damaged in transit. beware, packages are d... Mehr ansehen
Unternehmen hat geantwortet
I am delighted to have found Vinatis when looking for a lesser known Burgundy. Excellent service with a surprisingly swift delivery from France. Duty and VAT all included, I now think that once I fini... Mehr ansehen
Unternehmen hat geantwortet
Excellent in every way, good selection to choose from, fair pricing, prompt delivery with tracking, used a couple of times now, will use again
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktinformationen
Frankreich
- vinatis.co.uk
4,3
Hervorragend
1550 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
I was missing a sizable part of my order
I was missing a sizable part of my order. I had no communication as to why this had happened. I had to contact Vinatis a number of times and had to threaten to contact my credit company for a charge back. I am still waiting on a part refund.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We are sincerely sorry to hear about your experience and the inconvenience caused regarding your order.
As previously indicated, due to the damage reported, your two parcels could not be delivered. As we had not received this information from the carrier before your contact, we were unfortunately unable to inform you earlier.
Furthermore, we have already responded to each of your complaints and confirmed that the refund request had been processed, and the refund has been successfully issued to your original payment method.
Once again, we apologize for any inconvenience caused. We sincerely hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Kind regards,
Caroline - Customer Service Vinatis
Great price speedy delivery and very…
Great price speedy delivery and very well packaged
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
Poor delivery.
Poor delivery.
I ordered for Easter, was advised it would be delivered for Easter but was then delayed until after Easter weekend. In total, it took 2 weeks to arrive.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mrs Hunt,
We are sincerely sorry to hear that your delivery experience did not meet your expectations.
As already indicated on our website, delivery times are provided for guidance only and may vary, either shorter or longer, depending on various factors.
In particular, shipments to the United Kingdom may be affected by customs formalities related to Brexit, which are beyond our control and may result in additional delays, especially during inspection and customs clearance processes.
We fully understand your reaction and would like to once again offer our sincere apologies for the inconvenience caused.
Thank you for your understanding, and please do not hesitate to contact us should you require any further information.
Kind regards,
Caroline - Vinatis Customer Service
Will not use again
Will never use Vinatis again, item still not delivered after 10 days
- customer service response ineffective
- delivery tracking not updated regularly
Item was too late to be given to recipient for intended purpose, Vinatis then agreed to cancel delivery, however, they even failed to do this effectively and I received a notification that the item may need to be refused by recipient to stop delivery.
Vinatis caused me great embarrassment
A shambles of a transaction from start to finish, never again
Terrible experience of Vinatis
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We are sorry to hear that our service did not meet your expectations.
Standard delivery is carried out on working days only, excluding public holidays, and the indicated delivery times are provided for guidance only, as stated in our general terms and conditions of sale.
Our customer service responded to each of your requests: regarding the location of your parcel, we informed you that we would contact the carrier to avoid leaving your email unanswered. Following your cancellation request, we initiated the return procedure and requested a full refund, which will be processed to your original payment method within 14 days.
The return request was forwarded to the carrier, and we advised that the recipient should refuse the parcel if it were nevertheless delivered. You also confirmed that, in such a case, the parcel could be accepted and the refund canceled.
We therefore confirm that all your requests have been taken into account and handled in accordance with your instructions.
We remain at your full disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
Excellent prices and delivery times
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We appreciate your positive feedback regarding our pricing and shipping efficiency.
It is gratifying to know that our efforts meet your expectations.
We look forward to serving you again soon.
Best regards,
Caroline - Vinatis Customer Service
Too few bottles delivered (and already paid).
I ordered and paid :
6 quintessence 2022 - Chateau Pesquié
6 Anonyme 2021 - Xavier Vignon (Chateauneuf du Pape)
A couple of days ago I received a parcel with the 6 bottles of Quintessence.
Today I received another parcel with only 4 bottles of Anonyme - Xavier Vignon (Chateauneuf du pape).
Will the missing 2 bottles of Chateauneuf du Pape still be delivered? Or will I get a refund for the missing bottles?
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Vandenbroucke,
We are sorry to hear that the delivery of your order did not meet your expectations.
We regret that your order was not delivered in a single shipment, despite our usual practice of grouping deliveries.
According to the DPD tracking information, one of the parcels was repackaged, which may explain the missing bottle.
To resolve this issue, we kindly invite you to contact our customer service directly via our platform at the following address: https://www.vinatis.com/contact. They will take your complaint into account and will be able to handle your situation more effectively.
Once again, we apologize for any inconvenience caused and remain at your full disposal.
Yours sincerely,
Caroline – Vinatis Customer Service
I ordered this for a funeral and never…
I ordered this for a funeral and never arrived on time took 6 days to deliver and only half consignment arrived other was supposed to come same afternoon and driver said we were out. We were in all day So very poor delivery service
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Gareth,
Thank you for taking the time to share your feedback, and please accept our apologies for the inconvenience caused.
As stated in our general terms and conditions of sale, delivery times are provided for guidance only and may vary depending on the period. In addition, shipments to Great Britain may experience further delays due to customs procedures related to Brexit, which is clearly explained at the time of ordering.
Furthermore, we systematically consolidate our shipments to avoid partial deliveries. However, delays in handling by the carrier may still occur despite our precautions.
We apologize for the inconvenience caused and remain at your disposal should you need any further assistance.
Kind regards,
Caroline – Vinatis Customer Service
First class
Vinatis offered any shipment at no cost, so I ordered six bottles of a wine I wanted and it arrived in less than a week. First class service and an outstanding range of wines to chose from, many at very attractive prices.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr HARPER,
We are delighted to learn that our complimentary delivery and the selection met your expectations.
Your satisfaction with the promptness and variety is truly appreciated.
It is a pleasure to count you among our customers, and we look forward to welcoming you back for your next orders in complete confidence.
Best regards,
Caroline - Vinatis Customer Service
Great prices
This is the second time I've used Vinatis for wines I've struggled to find in the UK. Prices are good and delivery (Chronopost/DPD) remarkably quick
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We are delighted to know that you appreciate our selection and the efficiency of our shipping partners.
Your satisfaction is our priority, and we look forward to assisting you again with your wine needs.
Thank you for your trust.
Caroline - Vinatis Customer Service
Found at last.
After searching the internet I found the Italian wine I was looking for on the Vinatis website. The cost was competitive and most significantly the wine was in stock.
The purchase, tracking and delivery all went as expected which impressed me considering the wine was shipped from France (I think) and was delivered over the Easter period.
Thank you
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We are delighted to learn that you found the Italian wine you desired on our platform and that the entire process met your expectations, especially during the holiday period.
Your satisfaction is our priority, and we appreciate your trust in our services.
Looking forward to seeing you again on our site for new discoveries.
Best regards,
Caroline - Vinatis Customer Service
Ordered and delivered as ordered about…
Ordered and delivered as ordered about a week later. Rhone wines not generally available off the shelf, although can be found online. Took advantage of free delivery.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Corran,
Thank you for your feedback!
We’re glad to hear that your order arrived as expected and that you were able to take advantage of our free delivery.
We’re also happy that we could offer access to Rhone wines that are otherwise hard to find.
Hope to see you soon on our site.
Best regards,
Caroline - Vinatis Customer Service
Good service and a fast delivery
Good service and a fast delivery to the UK from France. Ordered many times and never a problem.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello Mr IAN,
We appreciate your positive feedback regarding our prompt shipping and reliable service to the UK.
Your continued trust is highly valued. We look forward to assisting you again soon.
Kind regards,
Caroline - Vinatis Customer Service
Excellent
I found the exact product I wanted at a very good offer price. Communication was good. The delivery took a bit longer than expected, but that’s down to Brexit rather than the company! Excellent delivery with tracking. Very pleased and would recommend this supplier.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you so much for your wonderful feedback!
We’re very pleased that you found the product you wanted at a great price and that our communication and delivery met your expectations. We appreciate your understanding regarding the delays caused by Brexit.
Your recommendation means a lot to us, and we look forward to serving you again in the future!
Kind regards,
Caroline - Vinatis Customer Service
I cannot fault this company
I cannot fault this company. The wine that I ordered was excellent and I believe good value. I had no issues with DPD, who were the couriers. The wine was well packaged. Will be using this company again in the very near future.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you very much for your kind feedback and for the trust you have placed in us.
We hope to have the pleasure of welcoming you back to our website.
Kind regards,
Caroline – Vinatis Customer Service
Would have been 5 stars but for the…
Would have been 5 stars but for the very long delivery time
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Simons,
Thank you for your feedback.
We sincerely apologize for the longer-than-expected delivery time. Your comment has been duly noted, and we are doing everything we can to improve this moving forward.
We look forward to providing you with a 5-star experience on your next order!
Kind regards,
Caroline – Vinatis Customer Service
Very happy
Very happy, wine was delayed but hey don’t sweat the small stuff. It arrived and it’s good
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Chris,
We appreciate your understanding regarding the delivery timing and are pleased to know the product met your expectations.
Thank you for your patience and trust in our service.
Hope to see you soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
Reliability and communication
Will definitely be ordering again from Vinatis , great prices and information on delivery always up to date . I also had a query and emailed and within minutes had a reply that answered my query , so all round for me it’s 100% for prices , delivery and customer service
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Peden,
Thank you for your excellent feedback.
We are pleased to know that our pricing, shipping updates, and prompt support met your expectations.
Your satisfaction is our priority, and we look forward to assisting you with future orders.
Warm regards,
Caroline - Vinatis Customer Service
Highly Recommended.
Very good communication, prices are good and delivered well packed. Will definitely use again for those hard to find wines.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Morgan,
Thank you for your positive feedback regarding our service and pricing.
We are delighted to hear that your order arrived safely and that you will consider us for future purchases.
Hope to see you soon on our site.
Best regards,
Caroline - Vinatis Customer Service
I received half my order and I have…
I received half my order and I have contacted them three times now, I have not received a contract within 24 hours of each try, tried again for a third time and I am not holding my breath.
If no contact this time I will contact my credit card as vinatis are in breach of contract. The lack of contact is troubling á you spend hundreds of pounds and get no customer service. Perhaps time to look elsewhere
Update: After posting this review I received an update telling me they will not have any further information until the end of the month as that's when the courier will reply. Also if I don't send the company my details so they can tie my review to my account my review will be taken down. Is that usual?
As this drags out the more determined I am to find another supplier.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Marcel,
Thank you for your feedback and for the information you have provided.
We confirm that we received your first email and responded on the same day, and we have been in regular contact with you since then regarding this issue.
We regret, however, that your order was only partially delivered.
As previously explained, an investigation has been opened with our carrier regarding the missing parcel. As this is still ongoing and in order not to keep you waiting any longer, we asked for your preferred compensation method and invite you to confirm it in reply to our email.
Regarding the request for information via private message on Trustpilot, this is solely intended to locate your file and handle the issue; we are in no way able to delete a customer review. In the absence of sufficient information, we simply ask the customer, in response to their review, to provide their order number or the email address associated with their Vinatis account.
We once again apologize for the inconvenience caused and remain at your full disposal for any further assistance.
Kind regards,
Caroline – Vinatis Customer Service
Unusual champagne offerings
Hadn’t realised this was a French company so you need to factor in that for delivery time. However, good selection of champagnes and other wines at competitive prices that you can’t get in the UK, which easily sets them apart. Delivery was well coordinated with DPD delivering at UK end with options for delivery or pick up
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mrs. Cooke,
Thank you very much for your feedback and for your positive comments regarding our selection of champagnes and wines, as well as our competitive prices.
We confirm that our offices are indeed based in Annecy, France, as indicated on our website.
We are nevertheless pleased to hear that the delivery went smoothly and that the tracking with DPD, as well as the various delivery options offered, met your expectations.
Thank you for your trust, and we look forward to assisting you again very soon.
Kind regards,
Caroline – Vinatis Customer Service
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