I ordered some champagne from Vinatus for an important family party. I became anxious when told that it might get held up in customs and not arrive on time. Kelly at Vinatus answered my emails promptl... Mehr ansehen
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Das sagen Bewerter
really not up to UK standards. missing one package, looking for it for 3 days, I had to write to them to learn that actually they could not deliver as it was damaged in transit. beware, packages are d... Mehr ansehen
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This was my first purchase and it will not be my last. The wine was delivered securely and quickly, and the communications were excellent throughout. Thank you VinatisUK for your excellent customer se... Mehr ansehen
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I am delighted to have found Vinatis when looking for a lesser known Burgundy. Excellent service with a surprisingly swift delivery from France. Duty and VAT all included, I now think that once I fini... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktinformationen
Frankreich
- vinatis.co.uk
4,3
Hervorragend
1551 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Haven't received anything yet
Haven't received anything yet. 5 days from order and it hasn't even left France! 80th Birthday ruined, thanks a lot Vinatis 'UK'! Certainly won't use this bunch again. Would strongly not recommend.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We have received your review and sincerely regret that your order did not meet your expectations.
We would like to clarify that all parcels shipped to the United Kingdom must go through customs clearance. The processing time depends solely on the customs authorities and is beyond our control. Furthermore, no additional tracking updates will be available until the customs clearance process has been completed.
In addition, we previously contacted you via private message on Trustpilot to obtain further information and help resolve the situation, but we have not received any response from you. In order to assist you as effectively as possible, we kindly ask you to provide your order number or to contact our customer service team directly via https://www.vinatis.co.uk/contact-us. Our team will carefully review your complaint and handle your situation more efficiently.
Thank you for your understanding, and please do not hesitate to contact us should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
Received a substitute bottle instead of what was ordered.
I ordered two different New Zealand Sauvignon Blancs, but the person I sent them to received one New Zealand Sauvignon Blanc and a rose wine which we had not ordered. I was not asked if this would be acceptable. This was a present for which I ordered specifically what I knew the receiver would like, and would have expected to be asked if a substitute was acceptable. Disappointed.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We are sorry to hear that your order did not meet your expectations.
This delivery error is due to the large volume of products that need to be processed and prepared for shipment in our warehouse. Please be assured that we have reported this incident to our logistics department so that the necessary measures can be put in place to prevent it from happening again.
To resolve this issue quickly, we invite you to contact our customer service directly via this link: https://www.vinatis.co.uk/contact-us. They will carefully review your claim and be able to handle your situation more efficiently.
We thank you for your understanding and remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
Best wine
I have been dealing with this company for a long time now and are still the best wines
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We are grateful for your continued trust and pleased to know our selection meets your expectations.
Your loyalty is highly valued by our team. We look forward to assisting you with your future orders.
Best regards,
Caroline - Vinatis Customer Service
I am a regular user of Vinatis
I am a regular user of Vinatis, and use it for particular wines from Bordeaux, Rhône, and Gascogne which are unavailable in the UK. Delivery has always been quick and efficient. As importing wines from France is now more bureaucratic, the service is good and I value it. Sales can be good value.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Sillifant,
Thank you for your continued trust in our platform for sourcing distinctive French wines.
We are pleased to hear that our shipping process meets your expectations despite the increased formalities.
Your appreciation of our pricing and service is truly valued. We look forward to assisting you with your future selections.
Sincerely yours,
Caroline - Vinatis Customer Service
First class’
I ordered my wines (at a very good price) and was kept fully informed throughout the process when the delivery would take place. It was spot on, and the wines arrived in extremely well protected boxes with no possibility of getting damaged.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you very much for your kind feedback!
We’re delighted to hear that you were satisfied with the pricing, the communication throughout the delivery process, and the protective packaging of your wines. Ensuring a smooth experience from order to delivery is very important to us.
We look forward to serving you again soon!
Sincerely yours,
Caroline - Vinatis Customer Service
Great selection of wines - delivery a bit long
Great selection of wines. They are a bit challenged in delivering to the UK. The promised 4-5 business days on their website is rather 8-10 business days. So if you are looking for fast delivery, this is not the company for you. If you are prepared to wait you will get good wines. They blame customs for the long delivery, but many other EU companies deliver more promptly to the UK, so it cannot just be customs.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mrs. Burger,
Thank you for taking the time to share your feedback.
We understand your concerns regarding delivery times to the United Kingdom. However, we would like to clarify that the timeframes indicated on our website reflect average delivery times and do not account for any potential customs inspections or delays. Customs processing is entirely the responsibility of the authorities and is completely beyond our control.
On our side, we have every interest in ensuring that each order is delivered as quickly as possible. Once a parcel has been dispatched, we unfortunately no longer have any control over delays related to customs formalities, which can vary depending on volumes or inspections carried out.
We understand that the delivery time experienced may seem long, but it does not reflect a lack of organization on our part nor an attempt to shift responsibility. It is purely an external factor over which we have no direct influence.
We remain fully committed to optimizing our shipments and providing the best possible experience for our international customers.
Kind regards,
Caroline – Vinatis Customer Service
Wine has gone missing
Placed an order on 25 January. Was notified on 27 January that it had been shipped.
Since then the tracking info states "2026-01-28 - 09:00
CHRONOPOST NETWORKS 00000 Parcel missed connection"
Contact Vinatis to find out what this means on 1 February. They te; me that "The carrier is currently investigating the “missed connection” issue affecting your shipment, which is part of a larger group of orders to Great Britain experiencing the same situation.
We expect to receive feedback from the carrier on February 6th regarding the status of your parcel and will keep you informed as soon as we have an update."
I really do not ubderstand why the carrier needs 4 days to tell them just where these parcels are.
I asked for a replacement or refund but they have refused both, telling me that they cannot issue as refund unless I return the goods!!!! Are they having a joke?
Also claim that Brexit regulations will not allow them to send a replacement.
Will not be using this supplier again
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for contacting us through this platform. First of all, please accept our sincere apologies for the inconvenience caused.
We fully understand your frustration regarding the lack of updates in the tracking information and the delay in the carrier’s response. Be reassured that we take this type of situation very seriously.
We have also sent you a private message on Trustpilot to obtain additional information regarding your order. However, to date, we have not yet received a reply from you.
In order to carefully review the situation, provide you with a complete response, and implement an appropriate solution, we kindly ask you to provide us with your order number.
While awaiting your reply, we once again apologize for the inconvenience and remain at your full disposal.
Kind regards,
Caroline – Vinatis Customer Service
Stupid Website. The company may be all that the rave…
The company may be all that the rave reviews say. But I find it quite impossible to get beyond checkout as they ask for your date of birth, and the only way is laboriously to scroll back from today's date. As I was born in 1944, I didn't bother, and shan't again. Also there's no phone number or email address given. Huh.
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for contacting us via this website and for taking the time to share your feedback.
We are surprised by your comment, as this is the first time this issue has been brought to our attention. However, we would like to clarify that requesting a date of birth when creating a Vinatis account is intended to prevent the sale of alcohol to minors, which is strictly prohibited by law. We apologize if entering your year of birth caused you any difficulties.
Furthermore, our customer service team can of course be reached via the “Help” button, which is clearly visible on our website and directs you to the “Contact Us” page, where you will find the contact form.
We hope this information is helpful and remain at your full disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
How to turn a 5-star relationship into a 0-star one
Have been ordering from Vinatis for years, midrange and high end wine. My experience up until now with this vendor has been 5 stars, but my most recent experience - Order 3655693 - can only be described as ZERO STAR:
1. Ordered 3 bottles of 2015 Grand Cru wine, which was on sale at £79.25 per bottle on 16 Jan 25.
2. Instead was delivered 3 bottles of 2018 Cru Bourgeois: different sub-region, different classification, different price point (ca 1/3 of value), different year.
Wrote to Vinatis that I want them to rectify the error. Got a response of "we are sorry, here is credit of £237.75 good for 12 months, keep the other wine". Looked on the website, the price of the wine is now £98.03, i.e. a total difference to me of £56.34 PLUS for a new shipment there would be a £9 fee.
Asked Vinatis to deliver the wine I ordered at the price I paid. Their response: "1. prices change, 2. the mistake is yours, you should have checked the box when the wine arrived, 3. we offered you the 3 bottles of lower quality wine for free, what else do you want?"
Now asking them (1) to refund £237.75 (2) remove the 3 bottles they send in error at their expense. I am not in the business of storing their cheap(er) wine.
Very disappointed.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Yurist,
We sincerely regret the inconvenience you experienced upon receiving your order.
After verification, we confirm that this concerns order no. 3655692, and not order no. 3655693 as mentioned in your message.
This incident is related to the high volume of products being prepared for shipment from our warehouse. Nevertheless, we would like to reassure you that this error has been reported to the relevant department so that the necessary corrective actions can be implemented and to prevent it from happening again.
As previously indicated, due to Brexit-related constraints, we are unfortunately unable to arrange a return shipment to the United Kingdom. For this reason, we had proposed that you keep the bottles received in error as compensation, along with the issuance of a credit note corresponding to the value of the bottles not received.
As this solution did not meet your expectations, we have therefore proceeded with a refund for the bottles not received.
Furthermore, as a commercial gesture and in light of the inconvenience caused, a credit voucher in the amount of £56.34 has been credited to your customer account, corresponding to the price difference of the bottles concerned.
We hope to have the opportunity to provide you with a smoother experience on your future orders and remain at your disposal for any further information.
Kind regards,
Caroline - Vinatis Customer Service
Imperial Experience
My first experience ordering from Vinatis was remarkably smooth and hassle-free. Despite the involvement of customs, my order arrived right on time, which was a pleasant surprise. The process felt efficient from start to finish, making it an easy and reliable choice for future purchases. I would definitely recommend Vinatis to anyone looking for a seamless shopping experience with punctual delivery.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you so much for your wonderful feedback!
We are delighted to hear that your first experience with Vinatis was smooth and hassle-free, and that your order arrived on time despite customs formalities.
Your recommendation means a lot to us, and we look forward to providing you with the same seamless and reliable service for your future orders.
Sincerely yours,
Caroline - Vinatis Customer Service
Antwort von VinatisUK
Dear Mr Squires,
Thank you very much for your kind feedback!
We’re delighted to hear that you enjoyed our wines and service.
Hope to see you soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
Used these guys a few times now they…
Used these guys a few times now they generally have one of the biggest stocks of French wines and delivery to UK ! Usually one week later after dispatch my order arrives in a very well packaged box. Yerr all ok . Plus delivery charge is cheaper than most UK stockists .Keep it up Vinatis . I'll keep using you! Probably what people want hear.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you very much for your very positive feedback!
We are delighted to hear that our services, selection, and delivery times meet your expectations. Your encouragement motivates us to continue providing the best for our customers in the UK and beyond.
We look forward to serving you again very soon!
Best regards,
Caroline – Vinatis Customer Service
Wine is from very good grower
Wine is from very good grower. Delivery was quick and efficient. Price was good.
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Smart,
Thank you so much for your kind feedback!
We’re absolutely delighted to hear that you had such a positive experience with your order.
Your satisfaction is our greatest reward, and we're so pleased to know that everything met your expectations.
We look forward to seeing you again soon for more great discoveries on our website!
Warm regards,
Caroline – Customer Service Vinatis
I have recently ordered twice with this…
I have recently ordered twice with this company and on both occasions the parcel has arrived from abroad within the timeframe quoted, with the correct expensive items enclosed and well packaged.
I will be ordering again whenever the need arises.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you very much for your review and for placing your trust in us.
We hope to have the pleasure of welcoming you back to our site.
Kind regards,
Caroline - Vinatis Customer Service
Where is my order?
I ordered 3 bottles of champagne on 18th December 2025, but still awaiting delivery.
(n° 3614101)
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Stephen,
We sincerely regret the inconvenience you experienced regarding the delivery of your order.
As previously indicated, due to an operational issue at our carrier’s local agency, your parcel could not be delivered. We are very sorry about this situation. Following your confirmation, the full refund of the order has been forwarded to our accounting department and will be processed shortly to your original method of payment.
Please rest assured that this incident has been reported to our logistics team in order to improve delivery quality and to implement the necessary measures to prevent such situations from occurring again.
Once again, we apologize for any inconvenience caused and remain at your disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
I am a repeat customer
I am a repeat customer. I use the filters to fine tune what I want in a wine, as there is so much choice. The wine arrives when promised and is well packaged. Nothing has ever arrived damaged. My only little gripe is there used to be special free postage offers to the UK but there haven't been any for a while and the added delivery charge can be an issue. I usually order 18 or 24 bottles at a time so it is a consideration.
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Bonjour,
Nous vous remercions pour votre fidélité et votre retour positif concernant la qualité de nos expéditions et la diversité de notre catalogue. Nous prenons note de votre remarque sur les frais d’envoi et comprenons l’importance de ce point pour nos clients britanniques. Votre observation sera transmise à notre équipe commerciale. Nous espérons continuer à vous satisfaire lors de vos prochaines commandes.
Marie – Vinatis Customer Service
Wine excellent as always
Wine excellent as always . Poor experience with delivery in the Uk.
Information from courier totally wrong, mixed messages from DPD on phone and different information from speaking directly to customer service.
Second delivery now delayed.
Disappointing.
7. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for your feedback. We are delighted that our wines continue to meet your expectations.
However, we sincerely apologize for the issues encountered with the delivery to the United Kingdom.
Please note that we have already contacted you via a private message on Trustpilot to obtain information regarding your order, but unfortunately, we have not received any response from you.
In order to verify your case and resolve this issue as quickly as possible, we kindly ask you to provide us with your order number.
We remain at your full disposal and will do everything possible to resolve this situation promptly.
Kind regards,
Caroline – Vinatis Customer Service
All arrived in the end
Ordered 12 bottles. Received notification of despatch, but only 6 arrived. Remainder arrived next day, so all well. Would have saved a worrying few hours if I'd been notified about part delivery.
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Bent,
Thank you for taking the time to share your experience. We are delighted that your order was eventually complete and that everything went smoothly.
We fully understand that the partial delivery may have caused some concern, and we regret that you were not informed in advance. Your feedback has been forwarded to our logistics department to improve communication in such situations and prevent it from happening again.
We appreciate your understanding and look forward to continuing to satisfy you with your future orders.
Kind regards,
Caroline – Vinatis Customer Service
Continued excellence
Choice of wines and delivery communication were excellent as usual. Very good service
2. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Ken,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
The wine was just what we ordered
The wine was just what we ordered and, was delivered on time. Issue was delivery driver saw him approach the house but when I opened the door he was driving off. He did not ring or knock left box on its side, was pleased there were no issues.
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for sharing your experience. We are delighted to hear that the wine perfectly matched your order and was delivered on time.
We do, however, understand your comment regarding the delivery and the behavior of the courier. We have forwarded your feedback to our carrier to help improve delivery quality and prevent this from happening in the future.
We are glad that, despite this incident, your order went smoothly and we thank you for your understanding.
Kind regards,
Caroline – Vinatis Customer Service
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