Great prices for lovely champagne. Delivery good. Packaging great. Tracking item didn't really work but thank goodness for excellent customer support via email. Thankyou. Will definitely buy again
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Das sagen Bewerter
I ordered some champagne from Vinatus for an important family party. I became anxious when told that it might get held up in customs and not arrive on time. Kelly at Vinatus answered my emails promptl... Mehr ansehen
Unternehmen hat geantwortet
This was my first purchase and it will not be my last. The wine was delivered securely and quickly, and the communications were excellent throughout. Thank you VinatisUK for your excellent customer se... Mehr ansehen
Unternehmen hat geantwortet
I am delighted to have found Vinatis when looking for a lesser known Burgundy. Excellent service with a surprisingly swift delivery from France. Duty and VAT all included, I now think that once I fini... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktinformationen
Frankreich
- vinatis.co.uk
4,3
Hervorragend
1552 Bewertungen
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Hat 95 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
The wine was just what we ordered
The wine was just what we ordered and, was delivered on time. Issue was delivery driver saw him approach the house but when I opened the door he was driving off. He did not ring or knock left box on its side, was pleased there were no issues.
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for sharing your experience. We are delighted to hear that the wine perfectly matched your order and was delivered on time.
We do, however, understand your comment regarding the delivery and the behavior of the courier. We have forwarded your feedback to our carrier to help improve delivery quality and prevent this from happening in the future.
We are glad that, despite this incident, your order went smoothly and we thank you for your understanding.
Kind regards,
Caroline – Vinatis Customer Service
Perfection once again for service
Perfection once again for service, quality of wines and prices. Recommend highly.
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Peter Cook,
Thank you very much for your kind feedback!
We are delighted to hear that you are satisfied once again with our service, the quality of our wines, and our prices.
Your recommendation means a lot to us, and we look forward to delighting you with more exceptional wines in the future.
Kind regards,
Caroline – Vinatis Customer Service
Smashed en route
The good news, Vinatis refunded my money, and the customer service was prompt and friendly. Otherwise very disappointed as a 3 bottle wine order was broken in transit France to UK. The worst part was I had to be detective and notify Vinatis about the couriers odd message rather than they informing me of an issue with my order. Either it wasn't packed adequately or the transit handlers were violent with it!! Ironically it was my first and last order with Vinatis, super disappointed.
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Evans,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconvenience you encountered with the delivery of your order.
We fully understand your frustration regarding the damaged bottles and the fact that you had to report the issue yourself. Please be assured that your feedback has been forwarded to our logistics department to reinforce our packaging procedures and monitoring with our carriers, in order to prevent this type of situation from happening again.
We are nevertheless pleased that your refund was processed promptly and that our customer service team was able to assist you.
Your feedback is valuable and helps us improve the quality of our services. We sincerely regret that your first experience with us did not meet your expectations.
Kind regards,
Caroline – Vinatis Customer Service
Great wines but I took off a star…
Great wines but I took off a star because tracking was very poor.
2. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for sharing your review and for your kind words about our wines. We are delighted that they met your expectations.
We have noted your comment regarding the delivery tracking and sincerely regret that it did not meet your expectations. Please be assured that we have forwarded your feedback to our logistics team to improve the accuracy and clarity of our tracking for our customers.
We look forward to the pleasure of fully satisfying you with your next order.
Kind regards,
Caroline – Vinatis Customer Service
Good price and delivery
Good price and decent delivery from France it said on the postage label.
Would use again definitely!
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We sincerely thank you for your positive feedback and are delighted that our prices and shipping met your expectations.
We would be happy to assist you with your future orders.
Kind regards,
Caroline - Vinatis Customer Service
Delivery problems
Wine was ordered easily on 15th December but it was 31st December before it finally arrived. The postcode was correct but the house name was not included so DPD were not able to deliver in a rural area. Sorted eventually and wine was good and a fair price.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Customer,
Thank you for sharing your experience and for your feedback. We regret the delay in the delivery of your order, as well as the address error that complicated the delivery of your parcel.
We are, however, pleased to hear that the issue was eventually resolved and that you were satisfied with the quality of the wine and its value for money.
Your comments have been forwarded to our logistics team to improve delivery accuracy and to prevent similar situations in the future.
Thank you for your understanding, and we look forward to serving you again.
Kind regards,
Caroline – Vinatis Customer Service
Christmas Wine I ordered did not arrive before…
Wine I ordered did not arrive before Christmas, despite ordering early enough. Took ages to get back to me when I emailed them. I will definitely order elsewhere from a UK based wine warehouse source. Not like this company saying held in customs will update you when we can. Very poor and this was my first time of trying them. Just be aware when you order from them as I have noted other comments similar to mine.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr JOHN,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about your disappointment.
We have already contacted you via private message on Trustpilot to obtain information regarding your order, but unfortunately, we have not received any response from you.
We fully understand your frustration regarding the delivery delay as well as the time taken to process your request, and we sincerely apologize. In order to verify what happened and provide you with an appropriate response, we kindly ask you to provide us with your order number.
Once again, we apologize for the inconvenience caused and thank you for your understanding.
Kind regards,
Caroline – Vinatis Customer Service
Great product
Great product, excellent delivery, quick, easy and well packaged- fab service
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mrs Vicky S,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Best regards,
Caroline - Vinatis Customer Service
Experience as expected!
Great range of wines, well packaged, reliable delivery company. My go to supplier for French wines.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Peter,
Thank you very much for your comment.
Your satisfaction is important to us and we are delighted to have been able to fulfil your expectations.
Looking forward to seeing you again soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
4 stars as I ordered it for Christmas…
4 stars as I ordered it for Christmas but it came two days later … but we have saved it for NYE tonight !
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Susan,
Thank you very much for your feedback. We sincerely apologize for the delay in delivery and understand your disappointment, especially as it was intended for Christmas.
We are, however, glad to hear that you were able to enjoy it for your New Year’s Eve celebration! We truly appreciate your understanding and hope to provide you with a flawless experience for your next order.
Wishing you a wonderful New Year!
Kind regards,
Caroline – Vinatis Customer Service
Great Company
Having recently returned from a birthday trip from Rome we had a botte of red there which we both really enjoyed. We searched for the bottle when we came home and came across Vinatis. We found the bottle of wine we wanted, it was easy and straight forward to order and given that we were ordering at a busy time of year the service was excellent. They were also great at keeping me up to date with the delivery. I would definitely recommend and use them again.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mrs Knopp,
Thank you very much for taking the time to share your experience. We are delighted to hear that you were able to find the wine you enjoyed in Rome and that your ordering experience with Vinatis was simple and efficient.
We also appreciate your kind words about our customer service and the updates on your delivery. Your recommendation means a lot to us, and we look forward to assisting you with your future orders.
We hope you enjoy your wine and many more wonderful moments of tasting!
Best regards,
Caroline – Vinatis Customer Service
Honestly not impressed
Honestly not impressed. Was given a delivery date of the week before Christmas but didn't turn up until 28th and then only after chasing. Would hate to think how late it would have been if hadn't complained.
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for taking the time to share your experience with us, and we are sincerely sorry to learn that your order did not meet your expectations.
We fully understand your disappointment regarding the delivery delay. Our delivery times are provided for information purposes only and may vary depending on customs processing, which is entirely beyond our control. Nevertheless, we have taken note of your feedback and it has already been forwarded to the relevant department.
Once again, we apologize for any inconvenience caused and remain at your full disposal.
Kind regards,
Caroline - Vinatis Customer Service
I placed an order for champagne on 17…
I placed an order for champagne on 17 December for delivery before Christmas. It only arrived on 27 December. I will not buy from Vinatis again.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Kendon,
We sincerely regret that your experience did not meet your expectations.
As indicated on our website, delivery times for the United Kingdom are provided as an estimate and depend primarily on customs procedures.
Furthermore, no new updates will appear in the tracking until the customs clearance process is completed.
Please accept our apologies for this inconvenience, which is beyond our control. We hope to provide you with a better experience in the future.
Kind regards,
Caroline – Vinatis Customer Service
Great wines but delivery was poor
Great wines but delivery was poor
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. TEMPERTON,
Thank you for your positive feedback regarding our selection.
We regret, however, that the delivery service did not meet your expectations. Please be assured that we take your comments into account in order to improve this service.
We remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
Didn’t arrive on time
Didn’t arrive within the stated 3 - 5 days. Took 2 weeks, asked for refund give bottle was a birthday present and received no response. Wouldn’t use again.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your order did not meet your expectations.
As previously explained, delivery times to the United Kingdom are provided for guidance only and may vary due to customs processing. Unfortunately, in your case, we were unable to provide a fixed delivery date, as we were awaiting feedback from customs to determine when the goods would be cleared. This part of the process is beyond our control.
In addition, due to a high volume of requests received recently, the processing of some inquiries has taken slightly longer than usual. We regret the delay in handling your request.
We can confirm that the parcel was delivered on December 27. Consequently, we are unfortunately unable to grant your request for a refund.
Please accept our apologies for this inconvenience, which was beyond our control. We remain at your full disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
Poor customer service
I ordered a 2 bottles of wine as a present for a friend in France. After I had ordered, I sent customer services a question about the wine I ordered but didn't get a response so I cancelled the order and reordered another bottle. All 3 were delivered and I was charged for all 3. Very disappointing customer service.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mrs Suzanne,
Thank you for contacting us via this site and for the information provided through a private message on Trustpilot.
After checking, we see that you reached out to us on the afternoon of December 19. In accordance with our response time of 24 business hours, our colleague replied to you on Monday, December 22, informing you that your parcel was already in transit, which was within the expected processing time.
At the time of delivery, the recipient has the option to refuse any of the parcels in the order. It is also possible to exercise the right of withdrawal and return the parcels, but only within the legal period of 14 days following receipt, in accordance with our general terms and conditions of sale. As this period has now expired, the right of withdrawal can unfortunately no longer be applied.
We hope this information is helpful and remain at your full disposal should you require any further assistance.
Kind regards,
Caroline – Vinatis Customer Service
not delivered in timeframe stated so…
not delivered in timeframe stated so arrived too late to give as a prize, nothing wrong with product , just delivery time
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Graham,
Thank you for contacting us through this site.
After verification, your order was placed on December 15, shipped the same day, and delivered on December 22. This is fully in line with the delivery timeframe indicated on our website, which is 4 to 5 business days.
We can therefore confirm that the delivery of your parcel was made within the expected timeframe.
Of course, we remain at your full disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
Must do better!!
The wine eventually turned up , just in time for Christmas, but could not have been dispatched on the day I was told. It took several days to get an on-line response to my query, infact, I ended up chasing on three occasions. I like the idea of being able to telephone someone if needed, or to have a "live" on-line chat at the very least, but I could not find either option. On a positive note, the wine is good, but not sure I can handle such poor customer service from a large company like Vinatis. Happy to come out of retirement to run this for you!!
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Lewis,
Thank you for contacting us through this site.
Due to a high volume of requests recently, the processing of some inquiries may have been slightly delayed. We sincerely apologize for any inconvenience this may have caused.
As mentioned, your parcels were undergoing customs clearance, which explains the lack of updates in the tracking information. Once customs clearance is completed, the tracking will be updated, and you will be informed of the delivery date.
After verification, your order was placed on December 18 and shipped the same day. It was delivered to you on December 24, which is within the announced delivery timeframe of 4 to 5 business days.
For your information, our multilingual customer service team is available by phone at +33 4 50 09 09 09.
We are nonetheless pleased that you are satisfied with our products and remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
I used to buy this wine in Iceland…
I used to buy this wine in Iceland store in the UK which I really like. They have stopped doing it now. When I saw it on Vinatis, I was very pleased to have found it. I ordered it in 2023. The order was shipped but the delivery company never delivered it for whatever reasons.
I got a full refund, though. Thank you Vinatis.
I placed the same order again a few weeks ago and when the order arrived, it was the wrong order. Honestly Vinatis!!!! What kind of service are you offering?
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience you encountered with your orders.
We are truly sorry for the first incident involving the non-delivery of your order in 2023, as well as for the error that occurred with your most recent order.
We have received the information regarding the email address and name you provided via private message on Trustpilot. However, after checking our system, we were unable to find any account matching these details.
In order to assist you accurately and offer an appropriate solution as quickly as possible, we kindly ask you to provide us with the relevant order number.
Please rest assured that we will do everything possible to correct this situation promptly.
Thank you for your understanding, and we hope to regain your trust.
Kind regards,
Caroline – Vinatis Customer Service
Super Service
Huge selection of wines. Website easy to navigate. Delivery prompt and efficient. Super service and much appreciated.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Martyn,
Thank you very much for your comment.
Your satisfaction is important to us and we are delighted to have been able to fulfil your expectations.
Looking forward to seeing you again soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
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