Great prices for lovely champagne. Delivery good. Packaging great. Tracking item didn't really work but thank goodness for excellent customer support via email. Thankyou. Will definitely buy again
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Das sagen Bewerter
I ordered some champagne from Vinatus for an important family party. I became anxious when told that it might get held up in customs and not arrive on time. Kelly at Vinatus answered my emails promptl... Mehr ansehen
Unternehmen hat geantwortet
This was my first purchase and it will not be my last. The wine was delivered securely and quickly, and the communications were excellent throughout. Thank you VinatisUK for your excellent customer se... Mehr ansehen
Unternehmen hat geantwortet
I am delighted to have found Vinatis when looking for a lesser known Burgundy. Excellent service with a surprisingly swift delivery from France. Duty and VAT all included, I now think that once I fini... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktinformationen
Frankreich
- vinatis.co.uk
4,3
Hervorragend
1552 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
A rare Christmas treat
Thanks to Vinitas I was able to obtain a bottle of my beloved Vin Jaune (from the Jura) at a price that did not bankrupt me
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Robins,
We’re delighted to hear that!
It’s always a pleasure to help our clients enjoy their favorite wines without breaking the bank.
Enjoy your "Vin Jaune" and happy tasting!
Kind regards,
Caroline - Vinatis Customer Service
I would have given you five stars
I would have given you five stars, but when my order missed its connection, I was worried it might not get here by Christmas. It did, however, so all well as it is a present for my son.
I will let you know what his verdict is later!
The experience of ordering was very good.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Lowe,
Thank you for your feedback!
We completely understand your concern about the delivery timing, and we’re glad to hear that your order arrived in time for Christmas. We hope your son enjoys his gift, and we’d be delighted to hear his verdict.
We’re also happy that your ordering experience was smooth and positive. Your satisfaction is very important to us!
Hope to see you soon on our site.
Best regards,
Caroline - Vinatis Customer Service
It all worked very well
They had what I offered. The website was easy to navigate and purchase from. The wine arrived on time. The most work I had to do was to write this review!
Thanks. I’ll come again.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Cuckow,
We sincerely thank you for your positive feedback.
We are delighted that your experience met your expectations and that both the purchasing process and the delivery met your needs.
We look forward to assisting you with your future orders.
Kind regards,
Caroline – Vinatis Customer Service
The wines arrived on time and in…
The wines arrived on time and in perfect condition
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mrs Roy,
Thank you for your feedback!
We’re delighted to hear that your wines arrived on time and in perfect condition. Enjoy your tasting!
Best regards,
Caroline - Vinatis Customer Service
Rapid response to queries raised by me…
Rapid response to queries raised by me and efficient delivery of wine.2312
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Paul,
We would like to express our sincere thanks for your enthusiastic review.
The entire Vinatis team is delighted to count you among our customers and hopes to see you again soon for more wonderful discoveries.
With our kind regards,
Karen - Vinatis Customer Service
great to deal with
great to deal with
they advised me when the new vintage of my favourite wine Brouilly Chateau Thivin was in stock, i purchased 3 bottles to test ,promptly dispatched as usual.
wioll be ordering a full case after christmas.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Brown,
We sincerely thank you for your positive feedback.
We are delighted to have assisted you in selecting your favorite wine and to have met your expectations regarding delivery.
Your loyalty is greatly appreciated, and we look forward to serving you again soon.
Kind regards,
Caroline – Vinatis Customer Service
Antwort von VinatisUK
Dear Mr Barry,
We sincerely thank you for your positive feedback.
We are delighted to know that your experience met your expectations. If you need any assistance or wish to share further suggestions, our team will be happy to help.
Yours sincerely,
Karen - Vinatis Customer Service
Quick delivery and excellent Prosecco
Quick delivery and excellent Prosecco
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We sincerely thank you for your positive feedback.
We are delighted to hear that the speed of delivery as well as the quality of the product met your expectations.
Your satisfaction remains our priority. We look forward to assisting you with your future orders.
Kind regards,
Caroline – Vinatis Customer Service
Excellent fast and efficient service
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Williams,
Thank you very much for your positive review !
We are honoured by your satisfaction and strive to continually offer you the best possible service.
We look forward to welcoming you back for new experiences.
Kind regards,
Karen - Vinatis Customer Service
Great wines at good prices
Great wines at good prices . A bit longer to come this time but it’s Christmas so it is understandable. All in all , very happy and I’ll be able to treat the family and myself to French wines that I discovered in France .
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. VEREBES,
We sincerely thank you for your positive feedback and are delighted that our selection met your expectations.
We have noted your comment regarding the delivery time, especially during this busy period.
We look forward to accompanying you on your future wine discoveries.
Kind regards,
Caroline – Vinatis Customer Service
I have ordered over 100 bottles this…
I have ordered over 100 bottles this year from Vinatis. All my orders arrived on time and were very well packaged. Everything went perfectly. The prices are fair and I also took advantage of promotions where the prices were the lowest available. I highly recommend Vinatis.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you so much for your kind words and for your loyalty!
We are delighted to hear that your orders have always arrived on time and in perfect condition, and that you’ve been able to take advantage of our promotions.
Your recommendation means a lot to us, and we look forward to continuing to provide you with a wide selection of quality wines and excellent service.
Sincerely yours,
Caroline - Vinatis Customer Service
Previous Experience was Better
The website continues to be great for searching but prices seem less competitive and I found that, having placed several orders, delivery information was poor to the point of generating uncertainty.
Get back to Being Great throughout
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Martin,
Thank you for your feedback and for your loyalty. We are pleased to hear that our website remains convenient for your searches.
Regarding delivery to the United Kingdom, please note that it is normal for no tracking updates to be available until the customs clearance process is complete. Once cleared, delivery typically takes place within 48 hours.
In addition, the prices of our products are set by the wine producers, and we strive to offer a wide selection of quality wines.
We have taken note of your comments regarding price competitiveness and the clarity of delivery information, and your feedback is valuable to us in improving our service.
We remain at your disposal for any further information.
Sincerely,
Caroline – Vinatis Customer Service
Very good easy to use website
Very good easy to use website. Delivery was earlier than predicted, excellent service.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Customer,
Thank you sincerely for your kind feedback. We are delighted to know that both the website and the delivery of your order met your expectations.
Your satisfaction remains our greatest priority, and we look forward to welcoming you again soon for further enjoyable experiences.
Sincerely,
Karen – Vinatis Customer Service
Customer satisfaction guaranteed.
This is a re-order of a wine I sampled a couple of months ago. It was such a positive experience I really felt the need to indulge and ordered a dozen. They arrived, as always from Vinatis, perfectly packed. The couriers performed well and I knew exactly when my delivery would arrive. Customer satisfaction guaranteed.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr BENOIT,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your experience with Vinatis, from the quality of the wine to the delivery service, was so positive. Knowing that your order arrived safely and on time, and that you continue to enjoy our wines, is truly rewarding.
We look forward to delighting you again with your next selection!
Sincerely yours,
Caroline - Vinatis Customer Service
Ordered 3 bottles of Brilla Prosecco
Ordered 3 bottles of Brilla Prosecco. No email confirmation payment pending gave them benefit of doubt. 5 days later still nothing so cancelled order on their website no reply. Now they have taken payment with no Christmas cheer delivered and no reply from them.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Perfect delivery on time announced
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
Great range reasonable prices and…
Great range reasonable prices and delivered on schedule. Very pleased and will definitely order from this company again
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Andrew Hill,
Thank you very much for your review and for the trust you place in us.
We are extremely pleased to read a positive testimonial like yours.
Hope to see you soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
Lost and Broken Wine. No response
Edit: Zero response from customer service in over a week. My wine eventually turned significantly late and bottles broken. They were just chucked in a cardboard box. No protection. No communication. Order from this place at your own risk, I can't understand the good reviews unless they are fake or bought.
3605212
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr. Sabini,
Thank you for your feedback and for the information you have provided.
We regret the inconvenience you experienced. After verification, our colleague responded to your claims regarding the delivery of your package on Monday, December 22, and a goodwill gesture was offered to compensate for the issue with the bottle received.
We apologize again for any inconvenience caused and remain at your full disposal.
Sincerely,
Caroline – Vinatis Customer Service
Broken Bottle
One of the bottles arrived cracked and the wine was spoiled. I have tried to contact the company twice to get a replacement and my messages ignored.
Update: refund offered and accepted. Generally happy and will use Vinatis again.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Dear Mr Andi,
Thank you for taking the time to share your experience. Please accept our sincere apologies for the inconvenience caused by the damaged bottle, as well as for the delay in responding to your messages.
Due to a high volume of requests recently, the handling of some inquiries was slightly delayed. However, we are pleased to hear that the solution offered, namely, the refund met your expectations. Your continued trust means a great deal to us, and we will do everything possible to ensure your future orders go smoothly.
We look forward to welcoming you back to Vinatis soon.
Kind regards,
Caroline – Vinatis Customer Service
Vinatis always delivers on my needs!
I love Vinatis - especially for those hard to find rare bottles than no-one else has! A great service - always keep informed about schedule of the shipment and packaging is very safe. As always I am really pleased with my purchase which is a gift for a close family member- a fellow wine lover.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von VinatisUK
Hello,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you enjoy our selection of rare and hard-to-find wines, and that our service, updates, and secure packaging meet your expectations.
It’s especially rewarding to know that your purchase brought joy to a fellow wine lover. Your kind words mean a lot to us and motivate our team to keep providing the best experience possible.
Hope to see you soon on our site.
Kind regards,
Caroline - Vinatis Customer Service
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