I ordered a Crawler RC car for my grandson. I had some questions relating to the battery so I rang the model shop. My questions were easily answered by the knowledgeable person on the phone. The ca... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fast delivery. Excellent service. Have made a couple of purchases now and each time it’s been great. Good choice, good advice from knowledgeable staff, great facility. Highly recommended. Thank you.
Unternehmen hat geantwortet
I would highly recommend this Hobby Shop, great selection of model kits at great prices. Ordering on their website is straightforward. Kept me upto date with my order and expected delivery date. 5 sta... Mehr ansehen
Unternehmen hat geantwortet
Absolutely overwhelmed by the help, nothing was to much trouble for these guys who really know there stuff and whats what. Very well stocked from floor to ceiling cars, trucks, 4x4s and crawlers, so... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Voltage Models is a UK stockis, based in Chichester, of all things RC, offering one of the largest ranges of Tamiya, Traxxas, HPI, FTX, Arrma, Axial and many more top brands. Our store is open six days a week from 9:00am to 5:30pm, and we ship nationwide. Most products are dispatched with next working day delivery via DPD when ordered before 4:30pm, ensuring a fast and reliable service. If you need any assistance, please don’t hesitate to get in touch — we’re always happy to help!
Kontaktinformationen
Unit 1K (Drone Safe Store), PO19 7JU, Chichester, Vereinigtes Königreich
- 01243 859444
- info@voltagemodels.com
- voltagemodels.com
4,8
Hervorragend
546 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
Great customer service, full communication . Quick despatch, recommend Voltage Models , will buy from them again.5 STARS.
29. Mai 2026
Bewertung ohne vorherige Einladung
Came down to the shop today
Came down to the shop today, purchased two TRX4 and use the track it was incredible over the moon thanks to good old Jack looked after us much love ❤️
21. Mai 2026
Bewertung ohne vorherige Einladung
Ordered kit from them and delivered…
Ordered kit from them and delivered quickly,will use them again
18. Mai 2026
Bewertung ohne vorherige Einladung
Fantastic
Fantastic, ordered my RC Saturday afternoon and it arrived Sunday morning, can't ask for more than that. Good prices too so Voltage will definitely be the first place I visit for anything RC.
12. April 2026
Bewertung ohne vorherige Einladung
Absolutely overwhelmed by the help
Absolutely overwhelmed by the help, nothing was to much trouble for these guys who really know there stuff and whats what.
Very well stocked from floor to ceiling cars, trucks, 4x4s and crawlers, something for everyone, not forgetting parts and accessories with a hands on team to repair your models big or small. Very impressed with the whole set up, would love to see them in some of the large toy stores, that would be great.
7. April 2026
Bewertung ohne vorherige Einladung
Excellent model shop
Excellent model shop, knowledgeable staff and crawler world.......what more could you want?.
21. März 2026
Incredible service / support
Incredible service, never fault to deliver on time . These guys are brilliant & there communication & update support is fantastic.
Voltage Models are my go to without fail.
Regards
Russell
3. April 2026
Bewertung ohne vorherige Einladung
Excellent prices and quick delivery.
1. Jänner 2026
I'm blown away by the exceptional…
I'm blown away by the exceptional customer service from Voltage Models! Their team is top-notch, and I couldn't be happier with my experience.
From the moment I reached out, I felt valued and supported. Their responsiveness and willingness to help were impressive. Every question was answered promptly, and every concern was addressed with a smile.
What truly sets Voltage Models apart is their dedication to customer satisfaction. They go above and beyond to ensure you're thrilled with your purchase.
I've already recommended Voltage Models to friends and family, and I'll continue to sing their praises. If you're looking for a reliable and customer-centric brand, look no further.
24. März 2026
Bewertung ohne vorherige Einladung
Ordered part
Ordered part Wednesday 18th march and paid for next day delivery. It didn’t turn up. Emailed on Friday 20th March as it still hadn’t shown up. I received an email the next day saying they haven’t got it from distributor but when have will knock off the delivery charge.
On Monday 23rd still no item has been delivered but checked my bank and the full amount has been deducted from my account?? It’s now Wednesday 25th March and still nothing has been delivered. 😔 And then get an email to review ????
18. März 2026
Antwort von Voltage Models
Hi Alan,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We completely understand how frustrating this must be — especially after paying for next day delivery and then not receiving your order or clear updates. The lack of communication and delay you’ve described is not the level of service we aim to provide, and we sincerely apologise for this.
Regarding the charge, this would have been taken at the point of order, but we appreciate this adds to the frustration given the delay and we should have kept you better informed throughout.
We’d really like to get this resolved for you as quickly as possible. Please could you contact us directly at [contact email] with your order details so we can investigate this urgently and provide a clear update.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Kind regards,
Jack
Communication works wonders
So I left an honest review based on how I had been dealt with as a customer the car I purchased is a great car however the servo came faulty. So after trying for around 4 weeks to get something sorted there was no response so I went and purchased a new servo and put it in I left a 1 star review purely because there was no response however yesterday being 2/04/26 I got a phone call from Jack at voltage models who explained regardless of any circumstances that was completely unacceptable because they are doing a lot of upgrading around the business. So he apologised profusely and right there and then fully refunded and then some the price of the servo of which I had to with proof of purchase of course to which I needed to edit my review I look forward to increasing my collection of cars and my daughters collection in the future and I do intend to use voltage models they made a mistake to which they fully put right. Voltage models has a vast array of stock to cover many platforms it’s definitely worth taking a look they are really good value for money that’s what drew me there in the first place.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Voltage Models
Hi David,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We completely understand how frustrating this must be — especially after receiving a faulty item and then not getting the timely updates you were expecting. While some issues can originate from the manufacturer, the lack of clear communication and follow-up from our side is not acceptable, and we sincerely apologise for this.
We appreciate your patience so far, but we agree that waiting this long without proper updates is far from ideal. This is something we are taking seriously and reviewing internally.
Please could you contact us directly at support@voltagemodels.com with your order details? We’d like to personally step in, get a clear update for you, and work towards resolving this as quickly as possible.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Kind regards,
Jack
Voltage Models
Great company and very helpful
Great company and had a fantastic experience at their crawler world!
31. Juli 2025
Waited over a month for a part with no…
Waited over a month for a part with no updates i had to chase them up and eventualy got a reply after several emails. Wouldnt use again found better suppliers.
9. Jänner 2026
Great service quick delivery and a good…
Great service quick delivery and a good price
24. Februar 2026
Delivered on time.
Part order delivered on time (as arranged) and as promised. Balance to follow.
Kept me informed and service was, as always, spot on!
9. März 2026
Bewertung ohne vorherige Einladung
Ftx Ravine
I placed my order on Saturday and it was delivered on Sunday.
21. Februar 2026
Bewertung ohne vorherige Einladung
Item has not been sent/delivered
Item has not been sent/delivered no comms, no replies to my emails
22. Februar 2026
Antwort von Voltage Models
Hi Mr Fodders,
I’m really sorry to read this — especially that you’ve had no communication back after emailing. That’s understandably frustrating.
If your item hasn’t been dispatched and you haven’t received tracking details, something has clearly gone wrong in the process. It could be:
A stock discrepancy
A payment verification hold
A dispatch delay
Or an email reply that hasn’t reached you
However, none of those explain a lack of response — and that’s the bigger issue here.
If you’re able to send your order number via direct message or contact the store again quoting it, we can:
Confirm immediately whether the item has shipped
Provide tracking details
Escalate it with the courier if needed
Or process a refund straight away if you’d prefer not to wait
You absolutely shouldn’t be left chasing for updates.
Apologies again for the poor experience so far — once we have your order details, this can be resolved quickly.
Kind regards,
The Voltage Models Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.