I ordered a Crawler RC car for my grandson. I had some questions relating to the battery so I rang the model shop. My questions were easily answered by the knowledgeable person on the phone. The ca... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fast delivery. Excellent service. Have made a couple of purchases now and each time it’s been great. Good choice, good advice from knowledgeable staff, great facility. Highly recommended. Thank you.
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I would highly recommend this Hobby Shop, great selection of model kits at great prices. Ordering on their website is straightforward. Kept me upto date with my order and expected delivery date. 5 sta... Mehr ansehen
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Absolutely overwhelmed by the help, nothing was to much trouble for these guys who really know there stuff and whats what. Very well stocked from floor to ceiling cars, trucks, 4x4s and crawlers, so... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Voltage Models is a UK stockis, based in Chichester, of all things RC, offering one of the largest ranges of Tamiya, Traxxas, HPI, FTX, Arrma, Axial and many more top brands. Our store is open six days a week from 9:00am to 5:30pm, and we ship nationwide. Most products are dispatched with next working day delivery via DPD when ordered before 4:30pm, ensuring a fast and reliable service. If you need any assistance, please don’t hesitate to get in touch — we’re always happy to help!
Kontaktinformationen
Unit 1K (Drone Safe Store), PO19 7JU, Chichester, Vereinigtes Königreich
- 01243 859444
- info@voltagemodels.com
- voltagemodels.com
4,8
Hervorragend
546 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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If I could give zero stars, I would.
I recently placed and order online with order number 11398. I placed this order on 22 Feb. As mentioned in your website, shipping is Next Working Day Delivery With DPD and DHL. However, on the date of delivey, the DPD driver pressed the buzzer to my flat, I let him in. But he only went inside the lobby, took a photo of our lobby and claimed that there was no person to received the parcel. I was completely rushing down from my 5th floor flat to meet him as the lift were under maintenance. But I was too late. The DPD guy was gone and I am forced to schedule a pick up from one of the nearest DPD pick up lockers near me.
I contacted customer support and informed them regarding the issue. One of your representatives came back to me, apologized and advised me that parcel is set to be deliverd on the 26 Feb to the nearest DPD pick up locker. I waited the entire day for an email update but nothing came through. I was advised to get back to them if no deliveries were made. I got to them around 15:30 same day, no reply.
Tracking number showed that its in Dagenham depot and scheduled to be delivered today (26 Feb). But nothing came.
I sent an email complaint to DPD regarding this issue escalating their drivers' lack of professionalism and poor business practices.
Today, 27th Feb, I checked the tracking number and it's going back to Voltage Models. I do expect a full redund is automatically done by the system or whoever receives the item.
I have worked with HP before and I understand how merchants and couriers have their own B2B contract. But this experience has been extremely difficult and frustrating.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Voltage Models
Hi EC,
Firstly, I’m genuinely sorry to read this — I completely understand why you’re frustrated. What you’ve described with the DPD driver is not acceptable, especially when you were clearly at home and making your way down to receive the parcel.
To have the driver enter the lobby, take a photo, and then mark it as “no one available” is extremely disappointing. That isn’t the level of service we expect from our courier partners, and I fully appreciate how stressful and inconvenient this must have been — particularly with the lift out of service.
You were absolutely right to contact us, and I’m sorry if there was any delay in follow-up communication after Harrison initially responded. That’s not the experience we aim to provide.
Regarding the parcel now being returned to us — yes, once it arrives back at our warehouse, a full refund will be processed automatically. We do not hold funds in situations like this where the failure is delivery-related. If for any reason you would prefer a replacement sent via an alternative courier (for example DHL), we would also be happy to arrange that instead.
We are also raising this directly with DPD at account level. As you mentioned, courier relationships operate under B2B contracts, and formal complaints like this are taken seriously — especially where delivery conduct is in question.
Again, I’m very sorry this has been your experience. If you would like this resolved in a specific way (refund confirmation, re-dispatch, alternative courier, etc.), please contact us directly quoting your order number and I will personally oversee it.
Kind regards,
The Voltage Models Team
Very fast delivery
Very fast delivery, also best price 10/10
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Voltage Models
Hi Jackda,
Thank you for the great review!
We’re really pleased to hear you were happy with the very fast delivery and the best price — 10/10 is brilliant to see.
We truly appreciate your support and hope to help you again soon.
Kind regards,
The Team
All very good
5. Februar 2026
Antwort von Voltage Models
Hi Mark,
Thank you for your review!
We’re really pleased to hear everything was all very good — that’s exactly what we aim for.
We appreciate your support and hope to help you again soon.
Kind regards,
The Team
New stock, just kidding have a refund
Had an email saying about new items in stock. Clicked the link. Placed an order online for an item that was in stock. I watched the item go out of stock the in the afternoon then following day so assumed they processed my order. Got a confirmation email of my order so assumed all was good. Waited patiently for delivery, gave them an extra day, then another extra day. No email or communication with me. Then on the third day of waiting for delivery I actually got a message from my funding source saying I had been issued a refund. No message or communication at all from voltage. No explanation or apologies. Did not inform me of the refund and have never messaged about this. Great customer service.
6. Februar 2026
Ordered a window for my tamiya lunchbox…
Ordered a window for my tamiya lunchbox the friday and it arrived sunday. Excellent service so far packaging was bubble wrapped also. Brilliant i will surely order again as im buying, building and modifying my RC cars up
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Voltage Models
Hi Gemma,
Thank you for the brilliant review!
We’re really pleased to hear your Tamiya Lunchbox window arrived so quickly — Friday to Sunday is exactly the kind of turnaround we aim for. Glad it arrived safely and well packaged too.
It’s great to hear you’re building and modifying your RC cars — that’s where the real fun begins! We look forward to supplying the next upgrades 😊
Thanks again for your support.
Kind regards,
The Voltage Models Team 🚗
It was straightforward to order and the…
It was straightforward to order and the delivery very good. Thank you very much.
7. Februar 2026
Antwort von Voltage Models
Hi Sharon,
Thank you for your kind review!
We’re really pleased to hear the ordering process was straightforward and that the delivery met your expectations. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to help you again in the future.
Kind regards,
The Team
First visit
First visit to the shop - only recently discovered it - didn't realise it was so close to where I live.
Lots of interesting items in stock - friendly helpful staff,
7. Februar 2026
Antwort von Voltage Models
Hi Stephen,
Thank you for your lovely review!
We’re so pleased you discovered us — even better when we turn out to be right on your doorstep! It’s great to hear you enjoyed your first visit and found plenty of interesting items in stock.
Our team will really appreciate the kind words about being friendly and helpful. We look forward to welcoming you back again soon.
Kind regards,
The Team
Great place to bring your crawlers
Great place to bring your crawlers. Kids really enjoyed themselves. Also excellent service sourcing spare batteries which were ready to collect upon arrival. Coffees top notch as well 👍🏻
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Voltage Models
Hi Nick,
Thank you for the brilliant review!
We’re really pleased to hear you and the kids enjoyed bringing your crawlers down — that’s exactly what we love to see. Great to know the spare batteries were ready for you on arrival too, and we’ll definitely take the compliment on the coffee 👍🏻☕
Thanks again for your support — we look forward to seeing you all again soon!
Kind regards,
The Team
Good review
I’m very happy with the service I received my item arrived promptly and with zero issues.
It did take 2 days receive my item even though it said next day but came on day 2 in the AM
Overall 10 out of 10 but maybe change info to 48 hr delivery rather than next day 👌🏻👍🏻
10. Februar 2026
Antwort von Voltage Models
Hi Chris,
Thank you for the honest and balanced review — we really appreciate it.
We’re pleased to hear your item arrived promptly and without any issues, even if it was day two rather than next day. That slight delay can sometimes happen depending on collection cut-off times or courier routing, but we completely understand your point about expectations. Clear delivery information is important, and your feedback is genuinely helpful.
Really glad overall you’d rate us 10 out of 10 — that means a lot 👌🏻👍🏻
Thanks again for your support, and we hope to help you again soon.
Kind regards,
The Team
Happy with my purchase
Had to call directly and the staff were polite and helpful. Gave good advice on how to care for purchase and happy to answer any questions.
My husband was thrilled with his new toy!
3. Februar 2026
Antwort von Voltage Models
Hi Kelly,
Thank you for your lovely review!
We’re really pleased to hear the team were polite and helpful, and that you received good advice on caring for your purchase. We’re always happy to answer questions and make sure everything’s clear.
Best of all, we’re delighted your husband was thrilled with his new toy — that’s what it’s all about!
We truly appreciate your support and hope to help you again in the future.
Kind regards,
The Team
First Class Model Store in my opinion I…
First Class Model Store in my opinion I am very happy with the service provided and above all the commitment to customer satisfaction provided with my recent purchase Thankyou To All At Voltage Models
9. Februar 2026
Antwort von Voltage Models
Hi Marie,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear you’re so happy with the service and our commitment to customer satisfaction — that’s exactly what we strive for with every purchase. Your kind words really mean a lot to the whole team.
Thank you again for your support, and we look forward to helping you in the future.
Kind regards,
The Voltage Models Team 🚗
Good description
Good description , great price & fast delivery. Very happy, highly recommend
8. Februar 2026
Antwort von Voltage Models
Hi Thomas,
Thank you for your great review!
We’re really pleased to hear you were happy with the description, pricing, and fast delivery. It’s great to know everything met your expectations.
We truly appreciate the recommendation and look forward to helping you again in the future.
Kind regards,
The Voltage Models Team 🚗
Antwort von Voltage Models
Hi Gareth,
Thank you for the great review!
We’re really pleased to hear you were happy with the service, and it’s fantastic to know you’ll be buying from us again — that means a lot.
We look forward to helping you with your next purchase 🙂
Kind regards,
The Team
Incredibly quick service
Incredibly quick service. Great products and fantastic customer service.
7. Februar 2026
Antwort von Voltage Models
Hi Lindsey,
Thank you for the fantastic review!
We’re delighted to hear you were happy with the quick service, the products, and the customer support. That’s exactly what we aim to deliver every time.
We truly appreciate your support and hope to see you again soon.
Kind regards,
The Team
Antwort von Voltage Models
Hi Heather,
Thank you for your lovely review!
We’re really pleased to hear the ordering process was easy, delivery was quick, and everything arrived well packaged. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to help you again soon.
Kind regards,
The Team
Entered the competition on Sat 7th Feb…
Entered the competition on Sat 7th Feb but my Axial Capra 18 was too big for the gates so my son and myself brought an Axial SCX 24 each to compete in the competition. Very impressed with the scale course and the organisers !!
7. Februar 2026
Antwort von Voltage Models
Hi Keith,
Thank you for the great feedback!
It was fantastic to see you and your son at the competition — and fair play for diving in and picking up the Axial SCX24s so you could both compete! The Capra 18 is an awesome rig, but yes… those gates can be tight!
We’re really pleased you were impressed with the scale course and the organisation. We put a lot of effort into making the events enjoyable and welcoming, so it’s great to hear that came across.
Hope to see you both at the next one!
Kind regards,
The Voltage Models Team 🚗
Dispatch the order same day
Dispatch the order same day, cannot fault their service, prompt respond with questions I have.
30. Jänner 2026
Antwort von Voltage Models
Hi Mark,
Thank you for the great review!
We’re really pleased to hear your order was dispatched the same day and that you found our responses prompt and helpful. That’s exactly the level of service we aim to provide.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The Team
Antwort von Voltage Models
Hi Simon,
Thank you for your review!
We’re really pleased to hear everything arrived quickly and was exactly as described. We truly appreciate the recommendation.
Hope to help you again soon!
Kind regards,
The Team
Antwort von Voltage Models
Hi Stephen,
Thank you for your review!
We’re really pleased to hear you’re happy with your purchase — that’s exactly what we like to hear.
We appreciate your support and hope to see you again soon.
Kind regards,
The Team
Good stuff
Shopped online. Good value and fast service, along with good communication. My only disappointment was the lack of a promised free gift after subscribing to their YouTube channel.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Voltage Models
Hi Richard,
Thank you for your review and for sharing your feedback.
We’re glad to hear you were happy with the value, speed of service, and communication. We’re very sorry that the promised free gift for subscribing to our YouTube channel didn’t arrive — that shouldn’t have happened. Please contact us directly, and we’ll make sure this is sorted for you.
We really appreciate your support and hope to get everything resolved quickly.
Kind regards,
Voltage Models
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