Airtransat Bewertungen 

Waiting for boarding at london Gatwick on 24th dec 23 ,
Delayed, wished i could have checked the flight history before i booked , shows delayed every day
I would not recommend any one to fly with them
Certainly i am not

Even though on Dec 16 my daughter Larissa LI is unfortunately admitted to the Intensive Care Unit of Croydon University Hospital in London (UK) for a life-saving surgery, hence cannot possibly take the flight she booked in Nov from London to Toronto on Dec 24 (KQRZOZ); and even though I emailed a letter from the Hospital to Air Transat (AT) Customer Contact Center (1-877-TRANSAT) showing her current condition, AT management has firmly refused to make a refund, nor offer to make a time extension on this ticket, citing that my daughter is required to apply for the refund herself, or authorize a power of attorney to represent her.
This ridiculously unreasonable attitude of AT management and company culture has shocked me. I wonder what value does AT holds in serving the public, is profit-making the only goal that an airline should hold?
Felix LI (father of the passenger)

I have give air Transat 2 stars.
One for getting us there safely
One for bringing us back safely

The rest of the deal was really so so.
We bought the eco ticket then spent 158£ each for the added option plus. It’s the first and last time that will happen.
Most of the benefits were not real benefits at all. Of course we did not know that. Better just to pay the separate extortionate price for luggage and seating together , the rest of it you can just deal with. The priority checkin and boarding was wast of money , the onboard snack is minimal and once only. The alcohol was given to everyone so I don’tjnow y it’s included in the options. You can takee your own earphone warm cost or blanket. Can’t think of any other benefit listed.
Flight out was ok and pretty comfortable and speedy. Flight back was not good. Very uncomfortable whole trip , food rationed with a slice of cake and coffee for breakfast. Wow!
I tried to contact the company on my return for details on the option but I could not get thorough. Tried on chat but they just pasted the link despite me saying the text was not clear what was included
For air Transact booking VF0H5S

Left us humping heavy bags with nowhere to sit when they could have checked us in. We were club class and staff were completely unhelpful. Never again

Very pleased with the my direct flight from Glasgow to Toronto in November 2023. I had to make a round trip at very short notice and I found Air Transat…although the online reviews were a bit “scary”. The online booking went smoothly and the mid-week, outward and return flights left on time and arrived on time. Good work guys. The check in teams at Glasgow and Toronto were friendly and helpful. The flight crew were friendly and efficient… probably helped by the fact that the flights were around half full. My checked baggage was retrieved quite quickly on both occasions. The seating and catering was reasonable for economy class and in my experience better than expected from many of the harsh reviews. Perhaps I had beginners luck! I will be using them again. Keep up the good work.

I arrived yesterday Sunday November 12 , 2023 with Air Transat from Toronto to London Gatwick. I was supposed to pay CA$55 for my checked in suitcase according to Air Transat policy but I was charged instead and without any justification CA$90. I had to go to a check in staff because the system denied me any electronic access !! The cabin service was bad and we were served a meal which I thought it was a pet food .. it was tasteless and really bad and it caused me stomach troubles till the moment of writing this review. I was surprised that they were selling a blanket and ear phones set for CA$20. Thank God the cabin temperature was tolerable and there was no need for a blanket. With the seat being uncomfortable and no pillow was provided, it became compulsory for most of the passengers to stay sleepless. The only good thing in that flight was the smooth landing at Gatwick Airport when aircraft touched down. I don’t think I will ever use Air Transat unless I don’t have any other option.

We booked a flight with Air transat, flying from Vancouver to Manchester (UK) via Toronto. 1st flight was with Porter airlines , I wasn't made aware that another airline was involved until I had paid full money, also was then advised that I was unable to checkin online or choose my own seats.
Arrived in Vancouver from Victoria, went to check in and was promptly told we owed $258 and couldn't check in until it was paid. THIS WAS UNTRUE.
Invoice was paid in full at time of booking 3 months earlier. I stated that we owed nothing check in agent said I had been given a refund but that I now had to pay it back - RUBBISH.
The check in agent asked me to contact Air Transat myself to sort it out, I said No, she then got her colleagues phone gave it to me and said find the number and call them if you don't you cannot board this flight. I said you find the number and I will speak to them, this she did, I eventually spoke to a rather rude man at AIR TRANSAT who said I had to forward my confirmation email to them and he would try to help me ,this I did, he told me he received it and he hung up on me. I was furious, the check agent had left and her colleague was checking other people in i had to interrupt her and explain, she then called their own customer helpline. This all took 1 hour, she explained that AIR TRANSAT does not pass on the money you pay them for the partner airline flight until you check in. APPALLING. The porter staff said this happens all the time ... we did then get checked in, we had already had 1 flight and had the prospect 2 more flights a total of 10 hours flying NOT what we wanted. We have had no apology from AIR TRANSAT. The flight left alot to be desired, lack of toilets on the smaller airbus on a flight longer than 6 hours - bad. Airline staff abit rude and abrupt. Choice of movies and food has not changed or been updated in over 18 months. Temperature in cabin too hot and leg room poor unless you are in row 16. We will be flying to Canada again as we have very close family there but it will not be with them , please be aware, of this stupid system they have.

Wished that I had read reviews before travelling with this outdated airline ! From waiting to board the plane I could hear people complaining about the awful flight they had before this one . Stepping onto the aircraft I knew it was going to be bad ,having a 8 hour flight ahead of us to find out there was no entertainment on board my heart just dropped and a few heated words followed! Our flight was delayed for over 3 hours on the tarmac ,due in this time we was only offered some disgusting granola bar water was not offered! When the flight did take off crew came around selling food and drink unbelievable! Seats very uncomfortable and the attitude of some crew wasn’t good even the captain’s communication with passengers lacked big time . The food given on board is just disgusting and not sure if my dog would eat it to be honest. First and last time will travel with this airline. This company in my opinion should not be offering long haul flights !

Despite booking a flight that was schedule to be operated by Air Transat, they changed it to a flight with SkyTrax or someone like that.
No screens. WIFI entertainment system clunky. No USB charging points.
On the way back from Toronto, our overnight flight had seats that did not recline - at all!
So you need to decide, do you want to have any chance of sleep, or just lose the day when you arrive by sleeping all day.

The online portal is useless! Check in process is terrible. Phone support is non-existant. Utter garbage, save yourself the stress and frustration and book with another airline.

Already the second time that we’ve booked a flight to Canada and after payment we didn’t receive a confirmation from Air Transat.
Chatting with the flight company’s employers, they couldn’t find the booking. They sent us back to our bank. Our bank sent us back to Air Transat and told us we might have to wait for over 14 days to get a refund? I mean, say WHAT? Now we are not able to rebook, cause the money is gone. This is not how you treat your customers. The money was suppose te be back in 72 hrs. But I am wondering if it’s ever going te be refunded. A very upset customer.

Worst experience and worst flight ever

I booked a flight in January 2023 for travelling from London Gatwick to Toronto on 24/07/2023 (Today) which was for three tickets, Economy which included 1 pc of hold luggage each for the sum of £1961.16

This was checked and confirmed on the receipt, the E-Ticket and Transat app before travelling.

When our party arrived at the Airport they were told that we had to pay for 1 item of hold luggage each or they could not fly as our tickets did not include luggage even though we had provided the booking, the E-Ticket and the app all showing that the luggage was included.

As this went on and the flight was getting close so had to pay the £65 per item (£195) so they could fly and sort it out later or would mess up the whole holiday.

Contacted Air Transat online and they tell us that we payed them for Budget Economy and not Economy even thought the booking receipt, eticket and app all say economy including 1 pc of hold luggage. Spoke to them on messenger and have been told to log a refund request but unlikely to look at it for a month.

On top of this no in flight entertainment, only vegetarian food, they were handing out headphones with nothing to plug them into as no screens etc, the party was moved during the flight due to broken seats, missed its take off window and arrived even later in Toronto.

Worst experience and worst flight ever.

and we still have to travel back!!!!

Check in staff we had was amazing. However boarding was a joke! Family with 3 kids, (we travel frequently with different airlines), arrived to gate to board. Horrible staff member. Picking on us as soon as we arrived. Initially asked each family member (including kids) to hold their own ticket, which I think is absolutely ridiculous! Who would trust a 5 year old with boarding pass and passport! Anyways we didn't say anything lined up again, everyone holding their own ticket. She looked at our pushchair refused to let us take it on the flight, it was our only cabin luggage and we also received a cabin luggage ticket for it same ticket as my baby bag. Immediately said no. I had also called airline before flight and checked online policy to make sure I could take my pushchair on the flight. Husband asked whether she wanted to check it on the dimension thing as it would fit. She just kept saying no no no. Husband took pushchair put it on the dimension guide. She still point blank refused to let us take it in even though other staff members were telling her it was fine. Then finally agreed, I lined up again at this point husband was holding my infant baby and I was holding the infants boarding pass and she had a go at me because I was holding the baby's boarding pass and not my husband. Never had anyone talk to me like that in my life. So rude! Unnecessary.

Booked a flight to Toronto from Gatwick and now stuck in limbo trying to register and prepay for golf clubs which you cannot do online at time of booking. Just spent 45 mins on hold for an agent and for the online chat at the same time with no response.
Why is it not possible to do the same as with every other airline and add club clubs at time of booking 😡😡😡

This is a review for the customer service using the Northern Ireland branch number. I booked the most bargain bucket eco-budget ticket and then realised I made a mistake on my booking - worth over 1000 USD. Even though they had no obligation to refund me as cancellation wasn't allowed, they did as I was within the 24 hour grace period. I'm getting every penny back. Took some time because they had to get approval from the accounts side, etc, but just showed how much they go above and beyond. I usually have zero expectations about airline customer service but Air Transat and Sahara the agent - thank you!! You guys rock! (And of course I'll rebook the right ticket with Air Transat, you now have my loyalty :)

Air Transat in Paris sucks they have no customer services skills their system does not work properly and the attendants treat you like you are working for them. Do not fly with them to Europe. The service in US is much better never buying another flight with them though. And if you want a have a pleasant experience don't fly with them either.

Went to make a booking and had to call as website not working. Got through quickly and had a customer service agent named Priya who was very helpful. We stopped the booking at the last minute as I read the reviews here and panicked! At that moment my phone died so I had to call again, this time getting an agent named Nephty who was equally helpful.To be honest, although we are not flying with them, customer service was excellent, they were helpful, supportive, Priya took the time to call me back when my phone died to assure me the booking had not gone through. Thank you to both women for their help and patience.

We arrived early with our mobile check in, we still had to check in and recieved ANOTHER boarding pass, they charged us for check in luggage ( normal ) but could not provide us with proof of purchase in the form of a receipt, the front desk agent simply said, sorry that is impossible we do not offer that. Very unfriendly staff and un organized check in process. Take delta instead to avoid the hassle

Chances are, if you are reading this, you are already probably a victim of the dire customer service and its's too late to say AVOID AT ALL COSTS. Worst experience ever. Due to unforeseen reasons, I needed to cancel my flight (which I did two months before the actual flights). Tried to cancel them through the website but kept getting an error and directing me to contact their Customer Service telephone line. It took me TWO AND HALF HOURS to get the tickets cancelled. The advisor kept putting me on hold for 30-40 minutes at a time. Then when they do confirm they've cancelled the tickets, you only get a confirmation email of the fees they are charging you - no confirmation or invoice of the actual refund, or when it will be refunded. Everything is just verbal. No faith in the refunding actually being issued back to my credit card in the 5-10 working days they say.

If it was possible to give this company zero stars i would. Their customer service is non existent. The ability to contact them via normal means impossible

My baggage was lost at the end of July 22 and to date no response to this.

They hided behind automated systems, automated email responses, customer contact number not answered.