Airtransat Bewertungen 

Had a trip to Vancouver booked in September, just been informed that it is now cancelled, however I noticed that flights to Toronto were resuming July 23rd.. so why not Vancouver?? Been on hold to their customer service team for 2 hours 32 mins and not spoke to a single person yet. Trying to enquire if I can swap my destination from Vancouver to Toronto! As like many other reviewers they dont issue refunds

If I could give them 0 stars I would. Booked a flight 2 days ago, and just yesterday afternoon they decide to cancel flights because of Covid 19 but are denying me my legal rights for a refund and instead want to issue me a voucher. No need, as I will not be using your services again after this. I want my money back.

Why allow people to book flights when you are going to shut down and cancel services? Scammers if you ask me. For your mental health and pocket, save your money and purchase tickets with another airline.

It looks like this company is a big scammer. I booked a flight last night with 2 checked in luggage for July 1st flight. Today, "Bommm" they canceled flight till next July 23.... now they are refusing to pay my money back. They said they will issue a credit voucher towards next flight (Usable only within next 24 months). If they knew that they have no planning to start service till next 23rd then why they are accepting bookings till last moment, don't they know tomorrow morning they have to cancel flights? They canceled the flight, not passengers and don't give stupid pandemic reason because other airlines are still operational within those dates , may be it's your management problem so please, don't say that because of COVID 19 you are cancelling these flights . Also, their customer service agent's attitude stinks.

Airtranst- I don't want to travel with you again, need my money back or provide me another airlines's ticket

People already suffered a lot during this pandemic so my humble request to Canadian government please, intervene, take some serious action and ban this kind of scammers.

ABSOLUTELY UNACCEPTABLE!!! They were letting people book flights for July 3rd yesterday and this morning they made an announcement saying that all flights are cancelled till July 23rd. Then WHY DID THEY LET PEOPLE book flights??????? Didn't they know last night that they're going to cancel all flights till July 23rd?? I booked my flight 3 days ago, got the confirmation and everything, went online to check baggage allowance yesterday and guess what?? My flight was still there!!! This morning, I had the tv on and I heard on the news something about Air Transat.. I thought to myself, you have to be kidding now, that's impossible!!! Well, it was not. I was on hold for 3 WHOLE HOURS and then they told me that I can either book a flight ONE MONTH after my initial booking or have a credit amount for a flight for the next 2 years. Well, I won't be travelling for the next 2 years, and I cannot travel one month after my initial booking. So what's your response Air Transat?????????? You're a joke!!!!!!! GIVE US OUR MONEY BACK!!!!!!1

I had my flights cancelled because of the pandemic and Air Transat are refusing to refund my money. I don't want vouchers as I won't be flying again due to loss of earnings. Do the right thing and refund your customers. You are a disgusting company, stealing from people who are entitled to their money back.

Customer service stinks. Illegally not refunding my money. Didn't cancel flights from the app so got handy reminder about a trip I couldn't go on.
Breaking EU and Canadian laws.
Offered a voucher then put the flight costs up.

Shocking service and shocking treatment of their customers.
Cancelled my flight and refusing to refund my money.
Do not use Air Transat

Refused to give me a refund after they cancelled my flight. They sent me a voucher instead despite telling them I have no interest in travelling with them after their cancellation. Moreover, they changed their own terms and conditions.

DONT WASTE YOUR MONEY AND TIME WITH AIRTRANSHIT,YOUR NOT APPRECIATED BY THIS AIRLINE,THEY ONLY BOTHER ABOUT TAKING MONEY THEN YOU'LL RECEIVE SHOCKING SERVICE AND AT ANY TIME THEY SEEM TO THINK THE CAN CHANGE THERE TERMS AND CONDITIONS.#FCKAIRTRANSAT

Air transat are flat out refusing to answer phone calls or emails during covid making it impossible to discuss anything with them. Multiple emails left unanswered and phones just ring out.

I would NOT recommend using Air Transat as they have ZERO respect for their customers. Air Transat operate out of the UK under EU Regulations EC 261/2004 and C(2020)1830 (Covid update). These rules state:
3.2. Right to reimbursement or re-routing:
In the case of a flight cancellation by the airlines (no matter what the cause is), Article 5 obliges the operating air carrier to offer the passengers the choice among:
a) reimbursement (refund);
b) re-routing at the earliest opportunity, or
c) re-routing at a later date at the passenger's convenience.

Air Transat are NOT offering refunds. They have my money for flights that were cancelled. I DO NOT want vouchers, I WANT A REFUND from Air Transat.

I was booked to fly to Toronto for a family celebration unfortunately due to pandemic it was cancelled. I am extremely angry that huge company will only offer a credit note, I will be fighting this and seeking legal advice. I will not ever be travelling to canada again as this was going to be a once off trip as my family have returned to stay in the uk. Airtransit should be forced to give full refund, I will be leaving negative reviews on all sites of Airtransit and encouraging others to do the same, people have lost their jobs so full refund would be helping people through the pandemic. The company should be ashamed of the way they have treated their customers, I will never use this company again.

Air Transat is breaking consumer protection law and breaking their own terms and conditions by refusing refunds to people who are legally entitled to them. While other organisations and individuals try to help people during this Pandemic, companies such as Air Transat line the pockets of their rich board members. All at the expense of people who are hurting right now. To make it worse the government seems to back them. I for one am sick of big companies breaking the law and not being held accountable. In the UK, banks were bailed out with taxpayer money only for their executives to still receive huge paychecks, while everyone else struggled through a recession. I am sure the same will happen here and these airlines will also receive government subsidies to "survive". When will we wake up to this nonsense. The corruption in this world is sickening, Canadian Airlines stealing people's money while breaking consumer protection law is just another example of it. If we want companies to change lets all stop using the companies that employ executives with no morals. Boycott Air Tansat and let another company with better customer service and better morals take that section of the market, we will all be better off for it!

I am senior , 4 hours on the phone!! waiting, waiting, waiting but, no one answer the phone. Just wanted to talk to some one from Airtransat to see why I do not see a refund or credit in my account after cancellation my flight online as they ask us to do by their email two weeks ago because what is happening with corona .No one answer the phone, all I hear is the noisy music on the phone!!. I got fed up and hung up the phone. Their customer service is horrible. I do not care if they are very busy . 4 Hours waiting !!! and no one answer the phone!!

Booked a package with Air Transat but now they only want to give a credit. At the time some people are losing jobs. This is not our fault we need to cancel. PLEASE REFUND OUR MONEY!

So I bought a ticket 11 days ago and today I find out the fare dropped by $350 total (pretty significant!) and AirTransat was not able to reimburse me the difference, offer any perks (like a freaking $25 gourmet meal) or offer even a promo code for next time I book with them, so basically I lose out on the $350 difference just because “fares change” and they cannot do this for every customer (or, you know, you could if the customer calls and asks for something from the customer service). By the way, my ticket was for the “club class” so it’s not like I paid for basic economy, and I always fly club with them so you’d think they’d do something- even if it was just a little extra something (I would’ve taken a $25 off coupon for a future flight for all I care) just something, any little thing, to say they appreciate me as a return customer, and that they’re sorry the price changed so dramatically in less than 2 weeks. Well I know that booking apps like Expedia have a price guarantee, so I won’t be booking through their app anymore. I might not even book through the airline anymore because I don’t feel appreciated as a customer.

Flew from London to Toronto return with 2 kids. Have to say, the experience was very pleasant. We opted for Option Plus which is highly recommended, especially when travelling with children. This allows seat selection, priority boarding and snacks aboard the plane.
Kids Club is also a fantastic addition for children under 12.

They con you about Club Class. I paid for Club Class because it promised a quiet space on board the plane. They must have used their oldest plane for the trip. I was seated at the very front, staring at a wall, no entertainment screens, no partition, and told to use own tablet/phone for films. Stewardess grabbed my handbag and placed it in the overhead bin. Weird passenger came on and sat with her legs raised on the wall, listening to music and sleeping, thus making it impossible for me to get out of my seat. Plane took off and reached cruising height and then we had this endless line of people wanting to use the toilet, which was also used by the pilots. Surely not ideal if a pilot needs a comfort break and has to contend with a long queue. Customer service is terrible. I lodged a complaint in November 2019 and they still have not answered me. I won't fly with them again. They treat people like cattle.

Flew Air Transat in January . On the return flight home from Punta Cana my wife’s walker was miss placed and it wasn’t with the rest of our luggage. Didn’t have time to look for it because we had to catch the Niagara Airbus. After getting home , the next day my wife called Pearson and didn’t get much help. The next day someone from Air Transat called me and asked me some questions then told me they would have it brought to me. They delivered it right to my door .Now that is customer service

Booked online - Club Class summer flights to Europe and later needed to cancel due to health reasons. Cancelled online. Knew there would be a penalty but had no clue Transat wouldn’t give remaining funds back unless I called customer service. Isn’t App & online website meant to avoid having to call them? Shouldn’t website or confirmation email of cancellation indicate you must call? Please fix your website.