Fatma is very helpful, organised, and easy to communicate with. She explains ALTO clearly and talks me through each process step by step, ensuring all my queries are answered. I always leave our meeti... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ema has been a great help throughout her time looking after us here at Foxhall Estate Agents at Ipswich. Always been available, always cheerful and friendly and, most importantly, able to help with ou... Mehr ansehen
Ema Wheeler has been absolutely brilliant. She is extremely responsive, knowledgeable, and always willing to go the extra mile to provide support whenever we need it. The level of service and guidan... Mehr ansehen
Ema was incredibly thorough and made me feel very supported throughout. She was lovely to speak to, kind, patient and incredibly helpful. She took the time to explain everything clearly and made the w... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Alto is the UK’s number one estate and lettings agency CRM, and the last CRM you’ll ever need. As an AI-native platform, Alto helps agents run every part of their business in one place, from sales and lettings to property management and client accounting. Trusted by thousands of agencies across the UK, Alto is built to save time, simplify compliance, and scale as your business grows. Learn more at www.altosoftware.co.uk
Kontaktinformationen
Vereinigtes Königreich
- www.altosoftware.co.uk
4,5
Hervorragend
200 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 42 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good at responding
Great communication and quick response to help resolve any issues that occur. Being flexible for client follow-ups/reviews
23. April 2025
Bewertung ohne vorherige Einladung
Superb Hands On Key Account Manager
Amy Hammond is our Key Account Manager, she is always on hand, is pro-active, approachable, personable and a real pleasure to deal with. Clearly extremely experienced and knowledgeable with a 'Can-do' attitude who is always on hand to help. Another great thing is that Amy makes herself available when needed. Amy has been instrumental in helping us improve our business by liaising with other departments to help us utilise Alto better and more efficiently.
23. April 2025
Bewertung ohne vorherige Einladung
information provided
I asked about additional information being added onto my Alto to do with compliance and Ben Mcleod provided the information so we were able to implement this.
23. April 2025
Bewertung ohne vorherige Einladung
Avoid
poor quality reporting function, out of date and clunky operating. Very expensive, and a nightmare to communicate with. There are much better options which are much cheaper. Hugely disappointing
11. April 2025
Bewertung ohne vorherige Einladung
The team at Alto are always quick to…
The team at Alto are always quick to respond whenever we need help or support.
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Altosoftware
Hi, Jasmin! Thank you so much for your review. So happy that the team helps you with your day-to-day in Alto. We'll make sure to share this internally and recognise their efforts :-)!
Datafeeds are always set up in a timely…
Datafeeds are always set up in a timely manner and great communication.
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Altosoftware
Hey, Caroline! Thank you so much for sharing your feedback. It really goes a long way in recognising the team's efforts. Thanks again, and reach out anytime you need anything.
very poor service
very poor service, impossible to deal with. very unhelpful
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Altosoftware
Hi, Mr Meier. We're very sorry to hear about this. But, we would love to make things right. It's extremely important to us that you receive the service you expect and not have to deal with difficult steps to achieve this.
We will escalate this ourselves, but, please, reach out to the team at: portalfeeds@altosoftware.co.uk, so we can action this further.
Thank you again for your input.
STAY AWAY!
STAY AWAY!
similar experience to most recent review.
The demo was good. The actual product was terrible
Raised prices months into a 2 year contract after the salesmen states that it is a fixed cost for the contract period. absolute shambolic company with no customer service.
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Altosoftware
Hi, Ken. Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating this must have been. Our goal is to provide both a great product and transparent service, so we take concerns like these seriously.
We will investigate this further, in the hope that we can review your contract details and discuss any potential solutions.
Thank you again for your input. Please, reach out to the team at: portalfeeds@altosoftware.co.uk, so we can action this.
The reviews do not do it justice for how bad this company is. AWFUL! AVOID!
So like someone else mentioned on here, the demo is brilliant. It does everything you want, so quick and very simple to use (apparently). After discussing with the "salesman" we agreed on a reasonable price but I asked if that would be fixed for two years as we do not want an increase on our agreement. We were advised it would remain the same. The contract started in July 2024, to be honest, we haven't used it that much as we are a new business, but the system is anything but easy. I have to go to multiple places to get something done. This is why they no doubt cross-sell the training to make more money out of their clients. That's not the issue, the issue is an increase in the system which increased our prices even though we were advised this would not happen. I asked for the contract to be cancelled due to breaking terms, I then had to follow up on 4 seperate occasions, even when I asked for a complaint to be raised. Since then someone has finally come back to me but we have not got anywhere. DO NOT USE THIS SYSTEM. Plenty of other good CRM's that do the same, simple design, and saves you time. Extremely dissapointed.
30. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Altosoftware
Hi, Scott.
Thank you for taking the time to share your experience. We're truly sorry to hear that Alto hasn't met expectations.
We strive to provide clear pricing and a seamless user experience, so we take your concerns seriously. We will be investigating this further to understand what happened and address it properly.
In terms of usability, we recognise that every business has unique needs. Our CRM offers more than others on the market, but it's vital that you are getting the most out of it. So, it's important that we attempt to resolve this, too.
We understand you've already been in contact with our team, but I'd love to personally ensure you this is being escalated and we'll reach out again soon to discuss next steps on finding the best solution - please, reach out to portalfeeds@altosoftware.co.uk.
Your feedback helps us improve, so thank you again for taking the time to share.
WARNING Estate & Letting Agents AVOID…
WARNING Estate & Letting Agents AVOID Alto software extremely poor service in fact that is incorrect
NON EXISTENT CUSTOMER SERVICE.
8. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Altosoftware
Hi, Adam.
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent customer support is a priority for us, and it’s disappointing to hear that we haven’t met your expectations.
We’d like to understand more about the challenges you’ve faced so we can work towards a resolution. Please reach back out to the team with your details, and we’ll do our best to assist you as soon as possible.
Your feedback is valuable, and we’re committed to improving our service. Please reach out to portalfeeds@altosoftware.co.uk so we can help further.
No support
The set up experience was fantastic. Really lovely lady. However that's where it ends. You have to have training to use their site, everything is available on videos etc which is good for a busy Company Director, but they still want you to have training. Which let's face it means it goes in one ear and out the other.
Then if you have a technical query, no one and I mean no one gets back to you. You call multiple times, technical is not available. They say someone will call you back. To this day I've never had a single person call me back.
I guess the reason why they insist on training is after that training. You're on your own.
6. Februar 2021
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
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