Arriva Bus (UK) Bewertungen 

My son’s first time catching the bus for his first day at college, it arrived 15 minutes late! Also had to wait en route for driver swap, unbelievable! Terrible first impressions.

Late or don't turn up at all, no explanation, nothing and I pay for this monthly. I wish there was a choice to pay late or skip one payment when I feel like it.

This evening my 16-year-old brother travelled from Newcastle towards Cramlington and asked, politely, for a student discount. The driver was rude and dismissive "so what discount?" and refused him. Then he applied a discount for the white passenger before him and the white passenger after him. Same discount, same request, same queue. The only one turned away was my brother, who is Indian.

If he wasn't eligible, fine. But that's not what happened. Others got it, he didn't. So I'll ask Arriva directly, what was different about him, if not his eligibility? Because from where we're standing, the only difference was the colour of his skin, and I want an answer to that.

He's a shy teenager. He didn't argue, didn't record it, just accepted it and went quiet about it until I asked. That's exactly why I'm not staying quiet. A kid should not be singled out and humiliated for asking a fair question and Arriva needs to look hard at this driver's conduct and how passengers are treated regardless of race.

Some drivers are very rude and don't accept stagecoach driver passes even though they're supposed to, 1 driver double checked with the manager and the manager apparently said they don't even though I've already spoken to their head office in Luton who confirmed they do as we have an agreement to accept theirs. The manager and drivers at Luton clearly need to be told this information as it would save a lot of hassle. Regardless from now on I'm rejecting every arriva pass wether it be driver or family pass and see how they like it especially when some of their family members rely on stagecoach services to get to work.

I am a healthcare worker at a hospital. I rely on arriva buses as part of my commute.
Often the bus home has not shown up and I have been stranded for an additional hour at the end of my shift, while hoping that the final, follow-up bus doesn't also go missing. The drivers have told me that sometimes they just take a short cut to their endpoint, deciding to skip all the little stops, so that they might have a smoother drive and get paid to do nothing. I have complained about this to arriva and for a while things did Improve. But now it's gotten worse again and the drivers just laugh at me as if it's a massive joke that some guy wants to get a bus to and from work, and expects that bus to actually show up.
Recently the bus to work has been showing similar unreliability. It just doesn't arrive, leaving myself and other healthcare workers stranded at the bus station.
I'm sure it doesn't need pointing out that hindering healthcare workers commute to work will impact the staffing levels of hospitals and can lead to accidents. It's actually very dangerous. I should also point out that more vulnerable members of the public are having to wait an extra hour for buses if one bus driver just doesn't want to do their job. We've had a heat wave recently and that means an additional hour stood around in the heat. I can manage it. Other vulnerable members of society cannot.

No bus turn up

Always the number 7 bus , it refuses to come to torside bus stop and goes round the round about and misses pennymoore road !! 55 minutes waiting at 4.45pm on a Monday!! Sick to death of useless drivers

THIS BUS COMPANY ISCTHE WORST IN THE WHOLE ENTIRE UNITED KINGDOM. ALWAYS LATE AND UNABLE TO RESPECT THEIR OWN TIMING. JUST. BOOK.AN.UBER!!!!!!

Thanks to one of your drivers (Gavin )on the number 9 bus in southend.i was reunited with my phone .he went out of his way by giving us a time to meet him to pick up the phone .this was so helpful and more than you expect.

Never known a company to be so utterly worthless half their buses are a no show and the other half are late it's a piss take.
Waiting for the 48 for it to be a 46x that arrives instead and doesn't switch. Despite the 48 supposed to arrive first. Piss take. Horrible company, that's ran by morons

Was on the x76 to darlington from barnard castle at 11 32 and he was making for not having any pound coins and got mad at me when i didn't pick up up my 9 pound coins quickly and when he was pulling out he nearly hit another car

Rude for me not holding my card fro 10 second

They were just utterly rude and grabbed my card

Worst bus service in the world and they need shutting down, absolute garbage.
I live in Darlington and buses used to be every ten minutes and now it’s every thirty minutes,

W7 BUS
did'nt know the bus stop is closed when i normally get off near tesco in crouch end area.

quickly asked to kindly open the door i pressed the bell but she dident and got annoyed when i asked her eventually let me out the front.
i didnet know the bus stop was closed 2 theres no need to be rude when i asked and dident open the back door
female bus driver-w7

Driver ignor me. He just drives. I m going late my work. I wait couple minutes and I did two times waves he ignored and go. Just passing me 2.01 pm. This is not acceptable. Location Smithdown road and magdala road. Stop 41081b.bus was empty.

They have completely changed bus routes so I can no longer get on at my original, reliable stop. I've missed two important appointments and 3 busses have just drove past me not even acknowledging me. I have been sat at the bus stop for almost 2 hours now. This is absolutely ridiculous.

I’ve just dropped my elderly mum at Victoria coach station for the 757 at 12.54. I’ve got to say, the driver couldn’t have been more considerate of her needs and I wish I’d got his name. I feel better putting her on a coach where she is seen, than on a train where she has to fend for herself. Today’s driver left me feeling reassured. Thank you.

Absolute shocking Ware garage let's three cancelled 310 buses when I did get on one from Hoddesdon the bus was completely heavenly packed and it was only a single when I asked another driver he says these days you just take whatever bus available that is bad they're need to line up every single bus for the 310 to be double deckers and put the correct buses on the right bus route 251 & 66 should be single bus 331 being single and put the double deckers on the 310 where they're need them the most they should have turned one or two of them in Hoddesdon someone said old people would complain if they did that yeah regulating the service TFL do that all the time plus half of them don't even come up on the application because of the ticket machine are only 4G in some of the new buses have got technical glitches why did they're fix the glitches before sending the 2016 buses to other places makes no sense new we got buses that do not have the right information inside them who every is the manager for where garage and Harlow should be ashamed plus they need to refill the air conditioning inside all of the buses and get them working this is an absolute joke now you tell us there's a new technical issue with buses at ware garage yet again so why didn't you send 310 as far as Hoddesdon get people to use other local bus services to them from Hertford to help the service out if there was problems then things should have been fixed instead of making it worse

The drivers are fine,the buses too but a recent horrible innovation is the announcement EVERY time the stop button is pressed ( very loudly & so extremely annoying) of the instruction to " stay seated etc".I cannot see how the drivers can stand it & I travel by bus for work & most other things .I hear it stop after stop.It seems it is a legal thing to cover the backs of the company in case someone has a fall.It is TOO loud and if needed ought to be perhaps a reminder,played a few times during the journey.Whoever came up with it should be forced to hear it,hour after hour for an entire day.
It is not the same as the area announcements ,telling people what the next stop is which I recognise as very useful to travellers of all sorts.

It happened for me today at the 96 that goes to bluewater. I get on the bus @6.22 am from Welling high street and reach about 7.15 @Darent valley hospital. I’m now late for my work resulting in my pays. This is always like this. I have to get by 6 am which will take around 45 minutes to reach the mentioned hospital. Waste of time and money. Please if you can arrange these things help the public.