Asics Bewertungen 

Ordered as they said they were in stock. No delivery so chased for an update, delayed and delayed again with no notification from Asics having sent 3 messages via their website contact us form. Have requested a refund and now its been over 2 weeks and still nothing from Asics. My just do a chargeback with my bank as this is just the worst customer service received. Unreal

Placed an order on the 5th Jan. Initially estimated to ship on the 7th Jan. Then on the 9th Jan. And then a few days later pushed even further back to the 3rd February. No emails, no explanation or justification. No replies from customer service. The order type has now magically changed to a ‘pre-order’ which is a lie.

I’ve selected the cancel order option on the website but got a notification saying this might take a while to confirm the cancellation.

The worst online shopping experience I’ve ever had. Never buying from ASICS again.

Awful customer service paid for next day and comes 6 days later! Email them and no reply’s! Avoid!

Now to return they state 15 days to receive the parcel

Hi there, been buying asics for the last 20 years. In the past l have always happy with the quality and comfort that Asics provided. Late last year l bought two pairs. Within 2 months they were ripping from the sides and the top. I am 52 years of age and am not as active as when l was 25. There is no excuse for these runners to rip.The only exercise l do now days is walking. Here in Australia we pay $249 dollars for the top of the line Asics. At that price you would expect them to last a for a few years just like they have in the past.I wish l took photo's so l could show you. Don't worry l actually made the mistake of buying two pairs, so when this pair starts doing the same thing l will write another review with photos. It might take a while as its summer here in Australia so l hardly wear them during the this season but it will be done. Please do not buy any Asics unless you have money to burn. I do not. One thing with runners across the board that l have noticed is when l went to high school runners had really thick grip now a days it like 2mm thick. This so you buy runners more often and waste your money instead of investing in other things. If you have Asics and the same happens to you please post a review with photos. Companies like this neeed to be boycotted. I am moving to another brand l will never buy Asics ever agin. I would give Asics a minus 20

I paid for next-day delivery to get the parcel in time as a birthday gift. What a MISTAKE! I should have read this page before placing my order.

The parcel has already been delayed for 2 days, and it could take another 3 working days (Allegedly).

Don't even bother emailing customer support/care; you will never get an answer. I phoned them and managed to talk to a customer rep, but honestly, there is so little they can do; they don't have information about what's going on. I was even told they have delivery problems because of the weather (The worst excuse ever). I'm still waiting for the parcel to arrive.

If you want to buy from them, DO NOT buy directly from their website (asics.com); it might be better to use one of their distributors.

Paid for next day delivery over a week ago (it was a birthday present, birthday has since been and gone), emails not being responded to. I got through to a call centre yesterday, they assured me the order was being shipped yesterday night. They blamed staff, the weather, and suppliers, so who knows what's actually wrong. My order status is still being 'processed', I don't think it's coming so I think I'm going to charge back my card via my bank as they're refusing to cancel my order until it arrives (but can't tell me when it will actually arrive). Looking at other reviews not sure it will arrive.

In short, do not buy, go and get a pair of Nikes.

Ordered 2nd Jan with a 1-3 day buisness delivery. 12th Jan get an email saying it has been cancelled due to no stock but on the website there are all sizes in stock? Absolutely rubbish, just go elsewhere

Avoid
Gave them a second chance but AGAIN they totally blew it , zero comm’s , shoes now a week late , phone line disabled , no reply to email and chat bots are waste of time as don’t answer question , for a well established brand with a good product it’s a real shame that no one can get a grip of the after sales care . Just hope they bother to read the reviews as the brand is certainly losing its core customer .

Wish I'd checked here first as others have said, no way of contacting they just say automatic reponse 1-3 working working but very busy and don't get any replies. Ordered a week ago on next day delivery, anyone get it quicker than a month? I don't want to try and cancel as it looks like most people have struggled with the refund

My biggest mistake was not checking Trustpilot before ordering my own fault, everything written already sums them up in my opinion. Decent product but buy from elsewhere

Ordered new shoes at list price. Promised next day delivery, still not dispatched. Staff on the live chat are incredibly rude and ignorant. Emails ignored. Phone line unavailable.
Asics - great product, shocking service. Suggest you buy elsewhere...

Terrible service, would not order anything from Asics.com if you paid me. Still waiting for an order they stated would take 2 days. 10 and waiting and they haven't even been sent yet. They will go straight back and i'll another brand

I placed an order on 4th Jan. It was supposed to be delivered within 3 working days. It’s now 10th Jan and I have not received my order or heard anything from Asics. They do not respond to emails and do not answer the phone. Atrocious customer service.

After ordering a present for my wife's birthday on 5th January and being advised delivery would take 2 days. Tonight (9th January) the order status states the items have not been dispatched.

Having spoilt the birthday surprise (as the goods cannot not reach us in time) Asics are not allowing the order to be cancelled and a refund issued.

The whole experience has been shocking and to add insult to misery I now have to accept the goods (too late) return them and apply for a refund.

Such a waste of time and effort. I now associate Asics with false promises and poor customer service and certainly a brand to avoid.

Ordered latest trainers in-store and had to pay up front via their QR App. Told trainers would be delivered to my home within 1-3 days. Four days later - trainers have still not arrived. Customer Service contact telephone number is “temporarily’ not working. No emails or clarity around what is the delay! Shocking service. I will never use again!!

AVOID BUYING VIA ASICS UK - SERVICE IS TERRIBLE - NO CONTACT - TOOK OVER A WEEK TO EVEN AKNOWLEDGE THE ORDER - BUY VIA A RETAILER IF YOU WANT ASICS AS THEY WILL BE FAR BETTER THAN GOING DIRECT.

Bought a pair of trainers 10 days before Christmas for my wife as a present, the website said they would be shipped well before then. Then this got pushed back to Dec 24th, now today almost 1 month on still nothing. Worst thing about this is I had no contact the whole time. I had to email them myself and was told it was a back order, but there was no mention of this when I placed the order, just not that I had to wait. The whole time I never felt like my order was a priority, there was no customer care at all. Would hate to think would their employee care is like if this is how they treat their customers. I have now cancelled the order and was refunded instantly which leads me to believe there was never any intention of them sending them to me. So they basically held my money to ransom for 1 month and gained any interest on it. Worst communication I have received from a shoe retailer. You would never get this with Hoka or Nike. I won't be buying anything from there again and I will advise everyone I know not to as well.

Had signed up to revive notifications when the shoe was released, as soon as it was released I had bought it within seconds. Had an email to say 2-3 business days, a week later they cancelled my order due to no stock. How is I had bought them within seconds of them being released. Disgusting.

Just purchased a pair of ASICS excite 9s and I can honestly say they are awful the worst shoe I've ever had I've had nothing but pain in both knees and thighs and that's on a soft deck treadmill they are either fake or the materials being used are cheap crap. You have lost my custom will never buy the ASICS brand again.

Just appalling customer service. Charged me twice for an order and were very abrupt in their response to me. Won’t be ordering again.