Asics Bewertungen 

Why the hell did I order from this cowboy outfit? Absolute joke of a company. Do not order from here. Can't speak with anyone, no response to my complaint. Giving it until Monday and I'm submitting a fraud claim with my bank

Ordered some expensive ladies Nimbus trainers at £180 via Asics Europe (my credit card stated the transaction was taken in Amsterdam) then I came here to read the reviews and my stomach dropped.

I thought I was going to be scammed.

I emailed the company after 3 days of placing my order but received no reply.
Asking for confirmation the order was on its way.

However the trainers arrived the next day so within 5 days of ordering in perfect condition.

Annoyingly the trainers were half a size too small so I had the dilemma do I risk a return and reorder a size bigger? They were so comfy like walking on soft cushions.

My second order arrived in 48 hours and I was able to track my order via Yodel app which I have now downloaded.

I was literally waiting at the door and so relieved as by now I had spent £360 trying to get the perfect trainers for my painful feet.

So I did return the smaller trainers via Yodel and I was able to track my return and I recieved the refund today 10 days later.

I'm so sorry for all the people who've not had a great experience with this company but my recent experience was absolutely fine.

The only gripe is the complete lack of customer service and communication via email.

Asics have sent my shoes to a yodel pick up point but didn't give me a barcode or code. Yodel shop won't let me collect without the barcode or code. Contacted yodel and they said they can't do anything you need to contact asics. Contacted asics "we've opened an investigation, we will inform you of updates" it's been 3 weeks and haven't heard a thing. Messaged them 5 separate time asking for any information and heard nothing. They're not willing to help me resolve the issue they caused. Now I'm almost certain they'll deny if my shoes are returned to them just to pocket some extra cash. That's if they're even returned as the shop they're at are also fun of nasty staff that won't help me at all. Worst experience I've ever had when ordering online. Oh and don't bother trying to call Asics as they're phone linenis having "technical issues". One big scam if you ask me.

bought a pair of shoes. opened the box and the shoes had marks under the soles indicating they had been already worn before I received them. I left a 1 star review on Asics website but conveniently their own paid employee (Asics call these people mediators) rejected my review because it did not meet Asics guidelines.

If only I read the reviews before placing two orders. Ordered GEL-NYC trainers on 5 February, the website said they were in stock online. Checked status a few days later and it said they were on back order. The same day my order was cancelled by them saying there was an issue with my credit card (not true). So, I ordered another pair of trainers in a different colour and paid for next day delivery. Called customer service again two days later for an update as they did not arrive and they could not given me a straight answer. No ideas what’s happening but money has been taken, including £7.95 for next day delivery which has not been fulfilled. I’ll give a couple days to see if they finally arrive then escalate this again. Absolutely shocking service! No communication, no explanation, but happy to take your money!

Asics your customer service is non existent. You cancelled my first order without any explanation. I placed a 2nd order and again you have not fulfilled my order. Customer service do not respond to order enquiries. Customers be careful placing any orders online as Asics prove time again to be unreliable with zero customer service.

On 1st October, I ordered some shorts online, using Apple Pay. I received a confirmation email, the money showed as pending in my bank account, but I received a delayed notification from Apple Pay stating it had declined. I gave it a few days, as the transaction was showing on my bank and I had received email confirmation that the transaction was successful.
I emailed Asics later in the week to check before ordering more shorts. No answer. Later that day, the pending transaction disappeared, the money was showing as being returned to my bank account and the shorts had not been shipped, so I ordered another pair since the money had been returned, so I assumed the order hadn’t gone through after all.
My second order was dispatched no problem. Yesterday, I received two emails containing invoices and stating my orders were out for delivery (two separate order numbers). A pair of shorts arrived yesterday, so I checked my money to find that 2 lots of £49 had been taken.
I emailed Asics again, explaining I’d ordered the second pair when the money for the first pair returned to my bank and they didn’t show as shipped all week. Again, no answer.
Today, a second pair of shorts have arrived!
I’ve gone onto the Asics site to arrange a return, which seemed easy enough, only to find you need a printer to be able to return them. I don’t have a printer, don’t know anybody who has one, nor do I wish to spend my time outside of work trying to hunt one down.
It is far easier for me to keep them and save any further dealings with this company and their appalling customer service.
Luckily, I am a runner so I will get the wear out of them but I shouldn’t have to think this way.
This company are very good at making it difficult for you to have your own hard earned money - avoid them. If you like their brand, order through a trusted supplier of their products as they are useless when ordering directly from them!
Two emails and a Facebook message later, I still don’t have a reply. Shocking.

Purchased shoes with express 1 to 2 day delivery. It took them 2 days to dispatch. Really poor.

Absolutely awful customer service. Ordered 31st Jan 25, still not here! Been told yesterday that yodel might pick it up yesterday, still nothing, not even shipped on the account. No help whatsoever when complained. You can never get out through to an agent, they say they will email but never do, they avoid you at all costs, so I suggest customers avoid them at all costs!

Appalling service. Paid for next day delivery thinking this would solve the issues with late shipping being referred to by others. It took lots of chasing and they arrived about 4 days late. My money for the next day delivery still hasn't been refunded (7 days later) despite emails requesting this 6 days ago.

Do not purchase directly from Asics UK. I ordered a pair of Novablast 5's and did not receive a confirmation email, despite payment being taken. I subsequently phoned Asics and they assured me my order had been received and would be dispatched shortly. However, 5 mins after this phone call, I then received an email informing me my order was cancelled. Customer experience is a joke from start to finish.

Don't believe the website, ordered a very expensive pair of shoes for my daughters birthday but after chasing the order they were delayed but the company will not inform you of any delays or stock shortage- you the customer are just left waiting.
Give at least 2 weeks for delivery

Bought several pairs of trainers however I feel they are misleading advertising as sizes do not meet the standard expectations of size.
Poor customer services and returns inconvenience for a fault in their merchandise they refuse to admit.
Not satisfactory or customer user friendly.
Will look elsewhere for the whole acceptable shopping experience instead of a fiasco.

I have been buying Asics GT 2000s for 20 years. The version 13 hurt my right foot. I emailed Asics and they said they can take a while to break in, despite me proving they were purchased over 3 months ago and I’ve done around 100km in them. I’ve never had an issue before. Their further advice is to take them to the retailer, yet they will say tell the manufacturer. Makes me sad

Similar to other reviews I have just read, I ordered a pair of runners on the 9th of January with estimated shipping at the time being 2-3 days… 19 days later I am still waiting on the order. I rang today (28th Jan) to try and cancel my order to which they told me I would have to wait until the shoes are shipped to receive my money back yet they still can’t tell me if or when the runners will be shipped - leaving me without my money and still no order. I thought asics were reliable. Will never order from them again.
EDIT - I was able to get my refund immediately when I cancelled my order online - just incase anyone else was told the same over the phone

Good trainers, but I've had two emails ignored. Customer service is poor. If you want ASICS, buy from one of the main sites. Sort it out ASICS if you want to become a main player in the UK.

If only I'd looked at these reviews before ordering from Asics. Same exact story with me. Ordered shoes for a birthday present - 10 days before said birthday. It is now 13 days later and they still haven't been dispatched. Customer services don't even provide a time-frame for getting back to you - the automated response just says 'get back to you when we can'! Never seen that before. The order has a note saying shipping delayed until 21/01. It's now 26/01 and they still haven't been shipped. No email to notify me of the delay or anything. They have my money and I have no goods in return. I thought ASICS was a good brand. Just as awful as the other reviews say. AVOID, AVOID, AVOID.

Same as everyone else. Ordered some shoes on Jan 4th that were supposed to be in stock. No communication since. Order cancelled.

Shoes great but customer service non existent.
Bought a couple of pairs of shoes recently on line which showed as being in stock - I was going away and needed them urgently.
Paid an additional £7.95 for next day delivery.
Took almost 2 weeks for the shoes to arrive so waste of money.
Tried contacting customers daily via their chat, website and email but never managed to speak to anyone during that whole time and never received any update or apology.
Very disappointing customer service.

They did ask me for feedback once the shoes were delivered and I left exactly the sane feedback as above as I thought it maybe useful and help them improve their customer support but was told they wouldn’t publishing - strange!!!!

Top quality product. Delayed in delivering them though.