Asics Bewertungen 

I can fully understand why Asics has such a poor Trustpilot rating. They are untrustworthy. I recently attended an event at a David Lloyd club where ASCIS was promoting tennis shoes. The representatives from ASICS said we would be sent an email with a discount code for future purchases. This has been more than a month ago. Why don't you equipt your staff with the right tools and not deceive people into attending an event well knowing there is no discount.

Ordered a pair of trainers online and as soon as they reached yodel I got a notification to say they were delayed. I called asics the next day and the lady told me that they would still be delivered on that day. They were never delivered and then when I called the next day another lady confirmed they were delayed and would open up an investigation. It has been well over a eee with no update and no sign of a refund. A 10% discount code was given to reorder the missing shoes however the shoe I ordered are more expensive! Will never buy from asics again.

Really really slow to dispatch - sad and pathetic. Delivery needs to be next day not a week later. Still hasn’t even been dispatched and ordered three days ago? Dark ages

Very disappointed with ASICS on this occasion.

I purchased a pair of ASICS running trainers in January 2026 and after less than 100km of running, holes developed in the toe area of the left shoe, with the same issue now appearing on the right shoe.

I’ve used ASICS for years and have never experienced this kind of premature failure before, especially with such limited mileage. These are marketed as running shoes, so I do not consider holes appearing within 6 months and under 100km to be acceptable durability for a premium product.

What has disappointed me most is the handling of the complaint. After initially visiting store staff who were unhelpful, ASICS customer service reviewed photos and concluded the damage was simply “normal wear and tear”. Their position is effectively that trainers failing this quickly is considered normal usage.

I also raised my rights under the Consumer Rights Act 2015, which states that faults appearing within the first 6 months are presumed to have been present at the time of sale unless the retailer can prove otherwise. This point was largely ignored, and instead of a replacement, I was offered a 20% discount code toward buying another pair.

As a long-standing ASICS customer, this has been extremely disappointing and not the level of customer care I expected from a premium sports brand.

Wish I had checked these reviews before ordering. I ordered 2 road compression sports bras in M from the website. One was cancelled as out of stock. Fair enough. They came up very small, so I ordered 2 in Large. Both were cancelled! Pretty odd by now so I tried to use their online chat but couldn't get past the bot, created a 'case' but no response. Tried their online form as I couldn't return the M item either but it wouldn't let me submit it even after numerous attempts. Today I tried the phone number. Instead of the polite customer service I routinely find elsewhere I get a man acting affronted as if I'm in the wrong (a simple cheerful sorry would have been fine) telling me to clear my cache of Asics cookies. After telling him this isn't normally necessary and that I do all my shopping online, I try once again to order these items in L. I clear the cache and sure enough they are still showing as available, so it wasn't a cache issue. I order them again with a different card. Hope I haven't made a mistake by trying again! Still haven't worked out how to return the M item. Wish me luck!

Very disappointed with Asics UK. I paid for home delivery, yet my parcel was sent to a locker instead without any proper delivery attempt. Four people were at home all day, but no one knocked, no card was left, and I only found out through an email. Choosing unreliable delivery partners(Yodel-InPost) reflects badly on Asics as a company. Customers expect better service when ordering from a well-known brand. Unless they improve their delivery process and choose better couriers, I will think twice before ordering again.

I bought a pair of Asics thinking that they were highly rated. I was wrong. The pair of trainers for women, called Asics Sports, with some light green work on the uppers looks nice. The width is comfortable for the foot, BUT there is no heal and this has made walking in them really difficult. Really flat shoes are very bad for back, and having a small/medium lift from the back of the shoes, has been proven to better support the lower back, where many of us have issues, pain caused by bad posture. I had worn them out, out couldn't return. Please don't buy any shoes without a lift in the heal area.

Rubbish customer service spent days contacting them and each time they reply we have nonaventa available and will open a case and will get back to you, they never do. It's all ai robots. Considering the amount of money their items cost they don't give two hoots

I’ve now spent over two weeks trying to resolve an issue with ASICS’s product team, and the experience has been extremely disappointing.
Communication has been slow, repetitive, and unproductive. I’ve had to explain the same issue multiple times to different representatives, with little evidence that my concerns are being properly understood or addressed. The process feels disorganised and, frankly, incompetent.
My complaint relates to the ASICS Gel-Excite 10, which I purchased following a professional in-store foot assessment. I have insertional Achilles tendinitis and was specifically advised to choose footwear with strong heel cushioning and support. The assessment clearly indicated high arches and concentrated heel pressure.
Despite this, the shoes significantly worsened my condition after limited use (around 20,000 steps). The heel pain became notably more severe, forcing me to stop wearing them. I then switched to the Hoka Bondi 9, which provided immediate relief—strongly suggesting the ASICS shoes were not suitable for my needs.
What’s particularly frustrating is learning that the advertised 90-day satisfaction guarantee does not apply simply because I purchased the shoes at a discount. This restriction was not made sufficiently clear at the time of purchase and feels misleading.
Overall, this has been a very poor customer experience. The product did not meet expectations based on professional guidance, and the support team has failed to handle the issue competently or efficiently. Furthermore if need to speak to their team make sure its in their restricted phone call timeframe with a 30 min plus wait time!
I would not recommend relying on ASICS’ product advice or aftercare based on this experience. Never again!

Asics great running trainers, unfortunately they used the joke called "yodel" as a delivery courier! 14 days later still have'nt got my trainers

Never buy online from ASICS - NEVER you guys !!!!!
No doubt ASICS make good shoes (otherwise I wouldn't buy them in the first place).

FIrst time buying them from their official website, order placed for a pair of Novablast 5 and 2 pairs of socks on the 6th April for a deivery lead time of 2-3 business days. Days gone by without any update....

Reached out and spoke to their AI Bot, checked the order had delay due to easter etc etc, fine I can take that. Advised will be shipped out on next day on 9th April. Asked for a transcript of the chat to be sent to my email, confirmed by the bot and it never arrived after the chat ended (even with confirmed email ).......

As you would now anticipated, shipping on 9th Apr never happened, reached out again and spoke to a human agent this time, the agent promising the order WILL be shipped on 10 Apr as that's what the system says it was being scheduled for and it would be with me within 24hrs once shipped....

And ofcourse it never happened....again reached out to ASICS agent telling all the background etc and that I need to ask for refund as there is no sign of progress. I was then told refund / cancel cannot happen as the order is still in progress and not shipped. I was saying to myself WTF, what sort of BS had I been told and kept being told by these agents. ASked for this issue to be escalated and response was I will get a email response in 3 working days, no hope so gave up.

3 hrs since the 'esclation chat', I get email from ASICS daying that the Novablast 5 I ordered is cancelled due to lack of stock, but hey don't be upset we'll still send you the socks!

End to end experience is the worst I have ever com e across in any form of purchase where online or face to face, they just do not seem to care and blae everything on the system and there is nothing they can do about it, the system that's probably still operating in the 1970's by the standard it is illustrating.

ASICS online, never ever again. This is from the UK so I am only speaking for the UK online system, such a shame and really really disappointing.

Will never be ordering from here again. I ordered a pair of trainers and expected to receive them in 2-3 business days. After 1 week and no shipping email, I contacted their live chat and the agent said because of the bank holiday, there is a delay but will be shipped in a couple of days. After another couple of days, I contacted them again and was told they don't know when my order will be shipped but they've emailed the warehouse. After another 3 days, I then get an email saying my order is cancelled. Clearly they are advertising trainers that aren't in stock. Shambles of a company. Sad to see, as ASICS are always my go-to for running trainers but their website service has clearly went downhill over the last year. Not surprised to see the level of poor comments from other people.

Ordered multiple sizes as advised by customer service to try shoes
I sent back 2 out of 3 items and only got refunded for 1 item.
Its been a month now since all of this and still no resolution

Shocking service. I paid extra for express delivery 3 days ago. Still no trainers and so I want to cancel the order. But can’t get through to customer service. Do not order asics online. They just hold onto your money for as long as possible and do not provide the product. Wish I had seen the reviews first. So much for using the trainers that haven’t arrived for a 10 mile walk at the weekend. Terrible. Avoid at all costs. I think this company treats its customers with contempt

First time ordering on asics and wish I’d have looked at the reviews prior to this, albeit didn’t think such a well known brand would have such a poor service.
The trainers I ordered were delivered today, unfortunately they are far too much of a wide fit for me so I scanned the QR code on the delivery box to start the return process, only to find out you have to print your own label. 90% of the population don’t own a printer in 2026, Asics can provide a QR code for a return to make that easy but cannot provide one for the label?
Very good tactic to minimise returns and after reading on here of people not receiving a refund after they have actually returned I’m not even going to go to the extent of trying to find a printer and will have to re sell the shoes. Absolutely ridiculous and will not be ordering again.

Terrible website, poor customer service, they are unwilling to provide a returns label that is not print at home. If you don’t have a printer you are basically in trouble. Customer service completely useless unwilling to help, additionally you receive 0 emails when you make an order or any updates on your order. Website is awful constantly logs you out and says error, for a big reputable running brand asics should be ashamed.

I don't know what is going on at Asics, but their shipping times are slow compared to other retailers and their returns process is a joke. Specifically:

-Placed order on a Friday, and it didn't ship until Wednesday of the next week. Meanwhile, the order estimated delivery date was the day it actually ended up shipping. When I emailed them asking why the shipment was delayed, they didn't provide any explanation and just said once shipped, the status would update on my account.
-I processed a return for part of the order and was surprised that the only return courier option was yodel and there was no way to generate a QR code to print the label at the parcel shop; instead, the process was such that the label and packing slip (?!) had to be printed. This is archaic when nearly all retailers now offer QR codes for returns and don't require packing slips. Having to print labels creates friction and delays to being able to return quickly, and many people don't have printers now and so printing is an extra annoying and expensive step.
-When dropping off the parcel, the yodel parcel shop said the box was too big and yodel wouldn't take it. Since I used the original box Asics sent me, and they used yodel for the original delivery, I was surprised by this, but the store insisted yodel wouldn't take it.
-I got on the phone with customer service, and they said sometimes the boxes are too big and the return needs to be split into multiple boxes. It's common practice that returns can go in the original boxes the order was sent in, so this is bizarre, but furthermore, there was NO instruction to this end when I initially processed the return, and the return system generated only one return label. Customer service acknowledged this was a known issue.
-Asics said they could cancel the original label and create two new labels and packing slips so the return could be split across two boxes. I asked if they could generate a QR code, but they confirmed they don't offer that feature with their yodel returns service. So then I had to print the new labels which further delayed my being able to send the return since I had to find a way to print, plus the cost of printing.
-I also asked customer service for the max dimensions for the boxes so that I would not run into this issue again, and their customer service said they don't have that information and would need to ask the team, but then couldn't do it with me on the phone, saying it would be something they'd have to take away. Surely this is information they would have at the ready to provide to customers given what I experienced was confirmed as a known issue.

In summary, the order took forever to arrive. And now the returns are taking multiple days, multiple prints, multiple / extra boxes I have to provide, lost time trying to drop the initial return, plus the added inconvenience of it being a huge box I had to carry while walking and then had to abandon the rest of my plan to take it home since the yodel shop wouldn't accept it. Asics should be paying me for the time I've had to spend on this return. Terrible experience. Will not order from Asics again until they bring their returns in line with other retailers.

Refusing to refund my money despite the shoes being returned to their warehouse over 3 weeks ago. They refuse to address the issue despite trying to contact them multiple times. They have now refused to even respond to any emails. Their online chatbot is no help either. They are breaking the law by not refunding my money. DO NOT BUY

I returned my order 2 weeks ago and it still in progress also they told me that they will refund the price different with my previous order but they have not! My order number is ASCGB36844440.

Poor online customer experience which is odd given that the products from Asics is actually good. The website gave me a vague error repeatedly not allowing me to to legitimately use my Unidays code.