Asics Bewertungen 

I am absolutely shocked at the service provided by a so called reputable name. Yodel is probably the worst of all couriers. I am still waiting for my trainers after the indicated delivery date by over a week. I have already written 3 emails without any reply or explanation. Shocking service

Having large feet I need to order shoes online - found 2 pairs of running shoes, £300+ worth, on ASICS website and ordered them on the 9th Jan - 1 week later not even dispatched, I ordered 2 pairs of Brooks from them and they were delivered the next day.

Live chat BOT is useless, if you speak to a human on live chat they’ll apologise for the delay but not offer any date on when they may actually be dispatched. Phone calls just don’t get answered.

Reading the other reviews I wont hold much hope in receiving the order so will give it a week then contact my bank for a charge back.

Absolute shambles

Bought a pair of running trainers and didn’t even last for 7 months. Poor service and quality.

Stay well away from ASICs there are much better brands out there such as Hoka or on cloud.

I bought a pair of the Tokyo Edition of the Gel Kayano 32 but the shoe squeaked. I bought them from Sports Direct, but it was the Asic 32 Gel Kayona that was the prpblem. I don't expect runners to squeak, especially being a Montessori teacher we need tp be quiet and with squeaky shoes that is hard to do.
They unfortunately have been returned.

If I could give ASICS no stars I would and do likewise for Yodel the company that delivers their online products. I ordered trainers for my 13 year old grandson on December 9th who will be visiting from France for Christmas. I thought there was ample time with a standard delivery of 1-3 days. The trainers still haven’t arrived in spite of calls to ASICS and Yodel. They promised me delivery on 20th December so I waited in all day and evening and they didn’t come. Apparently they are in Yodel’s depot but they can’t find them. The depot is 15 minutes away! It’s so frustrating. I now face the prospect of having to go to the shops to buy him a present and at 78 with a very painful knee, I do not relish the idea. What a company! It needs some good management and logistics. It’s a shame because I’m told that the product is good quality.

Ordered some trainers (£255) for Christmas present on 13/12 for a 2-3 day delivery still not shipped. Phone lines are not taking calls, no replies to email. Agree with another recent review absolute disgrace of a company would give 0 stars if I could. Now trying to get a refund through PayPal.

ASICS uses Yodel for deliveries and they are awful.

My first order was marked as delivered with no proof of any kind (probably driver decided to treat themselves).
Terrible customer service from ASICS.

Very stupidly, I decided to re-order but selected a pickup location. Guess what? Item marked as delivered but the store never received it.

I am going to have to ask for another refund now, hoping it all goes through and customer service responds.
What a huge waste of time, this is the worst customer experience I had in a long time.

Ordered on 9th December was supposed to be delivered in 2-3 working days after ordering
Still no movement or notification on whereabouts of order this is disgraceful for such a company poor customer service can’t get in contact via phone as they are apparently not taking calls sent a message via email 3 days a go still no response gutted as this was a main present for my son so I’m disappointed that I can’t gift him this item on time and will I ever receive this purchase?? Worried I’ve lost my money on this order very disappointed ☹️

Ordered some trainers almost 2 weeks ago for a 2-3 day delivery. Phone lines are not taking calls, no replies to email or twitter. Not even possible to cancel and get my money back. An absolute disgrace of a company would give 0 stars if I could.

Ordered trainers on 8th December yet 10 days later still not dispatched. A Christmas present for my son that I doubt will now arrive in time. In the future I will stick to using Office, Offspring or Zalando as they all manage a quick turn around. Very disappointing at this time of year.

Item ordered on the 30th November, still nothing has been delivered nearly three weeks later.

No tracking. Ordered ages ago. Wife’s Christmas present so really disappointed.

Terrible quality shoes. Bought Nimbus 26, big toe started to appear through shoe within weeks. Customer service only offered money off another pair. Useless as I’d never buy a pair again. Avoid!

Surprised to see such a low rating but makes sense after the experience. Recieved the wrong size items twice. Overly complicated returns process meaning it’s just not worth the time and effort. Nice one, 6 items all too small for use. Waste of time, waste of money, very poor customer service - will never order again.

I bought one pair supposed to help with knee pain but it didn’t help me its getting worse now

Contacted asics with a faulty pair of trainers where my big toe came through the top of the shoes , which had been worn for 2 months, after a considerable amount of emails, they offered me a paltry 20% off a new pair when really the shoes weren’t fit for purpose. To say I was very disappointed is an understatement won’t be buying any more.

Ordered 2 weeks ago. Sent an enquiry email as good not received. They replied, below, stating bear in mind this is a good will gesture as such issues are covered in T&Cs 😂. What a useless company.

This is the reply:

Apologies for the inconvenience, we have contacted Yodel, and they confirm the parcel was damaged in transit and they have opened an investigation can you please confirm if you would like us to apply a return back to sender and we will compensate you with a 20% discount voucher, so you can replace your order or would you like to wait it might just be something they can just tape up and continue.

Bear in mind this is a goodwill gesture as these types of incidents are included in the terms and conditions. We confirm in logistics many unforeseen scenarios can develop. Please confirm on how we should proceed.


If you have any further inquiries, please let us know.

Best regards,
Alex

Terrible service had to get a refund because my shoes were never going to turn up. Absolutely incompetence and no help when you ring because as usual its never their fault

Bought a pair of trainers from the official website logged in so that I could collect the points on the membership hoping to accrue enough points to get a discount. There's a glitch in the system and the transaction and points are not showing as being attached to my account. I reported it very politely they can clearly see my email matches the order so it's me and the customer service agent just keeps fobbing me off. They eventually said they would add my points to my account, but coincidentally there's a problem with their system, there's no timeline to fix it, and I should contact them at some future point to see if they're able to add the points then. What a joke.

6 months ago I bought a pair of reduced priced Metaspeeds which I then kept box new for my next marathon. While standing in the start pen of the Berlin Marathon the rubber sole fell off the trainer. Something you would not expect for a £240 pair of trainers. I initially emailed customer services who said if I took them back to the shop they ‘would find a solution’ as they were clearly faulty and within a year of purchase. I took back to the shop and they wouldnt acknowledge they were faulty. I had to run a marathon in them as no option to switch out shoes once in start pen. I then followed up with customer service who then said it was not their problem.