Asics Bewertungen 

Atrocious. In this day and age there’s no excuse for rubbish websites and payment processing. Select a size to add to the basket and it adds another size. Try and pay and amazingly they don't want your money!! Payments can’t be processed via credit card and try by paypal and you’ll get charged but the order wont process.

Truly horrendous. Go to a shop instead or buy elsewhere.

Never again

I have returned the item that was a bit small, return to a yodel shop scanned etc and i haven’t received any emails about it? The service of this company is awful! It is ashame! Now i keep an eye on the refund on my bank account.

I have not received my delivery for over a week despite being told the delivery would be made 5 days ago. Yodel customer service is unhelpful and cannot complete a simple address amendment. Despite my address being correct on the ASICS confirmation email, for some reason Yodel only received the flat number and postcode without the street address. Yodel customer service have been a headache to deal with and are supremely incompetent. I had 2 customer advisors change the flat number and street names incorrectly. There is definitely a disconnect between ASICS and Yodel as the addresses are not being passed correctly between their systems.

The actual trainers are excellent.....but the experience buying them and in particular the delivery is woeful.

ASICS Outlet use Yodel, and pay for the most basic of delivery service. This means that they will not leave it on your doorstep, or leave at an inpost locker, or allow collection from a depot. You have to be in get them....no if's, no buts. In this day and age that's just rubbish. Sort it out ASICS as your trainers are great.

⭐☆☆☆☆
Asics no longer support independent sports shops, so I no longer support Asics. Their quality has drastically declined in recent years, and with the rise of brands like Hoka and On Running, I hope they start to feel the impact.

Worst company

Terrible experience, wish I'd read the reviews below as there seems to be a common theme with their deliveries in the UK. Issues:

- Outdated website design and search function
- Took 3 days for order to process and move to delivery, that's a lifetime in this day and age.
- Yodel claimed to deliver but couldn't find my address, despite all other delivery companies finding the address without issue
- Yodel live chat not updating shipping notes with instructions
- Yodel failing to deliver when having selected a specific date for delivery, despite their tracking advising it's out for delivery
- Just overall terrible experience with Yodel live chat
- Indifferent responses from Asics when issues raised with them.

From start to finish, this has been an awful experience with the company. I have no confidence I'll actually receive the shoes and very concerned I'll have to waste a lot of time chasing for a refund. I wouldn't bother with this company, none of their shoes are market leading and you could do better elsewhere.

Order ASCSG00217153
Worst cutomer service in Singapore. I ordered one pair of trainers for my son which were small and then I proceeded with the return as they stated ( same packaging and all the labels ) . I then bought a new pair which arrived fast. When Ninjavan picked up the the returned pair I never got any receipt or confirmation. After 11 days of emailing ASICS about the refund , I got no reply whatsoever or anything from the customer service. TOTALLY UNACCEPTABLE. Never ever again

I ordered 2 pairs of trainers - one I could use a birthday code against. The one I had the birthday code against was cancelled on me twice. I was then asked to provide feedback which I did - saying that it was an awful experience and I felt ripped off as I was unable to use my discount code.
The review was also rejected - seems to me that the company do not want to hear or post negative comments.

I have bought Asics running shoes for many years buying approx 6 pairs per year and spending over £1k per year just on shoes. Asics recently introduced their One Asics loyalty membership scheme. I can honestly say it is pointless. I have over 10,000 points earned in the last few months and my reward....ehm nothing...regardless of what I buy. Here is email from asics....
Thank you for taking the time to contact us at ASICS.
The points accumulated are not redeemable, it's to state your tier, 0-699 is Blue tier, 700-1,799 is Silver and 1800 and above is Platinum tier.
If you have any further inquiries, please let us know.

Dont give them your loyalty and expect anything back except expensive trainers! Whomever came up with this loyalty programme should get muppetry award!

I would rate this no stars if I could. I have been buying ASICS tennis trainers for over 10 years but totally let down this time. I made an order and somehow my old and new address got mixed up and on the order it had half of each address. I noticed this and contacted Yodel before delivery who agreed to change the delivery address and deliver to my current address. Despite this they delivered to wrong address. After many emails to ASICS they have refused to refund and I am £135 worse off. The billing address and delivery address were both wrong but they still accepted and still delivered. This means two things: 1. Their systems are not working correctly to identify errors in transactions or deliveries and 2. They have awful customer service. All in all shocking service and I will NEVER be buying or being an ADVOCATE for ASICS again. Avoid….and is for Yodel….the same.

They advertise they have plant based trainers, but on the product pages this is not clear, I made contact with ASICS uk, they responded with the claim they are not able to confirm which shoes are suitable for plant based wearers, due to the production, glues used.
I did ask why, as a company they didn’t know, this was not clear, they clarified that they could not guarantee the shoes to be cruelty free.
That’s quite a confusing response.

This company, contrary to what is detailed in their Web site, do not have a returns policy for UK customers. You will get blocked, no matter which route you take to return . There's no phone number responding. In addition, you will only get so far with Customer Service on their site, then they block again! The only way to return any items is to personally do so to their London shop. Morally shocking Company. It only got 1 star, but definately deserves zero !!!!

Asics tennisschoenen gekocht bij Vrijbuiter Gouda. Via post ontvangen en de volgende dag een tennisles gehad op mijn splinternieuwe tennisschoenen. 1 les! Kwaliteit is zzzzoooo slecht dat er een gat in de schoen zat. Ik heb de schoenen nog geen 24 uur gehad. Noch Vrijbuiter noch Asics willen dit vergoeden. Slijtage noemen zij 1 uur tennisles! Asics biedt niet de juiste kwaliteit tennisschoenen. Ze verkopen tennisschoenen maar je moet er niet op tennissen want dat kunnen de schoenen niet aan. Je mag geen tennishandelingen doen want dat is niet goed voor de Asics tennisschoenen. Vrijbuiter doet alsof ze overleggen met Asics (NOT!) . Ik heb Asics rechtstreeks benaderd met een klacht. Ook zij doen niets. Ik heb Asics tennisschoenen voor 1 uur tennisles gekocht bij deze boeven! Dubieuze partijen!!!

I ordered and paid pair of sneakers. Promised delivery in 3-6 days. 2 weeks later, when i contacted them, i was told 'delivery has gone missing'. Almost 3 weeks later, I am still waiting for refund. I will next contant credit card company to make claim on fraudulent sales.

Do not buy anything direct from the ASICS UK website. They partner with Yodel and my delivery has been a shambles.
Yodel’s service has been abysmal but it is ASICS who are responsible for delivery.
Paid additional for next day delivery and therefore we had an agreed delivery date.
Had paid extra for delivery as due to leave on holiday 1 week after the order.
Despite contacting them multiple times to explain the situation they delivered today (2 weeks after the order) and have left the parcel in an unsecured location and open to the elements despite knowing that the property is unoccupied for a number of weeks.
It seems to be a blatant breach of the Consumer Rights Act 2015 but each time I have raised this they have ignored together with my request for a cancellation and a full refund ( they did refund the additional delivery fee).
A shocking level of customer service from a global company and it is clear that their operation is not fit for purpose.

Just got off the phone with customer service from ASICS, useless customer service I’ve asked the customer service agent about a particular trainer and the sizing if there’s any bulletin regarding size up or size down this guy is giving me other information that it’s not related to the question.

As a OneASICS member, I was supposed to receive express delivery as part of the membership benefits. However, my order is being handled like standard delivery, with no updates and no way to reach anyone for help.

I’ve tried calling the London store and customer service multiple times—no one answers. For a global brand like ASICS, this level of customer service is really disappointing.

If you’re going to promote benefits like express delivery for loyal members, you need to actually provide them—and offer support when things go wrong.

Case number 03955414: wish I had read these reviews before purchasing! The sole came loose on my son’s trainers after less than 6 weeks of light use. I reported this and (after much effort) uploaded the photos as requested. A week later, 3 emails in and one phone call I am still waiting for any response. Just a bunch of crooks selling awful quality products and ignoring customers consumer rights. You deserve to go out of business and I’m confident you will very soon,