Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressfu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified. Which led to me paying for m... Mehr ansehen
Unternehmen hat geantwortet
From frenetic call to calm our nerves were quelled by our call handler in an instant. He waited whilst we completed an online form and guided us on using the charger.
Unternehmen hat geantwortet
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( ev... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktinformationen
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Vereinigtes Königreich
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Gut
9388 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
I recently spoke with a member of your…
I recently spoke with a member of your staff and wanted to share my feedback about my experience. I am extremely happy with the service I received.
The lady I spoke to on the phone was exceptionally knowledgeable, patient, and very helpful throughout the conversation. She took the time to explain everything clearly and made the whole process much easier for me.
Overall, I was very pleased with the support provided and truly appreciate the excellent customer service. Thank you.
29. Juni 2026
Antwort von bppulse
Hi Haroon,
Thanks so much for your fantastic feedback! 😊 We’re really pleased to hear you had such a positive experience and that our team member was able to explain everything clearly and make things easier for you. We’ll be sure to pass on your kind words — she’ll really appreciate it! 👍
Gary, bp pulse team.
Chapel on phone was very patience and…
Chapel on phone was very patience and understanding
29. Juni 2026
Antwort von bppulse
HI Tony,
Thanks so much for your feedback! 😊 We’re really glad our team member was able to support you with patience and understanding — we’ll be sure to pass this on 👍
Gary, bp pulse team.
I was given the wrong post code for…
I was given the wrong post code for where I would find your 150KW charger. After driving to the wrong address, I then had to ring again. Your advisor still did not know what the correct postcode was. I had to look up the street name on Google Maps, check what the post code was, and then drive to this new place several miles away. A total waste of my time
28. Juni 2026
Antwort von bppulse
Hi Asif, we’re really sorry this happened. We completely understand how frustrating and time‑wasting that must have been.
We have reached out via email as we’d really like to make this right by you and we look forward to hearing back from you. Thank you for flagging this to us it will help us improve our level of service moving forward. George bp pulse team.
I had one of the most frustrating EV…
I had one of the most frustrating EV charging experiences with BP Pulse.
I was quite far from home and ended up driving to four different BP Pulse charging locations before I finally managed to charge my car.
The first charger wasn’t working at all, so I had to leave immediately. The second charger turned out to be for licensed taxis in that local area only, which wasn’t mentioned anywhere on the app. The third charger also failed to work. I called customer services several times, and although they remotely rebooted the charger multiple times, it still wouldn’t start.
Eventually, I found a charger at a BP petrol station. Even then, the app wouldn’t let me start the charging session, so I had to call customer services again to get it working.
While the customer service staff were polite and did their best to help, the app is completely unreliable. An EV charging network should be dependable, especially when drivers are away from home and relying on it. Having to visit four different locations and make multiple calls just to charge a car is simply unacceptable.
BP Pulse really needs to improve the reliability of its chargers and fix its app.
28. Juni 2026
Antwort von bppulse
Hi Talal,
I would first like to thank you for your time today over the phone discussing your recent experience at our charge points. We’re really sorry to hear how frustrating this was, especially when you were relying on our network away from home.
We completely understand how concerning it must have been to visit multiple locations and experience repeated issues with charger availability and the app. This is not the level of reliability we aim to provide, and we appreciate you highlighting the challenges you faced, including the lack of clear information on restricted chargers.
We’re pleased to hear that our customer service team did their best to support you, but we recognise this does not make up for the inconvenience caused. Your feedback is incredibly valuable, and we will ensure it is shared with the relevant teams so both charger reliability and app performance can be reviewed and improved.
We’re very sorry again for the experience you’ve had, and we truly appreciate you bringing this to our attention.
Yours faithfully,
Gary, bp pulse team.
Antwort von bppulse
Hi Barry,
Thank you so much for the kind review. Please let us know if we can ever be of further assistance.
Gary, bp pulse team.
Above and Beyond Customer Service
I received excellent customer service from the BP Pulse team. The lady I spoke to was incredibly helpful, patient, and efficient. She went through all the details and answered every question I had. I was expecting a receipt, and she kindly said she would look into it for me. She also resolved an issue with the delivery of my BP Pulse card, which I really appreciated.
As I'm new to electric cars, she also took the time to explain how to use the BP Pulse service, which was extremely helpful and made me feel much more confident. Her friendly attitude, knowledge, and willingness to help made the whole experience a very positive one.
I would definitely give her 5 stars for her outstanding customer service. Thank you!
28. Juni 2026
Antwort von bppulse
Hi Roshan,
Thanks so much for your amazing feedback! 😊 We’re really pleased to hear our team was able to support you, answer all your questions, and help get everything sorted — especially as you’re new to electric cars. It’s great to know they could make things clearer and more reassuring for you. We’ll be sure to pass on your kind words — they’ll really appreciate it! ⭐👍
Gary, bp pulse team.
Great fast chargers
Great fast chargers, but hold 3 x the value of the max charge on my car at £60 and takes around 8 working days to go back into my account.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi PrincessVamp,
Thank you for your feedback. We’re really pleased to hear you find the chargers fast, but we’re sorry for the frustration caused by the pre-authorisation process.
The £60 amount is a temporary hold rather than a completed charge, and the final amount taken should only reflect the cost of the charging session. We understand it can be frustrating when the remaining balance takes time to return to your account, as this is usually dependent on your bank or card provider.
We appreciate you raising this and will make sure your comments are shared with the relevant team for review.
Gary, bp pulse team.
Antwort von bppulse
Hi Khalid,
Thanks so much for your lovely feedback! 😊 We’re really glad our team member was able to help and make a great impression — we’ll be sure to pass this on. 5 stars back to you too! ⭐👍
Gary, bp pulse team.
Antwort von bppulse
Hi Wassem,
Thanks so much for the review! 🤩 We’re really glad you had such a great experience — we’ll be sure to pass this on to the team! 👍
Gary, bp pulse team.
Antwort von bppulse
Hi Aali,
Thanks so much for your kind feedback! 😊 We’re really pleased to hear you had an excellent experience with our customer service. We’ll be sure to pass this on to the team! 👍
Gary, bp pulse team.
Antwort von bppulse
Hi Nick,
Thanks so much for your kind feedback! 😊 We’re really pleased to hear you had an excellent experience with our customer service. We’ll be sure to pass this on to the team! 👍
Gary, bp pulse team.
Charger needed rebooting as did not…
Charger needed rebooting as did not work.
Then started at 86kw, but soon fell to 11kw.
But the charger supposed to be 150kw
Had to leave as to slow
Response from the helpline was very good and positive. I felt well looked after, even though there is a basic fault with the equipment.
24. Juni 2026
Antwort von bppulse
Hi Mr. Bell, thanks for your feedback and sorry for the experience. I’ve checked the logs and found an intermittent fault/error when the speed dropped. This has been flagged to our network team for investigation and I will provide further information via email regarding this. George bp pulse team.
Rewards BP card introduction
Pulse chargers are fast charge plus a decent price for a full charge, however if they are located at BP garages when filling with petrol you get to swipe your rewards card but now I've chosen to go with electric there is no option to collect rewards points.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Mike,
Thanks for your feedback! 😊 We’re really glad you’re enjoying the fast charging and great value. We appreciate your comments around rewards too — it’s really useful feedback and something we’ll be sure to pass on. 👍
Gary, bp pulse team.
Antwort von bppulse
Hi Kushal,
Thanks for the shoutout! 🙌 We love hearing this — Ali will be over the moon to be called a legend! 😄 We’ll be sure to pass this on 👍
Gary, bp pulse team.
Ali was absolutely the best
Ali was absolutely the best. He said that he would do his best to help, even though I understood that our home charger, installed over 5 years ago, is no longer under warranty. And he DID help.
22. Juni 2026
Antwort von bppulse
Hi Jan,
Thanks so much for your kind words! 😊 We’re really pleased Ali was able to step in and support you, even with the charger being out of warranty — he’ll be thrilled to hear this! We’ll be sure to pass your feedback on
Gary, bp pulse team.
My cable was stuck on the charger
My cable was stuck on the charger, and Ali, the customer support for BP Pulse, was very professional. After a couple of hours, I returned to the charger, and Ali was able to restart it, and I was able to retrieve the cable.
21. Juni 2026
Antwort von bppulse
Hi Vitor,
Thanks for your feedback! 😊 We’re really sorry your cable got stuck — that must’ve been frustrating. It’s great to hear Ali was able to help get things reset so you could retrieve it in the end. We’ll be sure to pass your kind words on to him! 👍
Gary, bp pulse team.
The only problem I could not stop the…
The only problem I could not stop the charger with the APP, the lady was very helpful , the only thing I will say is it a bit dumb asking to verify lag in stuff when you are already charging. No glasses when walking the dog. Thank you
21. Juni 2026
Antwort von bppulse
Hi Carol,
Thanks for your feedback! 😊 We’re really sorry you had trouble stopping the charge through the app — we know that can be frustrating. It’s great to hear our team member was able to step in and help, though! We also appreciate your comments around the verification process — we’ll be sure to take that on board. 👍
Gary, bp pulse team.
Had to call customer service as the…
Had to call customer service as the unit was off line they had it rebooted and up and running in less than ten minutes and stayed with me on the phone until it was all completed great customer service Thank you
18. Juni 2026
Antwort von bppulse
Hi Tina,
Thanks so much for your feedback! 😊 We’re really sorry the unit was offline to begin with, but it’s great to hear our team was able to get it up and running quickly and stay with you until everything was sorted. We’ll be sure to pass this on — it means a lot! 👍
Gary, bp pulse team.
Charging was straightforward
Charging was straightforward, bought 2 coffees & a snack for granddaughter, great coffee and got discounted price using BP me card, excellent service, charging was fast, pleasant staff, clean service station, overall a 5* experience on both occasions, will use bp as my no 1 charging choice from now on 👍
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Paul,
Thanks so much for the amazing feedback! 😊 It’s great to hear everything went smoothly and that you enjoyed the facilities too — the coffee perks are always a bonus! ☕️ We’re really pleased you had such a positive experience, and we look forward to seeing you again soon 👍
Gary, bp pulse team.
Very helpful customer service
It was easy to find number, ID number, connecting through uber. Fast service. Very nice lady answered, and was polite, straight to the point, helped, stayed on the line till charge was being corrected. Thanks so much for your service
19. Juni 2026
Antwort von bppulse
HI Elvita,
Thanks so much for your kind feedback! 😊 We’re really glad you found it easy to get in touch and that our team member could help you quickly and stay on the line to make sure everything was sorted. We’ll be sure to pass your lovely comments on! 👍
Gary, bp pulse team.
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