Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressfu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified. Which led to me paying for m... Mehr ansehen
Unternehmen hat geantwortet
From frenetic call to calm our nerves were quelled by our call handler in an instant. He waited whilst we completed an online form and guided us on using the charger.
Unternehmen hat geantwortet
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( ev... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktinformationen
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Vereinigtes Königreich
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Gut
9388 Bewertungen
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Das haben sich andere Leute angesehen
Things went wrong and the charger…
Things went wrong and the charger needed to be reset, but Belinda on the phone wad great.
18. Juni 2026
Antwort von bppulse
Hi Kevin,
Thanks for your feedback! 😊 Really sorry there was a hiccup with the charger, but we’re so glad Belinda was able to step in and get things sorted for you. We’ll make sure your kind words are passed on to her! 👍
Gary, bp pulse team.
It was an awful experience turned great…
It was an awful experience turned great by the operator at the other end of the phone. The charger would not start and was not showing avialable. The payment machine crashed every time.I attempted to use it. Th3 opersror verified my.I.D through the app.and remotely started the charge. I would have been stuck
18. Juni 2026
Antwort von bppulse
Hi Danny,
Thanks for your feedback — we’re really sorry things didn’t go smoothly to start with, that must’ve been frustrating 😔 But it’s great to hear our team member was able to step in, get everything sorted, and keep you moving when you needed it most! We’ll be sure to pass this on 👍
Gary, bp pulse team.
36588970
36588970
The customer service was exceptional.
My mind was put at ease about something I was struggling to sort out on line for a number of weeks and the guy that I spoke to was very helpful in getting to the bottom of everything , explaining clearly and sympathetically what the problem was with the accounts and straightning everything out.
18. Juni 2026
Antwort von bppulse
Hi Paul,
Thank you so much for your lovely feedback! 😊 We’re really pleased we could help get everything sorted for you and make things a bit clearer after such a frustrating time. It’s great to hear the team member was able to explain everything and put your mind at ease – we’ll be sure to pass this on! 👍
Gary, bp pulse team.
Lost cardThe lady I spoke to was very…
The lady I spoke to was very knowledgeable and helpful
17. Juni 2026
Antwort von bppulse
Hi there,
Thanks so much for the kind words! 😊 We’re really glad to hear our team was able to help and make things easier for you. We’ll be sure to pass your feedback on! 👍
Gary, bp pulse team.
Car charger was not working
Car charger was not working. Whilst this was poor the help given by staff was excellent. The charger was rebooted but on leaving it had ‘crashed’ again.
13. Juni 2026
Antwort von bppulse
Thanks for taking the time to share your experience, Allison — and I’m really sorry to hear about the issues you faced with the charger.
It’s disappointing to hear that the unit wasn’t working as expected and required multiple interventions. We can see from the interaction that our team supported by resetting the charger and helping you start a session via an alternative payment method when the card reader wasn’t accepting payments, but I appreciate this isn’t the smooth experience you should expect — especially if the charger then became unresponsive again afterwards.
On a positive note, I’m really glad to hear the support you received stood out. Our team always aim to get you up and running as quickly as possible and provide clear guidance when issues arise.
Please be assured that faults like the card reader failure and stability of the unit are raised to our technical teams so they can be fully investigated and resolved.
For future use, our app can offer a more reliable way to start sessions and help you find alternative nearby chargers if a unit is unavailable.
Thanks again for your feedback — it helps us continue to improve both our network and the overall customer experience. Julia, bp pulse
Really frustrating that a number of…
Really frustrating that a number of charging points do not work. We have a number of 7kw points in my home town Sutton in Ashfield ( New St car park ) close to my place of work. It took three attempts on the 12 June before finally connecting to a working charger. We spend most weekends at the east coast and frequently charge the car in Skegness. A number of charge points on Princes Parade do not work either. We attempted to charge here on the 14th June and after a duration of 2.58 minutes the charge point stopped working and unlocked the cable. Thankfully we had to purchase a parking ticket and on returning to the vehicle noticed the charger had failed. Worrying issue because our charging cable could quite easily be removed and stolen.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Not Optimum
1) The charger ID 13332 is a simple one only permitting a tag and not tethered.
2) A bit more than 7KWh would be helpful in a public carpark.
3) The assistant ( whilst helpful ) didn't speak colloquial English.
16. Juni 2026
Antwort von bppulse
Thanks for your feedback, Keith — we really appreciate you taking the time to share your experience.
I’m sorry to hear the charger didn’t fully meet your expectations. The unit you used is one of our non‑tethered AC chargers, which requires either a bp pulse RFID card or starting a session via web or app. I’m glad our team were able to guide you through the website option and get you charging successfully, although we understand this isn’t always the most convenient option if you don’t already have a tag.
In terms of charging speed, this unit provides up to 7kW, which is standard for this type of AC charger often found in public car parks. We appreciate your feedback here, as we know quicker charging is important — particularly when you’re on the move.
For future journeys, our app and network map can help you locate faster rapid and ultra‑fast chargers nearby, so you can choose an option that best suits your charging needs.
Thanks again for your feedback — it really helps us improve our service. Julia, bp pulse
Antwort von bppulse
Hi Mohammad,
Thank you for the great feedback. It great to hear we were able to assist you and answer all of your queries.
Happy charging,
Gary, bp pulse team.
Very helpful member of staff helping me…
Very helpful member of staff helping me to connect my credit card, allowing me to charge and get home after a long journey
15. Juni 2026
Antwort von bppulse
Hi Catharine,
Thanks so much for sharing this! 😊 We’re really glad our team could help you get back on the road after a long journey. We’ll be sure to pass on your kind words – they’ll really appreciate it! ⚡🚗
Gary, bp pulse team.
By far the easiest EV charger to use…
By far the easiest EV charger to use when out and about, signed up for cheaper rates. Easy to start with the app and it’s worked without fail. Really pleased and would highly recommend.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi there!
Thanks for the great feedback! 😊 We’re really glad to hear you’re finding the chargers easy to use and that the app’s been working smoothly for you. Even better that you’re getting the benefit of the cheaper rates too! ⚡🚗 Appreciate the recommendation – it means a lot!
Gary, bp pulse team.
The most expensive company I seen very…
The most expensive company I seen very very bad
13. Juni 2026
Antwort von bppulse
Hi there,
Thank you for your feedback. We’re really sorry to hear that you feel this way, and we understand how frustrating pricing concerns can be.
Your comments are important to us, and we’ll make sure they’re shared with the relevant team for review. We do appreciate you taking the time to let us know, and we hope to provide a better experience in the future.
Gary, bp pulse team.
BP staff. Definitely got their fingers on the pulse.
My issue was dealt with promptly and professionally. The young lady I spoke with was knowledgeable, understanding, and very patient with my lack of IT skills. She took the time to explain everything clearly and made sure I was comfortable with each step.
She was pleasant, polite, and a real credit to BP Pulse's customer service team. Excellent support and a great customer experience from start to finish. Thank you!
15. Juni 2026
Antwort von bppulse
Hi Ian,
Thanks so much for taking the time to share this – it really means a lot! 😊 We’re so pleased to hear everything was handled quickly and that our team member made things clear and stress-free for you. We’ll be sure to pass on your lovely feedback – she’ll be chuffed to hear it! ⚡🚗
Gary, bp pulse team.
Minor glitch in charging (my error)
Minor glitch in charging (my error) - all dealt with quickly and efficiently. Not asked any details regarding my monthly statement (for security purposes), which was a bonus, since it can be rather irritating when you are roadside. All in all a much improved experience.
13. Juni 2026
Antwort von bppulse
Hi Richard,
Thanks so much for your feedback! 😊 Glad we could get things sorted quickly for you, even with the little hiccup. It’s great to hear the process felt smoother and less hassle while you were on the road – that’s exactly what we aim for! ⚡🚗
Gary, bp pulse team.
Unable to get to put charge in car…
Unable to get to put charge in car easily as taxi drivers in the bp pulse Stansted airport block the charge points and are not charging. When this is brought to the attention of staff they tell me there is nothing they can do about it ? Surely this is costing this service as well as my time, this also seems to be the case with the air lines and screen wash??
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Robin,
Thank you for bringing this to our attention. We’re really sorry to hear about your experience — we understand how frustrating it must be to arrive needing to charge and find the bays unavailable.
We appreciate your comments regarding vehicles occupying charge points when not charging, and the response you received on site. This isn’t the experience we want for our customers, and your feedback will be shared with the relevant teams so it can be reviewed.
Thank you again for taking the time to highlight this — it’s valuable in helping us improve.
Gary, bp pulse team.
Great charging experience using BP…
Great charging experience using BP Pulse again. Chargers very easy to use on the day via the app. Simple process once set up and the app is also easy to use. The charging on the 150kWh is very quick and I got on average 5 miles per minute. Once complete the app informed me of the session and I received the receipt straight away. Top hint though, if going to regularly use then take out the monthly subscription for cheaper charging rate. Good chargers service but limited UK spread of 150kWh or larger chargers.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Jeff,
That’s great to hear – thanks for such a detailed review! 😊
We’re really glad you had a smooth experience and found the chargers and app easy to use, especially on the 150kW – sounds like you got a fantastic charge speed too! 🚗⚡
Appreciate you sharing the top tip on the subscription as well 👌 And thanks for the feedback on availability – it’s something we’re always looking to improve.
Gary, bp pulse team.
These chargers are really easy to use…
These chargers are really easy to use and designed so everything is accessible for the car and my account for mobilty is extremely good value 👌
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Antony,
That’s great to hear – thanks for sharing! 😊
We’re really pleased you found the chargers easy to use and accessible, and it’s brilliant to hear you’re getting good value too 👌 That’s exactly what we aim for! 🚗⚡
Gary, bp pulse team.
I was more than happy with the service…
I was more than happy with the service by your customer service helping me charge my car.
12. Juni 2026
Antwort von bppulse
Hi Loraine,
Thanks so much for your kind words! 😊
We’re really pleased our team could help get you charged and back on the road without any trouble. It’s great to hear you had a positive experience – that’s exactly what we aim for! 🚗⚡
Gary, bp pulse team.
Awesome Service
I had the privilege of speaking with Belinda today and it was amazing . Her professionalism, patience and empathy for my situation was awesome. She took time to explain how the app works , the advantage of the RFID card and because of the patience exhibited a lot of issues I had in the past became clearer and simplified. I am glad we have such professional personnel in the customer service unit of BP Pulse it makes it worthwhile being a customer .
12. Juni 2026
Antwort von bppulse
Hi Josephine,
That’s brilliant to hear – thanks so much for sharing this! 😊
We’re really glad Belinda was able to help and make everything clearer for you. She’ll be absolutely chuffed to hear your kind words! It’s great to know her patience and support made such a difference, and that you’re now feeling more confident using the app and RFID card.
We really appreciate you being a bp pulse customer 🚗⚡
Gary, bp pulse team.
Belinda was extremely helpful
Belinda was extremely helpful and añd explained everything
10. Juni 2026
Antwort von bppulse
Good afternoon, thank you for your kind feedback. We are really pleased to hear that Belinda was so helpful and took the time to explain everything clearly. We have shared your comments with her so she can be recognised for her great support. Your feedback truly means a lot to us. George bppulse team.
Antwort von bppulse
Hi Lisa, thank you so much for your 5* review, we really appreciate it!
Safe Travels
Jen, bp pulse
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