Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressfu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
From frenetic call to calm our nerves were quelled by our call handler in an instant. He waited whilst we completed an online form and guided us on using the charger.
Unternehmen hat geantwortet
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified. Which led to me paying for m... Mehr ansehen
Unternehmen hat geantwortet
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( ev... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktinformationen
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Vereinigtes Königreich
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Gut
9389 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Antwort von bppulse
Hi Lisa, thank you so much for your 5* review, we really appreciate it!
Safe Travels
Jen, bp pulse
Not user-friendly
It’s all very well to use one of your terminals, but if its a poor signal it doesn’t always disconnect. I recently had to wait 20 minutes to get hold of somebody to disconnect so that I could drive away. !
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hello, sorry to hear how frustrating that was, especially being stuck waiting to disconnect. A quick tip for next time, using an RFID card makes things much smoother as it doesn’t rely on signal, so you can start and stop your charge without those delays. We really appreciate you sharing this, it helps us improve the experience for everyone. George ^bppulse team
Very quick and helpful response
Very quick and helpful response. Issue solved within a few minutes. Great customer support and service
6. Juni 2026
Antwort von bppulse
Hi Simon,
Thanks so much for the great feedback — we’re really glad we could get everything sorted for you so quickly. Our team will be chuffed to hear this! ⚡️ If you ever need anything else, just give us a shout.
Happy charging! 🚗🔌
Gary, bp pulse team.
Antwort von bppulse
Hi Dylan,
Thanks so much for the lovely feedback — we’re really glad we could come to the rescue! 🚗⚡️ Our team will be pleased to hear this. Give us a shout if you ever need anything else, we’ve got you covered!
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Thank you for your feedback. The agent has been notified and appreciates your kind words. George bp pulse team.
Fast charging and easy to use
Fast charging and easy to use, any issues are sorted immediately by customer service team, you can stop the charge whenever you want and the cost is reasonable as a member.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Christine,
Thanks so much for the great feedback! 🙌
We’re really glad to hear you’re finding the chargers fast and easy to use, and that the team are jumping in to help whenever needed. It’s also great to know you’re enjoying the flexibility and value as a member!
Thanks again for taking the time to share 👍⚡
Gary, bp pulse team.
Unreliable
I have a fast charger close to my home which would be good if reliable. I have visited 4 times since purchasing my new car. Neither of the 2 charger were working on one occasion, the most recent visit, only one was working and their was already a customer using it.
My other 2 experiences have been at another charger 14 miles away. My first experience was positive. Not too long to wait for it to charge and cheaper than the one closer to my home. However, I have visited twice and the second time it was out of order.
I am disabled and currently unable to have a home charger installed so opted for BP membership. The unreliability of the chargers is already causing me additional stress and chronic fatigue (part of my disability), and I am wishing I hadn't opted for an EV, though I love my actual car.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Sharon,
Thank you for taking the time to share your experience. We’re really sorry to hear about the difficulties you’ve had with charger reliability, particularly given your circumstances and reliance on public charging. We completely understand how frustrating and stressful this must be, especially when you’re unable to charge at home.
This isn’t the level of service we want our customers to experience, and we appreciate you highlighting how much of an impact this has had on you. Please be assured your feedback will be shared with the relevant teams so the reliability of these chargers can be reviewed.
We’re sorry again for the inconvenience and added stress this has caused, and we truly appreciate you bringing this to our attention.
Gary, bp pulse team.
Had trouble with WiFi connection and…
Had trouble with WiFi connection and couldn’t set up to start charging. Phoned the help number and got fantastic service. Was talked through a different process and only ended call when I was confident to continue. It was all seamless.
7. Juni 2026
Antwort von bppulse
Hi Barbara,
thanks so much for sharing this! 😊
Sorry to hear you had a bit of trouble getting started, but it’s great to hear the team were able to step in and guide you through it. We’re really glad they stayed on the line until you felt confident to carry on – that’s exactly the kind of support we aim for!
Thanks again for the lovely feedback ⚡👍
Gary, bp pulse team.
The easevand simplicity of the sing the…
The easevand simplicity of the sing the chargers no hassal.no ques open 24 hrs.the only drawback is the cost of energy I think disabled drivers on mobility and pensioners should get a vast reduction equivalent to charging at home cost day a full charge to 100% for 10.00
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Telly,
thanks for taking the time to share your feedback 😊
Really great to hear you’re finding the chargers easy to use and accessible anytime with no queues – that’s exactly what we’re aiming for!
We appreciate your thoughts on pricing as well, and we’ll be sure to pass that feedback on, as we’re always looking at ways to improve value for everyone.
Thanks again for sharing ⚡👍
Gary, bp pulse team.
Antwort von bppulse
Hi Bram,
Thanks so much for your feedback! 😊
We’re really glad to hear you had a great experience with our support team – we’ll be sure to pass this on to them!
Thanks again for taking the time to share ⚡👍
Gary, bp pulse team.
Antwort von bppulse
Hi Kiruba,
Thanks so much for the lovely feedback 😊
We’re really pleased to hear you had such a great experience with both our service and customer support – that’s exactly what we aim for!
Thanks again for taking the time to share ⚡👍
Gary, bp pulse team.
Antwort von bppulse
Hi Abraham,
Thanks so much for your kind words 😊
We’re really glad you had a great experience with bp – that’s exactly what we love to hear!
Thanks again for taking the time to share ⚡👍
Gary, bp pulse team.
Very inconvenient to charge the vehicle…
Very inconvenient to charge the vehicle also the price is so high.
6. Juni 2026
Antwort von bppulse
Good morning, thank you for your feedback, I’m really sorry to hear this, I can appreciate how frustrating that must feel. We’re always reviewing our pricing to keep it as fair as possible. While we manage the chargers, we don’t have control over the parking bays at some locations, if you can reply to my email regarding this I can further investigate this matter. George bp pulse team.
I had to contact customer services…
I had to contact customer services because the charging point I was trying to use would not accept any form of payment. The person I spoke to was able to set up the charge from his computer and I then had to ring again later to stop the charge. Both people that I dealt with were very polite and efficient.
3. Juni 2026
Antwort von bppulse
Hi Annie,
Thanks so much for sharing this! 😊 Really glad our team could step in and help get you charging, and that both colleagues made the experience a positive one. We’ll be sure to pass on your kind feedback!
Kind regards,
Gary, bp pulse team.
The staff team are brilliant at solving…
The staff team are brilliant at solving the problems.
4. Juni 2026
Antwort von bppulse
Hi Carol,
Thanks so much for the kind words! 😊 Our team will be really happy to hear this – we're always here to help whenever you need us.
Happy charging,
Gary, bp pulse team.
hard to get hold off but once you speak…
hard to get hold off but once you speak to someone they are helpful
17. Mai 2026
Antwort von bppulse
Hi George,
Thanks for your feedback! We’re really sorry it took longer than usual to get through to our customer care team, but we’re glad to hear the team were helpful once you got in touch 😊
Kind regards,
Gary, bp pulse team.
Good customer service
Good customer service
Sorted problem out but did not tell me what to do next time I have a fault
2. Juni 2026
Antwort von bppulse
Hi Mr. Hunt,
thanks for your feedback! 😊
Really glad our team could get the issue sorted for you, but we totally get your point about wanting to know what to do next time. That’s something we should’ve explained a bit better. If it happens again, feel free to give us a shout straight away and we’ll guide you through it step by step 👍
Thanks again for flagging this — it helps us improve!
Kind regards,
Gary, bp pulse team.
Case number 36399322
Case number 36399322, can I just say a big thank you to your employee who saved the day regarding charging at NEC east ev.
The phone signal was poor and the app was showing network down, no other way to charge apart from a phone call.
You get charged by Nec if not connecting the car and charging so this was vital.
3. Juni 2026
Antwort von bppulse
Hi Stuart,
Thanks so much for taking the time to share this – we’re really glad our team could step in and help when you needed it most, especially with the tricky signal and app issues. We know how important it is to get connected quickly in situations like that, so it’s great to hear everything got sorted for you.
I'll be sure to pass your kind words on to the colleague who helped out – she will really appreciate it!
Happy charging ⚡
Gary, bp pulse team.
Great service and a very polite and…
Great service and a very polite and helpful over the phone
1. Juni 2026
Antwort von bppulse
Hi Ali,
Thank you for your review. Glad to hear that our customer care team have been providing you a great service and been helpful. Let us know should you require any further assistance.
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Hi Mr G,
Thank you for your review and sorry to hear you are having issues regarding the Pre-authorisation (Holding) fee.
The Pre-authorisation fee is a temporary hold of funds placed on your chosen payment card to make sure the card is active and ready for a charging session. You will only pay for the energy you use, and we will instruct your bank to release any remaining amounts once your charge session ends.
I am very sorry for any confusion or inconvenience caused. If there is anything else that we can do for you, then please do not hesitate to get back in touch.
Kind regards,
Gary, bp pulse team.
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