Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressfu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
From frenetic call to calm our nerves were quelled by our call handler in an instant. He waited whilst we completed an online form and guided us on using the charger.
Unternehmen hat geantwortet
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified. Which led to me paying for m... Mehr ansehen
Unternehmen hat geantwortet
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( ev... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktinformationen
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Vereinigtes Königreich
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Gut
9389 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
5 Stars for Customer Support (specifically Belinda)
My car battery went down to about 3%, and I knew we had to charge at BP Pulse. Unless we pushed the car, we weren't making it anywhere else. The app wasn't working, and the first 3 chargers did not work (via app or trying to pay with cc). We used the customer support number and, fortunately, connected with Belinda. I was convinced we were going to have to live in that BP Pulse parking lot, but Belinda was patient and (after several attempts) managed to connect my car to the charger remotely. Very grateful for her customer service. Someone give that woman a raise (or at least a McFlurry!!).
30. Mai 2026
Antwort von bppulse
Hi Jacqueline,
Sorry to hear about the issues you had getting started, especially with the app and the first few chargers. That said, it’s brilliant to hear Belinda was able to step in and save the day (and your battery!) 🚗⚡ We’ll make sure your kind words are passed on – she’ll be chuffed with that… and we’ll see what we can do about that McFlurry too 🍦😉
Thanks again for sticking with us and for taking the time to share your experience!
Gary, bp pulse team.
Excellent help from a lady who made it…
Excellent help from a lady who made it so easy to obtain a bp pulse card
30. Mai 2026
Antwort von bppulse
Hi Bill,
Great to hear the team made it nice and easy for you to get set up with a bp pulse card 😊 I’ll be sure to pass your kind words along.
Happy charging! ⚡🚗
Gary, bp pulse team.
We were unable to disconnect our EV…
We were unable to disconnect our EV after overnight charging in public carpark.Phone call answered promptly and charger disconnected Ted remotely
1. Juni 2026
Antwort von bppulse
Hi Maureen,
Thanks for sharing this! Sorry you had trouble disconnecting your EV but glad our team picked up quickly and were able to get you sorted remotely though 👍
If you ever run into anything like this again, don’t hesitate to give us a shout – we’re always here to help. Safe travels! ⚡🚗
Gary, bp pulse team.
Antwort von bppulse
Hi Philip,
Thank you for your fantastic feedback! We're really pleased to hear you our customer care team was great help regarding your query.
Kind regards,
Gary, bp pulse team.
Fantastic service
Fantastic service, swift knowledgable clear advice and directions resolved my problem very quickly. Impressive that my call was answered swiftly.
30. Mai 2026
Antwort von bppulse
Hi James,
Thank you for your fantastic feedback! We're really pleased to hear you received swift, knowledgeable support and that your issue was resolved so quickly. It’s also great to know your call was answered promptly — that’s exactly the level of service we strive to deliver.
Kind reagrds,
Gary, bp pulse team.
Antwort von bppulse
Hi Rob,
thanks so much for the great feedback. We’re really pleased to hear you had a quick and efficient experience and that it felt like good value too!
Happy charging ⚡
Gary, bp pulse team.
Ali the customer service was very…
Ali the customer service was very helpful patient with me
31. Mai 2026
Antwort von bppulse
Hi Vivienne,
thanks so much for the lovely feedback. Really glad to hear Ali was able to help and take their time with you, that’s exactly what we’re here for!
Happy charging ⚡
Gary, bp pulse team.
This was my third attempt at calling BP…
This was my third attempt at calling BP Pulse, and fortunately Belinda answered the call. Her customer service was outstanding. She listened carefully and took the time to understand the issue, especially as I was becoming increasingly frustrated with the situation.
It turned out that the problem was due to a technical issue on BP Pulse’s side. However, I was being penalised for an error that was completely outside of my control, which meant I was unable to charge my car.
Belinda was the only person who fully understood the problem and was able to provide a temporary resolution. In contrast, the two previous representatives I spoke with didn’t seem to grasp what I was explaining and simply kept apologising without offering a solution.
30. Mai 2026
Antwort von bppulse
Hi there,
Thank you for taking the time to share your experience—we’re really sorry to hear how frustrating this situation was, especially after needing to contact us multiple times.
That said, we’re really pleased to hear that Belinda was able to step in, fully understand the issue, and support you with a resolution when you needed it most. We’ll be sure to pass along your kind words to her—she’ll really appreciate it.
We’re sorry that your earlier interactions didn’t meet expectations, and we recognise how important it is to not only listen, but to act quickly and effectively. Your feedback is incredibly valuable and will be shared with the wider team to help us improve.
If there’s anything further you need support with, please don’t hesitate to reach out—we’re here to help.
Thanks again for your feedback.
Gary, bp pulse team.
Lady I spoke to was very helpful and…
Lady I spoke to was very helpful and polite, great frontline addition to your team.
30. Mai 2026
Antwort von bppulse
Hi Kevin, Thank you for your lovely review! I will be sure to pass your feedback onto the agent in question.
Kind regards,
Gary, bp pulse team.
Very prompt response in resolving a…
Very prompt response in resolving a technical issue.
28. Mai 2026
Antwort von bppulse
Hi Ato,
Thanks for your feedback! Really glad to hear the team were able to sort the technical issue quickly for you 😊 We’ll make sure your kind words are passed on.
Happy charging! ⚡🚗
Gary, bp pulse team.
Antwort von bppulse
HI Ivelina,
Thank you for your review. Great to hear you are happy with our level of customer care.
Kind regards,
Gary, bp pulse team.
Good.job thanks
30. Mai 2026
Antwort von bppulse
Hi There,
Thanks for your review. Glad to hear we did a good job!
Kind regards,
Gary, bp pulse team.
Disappointed
I've only had my electric car for a month and have so far had two incidents where I had to call to get them to remotely stop the charger as it had stopped communicating with the app. And two incidents where despite it saying it was charging fine, it hadn't changed at all.
29. Mai 2026
Antwort von bppulse
Hi Natasha, thanks for your feedback, we really do appreciate you taking the time to share this, and I’m sorry it’s been frustrating so early on. The chargers you’ve used are older(2019) 7kW council units, which can be more prone to these issues. Using a charging card instead of the app should help avoid the communication problems on these. We are also moving towards rapid and ultra‑fast chargers across the network, which are generally much more dependable. If anything else comes up, please do reach out and we’ll be happy to help. George bp pulse team.
Azizi didn't give up
Azizi didn't give up. He helped me resolving to end the charging step by step. Thank you.
30. Mai 2026
Antwort von bppulse
Hi Waris,
Thank you for your review. It's great to hear that Azizi didn't give up and helped resolving the issue you were experiencing. I will be sure to pass you kind word on to Azizi.
Kind regards,
Gary, bp pulse team.
charging station in Stratford on Avon…
charging station in Stratford on Avon decommissioned but no signage and internet still indicated live operations
28. Mai 2026
Antwort von bppulse
Hi Stephen, thanks for your review. We’ve raised this with both our IT and commissioning teams to make sure any decommissioned chargers are removed from live maps promptly to avoid confusion. If a new operator takes over these Warwickshire County Council chargers, they’ll also be responsible for updating the signage. We’re sorry for the inconvenience caused and appreciate you flagging this. George bp pulse team
Antwort von bppulse
Hi Alie,
Thanks for your lovely review! Really glad to hear you are happy with our services, and you find us chargers the most reliable.
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Hi There,
Thank you for your review. Really to good to hear that you found our customer care friendly, patient, professional and helpful.
Kind regards,
Gary, bp pulse team.
Challenging to connect and had to reset…
Challenging to connect and had to reset 3 machines which took 30 minutes.
Finally worked but car park had an 1hr limit so had to charge eslewhere.
12. Mai 2026
Antwort von bppulse
Good afternoon Mike. Thanks for letting us know about this, we’re sorry for the trouble you experienced. Our network team is aware of some issues may be affecting a number of legacy 50 kWh chargers and is actively working on a solution. We appreciate your patience. George bp pulse team.
Antwort von bppulse
Hi Tina, thank you so much for your 5* review, we are really pleased Belinda was able to help! We will be sure to pass on your comments to her.
Hope you stop by again, safe travels
Jen, bp pulse team
Charging network needs sorted
The advisor did nothing wrong but the chargers are awful, everytime I go to charge my car its always either down or doesn't work and I've to phone to get them to start the charge, then get told to 'try again' At the cost of £60 debit each time I try. It's simply not good enough!
27. Mai 2026
Antwort von bppulse
Good afternoon, Oran,
I would first like to thank you for your time today over the phone discussing the issues you have had with your local charger. As discussed, one of our service engineers attended the charge yesterday and carried out repairs to the charger. The charger since been charging successfully.
Once more, I apologise for the inconvenience of getting this matter resolved.
Kind rergards,
Gary, bp pulse team.
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