i have had a pleasant chat with Riya. whom was extremely polite and courteous. she went out of her way to explained the process of log-in etc, account settings and generally how to navigate the po... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Mehr ansehen
Unternehmen hat geantwortet
My call to customer service was answered very quickly within minutes. TG answered the call and was easy to understand, friendly and polite. My query was fully sorted within minutes. An extremel... Mehr ansehen
It took over an hour and separate phone calls today to get this sorted out. Dreadful system dreadful wait times my last call was over 1 hour in itself. The only reason i gave three stars is the last... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Vom Unternehmen geschrieben
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktinformationen
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Vereinigtes Königreich
- 0330 123 2000
- www.business-stream.co.uk
4,6
Hervorragend
8221 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Business Stream
Thank you so much for your kind words. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Helpful staff member
Helpful staff member, understood the issue and actioned the necessary credit note and new invoice in the timeframe advised. Was also easy to get through on the call centre number and did not have to wait too long on hold.
7. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Gill, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
VERY UNDERSTANDING AND CO OPRATIVE…
VERY UNDERSTANDING AND CO OPRATIVE AGENT SHE SOLVE MY ISSUE STRAIGHT AWAY. I LIKE Her PROFESSIONAL ATTITUDE
8. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Aamir. Sangeetha will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Fast helpful and a real person
Fast helpful and a real person whom i could converse with and understand.
Issue was sorted out within a few minuites.
8. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Lee will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Dorsey sorted my query in good time ,&…
Dorsey sorted my query in good time ,& in a friendly manner
8. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Justin was great
Justin was great. He answered all my questions and got me access to the portal.
7. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Justin will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Justin of Business Stream
Justin of Business Stream was efficient, helpful
and courteous.
He sorted all out with consideration and politeness
and me being a elderly lady who gets stressed out
was very happy.
As some other companies are not so.
Such a relief to get someone Like Justin
7. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Justin will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Riya took time to understand the…
Riya took time to understand the situation which has dragged on for months and has now sorted the misunderstanding.
7. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Riya will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Possible leak at premises
I contacted Business Stream regarding our account and possible leak. I spoke at length with Dorsey who talked me through what to do to possibly rectify the situation. He was very polite and thorough in his explanations.
7. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
TODAY I SPOKE TO DORSEY
TODAY I SPOKE TO DORSEY. HE WAS VERY POLITE & HELPFULL. AS I HAD NOT RECIEVED ANY PODT FOR 4 WEEKS. THANK YOU FOR SUCH HELPFULL SERVICE.
REGARDS , MR E G POPE
7. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with
Ruby restored my faith in Business Stream
The second agent I spoke to today, Ruby, was extremely helpful. I had previously contacted Business Stream a the end of September and the rep did not log my query correctly.
First person I spoke to today did not understand our problem, had me on hold for 5 mins then cut me off.
Upon calling back and explaining the problem to Ruby she summarised my complaint and got it resolved within minutes. Why the first two people could not help is beyond me.
7. Oktober 2026
Antwort von Business Stream
Thank you for taking the time to leave your review Alison. We're delighted to hear that Ruby was able to help resolve your enquiry. We appreciate your feedback, we'll investigate the issue you had with line dropping. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Alan, Emily will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Excellent Customer Service
The Customer service agent I dealt with today rectified both issues I was experiencing with accounts and ensured I was satisfied with the resolution before ending the call. It is extremely important to retain direct communication and have a dedicated phoneline as this remains a more effective way to resolve issues quickly. The agent was patient, polite and friendly throughout. Thank you
7. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Charlotte, Bimo will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
your staff were very helpful in sorting…
your staff were very helpful in sorting out my issues
6. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Bimo will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
helpful staff
I called as I was missing an invoice. Riya talked me through installing online portal. Very patient and helpful.
6. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Riya will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
It was good to talk to a real person
It was good to talk to a real person, who went out of her way to understand the problem. She dealt with all my queries, then stayed on the line while I opened the online portal to make sure I could access it. I did have to wait for the call to be answered, but I prefer this to a computer-generated menu where I struggle to match my needs with the options given.
6. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Danica will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great Telephone Support
Anton was able to investigate our meter issue and escalate the matter to seek a resolution. Great phone etiquette and customer service, provided clear answers and explained next steps.
6. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Anton will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Martine was extremely helpful
Martine was extremely helpful. Very knowledgeable. Could answer my many queries easily and sorted out the several issues we had with 2 of our Business Stream accounts.
Everything was explained very clearly as we talked.
6. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Martine will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Gary was amazing really helped me with…
Gary was amazing really helped me with my bill enquiry
6. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Gary will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Very polite lady
Very polite lady , great customer service and all sorted in one call
6. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Kaitlyn will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
So funktioniert Trustpilot
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Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.