i have had a pleasant chat with Riya. whom was extremely polite and courteous. she went out of her way to explained the process of log-in etc, account settings and generally how to navigate the po... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Mehr ansehen
Unternehmen hat geantwortet
My call to customer service was answered very quickly within minutes. TG answered the call and was easy to understand, friendly and polite. My query was fully sorted within minutes. An extremel... Mehr ansehen
It took over an hour and separate phone calls today to get this sorted out. Dreadful system dreadful wait times my last call was over 1 hour in itself. The only reason i gave three stars is the last... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Vom Unternehmen geschrieben
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktinformationen
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Vereinigtes Königreich
- 0330 123 2000
- www.business-stream.co.uk
4,6
Hervorragend
8221 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Knowledgeable and helpful agents
The two agents that I spoke with in connection to closing a business account were very knowledgeable and helpful.
13. Oktober 2026
Antwort von Business Stream
Sharon, thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear that Sav provided such a great experience. Jordan is a valued member of our team, and it's wonderful to see his dedication reflected in your feedback. If there's ever anything more, we can do for you, please don't hesitate to reach out to us on 0330 123 2000.
Thank you to John.
12. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Fiona , Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Richard, Danica will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Breath of fresh air
I had a very helpful and efficient call with Dorsey who was committed to helping me resolve some complex issues. It was like a breath of fresh air getting through on the phone so quickly, not having to navigate endless phone options and then being helped in a clear and efficient way.
12. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Karren, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
HOW TO HELP BUT NOT HELP AT THE SAME TIME!
THE EMPLOYEE WHO ANSWERED MY CALL WAS VERY HELPFUL BUT HE WAS NOT IN A POSITION TO COMPLETE MY QUERY.
THIS WAS MY 3RD OR 4TH ATTEMPT TO GET ISSUE RESOLVED, BUT HOPEFULLY SOMETHING WILL HAPPEN NOW.
12. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Lynne. Anton & Sav will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re currently experiencing higher call volumes than usual, and we apologise for the wait you encountered. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great service and experience
Great service and experience. Customer service very
helpful.
12. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Ian, Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Phone answered very quickly and the…
Phone answered very quickly and the changes to contact details done very efficiently and courteously
12. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Paul, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Straightforward instructions
Straightforward instructions. The direct link was a good idea too.
8. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, David. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great Member of Staff Staff on phone was really friendly and…
Staff on phone was really friendly and dealt with everything in a quick professional way
8. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Alison, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words, David. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
My problem was solved quickly
My problem was solved quickly, perhaps not with the outcome I would have preferred but the assistant did his best.
2. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Rob, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Russell, Amanda will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Good customer service
Good customer service. Handled the query quickly and efficiently.
9. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Anton will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I achieved what I had hoped to do…
I achieved what I had hoped to do without difficulty or fuss.
9. Oktober 2026
Antwort von Business Stream
George, thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear that Kaja provided such a great experience. Kaja is a valued member of our team, and it's wonderful to see her dedication reflected in your feedback. If there's ever anything more, we can do for you, please don't hesitate to reach out to us on 0330 123 2000.
Quick response to phone call
Quick response to phone call. My query answered and sorted very quickly.
9. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Tim, Anton will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I cannot praise Kaja at Business Stream…
I cannot praise Kaja at Business Stream highly enough! Her customer service was absolutely outstanding from start to finish. She was incredibly friendly, professional, knowledgeable and genuinely went above and beyond to help.
Kaja made the whole experience smooth and straightforward, taking the time to explain everything clearly and ensuring I felt fully supported throughout.
It's refreshing to speak with someone who takes such pride in delivering exceptional customer service. Kaja is a real credit to Business Stream, and her helpful, positive attitude made all the difference.
Thank you again, Kaja, for such a fantastic experience. Your excellent service is truly appreciated!
9. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Sandeep. Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you for taking the time to speak with me earlier. I am pleased that the issue was resolved. As mentioned, your feedback is incredibly valuable to us, so I would like to thank you for taking the time to share it. Kind regards Douglas.
Problem Solved
I spoke to four individuals today, got cut off twice. All of the staff were helpful but I just wanted to praise the forth member of staff that I spoke to, I felt that they went above & beyond to sort out a very frustrated customer. The individual was extremely professional in every way & resolved my issue within an acceptable time.
8. Oktober 2026
Antwort von Business Stream
Thank you for taking the time to leave your review Fiona. We're delighted to hear that Bimo was able to help resolve your enquiry. We appreciate your feedback, we'll investigate the issue you had with line dropping. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Anton was so helpful
Anton was so helpful, knowledgeable and reassuring regarding our water concern. We are the owners of a privately owned shopping centre with a tenant who offers a car valeting service. Anton reassured us that we are exempt from the current water hose ban.
Thank you too for dealing with our concern without transferring me to another department, it was very much appreciated, to deal with an expert!
8. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Anton will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Kaja
Kaja, the Businessstream representative was extremely helpful.polite and professional.
8. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Julian. Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
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