Wood burns lovely! Very helpful on ordering! The lad that delivered our wood was absolutely fantastic he put the wood with easy access!
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Das sagen Bewerter
When I initially placed an order there were difficulties with the payment due to problems with my mobile. The company then emailed me to try and resolve this, which I did not expect and was grateful f... Mehr ansehen
Good product, priced competitively and delivered quickly and efficiently. I’ve used them for about four years and never had cause to be anything other than happy.
Unternehmen hat geantwortet
I have been buying kiln dried wood from Buy Firewood Direct for a number of years. I have always been very pleased with the logs and delivery. Very happy to recommend them.
Unternehmensdetails
Vom Unternehmen geschrieben
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Kontaktinformationen
3 Crompton street, BL9 0AD, Bury, Vereinigtes Königreich
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4,7
Hervorragend
1018 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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The product was delivered quickly and…
The product was delivered quickly and smoothly. Everything was fine
27. September 2025
Antwort von BUY FIREWOOD DIRECT
Dear Carlos, a big thank you for your grate review! We’re happy our service met your standards.
Antwort von BUY FIREWOOD DIRECT
Dear Customer, thank you for your positive feedback and continued trust in us!
The delivery of the wood turned out to…
The delivery of the wood turned out to be quite a challenge. While I was kept informed about the delivery date, which was helpful, the truck couldn't reach my house due to overhanging trees and the road's gradient. After discussing with the driver for about 30 minutes, he decided he couldn't deliver and had to reschedule.
On the second attempt, the delivery driver arrived but faced a van fault, requiring rescue support. He waited approximately three hours on our drive because he couldn't unlock the back of his van to access the wood, needing maintenance support to assist.
I understand the second attempt was an unfortunate event, but the overall experience was frustrating. It resulted in me taking significant time out of work to deal with the drivers, which hasn't been the case with other companies that deliver wood without issues.
24. September 2025
Antwort von BUY FIREWOOD DIRECT
Dear Customer, we sincerely apologize for the inconvenience caused! All Palletways drivers are instructed to ensure safe deliveries, but unfortunately, it is not always possible to predict technical issues that may occur during delivery. We are continuously working to improve our own and Palletways service. Thank you for your trust and being our Customer!
Good wood and well wrapped
Good wood and well wrapped and stacked. Not delivered to requested place on driveway despite clear instructions and a space being made.
21. September 2025
Antwort von BUY FIREWOOD DIRECT
Dear Richard, thank you for your review! Please note all deliveries are kerbside, in accordance with our agreement with logistics companies. Assistance with moving the logs is entirely at the delivery driver’s discretion and cannot be guaranteed, but in many cases they can provide it. We are sorry for inconvenience.
As it says on the tin
As it says on the tin. Ordering was simple and easy. Delivery was quick and driver went out of his way to accommodate as we are in a farm at the end of a lane
4. September 2025
Antwort von BUY FIREWOOD DIRECT
Dear Tom, thank you so much for your kind words! We’re delighted to hear you’re happy with our firewood and service.
Easy to order from and deal with and…
Easy to order from and deal with and very prompt deliveries. Great wood too.
19. September 2025
Always have a great experience
Always have a great experience. Order my wood pallets every year. Easy to order and always delivered quickly and efficiently. Would definitely recommend
This company for winter wood.
14. September 2025
Absolutely fantastic service
Absolutely fantastic service! The firewood was an amazing price and delivered within just 3 days — super quick and hassle-free. The quality is excellent, and the whole process was smooth from start to finish. I’ll definitely be ordering from Buy Firewood Direct again. Highly recommend!
5. September 2025
Delivery on time
Delivery on time, driver great at dropping near storage shed and very polite. Will use again.
9. September 2025
Top quality service
3. September 2025
The process of buying firewood from…
The process of buying firewood from 'Firewood Direct', is very easy. The various species choices and quantities are clearly indicated. In my experience, the product information has been totally honest. Delivery has been straightforward with extremely helpful lorry drivers.
31. August 2025
From order to delivery everything went…
From order to delivery everything went well
7. September 2025
Very competitive prices and great…
Very competitive prices and great service. Fast delivery
6. September 2025
All good no problems at my end.
26. August 2025
A pleasure to deal with.
Quick friendly delivery and logs were well packed within the crate, moisture level of logs below 18% likewise the timber crate/pallet. Really pleased with the product.
2. September 2025
Found it easy to order
Found it easy to order . The service was excellent and the delivery service was excellent
1. September 2025
Winter firewood.
Delivered albeit a little later on the day than expected. Well packed, clean wood and very little debris/bark which of course will be also burn. Seems a good liar for the price. Thanks.
31. August 2025
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