Cineworld Bewertungen 

Myself and partner booked 2seats to watch a movie. Half way thought the movie ( yes half way though) we was approached by a random women, told us we was sitting in here seat and we must move. After confirming we had indeed booked the correct seats and she would have to find another, i was then subjected to racism in the form of being call a dirty gora. We was then told to leave by two asain men. When we tryed to complain to the the manager, we was told the police have been called. Worst experience ever, no refund or apologies for the apualing bevaour of their staff and customer. To be subjected to racism half way though a movie and have the staff assume and reject us for the colour of our skin is disgraceful.

Extremely poor customer service and communication

My experience with Cineworld has been extremely disappointing. My membership was cancelled, with Cineworld stating that this was at my request — which it absolutely was not. After asking why they had done this and about 3 months later I discovered the cinema had closed and without any attempts to communication to members about the closure, why it was happening, or what this meant for my membership.

What makes this particularly frustrating is the complete lack of accountability afterwards. I submitted numerous requests through the Cineworld website, and none were ever answered. I have also sent emails which have simply been ignored.

How can you close a cinema and cancel a customer's membership without properly informing them? And how can you then provide no effective way for that customer to contact you or get an explanation not just to this issue I experienced but in general.

The whole experience has been bizarre and incredibly frustrating.

The communication has been poor, the customer support system appears completely unfit for purpose, and there seems to be no accountability when things go wrong.

As a cinema operator, Cineworld has been one of the most disorganised and unprofessional companies I've dealt with. I expected far better from a major cinema chain.

Uncontactable, poor communication, no accountability and, in my experience, a complete failure to honour the terms and communication expected under the membership.

Very disappointing.

I booked some tickets on tueday then i realised i had booked for a wrong date, i emailed them still no response, they phone number gets cut off. I cant change the booking on the spp as i paid with viuchers

I purchased 3 tickets through the Blue Light discount app. This charge of £27 was taken from my bank. Aswell as a further £36.97 from Cineworld. I contacted Cineworld via email but despite my evidence they have no intention of refunding the additional money taken and refuse to communicate past 1 initial, and very wrong response. Absolutely appalling communication and customer service.

We recently visited the Sheffield Cineworld to try the 4dx experience. The effects were not working on our side of the cinema and loose wires were hanging out. The seats were filthy with staining and also the seat sponge had collapsed with use. Because the seats move around with quite some force this made it extremely uncomfortable. The sound was tinny and did not sound at all like a cinema experience. All in all we will never use this cinema again and will now use the Vue cinema at Meadowhall shopping centre instead.

The new website is AWFUL and not user friendly. The old website was slow but at least it worked. Films listings aren't easy to view or navigate and film times for each film can't be viewed on the same page like before. What a nightmare change!

I cannot believe they employ people to decide these things and then pay them

So for a family of four it used to be possible to book 4 unlimited member tickets at once using the family feature

They just removed this

So it now takes 4 times longer to book. We have to have 4 apps open. 4 credit cards. 4 e mail accounts.

It takes 4 times longer to check in at the cinema. 4 ticket links have replaced the QR codes and don’t always work. 4 phones to check

Why at a time when they want people to Attend cinema do they make it 4 times harder to go?

We are seriously thinking of cancelling our memberships and getting one Netflix account we can all use Easily !

Whoever signed off on this at Cineworld needs to be removed please

New website and app is siht , Now have to set up separate accounts for myself and my Wife to book seats individually with our unlimited cards , What happens when one of us books then the other person cant get the seat next to them , Absolute Joke and Cineworld wonder why they are on the brink of collapsing , great way to alienate your loyal customers , now going to be looking at the unlimited deals other chains offer.

The new app is cumbersome and now I’ve lost the ability to book for friends who all have unlimited passes, I’m cancelling my membership
I don’t have time to talk to mates during the day to try and book seats in a row together
We’d decide on a day and let someone do the booking and take it in turns
I was enjoying supporting my local cinema, but at this rate we will all be cancelling and film nights will be round at mine with popcorn and beer from the local shop

Completely broken website and app.

Went to cancel a booking before the time window clearly stated in Cineworld Ts and Cs.
The refund button was broken and the website and app were down.

Couldnt even register for a Cineworld account, as the Register button was greyed out.
If Cineworld are going to turn off their phone number, then they need to invest in their tech which is currently completely broken!

Bring family and friends… but good luck actually booking together, you’ll need it!

We have multiple Unlimited memberships, all paid for by me, yet the new app has removed the ability to book us together. My 9-year-old can’t even have his own account, but I can no longer book his seat from mine. How is that supposed to work?!

The old app worked perfectly. The new one has taken a simple booking process and made it completely unworkable for families. Utterly farcical. If this isn’t fixed, I’ll be cancelling all our Unlimited memberships.

I used the Cineworld Newport on isle of white, it’s clear if your there longer than 3 hours you need to register your vehicle if watching a film in the cinema. I asked the staff about this, I took the drinks through and came back out before the film started asking the staff again where is the machine to register the vehicle, they showed me the screen and I registered my vehicle, the screen confirm the vehicle was registered. I went back to watch the film as we had only been in the car park 15 minutes. I have now received a letter for overstaying 3 hours. This means the I pad is not talking to the tickets being issued and is there an incorrect charge. I can not reach anyone at the cinema to discuss over the phone to obtain evidence. One film has cost £100

Cineworld Ashton moss is terrible. Don't go there if you want a nice experience. The staff are absolutely vile and lazy. They can't do the job they are paid to do. Some absolute low life girl stood there folding cardboard and watching me while I stand at the till waiting for service, only then to be told that till isn't working..my reply. You actively saw me stood here waiting and two staff were in front of me and nobody said the till isn't working but they carried on serving other customers before me while I missed the film. I got a mouth full of abuse from the untrained girl there. Will not be going back. Get better staff. Also the icee drinks are absolutely terrible.

Updated app doesn’t let me get to the end of the ticket booking process. Get error message at personal details section. This is on top of the change to stop being able to book both mine and my wife’s ticket together as unlimited members. Why change - makes the whole process so much more complicated. Seriously thinking of cancelling both our unlimited memberships and start using another cinema chain local to us. Talk about changing things without first testing whether the new app works and making things harder for the customers who are paying!!

I have just updated the cineworld app and have logged into book tickets for myself and my husband, but cineworld have inconveniently removed that ability. I have since located the email saying this would happen, but it's ridiculous. My husband and I always book for eachother, it means we are guaranteed to get a seat next to eachother, now we have to synchronise our bookings, and it also means we can pay once for the extra charge movies. Now we need to make two payments. It's not a big issue, but it is hugely inconvenient. Why go backwards in customer experience? Surely you want to ensure your customers have the best app experience? Begrudgingly off to go and make two separate bookings on two separate apps with two separate logins on two separate devices for one movie.
Back again and downgraded to one star. We started the bookings and my husband chose seat 18 and I was about to select seat 19, next to the wall, he clicked next to purchase and got the error : "You cannot leave a single seat gap from an aisle." Seriously?! So not only do we have to each make a booking, we also have to check the order of who books first and where to make sure we don't get the error next time. Oh, and while I am ranting, the seats we have tried to book twice now are held, so we will just sit patiently and wait for the seats we plan to book to become available to us again. What fun. Maybe we should wait for the movie to come out on Netflix.
Oh, i am back again, I now tried to book seat G19, selected unlimited and clicked "your details". Guest name and email were pre-populated with my details. Jolly good. When I clicked the payment button, I got 2 error messages: 1/ "Failed to save details. Refresh your app to try saving again." 2/ "Could not save customer details".
The messages disappear and you are left with the payment button, which, if you click it again, the same errors appear and disappear. Lovely stuff.
So no booking the cinema via the app for us. And just because, here are some words from the email: "On this date, we will be launching a new website and mobile app designed to provide a smoother booking experience." Hmpf.

Useless Update
Another terrible updated website. All was fine, but they decide to update the website/App and totally ruin it. Big mistake. Why?
I just don't get it, if everything works well, what is the point in updating it and making it worse. Was so easy to use before, and now it is more complicated.

i purchased tickets for a movie 2 days in advance. next morning still with over a day before showing i realised i booked wrong time.

called them. no answer
emailed via contact form. repeated automated email reply.
even tweeted no reply

all i wanted was to move them to the earlier showing. which was still plenty of space with half the cinema empty seats.

they refused to swap. i wasnt even asking for a refund. so charge back it is and rethink whom i watch films with now.

Cineworld need better service and have lost a a bunch of customers over this

Come to the cinema, bring your friends and family, it’ll be great! However, you have to all book individually - good luck!

You used to be able to add a friend so you could book seats together but now they’ve removed this option so you have to book individually and hope you can get seats together. Considering visiting the cinema is a dying art, and how they’re trying to push visiting and encourage it as a way to get people together, this feels like a huge step back. Hopefully they will revert back to how it was previously or we will likely also be cancelling our unlimited cards like others have mentioned.

New unlimited card holder booking conditions are ridiculous. Currently you could and family and friends who have unlimited cards to your booking enabling 1 person to book for all and therefore being able to book to sit together. Now from Thursday apparently this is no longer an option and everyone has to book separately therefore not being able to sit together. The solution they say is you can change seats once you have booked. What is the point when it is a big new release you are not going to be able to find seats together. I will be cancelling my membership if this is not reversed as will countless others.

Ordered tickets for a 15 without knowing for me and my 12 year old daughter.

Whilst they wouldn't overlook it (I get it) they didn't make a fuss, this was my error and they refunded me without issue