Cineworld Bewertungen 

I visited Cineworld Crawley on Monday 10th August for the 19:00 showing of Spiderman in 4DX (Screen 1, Row F seats 9–11), and it was genuinely one of the worst cinema experiences I’ve ever had.

The cinema was disgusting. There’s no polite way to phrase it. We were told we had to wait because the room “needed to be cleaned”, but when we walked in it was obvious that no proper cleaning had taken place at all. There was food stuffed down the seat I had to sit in, stains all over the upholstery, and a sticky residue on the seat — no idea if it was sweets, spilled drink, sweat, or something else. The floor was filthy, with rubbish everywhere. It was unhygienic and honestly embarrassing for a cinema charging premium prices for 4DX.

To make matters worse, the 4DX seats weren’t even switched on for the first 10–15 minutes of the film. We sat through a full action sequence with absolutely no motion or effects. Then, out of nowhere, the seats suddenly jolted to life — clearly only just being powered on — which confirmed that the system had been left off. This isn’t the first time this has happened at this location, and it’s unacceptable when customers are paying extra for the 4DX experience.

My child had been excited for this film for weeks, and the whole visit was a massive disappointment. Dirty seats, sticky surfaces, rubbish everywhere, and a broken 4DX system. For the price Cineworld charges, this level of service is completely unacceptable.

I have photos of the mess and the state of the seats, and I will be forwarding them to Cineworld directly. I absolutely expect compensation for this visit.

Cannot contact customer service at all. Every time I message them it's an AI bot that replies with very unhelpful information telling me to press a button that isn't there. Very disappointed

Basildon multiplex is. wonderful cinema complex let down by what can only be described as a hatred of customers , viewers Or muggles or whatever Cineworld calls its clientele. Out of five of the last offerings 3 of them were moved to a smaller screen despite allowing booking on a large screen this included the smash hit the odyssey. when the screens are moved your carefully chosen seats are changed to a choice you would never make and you only find out when you get to the cinema. I complained to staff and wrote to Cineworld no one ever responds and the manager on site says she will bear my comments in mind. A truly awful company that really only are about the money .

Shocking. My card expired and Cineworld asked me to update payment method on App or website. Neither allowed me to input new card details. Called but they've closed their call centre. Completed customer service form and was told I would be called. But all I've had is emails telling me to update on line or membership will be suspended. Joke organisation. I want to pay them and they are making it impossible for me to hand them my money.

Rude disgusting little people. I asked for a hero Mix thats the name of the brand of Drink, the counter staff didnt know what it was even called and after asking for it several times I was getting frustrated and she refused to serve me. A second person came and when he served me he filled the drink to the top with blue and toped it with red and REFUSED to fix the order to mix the drink properly. I became very angry and despite trying to talk to the manager my night was ruined. Staff training should have sorted this out but the staff are bad tempered, Ill informed and poorly trained. I will attempt to get a refund but I am never going to any of Cineworld cinemas again after this treatment. There's no need to ruin someone's evening because because of a power trip and you can't even get an order right. you over reached your power in a setting where the customer is always right, one delivering a service you clearly are not even capable of doing. this felt like it was because of Gen Z attitude, ruined my evening, my experience of the cinema and my opinion of Cineworld. I was angry, but conflict resolution this bad and refusing to fix an order and not being competent enough to even know the menu you're severs is pitiful.

Absolutely rubbish!! Bought a voucher from their website, paid first class delivery and it arrived 5 days later. The date and time of the show is nearly sold out. It arrived, I put the voucher code in online and it says voucher code error, voucher not sold. I can't even contact support because they don't reply. I can't even get a refund on my voucher if the date is sold out/ it has gone past the date. What a scam!!!!!

Keith James, Harry and Megan are absolutely fantastic!!!!!!! Thankyou sooo muchhh BEST CINEMAS EVERRRRRR!!!⭐⭐⭐⭐⭐⭐⭐⭐ So helpful fun and chatty love it!!

Dreadful service. Have sent them 6 emails they dont bother to respond. I have spent over an hour trying to book tickets for Crawley which I find very difficult. How do we book for disabled, do we book just one ticket as have carer CEAcard there is no information available. No response to my email. Asked them to ring me, they didnt bother. Why doesnt the row and seat number some up when you hover over a seat, like most all other places? Why do they allocate us seats which you then cant delete from the page, unless of course they have a secret code! There website is NOT user friendly as we have told them for years. Its shocking they have done nothing to improve it. They shouldnt exist, without a decent customer website and service. I certainly wont ever use them again

Appalling and overpriced. Customer services non existent. Tried to cancel took over a month to reply so I cancelled dd to be told I had to give 10 days notice to cancel and they said they couldn't cancel membership until I paid! Absolutely disgusting

Our screening was disrupted by a fellow viewer and the lights came on whilst the screen was still playing the movie! We missed 5-10 minutes of the movie and it was a big deal because we'd paid a fortune to watch it on opening night. After they finally paused it we received no communication or anything. They randomly played the movie after a break but played it with all the lights on so we couldn't even see anything. No apology. No communication. Just a nasty email with a couple of vouchers for 2d cinema tickets, bearing in mind we spent well over £100 on this one movie night. An apology would have been nice.

Went to see The Odyssey a couple of weeks ago and had a terrible experience from start to finish.

First the recliner mechanism on our seat was broken, so we had to leave and get reseated, missing the start of the screening as a result. But far worse was the audio volume. It was uncomfortably loud throughout. My watch kept alerting me that sound levels had gone over 90 decibels multiple times, peaking at over 100 decibels. We were left with earache, headache and ringing in the ears for a few days after.

For context, workplace regulations protect staff from prolonged exposure above 87 decibels, so it's hard to understand how customers were subjected to more than that for a full screening.

I emailed Cineworld directly to complain and asked for confirmation on the sound levels and what safeguards are in place. That was two weeks ago and I've not had a response to my complaint.

Faulty seating, uncomfortable audio volume, and now silence when raising it. A very poor experience.

Horrible service employees laughing at customers whilst they missed their movie and take extra long for food and services don’t come here.

Trying to get hold of a person to speak to regarding my enquiry was impossible. I had a AI generated response which x2 which ignored the details of my enquiry and did not resolve my issue. It was pre written standard AI response and I was not offered a refund or exchange on my tickets. We were stuck in Road traffic accident, missing our screening and told we should have cancelled 2 hours before the start time! We couldn’t because there a was accident after the time we left our home to get to cinema and the road was closed for 1.30hrs. I have 3 disappointed children who now will not see the film as I’ve not been offered a refund and can’t afford to pay another £38.00 to watch the film. The help page said the alternate option was to speak to a member of staff at the cinema. 1. There is no number to call the cinema directly. There are no longer any telephone services and we couldn’t physically get to the cinema to speak to someone. Would never use Cineworld again as there are other cinemas with better facilities and better customer service. A warning to others- do not rebook tickets online as you will not be offered an exchange regardless of the circumstance.

ABSOLUTE GARBAGE! I KNEW SOMETHING WAS WRONG AS SOON AS THE TRAILERS STARTED. THE SCREEN WAS CROPPED AND 10 MINUTES INTO THE FILM THEY CANCLELED THE WHOLE MOVIE. I WAS LOOKING FORWARD TO WATCHING SPIDER-MAN ASWELL WITHOUT SPOILERS

If I could leave -10 I would!!!
Having had an annual membership with Cineworld for over eight years and purchasing my annual pass with club card points. They have just deducted £17.99 from my account without permission although they tell me they have it! They informed me that they sent me an email – which they never did as I have triple checked. And then they refuse to give me a refund. Cineworld are acting fraudulently and underhand and I can’t see how they can survive with these tactics as when I go to Huntingdon, most of the seats have holes in them or foam falling out of them and are very uncomfortable and yet if I go to a vue or a showcase, they charge a fraction of the price and they are like luxury seats. Now I I understand why they have to defraud people and scam them. Stay away and let them go down the river that’s how I feel.

I went to a screening of The Odyssey...

The film started and approximately 5 minutes in, the picture disappeared. It took 10 minutes or so for this to be noticed and fixed. Starting again, the film managed 10 minutes the second time, before the same thing happened. I left.

You might expect an email apology, and dare I say a refund, but no....

Worse still, I did recevie an email requesting a review, where I explained what happened....Still nothing.

Truly terrible...

Really poor customer service experience. Partner accidentally booked a showing for the wrong date - contacted Cineworld days in advance to see if we could rebook. Advised we could not because we were cineworld members - if we had been, they can rebook as late as 20 minutes before a showing. Seems like a particularly inflexible customer service approach - we wouldn’t use them again after this experience.

They cancelled my booking without giving a reason but have used a Meerkat movies code which I can’t use to rebook. What’s particularly disgraceful is that customer services don’t care. I’ve been passed from form to form and just get automated replies. Last time I try and book with Cineworld. If you can’t be bothered to offer customer service you don’t deserve customers.

Went to see Toy Story 5 with family at Stevenage branch. Great film, easy access and the chap called Tony on the food and drink counter was delightfully friendly and welcoming.

Cineworld have just sent me an email to change the screen for my showing. They have stuck us in really rubbish seats no where near the ones that we originally picked inspite of the fact that there are seats available in the new screen similar to the ones that I booked. You can't ring up anyone as they have done away with that. Cineworld customer service is a joke!