Cineworld Bewertungen 

The refund policy is terrible. I booked 2 hours before the film but got the wrong day. I logged in to my Cineworld account, but it wasn't the app, and within 2 hours could not get a refund. I am not going back to Cineworld anytime soon.
I sent a complaint/request email. The response showed very little empathy or compassion.

I was optimistic when Cineworld first opened cause I hadn’t gone there before and I alllwats went to the one in Liverpool one odeon for years. Now I love it

Been going there for years , most of the time we go , there are hardly any lines , friendly staff and good snack / food options.

Used to go there with my disabled mom , and the disabled way into the screening were completely different to the odeon , especially when there was “ work “ going on , we went sort of behind the scenes of cinema which to me was very cool.

Once we got into the screening there was a lot of leg room BUT depending on which screening we went into , either at the very front looking my looking up at the screen , my neck hurts after a while watching the movie , I preferred the bc cause the you look straight at the screen and you don’t have to strain my neck watching the movie

Saw The Odessey at Cineworld Chichester IMAX today. Film was great but the 30+ minutes of unpleasant/disturbing horror movie trailers beforehand was not “age appropriate”. One of our party left the cinema, which spoilt a special occasion.

On Friday 26th June 2026, I booked tickets for toy story using the Google search engine for chesterfield tickets however it took me through to Sheffield without informing me and I was refused entry at chesterfield as the tickets had been booked for Sheffield.

The kind staff on entry asked me to buy more tickets for chesterfield stating this happens all the time and I would be able to get a refund through customer services.

The initial tickets I had booked were for £18 for a family ticket which I would appreciate a refund for.
The family ticket at chesterfield was considerably more expensive at £32.80 which was unexpected.

I have contacted Cineworld Sheffield and after waiting a few weeks, I have just been informed that the money will not be refunded or even issued a voucher as stated in terms and conditions

This is a shocking customer service especially after having been advised by the staff at chesterfield to buy a new ticket and that the refund would be issued as happens quite often.

Website is just bad and slow

Took grand children to see Toy Story 5 on the 27th June ( booked online 26th) on arrival we were told that the screening was cancelled due to air conditioning problems we inquired about a refund and was told it would take about three working days.It is now the 16th of July and you can not talk to anybody as everything is done by email.😡

My experiences with Cineworld as a cinema experience has been okay and I even decided some months ago to become an unlimited member as I enjoyed watching films there ..

lately due to a change of address which means I can no longer get to my local cinema of choice, I decided it was time to cancel the Unlimited membership.

Sadly you can't actually get hold of anyone in order to do this, messages to the cinema using their contact form just get ignored and the email address they tell you to use on their own website just bounces back a message about being unmonitored.

This is clearly unacceptable and anyone thinking of joining Unlimited, I strongly advise you not to bother.

Cineworld should not be in business with this model of setting up subscriptions and then ignoring any cancellation requests.

Theives is what Cineworld are.
Absolutely shocking customer service. OR SHOULD I SAY IS THERE EVEN A CUSTOMER SERVICE????
I have been trying to get hold of someone for 4 weeks now to reimburse my money they charged me 3 TIMES for!!!!
White Rose Cinema couldnt help me although it happened in store and directed me to the email address that no longer gets monitored. I have completed 6 forms and still NOT 1 RESPONSE.

Appalling Customer Service as unable to speak to a human and all via email. They take days to get back to you which is too late to help.
Avoid at all costs.

A huge thank you to the fantastic team at Cineworld Plymouth for looking after our group of 103 students and staff from Devonport High School for Boys. From the moment we arrived, the staff were incredibly welcoming, organised, and accommodating.
Nothing was too much trouble, and they went above and beyond to ensure everything ran smoothly for such a large group. Their professionalism, patience, and friendly attitude made the whole experience enjoyable and stress-free for both our students and staff.
We really appreciate all of your hard work and would highly recommend Cineworld Plymouth to any school or large group looking for a well-managed, enjoyable cinema visit. Thank you again – we look forward to visiting again!

Worst experience with Unlimited membership card. I purchased the card within a few days (never used due to personal emergency) applied for cancellation as it is within the cooling off. They responded as the refund will be done in 7-10 working days. It is now around 3 months and I haven't received my refund and there is no response to my emails. There is no customer service contact number. The only way to contact them is via email.Never go to cineworld as they have zero customer service. I don't know how to claim my money.
Very disappointed.

went to watch obsession, asked for id which i didn’t have on me (who takes id to the cinema) refused to let me in after saying im 18. then when leaving they refused to give me a refund. do not recommend

I raised a request 2 months in advance to ensure my 3 month Cineworld membership was not renewed (otherwise they charge your card, and it HAS to be well in advance like 2 months, any later, these thieves will say it’s not possible and still charge you). Anyways someone called Danny got back to me and said it won’t be renewed and will end on 13th July. I went on the app to book a cinema ticket in the 14th of June and saw it’s been revoked. I emailed asking what he’s done. He said it was cancelled in error. He was so full of crap, he said buy a new membership and as a gesture of goodwill he will add a month on. So he wanted me to buy a whole new 3 month membership to give me my remaining month back and called it goodwill. I know right, thick person. Anyways I responded saying it’s your error and don’t expect me to buy a new membership just to get the month you owe me back. The thick person didn’t reply and ignored me for ages so I raised a new ticket. Someone called Lauren replied and offered a BACs refund for the month I missed out on and offered vouchers as good will. I still haven’t heard back since after asking if it’s done. I’ve now raised a formal complaint against Cineworld and have got the ADR provider involved. Cineworld are filled with scammers and thieves. The customer service is awful.

Booked tickets for wrong day noticed instantly and clicked the cancel booking on the next page after paying got my refund today but minus the boking fee. Come on Cineworld booking fee for 3 seconds of having the tickets and this is good customer service??

Absolutely shocking customer service from this company.

They don't answer emails or the forms that they make you fill in.

They break the direct debit guarantee by raising the price of unlimited without telling you and then move you on to a payment method instead of the direct debit.

Am cancelling my unlimited and moving to Odeon.

I attended Broughton Cineworld on 25/06/26 at 7pm, with five friends.

While most of the staff were professional and helpful, two members of the front of house team made the trip unpleasant with rude and discriminatory behaviour. 

One woman was stood behind the serving counter in the main area, using a fan, she didn't appear to be doing anything while other team members rushed around and customers queued for service. My friend and I were stood at a till for a few minutes before she called over that the till was closed. She had already looked over at us several times before letting us know. We were then served by a man who was rude and surly. My friend who is a lip reader then told me that the woman who was fanning herself and the man who had served us, were talking while we waited to go into the screening, and the man had looked at our group and said 'f**king qu**rs' to the woman. 

The attitude and negativity of the two staff members really spoiled the experience, and let down the other staff and your organisation. 

Not a great look for staff to be front of house insulting customers.

Cineworld UK are taking the piss with their so called customer service.
You cannot ring them.
You cannot email them.
You can only fill in a web form.
This is then ignored and an automated reply sent every 10 days or so.
I was trying to sign up to Unlimited using a Tesco partner code, their system just won't take it.
I literally can't give them my money.
I am about 3 weeks into trying to get a straight forward response from Cineworld and absolutely nothing.
They have permanently lost a long time customer.
(BTW Tesco customer service sorted out a refund within 24 hours, perfect service from them)...

Found website difficult to use. All I wanted was to see all dates Toy Story would be showing. Emailed and they responded talking as if I had booked, so didn't read my query properly. Overall poor experience.

So many negative reviews for Cineworld - promote Andrew from the Watford branch immediately!!

I want to give a huge thank you and recognition to Andrew, the Team Leader at Cineworld Watford, for delivering customer service that is increasingly rare to find these days.

During our visit, there was an unexpected failure with the air conditioning which affected some of the screens. Rather than hiding from the issue or offering excuses, Andrew personally checked on customers during the film, apologised for the inconvenience, and made it clear that anyone who wished to leave or exchange their tickets could do so.

We decided to stay and finish the film (Masters of the Universe, which was fantastic, by the way!), and when we exited the cinema, Andrew and the team went even further by offering all affected guests complimentary tickets to return on another occasion.

This was no small gesture. Too many large businesses today are happy to take your money, deliver a subpar experience, and leave customers feeling ignored while charging premium prices for the privilege. Andrew demonstrated the complete opposite approach. He showed genuine care, accountability, and a commitment to making things right, despite the issue being completely outside of his control.

His professionalism, communication, and customer-first attitude turned what could have been a disappointing experience into one that actually increased my respect for Cineworld. Andrew's example deserves to be recognised, commended, and replicated across the industry.

Bravo, Andrew — you are a superstar of hospitality and a credit to Cineworld. Thank you for going above and beyond.

Ashford Kent Branch, I took my 15 year old daughter to the cinema as a birthday treat. Got all food and drinks just to be asked for proof of her age. They demanded a birth certificate or national insurance number or ID with a photo. When I explained I don’t carry ANY documents with me they then beated around the bush and when I said “ ARE YOU REFUSING US ENTERY?” . A pompous little boy who was shorter than my daughter and still had bum fluff on his face said, “yes I am”. This is my second complaint I have had to write about these people after refusing to except Scottish sterling notes. I will never go back there and will use other cinemas for our entertainment as they are rude and thought they were doing us a favour by refunding the cost of tickets and food. They need new management and to train there staff to have manners and to be civil and to be POLITE. Thanks for ruining her birthday evening.