Cineworld Bewertungen 

I joined Cineworld Unlimited using a Recommend a Friend referral code. The offer clearly states that after paying the 3-month minimum term, the 4th month should be free.

I paid the first 3 months, but Cineworld still tried to charge me for the 4th month instead of applying the free referral month.

I first contacted Cineworld about this 15 days ago. I then followed up 7 days ago and again 5 days ago. Despite three separate attempts to contact them about a billing issue, I have still received no meaningful response.

This is extremely poor customer service. It is bad enough that the referral offer was not applied correctly, but ignoring repeated emails about an incorrect attempted charge makes the situation much worse.

I should not have to chase for over two weeks for Cineworld to honour its own referral promotion. Based on this experience, I would not recommend Cineworld Unlimited, especially if you are relying on any promotional offer or referral code being applied correctly.

Booked to watch masters of the universe at 19.40 in stevenage on 06/06/26 on 23rd of May.
Today received a email telling me that the screening had been cancelled and that we would receive a refund however I booked the tickets using Tesco club card vouchers.
I booked 4 tickets and some friends with unlimited pass booked 2 seats next to us, so 6 people in total.
Upon receiving the email I contacted Cineworld to ask them to move the tickets to the performance before or the next one after to which they said they could not do and it’s stated in their terms and conditions that they can cancel screening at anytime.
I asked about how they are going to refund me as I used Tesco vouchers and they told me I had to contact Tesco and they could not help.
I find this service unacceptable that I have to do all the chasing without any help from them.
The simplest of solutions would be to just move the tickets to another performance(I have checked and there are plenty of seats available) but no they cannot do this?
Will think about alternative cinemas going forward.

I bought a ticket for 11.99 just to not be aloud in by the very rude staff when i was just trying to watch backrooms an i was being nice but they were jist straight rude. cineworld is terrible rude staff uncomfortable seats dead cinema odeon is so much better.

Tried to book tickets, complete waste of time. Will never use again. Clearly a problem looking at other reviews and company don't seem too interested in fixing a website that is clearly unfit for propose.

Visited the cineworld in my town today after booking for myself and my 10yr old nephew to go see a film that was a 4DK showing to be asked how much I weigh because on these showings there are weight restrictions among other restriction. I am a big girl and was over the weight. I was told that I shouldn't have booked that showing after reading the restriction which would have been shown... advised them that while booking no restriction were shown. Manager was called and she said it would have shown the restrictions before I paid so I went through showing them step by step the booking all the way through to processing the payment. They blamed it on my phone not showing the restrictions. I did however get a refund although it still is not showing as being refunded back to my account as of yet!!!!

They banned me back in 2024 for being autistic after a meltdown online calling staff "brain dead" I explained about my disability, they don't care. It is my opinion based on my experience and the experience of other disabled customers that they hate disabled people in their cinemas.

I've tried reaching out intermittently to appeal but they say they are not prepared to welcome me back, they've provided no comment on my disability or reasonable adjustments/ considerations regarding this unfortunate situation. I'm not sure what can be done it's just really sad for me.

Cineworld Belfast is a lovely looking cinema and well maintained. However, the ones in charge of accurately popping in the times of screenings each week aren't good at performing their job. Numerous occasions I gave travelled to this cinema only to be told that the times online aren't correct. Therefore wasting my time and fuel. On other occasions I come down only to be told that the showing is in screen x and so costing more. even though the website shows the showing is not in screen x. Having worked in a cinema in my employment career these issues shouldn't be happening. Cineworld Belfast seems to lack second checks and quality control regarding posting accurate info. Think I might go to Odeon or Movie House in future.

Attempted to book cinema tickets on-line. Unable to even reach Cineworld website with VPN connected. With or without VPN, ordering online is slow, because at every new screen, I had to wait for the Cloudflare "verification" process. 
Had Giftcard which was definitely still valid. After entering giftcard details, and selecting "Use Card", it would not proceed any further. After several attempts, finally got to the next page which showed the value of the giftcard (£20) crossed out, and replaced by £0. What does this mean? Anyway, proceeded to next page for entering card details, but it did not tell me how much it was going to charge my card - i.e. it is still NOT CLEAR whether the giftcard amount has been accepted - so I baled out at that stage.
There is no working telephone to contact the local cinema where I wanted to see the film. Contacted Cineworld by email. Three weeks later, I'm still awaiting a resolution.
Altogether terrible!

Cineworld valley centertainment Sheffield. 2 out of 3 visits the seats were dirty. Reported but no action.
Is a clean seat too much to expect?
Can't see a 4th visit!

I purchased some vouchers for cineword throguh the blue light card app, 2 x adult and 3 x childrens, however the two adult voucher codes won't work.

I tried to find a telephone number, but have since discovered that Cineworld only deal with issues online.

I submitted a request, 3 days later still not heard anything back so have missed the film I wanted to see.

It's not rocket science to provide good customer service. Quick replies and the ability to talk to someone would be a good start.

VERY FRUSTRATING, especially as they have my money and no way to get it back if I can't talk to anyone or they don't respond.

We visited Cineworld Enfield on May 3rd to watch a film, but partway through the screening the cinema was evacuated and we had to leave before the film finished.

At the time, managers told everyone present that we would receive an email and a refund because we were unable to complete the screening. Since then, we have received nothing except automated, computer-generated responses with no actual resolution or refund.

It is now extremely frustrating that after being promised compensation in person by management, there has been no meaningful customer service or follow-up whatsoever.

Mistakes and emergencies can happen — that part is understandable. What is not acceptable is making promises to customers and then completely failing to honour them or provide proper communication afterwards.

Very disappointing experience and very poor customer service from Cineworld Enfield.

Absolutely terrible experience at the Cineworld O2 on Sunday 17 May 2026 for the 2:00pm Michael Jackson film. I’m a Hassra member and had already booked tickets and food bundles, yet staff had no idea how to process them. After nearly 10 minutes of confusion, I had to tell them myself to scan the barcode.

I was also supposed to receive a free cinema ticket through my membership, but staff refused to honour it and forced us to buy another ticket. After more issues with the Hassra discount, my aunty ended up paying an extra £25 because of staff incompetence.

The managers were even worse — rude, dismissive, and completely unhelpful. Instead of apologising or resolving the situation, one manager only cared about saying he “doesn’t work for Cineworld” when I said I’d complain. Another staff member was so rude I had to ask someone else to serve me.

Completely ruined the experience. Poor customer service, poor training, and zero accountability. I expect compensation and a proper apology.

By mistake I booked tickets for Newport, Wales instead of Newport, Isle of Wight. The latter apparently appeared just under Isle of Wight). I had to buy new tickets and Cineworld refused a refund.

THE WORST CUSTOMER SERVICE EVER. ABSOLUTE SCAMMERY. I bought a ticket to see a movie but had to cancel a week before so plenty of notice. I asked for a refund, KNOWING that i had booked with a MyCineworld account. They refused and now all my money has gone down the drain. I will never visit this ridiculous institution. Don't go to Cineworld folks, go somewhere that's worth your money. Vue and Odeon are great alternatives!

Cineworld are big time crooks who have now made it compulsory to add a credit card details to register their membership. You assume that you have a right to cancel after the 12 months membership. NO. They hold onto your details and there is no option to cancel. When your attempt to do that online, they refuse saying contact customer services, when you contact customer services they say you go online. Real day light robbery. Nobody should ever take on a membership of Cineworld.

I would not even give them 1 star. The customer service department is abysmal and I was left leaving very uncomfortable, with no response for over a month before they finally just cancelled my account, without supplying me the recommend a friend "free" month I was actually enquiring about. Harry was the random name left by them, and I am back to waiting with no response. For all the hassle you get trying to cancel, I just wouldnt bother signing up with them. Its a real shame tho as cinemas are dying, but with service like this its not a surprise.

I have purchased a Service Seat voucher to renew my Cineworld membership.

Last year I was able to call the Customer Service Team and apply a voucher with no issues at all.

Now they have removed the ability to talk to anyone at all.

I have been round and round with Bot Ai generated replies to my questions and no real answer to any of my queries.

Today I followed the instructions provided and there is no place to enter a voucher number to renew my Unlimited.

I can't fault the local Cineworld I use. The team is amazing and always happy to help. I feel like approaching them for help as the conversaion I am having with the AI Bot is pretty repetative and boring.

I even sent a complaint in and I basically to told off for sending too many queries in. Again, AI Bot generate.

The reason I know it is a Bot, all my responses used my full name as one word. The didn't seperate my first and last name.

If I can't resolve this soon, I will ask for a refund of my Voucher and go else where.

Customer Serivce is a joke in my opinion.

Little update. I've already got the exact same AI Bot generated message I recieved the very first time I contacted Cineworld.

This probably seems trivial but I didn't like how Cineworld sneak in a 50p charge for an SMS text when booking online. It isn't clear that you actually need the text, which you don't, so I received one. As I said, it may seem trivial but I feel it's at best, underhanded and at worst, bordering dishonesty. What does it cost to send a text? I'd like them to tell me because I think the 50p is really to help cover the cost of the card transaction. Even a trivial thing like this causes me to not want to do business with a company again so, I probably won't. Poor show, Cineworld!

Cineworld cancelled the showing of the film we had booked only the day before and did not notify us of the change. On our arrival at the cinema the manager tried to persuade us to hang around for an hour until the next showing of the film but we had already booked a restaurant for after the film (and an hour's delay would have left us eating too late in the evening). The cinema manager did not even volunteer a refund - which she then only agreed to after we suggested that a refund may be due.

Very disappointing experience with Cineworld York.

Visited with my sons to watch a film and ended up receiving an £85 parking charge due to unclear parking rules. The stay matched the full film duration (over 4 hours including trailers), so this was simply normal use of the cinema.

While the car park is not owned by Cineworld, it is effectively the only parking available for the site, so it is entirely reasonable for customers to assume it is intended for cinema use. Recent changes mean parking is now only free for 4 hours unless you obtain a code inside, but this is not clearly signposted in the car park and was not mentioned by staff.

As a result, it is very easy for genuine customers to be caught out.

What’s most disappointing is Cineworld’s response. I've emailed them a number of times but they refused to help or offer any goodwill, relying on generic replies rather than addressing the issue.

This turned a straightforward family visit into a frustrating and expensive experience. I won’t be returning. My advice - go to Vue cinema instead, cheaper, not parking non-sense and the staff have always been kind and helpful