Rang up for quote it came through with incorrect dates even though I had corrected the person on these! When I rand back person was very helpful and ,made the necessary changes quickly and efficientl... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Like others commenting on here, I'm disappointed my annual policy premium has gone up so much (50%) at age 60. I've bought annual policies for years with Columbus. I was allegedly given 30% discount b... Mehr ansehen
Unternehmen hat geantwortet
The renewal experience was fine and easy to do. I did have some minor issues with the login system as I'd forgotten my password it did not recognise my memorable information which I'm sure was correc... Mehr ansehen
Being over 80 means I have to take out a travel insurance for every trip (indeed, many insurers won't cover an octogenarian!) Yet again, Columbus Direct has served me well! Pearl gave me clear inform... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Columbus is one of the UK's leading Travel Insurance providers. Established in 1988, we were the first company to sell travel insurance direct to the consumer, cutting out the middle man and saving our customers up to 60% in the process. Over 20 years on we have covered over 15 million travellers all around the world. We put our customers first and have won multiple awards for our cover and customer service including the ITIJ Travel Insurance Intermediary of the year award and also the Best Travel Insurance Provider from the Personal Finance Awards.
Why choose Columbus Direct?
Vom Unternehmen geschrieben
- Great value travel insurance
- Columbus provides great value travel insurance and award winning customer service. With single trip cover starting at just £2.69 and annual policies from £22.
- Flexible cover
- With 3 levels of cover to choose from; Bronze, Silver or Gold - you are bound to find a policy to suit your needs.
- Excellent Benefits
- Columbus policies offer a wide range of benefits including up to £15 million emergency medical expenses, 24hr English speaking assistance service, cancellation cover up to £5,000, cover for lost, stolen or damaged baggage up to £2,500. Plus kids go free on all family annual policies.
14 day money back guarantee
Not happy with your policy? It's not a problem with our money back guarantee...
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not taken a trip to which the insurance applies, and you have not made a claim.
Kontaktinformationen
5th Floor, 3 More London Riverside, SE1 2AQ, London, Vereinigtes Königreich
- 0800 068 0060
- customer.service@columbusdirect.com
- www.columbusdirect.com
4,4
Hervorragend
11 100 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Policy renewal
Had a little trouble registering online but once I sorted that out the webside is easy to navigate. Once my renewal details were complete it didnt give me the option to request paper copies of the documents so ended up ringing customer services and they sorted it out instead
20. August 2026
Professional Service
Simple process booking travel insurance for my family. No complaints.
6. August 2026
Competitive prices and so easy to buy…
Competitive prices and so easy to buy the policy. I renew my annual policy year after year; great company.
19. August 2026
Quick and easy process
19. August 2026
Renewal experience was fine login system had some issues
The renewal experience was fine and easy to do. I did have some minor issues with the login system as I'd forgotten my password it did not recognise my memorable information which I'm sure was correct. Then I managed to register as new user even though I was already registered with the same email address.
I'd like to have the login link available on the main Columbus page and to be able to login with my Google account.
18. August 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Failure of your auto renewal process…
I discovered that you had not auto renewed my policy meaning my family has been travelling abroad this summer without insurance. You said you sent me emails to ask re the status of my children although I never received them. You automatically implied this was my responsibility. It clearly isn’t as I can’t be responsible if something has gone to junk mail. The net result is that I had no insurance and you had no premium from me - why on earth would I want to be in this situation? To put this right I have spent 1.5 hrs talking either to your bot or renewing my policy while on holiday so you have a very unhappy customer.
17. August 2026
Antwort von Columbus Direct
Thanks for taking the time to comment.
We note you've been a customer of ours for quite a few years now and we very much appreciate that you have continued to purchase cover in that time. We have seen though that the policy has never auto-renewed in that time. In prior years this was due to an additional premium that had been paid that meant we did not auto-renew and for the last couple of years it's been because your children are over the standard age of cover.
Where we can auto-renew customers we will and this is ideal for us and our customers as this avoids the risk of any break in cover. Whilst we make every effort to auto-renew where we can, it's not a guaranteed service and the responsibility for making sure there is cover in place is with the customer.
For the avoidance of doubt, please note we will not be able to auto-renew your policy next year or at any time your children are on the policy as they are over the standard age of cover so we need to check that they are still eligible for the policy each year.
Good renewal quote
Easy to contact on phone and discuss options available
Good price and discount for loyalty
17. August 2026
It felt smooth and easy
It felt smooth and easy. The tech built into this site actually makes admin enjoyable and so with the discount offered also, made purchasing from here a no brainer.
15. August 2026
Competitive price
I’ve used Columbus for travel insurance a few times but have never had to make a claim so I can’t comment on this. I use them because their prices are very competitive.
15. August 2026
Columbus web site for a/c log in
Columbus web site for a/c, Renewal is very poor, does not accept existing customer log in details and have to register again..
The process for renewal is very cumbersome to use and not very intuitive.
And of course no-one in person works Sat / Sun..
15. August 2026
Antwort von Columbus Direct
Thanks for letting us know about the issues you had David.
We are working with our technical team to see if we can improve on the log in process for existing/renewal customers as we are aware that some people are having problems. This is a relatively new system, certainly since you last purchased with us, so there would have been no previous log in details for you to be able to access. We are looking to see if there are ways we can signpost this better.
Thank you for still navigating this process and renewing with us. We're sure that the process next year will be more seamless.
All my insurance was done with them
All my insurance was done with them. You have to pay for your treatment aboard but they will pay all pennies back quicker than you think. For me was a dental treatment in Turkey ( £300) . Insurance cost me £100.
You never know when you might need it. Worth all the money.
13. August 2026
Quick and easy to renew my travel…
Quick and easy to renew my travel insurance, reasonable prices.
Only thing that was a bit more of a challenge was adding medical conditions. Not easy but got there in the end.
12. August 2026
Helpful reminding me of renewal and at…
Helpful reminding me of renewal and at a competitive price 😊😊👏👏
11. August 2026
careful if you get an email saying you…
careful if you get an email saying you are covered - you may not be .
11. August 2026
Antwort von Columbus Direct
Thanks for sharing this experience and for highlighting this issue for us.
We have identified what went wrong on this occasion and discussed this with the agents involved in the case to ensure they have the necessary support so that a similar issue won't occur again.
We are sorry for any confusion or inconvenience caused.
Excellent & concise service
11. August 2026
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