Very helpful staff and friendly guided us through ordering the correct fireplace and fire for our property without there help we would have been in potential trouble.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Really easy to order and with finance option, my Internet crashed when order was going through so I contacted the cheadle store to ensure ordered had been received. I spoke to a lady there who was... Mehr ansehen
Unternehmen hat geantwortet
We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Mehr ansehen
Unternehmen hat geantwortet
When we entered the showroom we were greeted by Dylan. He was extremely helpful. The fireplace was delivered and fitted on the date promised. The good service didn't end with Dylan. Tom and his son f... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Kaminöfen
- Fachgeschäft für Haushaltsgeräte
- Geschäft für Dekoration und Inneneinrichtung
- Kaminbauer
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Direct Fireplaces
Vom Unternehmen geschrieben
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Kontaktinformationen
137 Wellington Rd North, SK4 2PF, Stockport, Vereinigtes Königreich
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,4
Hervorragend
366 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Dimplex Fire
Ordered a Dimplex Optimyst electric Fire and Spacer. Spacer didn’t fit. Fault of Dimplex. Dylan Farrant sorted it out, excellent customer service.
17. April 2026
Antwort von Direct Fireplaces
Hi John,
Thanks for your review.
We're sorry for any inconvenience but it's good to hear that Dylan and our customer service team were so helpful,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
After a sticky start a very lovely man…
After a sticky start a very lovely man called John got involved and he sorted the problem that my mum had. I can’t fault his customer service!
21. April 2026
Antwort von Direct Fireplaces
Hi Linda,
Thanks for your review,
We're sorry for any initial inconvenience but we're glad that John and the team were able to sort this out for you,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Excellent Customer Service
Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which wasn't an issue to them. They also explained all the functions on the fire and gave us some useful tips on how to prepare the existing chimney breast to fit the new fire.
Would recommend Direct Fireplaces to anybody.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Stephen,
Thanks for your kind review.
It's good to hear that our showroom team was so helpful. We're lucky in that the Cheadle shop is large enough to display a very wide range of products. As you mention, we're also happy to quote for bespoke surrounds, hearth etc. where a made-to-measure item may be required to suit your circumstances.
We really appreciate your recommendation and we hope that you'll let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Fabulous products, service and professionalism
Fabulous selection of fires and fire surrounds. Knowledgeable, friendly and professional staff and great service! Thank you.
2. Mai 2026
Antwort von Direct Fireplaces
Hi Alison,
Thanks for your review,
It's great to hear that your experience in ordering with Direct Fireplaces has been so positive. Our aim is to provide a wide range of quality fires and fireplaces and with the best, most professional sales advice that we can offer.
If we can do anything else to assist then please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
Excellent company to buy from
Good selection of fires with very friendly staff who were super heloful and made the whole experience very essy. Highly recommend
2. Mai 2026
Antwort von Direct Fireplaces
Hi Marilyn,
Thanks again for your order. It's great to hear that you were impressed by our product selection and our sales assistance.
Your recommendation is hugely welcome. If we can offer any further advice then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Good range of fireplaces and fires at good prices
Good range of fireplaces and fires. Staff were helpful but not pushy. Everything was explained properly. Good prices and fitted promptly and cleanly.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Sue,
Thanks for your review,
It's good to hear that our team was so helpful and that you were impressed with our product range and pricing,
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very helpful staff.
Knowledgeable staff who helped me reach an informed decision on my fire purchase. Arrived and delivered as promised. Fire looks great I’m very pleased.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Lesley,
Thanks for your kind review,
It's always our pleasure to give sales advice where needed. We're glad to hear that you've been impressed with your new fire now that it has been delivered,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Expert and friendly advice in store…
Expert and friendly advice in store made selecting the right fire place for our media wall very easy.
Delivery was within 4 days and bang on time and very friendly delivery driver.
Couldn’t recommend them more, as was very easy from start to finish
26. April 2026
Antwort von Direct Fireplaces
Hi Rob,
Thanks for your order and for your review,
We're so pleased to hear that the showroom team was helpful and that you received the delivery as expected.
Your recommendation would be very much appreciated, but please also let us know if we can offer you any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Check that the fireplace you are looking at on the website is actually what you are buying.
I needed to buy a new gas fire for my lounge. I found Direct Fireplaces website, and on it a picture of a Verine Orbis Plus Slide Control Fire with Athena Fret. There were no options for the type of fret on the order form, so expected the fire to look like the one in the picture. I contacted the firm and was told that the fret on the picture was a Bauhaus Fret, and would cost an additional £85 to change it. I spoke to Trading Standards who informed me that this was misrepresentation as the picture shown did not show the described fireplace, and it should be changed at no cost to myself. I was in contact with Nick JG at customer services who has been excellent dealing with my problem, and through his help and assistance a Bauhaus Fret has been delivered to me, which leaves the fire looking as I intended it to, and I am very pleased with the end result.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Anthony,
Thanks for your review.
We are sorry for any confusion regarding the order. It looks like you placed this order via a Special Offer product listing (these may be advertised in the event of an unopened return or similar at a reduced price). The likelihood is that the web team listed this special item with an image of a different fret out of human error, and that there was subsequent miscommunication with our customer service team regarding which fret should have been received as standard.
It's good to hear that Nick was so helpful in resolving this for you and we hope that this wasn't too much of an inconvenience. If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Happy with overall service
Happy with overall service, installation was rearranged numerous times due to manufacturing issue.then a hiccup on installation but that was sorted by gas engineer. On the whole very happy with my new fire and surround.
25. April 2026
Antwort von Direct Fireplaces
Hi Bettina,
Thanks for your review.
We are sorry for any inconvenience regarding the installation but we're glad to hear that the fireplace has now been fitted,
It's also great to hear that you've been impressed overall with the service from our team at Direct Fireplaces.
Please let us know if we can advise or assist further,
Kind regards,
Direct Stoves & Fireplaces
Antwort von Direct Fireplaces
Hi Jacqui,
Thanks again for your order and for visiting the Bromsgrove showroom. It's great to hear that Annette was so helpful and that you were impressed with the advice provided.
If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Helpful knowable staff,with so much…
Helpful knowable staff,with so much choice of fires,we got just what we were looking for.
30. April 2026
Antwort von Direct Fireplaces
Hi James,
Thanks for your review.
It's good to hear that our team was so helpful, and that you've found the right fire for your needs,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great product
Great product, reasonably priced and just what we were looking for!
Quick delivery and well packaged
Thankyou for the good service
24. April 2026
Antwort von Direct Fireplaces
Hi Debra,
Thanks for your review.
It's always our aim to offer a great range of products with quick delivery and at reasonable prices, so it's great to hear that this was your experience in ordering with us.
Thanks again for your order and please let us know if we can offer further assistance,
Kind regards,
Direct Stoves & Fireplaces
Really pleased
The website and products were very well detailed and informative. Easy to place an order. I was kept informed every step of the way. The whole process from ordering to delivery very smooth and quick. Fire not yet installed.
22. April 2026
Antwort von Direct Fireplaces
Hi Alison,
Thank you for your review.
We're glad that you found the website so easy to navigate and that the ordering process was smooth and speedy.
If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very good all round
Great help and advice by Faz when buying and excellent when it came to the fitting. Good job and very tidy and helpful.
27. April 2026
Antwort von Direct Fireplaces
Hi Mike,
Thanks for your kind review.
We're very pleased to hear that Faz in our Sales team was so helpful and that all went well with the installation.
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
The showroom experience and ordering and fitting…
The showroom experience and ordering with Dylan was seamless and he was extremely helpful in helping us get the best fireplace and fire combo to suit our needs. Post ordering the fireplace & fire fitting was very efficiently organised by Karen. The only disappointment was that the fitting by Jacob Marsden appears to be OK however he failed to leave us with the serial number for the fire and fobbed me off when I asked - saying it was behind the fire trim. This meant I couldn't register for the extended warranty. It of course as I thought would be on a plate at the back of the fire. Dylan sorted out with evonic that we could do it with 0000 as the serial number and we have now registered. The only other choice would have been to pull the fire out and look on the back. I wasn't going to do that but Jacob could have offered to call and do that to correct his error.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Thomas,
Thanks for your review.
It's great to hear that the service received both from Dylan in our showroom team and Karen at Direct Heating Services was so helpful.
We're sorry for any confusion regarding the warranty registration. The installer is not employed through ourselves and is instead subcontracted through Direct Heating Services' fitting team. While the fitters are generally very knowledgeable regarding popular product lines such as Evonic, they won't necessarily have the same product knowledge in terms of specific items compared to our sales team. A number of inset electric fires do have the serial number displayed underneath the trim or visibly on the inside of the fire when installed, which may be why there was confusion in this instance.
Regardless, we're glad that Dylan was able to assist and if there is anything else that we can do to advise, please let us know,
Kind regards,
Direct Stoves & Fireplaces
fire and ceround …
the fir seround was perfect but deliverd left out side told he could not bring indoors we are both 78 had to get help marble we could not move it . fire also perfect aparpart from nob missing still wating . but still love it.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Margaret,
Thank you for your review.
It's good to hear that you have been impressed with the fire surround and we are sorry for any inconvenience relating to the delivery. As per the information on our website, our free standard delivery is a one-man service and the courier is therefore unable to carry items into the property.
For future reference, we do offer an upgraded two-man service for certain items and our sales team is always happy to advise where customers may need to query delivery options ahead of purchase.
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Very helpful advice and fair price
Very helpful advice and fair price. Also, appreciated the service when we asked to change the front frame. Thoroughly recommend!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Harish,
Thanks for your kind review.
We're glad to hear that our team was so helpful. Your recommendation would be very welcome.
If we can assist with any future orders then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Antwort von Direct Fireplaces
Hi Steven,
Thanks for your review,
It's great to hear that your experience with our sales team was so positive,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Excellent showroom
There were lots of fires on display and the staff were friendly and helpful
19. April 2026
Antwort von Direct Fireplaces
Hi Elaine,
Thanks for your review.
We're pleased to hear that you found our showroom selection to be impressive and that our sales team was so helpful,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
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