We went to the store where there were a lot of both electric and gas fires on display. We chose an electric fire, we were served straight away and as the delivery driver was getting ready to deliver s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very helpful staff and friendly guided us through ordering the correct fireplace and fire for our property without there help we would have been in potential trouble.
Really easy to order and with finance option, my Internet crashed when order was going through so I contacted the cheadle store to ensure ordered had been received. I spoke to a lady there who was... Mehr ansehen
Unternehmen hat geantwortet
We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Kaminöfen
- Fachgeschäft für Haushaltsgeräte
- Geschäft für Dekoration und Inneneinrichtung
- Kaminbauer
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Direct Fireplaces
Vom Unternehmen geschrieben
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Kontaktinformationen
137 Wellington Rd North, SK4 2PF, Stockport, Vereinigtes Königreich
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,4
Hervorragend
368 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Direct Fireplaces
Hi Steven,
Thanks for your review,
It's great to hear that your experience with our sales team was so positive,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Excellent showroom
There were lots of fires on display and the staff were friendly and helpful
19. April 2026
Antwort von Direct Fireplaces
Hi Elaine,
Thanks for your review.
We're pleased to hear that you found our showroom selection to be impressive and that our sales team was so helpful,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Delivered 1.5 days after ordering
22. April 2026
Antwort von Direct Fireplaces
Hi Julie,
Thanks again for your order and for your review,
Let us know if we can assist further.
Kind regards,
Direct Stoves & Fireplaces
Great fire delivered with careful no…
Great fire delivered with careful no breakages, working perfectly
10. April 2026
Antwort von Direct Fireplaces
Hi Rodney,
Thanks for your review. We're glad to hear that the fire has received with no issues and that you've been enjoying this,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Direct Fireplaces were extremely informative and helpful
Direct Fireplaces were extremely helpful, they gave me the detailed measurements of my chosen fire surround and the detailed measurements of the granite component to finish off the fire surround and their price was very reasonable. They were very helpful when I needed to change the delivery date at short notice. It’s a pity that I did not have a conventional fire place so I could also have their cast iron fireplace insert.
13. April 2026
Antwort von Direct Fireplaces
Hi,
Thanks for your positive review!
It's good to hear that our team was so helpful in getting the order placed as well as the delivery arrangements,
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Antwort von Direct Fireplaces
Hi Paul,
Thanks for your kind review,
It's good to hear that our team was so helpful in finding you the right fire for your needs.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
A happy customer.were very helpful
They were very helpful, & I got the fire I was looking for.
16. April 2026
Antwort von Direct Fireplaces
Hi Alan,
Thanks for your review,
We really appreciate your positive feedback regarding the customer service received. We also hope that you're enjoying your new fire,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Never got discount code until I had…
Never got discount code until I had already completed the purchase
16. April 2026
Antwort von Direct Fireplaces
Hi Gavin,
Thanks for your review,
Please don't hesitate to contact our Sales team ahead of any future orders (0161 376 4181 or sales@direct-fireplaces.com) ; we'll be happy to discuss any prospective discounts codes for your chosen items.
Kind regards,
Direct Stoves & Fireplaces
Antwort von Direct Fireplaces
Hi Juli,
Thanks for your review.
It's good to hear that the service received was so professional. We'll make sure to pass on your thanks to Jack and the team,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
From start to finish I would really…
From start to finish I would really recommend them!
I wasn’t pressured and all the fittings were explained.
The fire I originally picked wasn’t suitable but there was no issue changing it!
Highly recommend
14. April 2026
Antwort von Direct Fireplaces
Hi Marie,
Thanks for your order and for your recommendation!
We're glad that you felt so comfortable and informed throughout the ordering process,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Superb to deal with
Superb to deal with
Excellent customer service
Special thanks to Jude for all her help.
Can’t wait to get cooking on our Kamado Joe.
Highly recommend
8. April 2026
Antwort von Direct Fireplaces
Hi Lee,
Thanks for your review,
We're glad to hear that your ordering experience was so positive and we'd really appreciate your recommendation,
We'll make sure to pass on your feedback to Jude and the rest of the team,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Everything exactly as promised, spot on service
From looking around the showroom without any pressure, to discussing the details, arranging a quote and instal date it was a good experience. A date was agreed and the guys arrived on the date agreed, no need for chasing or checking. The team arrived lots of dust sheets and got to work. Three hours later we had a new marble fireplace and electric fire. We were shown the controls. Every part of the service was spot on
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thanks for your review. It's great to hear that you were impressed by your ordering experience.
We're also pleased with your feedback regarding the installation service,
If there is anything else that we can do to advise or assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Arrived when they said ,driver kept in…
Arrived when they said ,driver kept in contact told us when he was 10 minutes away fab service.
10. April 2026
Antwort von Direct Fireplaces
Hi Janet,
Thanks for your kind review,
It's good to hear that the delivery was as expected and that the driver was so helpful,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
We were looking for a new hearth and…
We were looking for a new hearth and the only one’s we could find was black which we didn’t want until we found you website which offered the one we were looking for and so I placed the order for what we required and it was so easy to do and we are now waiting for everything to arrive and then fitted.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Clive,
Thanks for your review,
We're glad to hear that you were able to find what you were looking for,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
First rate service
Excellent advice in the showroom and communication with the office regarding installation was first rate. The installer was very helpful and precise in his work.
9. April 2026
Antwort von Direct Fireplaces
Hi Karl,
Thank you for your review.
We're glad that our showroom team gave such good advice and that the installer was so helpful.
If we can offer you any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
I was given good advice before ordering…
I was given good advice before ordering my fire. The delivery was quick with no issues
8. April 2026
Antwort von Direct Fireplaces
Hi,
Thanks for your review.
We take pride in offering quality sales advice and speedy delivery, so it's great to hear that this has been your experience in ordering with us.
Please let us know if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
Very professional service
Very professional service . I cannot fault Direct Fires . I am so pleased with both my fires . Excellent 👍
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thanks for your positive review,
We always aim to offer professional service and high quality products, so it's great to hear that this has been your experience in ordering with us,
Please don't hesitate to let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Excellent company and product
Excellent company and product, delivered on time easy to deal with
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi David,
Thank you for your review.
We're very pleased to hear that you found ordering with us to be easy and that the delivery was received as expected,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
A must visit Store.
We found the choice and quality of fireplaces on display was amazing. We had been looking for a new fire, and been to so many stores, but nothing had stood out. Direct fireplaces made our decision very easy. Within 30 minutes with help from the fantastic staff we bought a fireplace with marble surround. A must visit store.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Keith,
Thanks for your review,
It's great to hear that our showroom staff was so helpful and that you found the right fireplace for your needs.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Terrible after service
This is the first time I have ever written a negative review on a purchase from a company, however I feel impelled to do so as a warning to customers. Gas fire, purchased in a ‘sale’ in January. Fitted last week and we did not open the packages until this point. When opened the gas engineer pointed out two dents. He continued to fit the fire due to his time restraints, he stated that companies are generally very good with these situations. I contacted Direct Fire Places today, provided them with the required images of the damage. They have refused to offer me any support and to provide a replacement for the damaged piece. Excuses such as.. I purchased it six weeks ago, I should have notified them straight away of which I have done so today as soon as it was brought to my attention (I have been away from home during our renovation work). I will never buy or recommend this company. Typical in being keen to take £850 from me without any efficient customer service after care.
10. März 2026
Bewertung ohne vorherige Einladung
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