We went to the store where there were a lot of both electric and gas fires on display. We chose an electric fire, we were served straight away and as the delivery driver was getting ready to deliver s... Mehr ansehen
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Das sagen Bewerter
Very helpful staff and friendly guided us through ordering the correct fireplace and fire for our property without there help we would have been in potential trouble.
Really easy to order and with finance option, my Internet crashed when order was going through so I contacted the cheadle store to ensure ordered had been received. I spoke to a lady there who was... Mehr ansehen
Unternehmen hat geantwortet
We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Kaminöfen
- Fachgeschäft für Haushaltsgeräte
- Geschäft für Dekoration und Inneneinrichtung
- Kaminbauer
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Direct Fireplaces
Vom Unternehmen geschrieben
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Kontaktinformationen
137 Wellington Rd North, SK4 2PF, Stockport, Vereinigtes Königreich
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,4
Hervorragend
369 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Terrible after service
This is the first time I have ever written a negative review on a purchase from a company, however I feel impelled to do so as a warning to customers. Gas fire, purchased in a ‘sale’ in January. Fitted last week and we did not open the packages until this point. When opened the gas engineer pointed out two dents. He continued to fit the fire due to his time restraints, he stated that companies are generally very good with these situations. I contacted Direct Fire Places today, provided them with the required images of the damage. They have refused to offer me any support and to provide a replacement for the damaged piece. Excuses such as.. I purchased it six weeks ago, I should have notified them straight away of which I have done so today as soon as it was brought to my attention (I have been away from home during our renovation work). I will never buy or recommend this company. Typical in being keen to take £850 from me without any efficient customer service after care.
10. März 2026
Bewertung ohne vorherige Einladung
Fireplace suite took a long time to…
Fireplace suite took a long time to arrive and when it did the surround was wrong. Took a further ten days to get the correct surround delivered.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Hannah,
Thank you for your feedback,
We are very sorry for any inconvenience. We appreciate that, as you mention, there was a delay in delivery of the fireplace suite and the surround was incorrect upon receipt.
As we're sure you can appreciate, both the initial delay and the time taken for the new surround to be delivered were due to factors beyond our control, as the goods in question are dispatched from our supplier. In both instances, our team worked to resolve the reported issues ASAP through coordination with the supplier, and can only apologise that it took as long as it did to have the complete fireplace in situ.
If we can offer any further assistance, please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Highly recommended
Great range of products and at a very competitive price. From ordering to shipping and final delivery everything went really smooth. The guys at customer service are quick to respond, answering all questions fully, ensuring complete satisfaction.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Neil,
Thank you for your review. We're glad to hear that you had such a positive experience in ordering with us and with our delivery services.
If we can offer any further assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Happy with the delivery along with…
Happy with the delivery along with constant updates
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Rachel,
Thanks for your review,
It's great to hear that the delivery went well and that you were kept suitably informed by our dispatch team and delivery partner,
If we can assist further then please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Very nice showroom experience
Very nice showroom experience. Sales team knowledgeable and professional. Good choice of products and installation process easy to arrange
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thanks for your kind review,
We're pleased to hear that your experience in our showroom was so good and that you were impressed with our sales advice and product range.
If we can offer any further assistance then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Over the moon with the fire for our…
Over the moon with the fire for our media wall New Forest 1600, needed a bit of help registering it, customer service was brilliant, strongly recommended.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Dave,
Thanks for your kind review.
The New Forest 1600 is a very popular media wall fire and we're glad that you've been so impressed with this, as well as the customer service received from our team.
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Double check that a LPG Gas Installer is available in your Area!
We bought a LPG gas fire from Directfireplaces after FIRST CHECKING that DirectheatingServices could supply a gas engineer in our area. This turned out not to be the case as their fitter was not prepared to travel the distance. So although the fire arrived within a few days we had to manage with expensive electric heating for 11 weeks over the cold Winter until a local LPG gas installer eventually became available.
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Cathy,
Thank you for your review,
We are sorry for any inconvenience regarding this order. As we're sure you can appreciate, gas engineers are sub-contracted through Direct Heating Services and while we try to provide as accurate a picture of their coverage area as possible, this is still ultimately at their discretion.
Not all Gas Safe Engineers will work with LPG appliances and this can also affect lead times for fitting depending on the customer's location.
If we can offer any further advice or assistance then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Rubbish Service
Ordered 4 weeks ago and had no updates regarding my order by the company Direct Fireplace absolutely terrible service. Also was given a delivery date and still gave more than the time frame and still didn't receive anything on top I had to ring them to find out where my order of £400 was will never use this company again in the future.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Atif,
We are very sorry for any inconvenience regarding this order.
We can see that you were contacted by our Dispatch team the day after the order was placed, advising that the fire had fallen out of stock with our supplier and that this was on a February lead time.
Unfortunately, and as you will be aware, there appears to have been a further delay which was not communicated to our team. As we're sure you can appreciate, the Dispatch team would not have known to provide a further update without knowledge of the delay, as the fire in question is usually dispatched direct to the customer from our supplier.
This being said, we completely understand your frustration and if there is anything else that we can do to assist then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Compact little fire
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Barbara,
Thank you for your review. We trust that you've been enjoying your new fire,
If we can offer any further assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Attentive and knowledgeable staff
Attentive and knowledgeable staff. A wide selection of products in its showroom. Fitting was done without problems and installer left room clean and tidy. Showroom experience in Nov.2025 and fitting 12/01/2026. Delay with fitting g my choice.
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Elizabeth,
Thanks for your review.
We're glad to hear that our staff was attentive and that you were impressed by our range of showroom displays.
It's also great to hear that you order has now been installed.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Faulty electric evonic fire …
Although the service at the branch was great by dylan. I paid over 2,000 for a evonic fire to be delivered 3-5 days and took over 2weeks . Then they called to say they didn’t have it can we send a different style. I agreed. It arrived faulty , motor too loud to even have on. They agreed to swap it the same day before my media wall was built . They then called again to say sorry we haven’t got a replacement , we will send an engineer to fix your faulty one . All this after paying over £2,000 . Still waiting for engineer visit .
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thank you for your review. We are sorry for any negative experience in ordering with us.
We had requested further information from yourself through Trustpilot to be able to locate your order and investigate this matter further. Unfortunately, the email address which you have provided does not appear to link to an order on our system and when we have tried calling you to discuss this, we have not been able to speak to anyone.
We have located an order which we believe to be your own but would require confirmation of an order reference number to advise further.
Based upon the notes on our system for this particular order, we can see that our showroom team has in fact been in communication with Evonic Fires as the manufacturer. This was both to try and expedite an engineer visit and (by your request) to delay a scheduled visit because of a prior commitment.
If you can call our customer service team or email customerservice@direct-fireplaces.com providing your order reference number and any supporting information, we would be happy to advise further,
Kind regards,
Direct Stoves & Fireplaces
Dimplex Optiflame fire
THE WEBSITE WAS FAIRLY EASY TO USE AND SELECTING AND ORDERING WAS STRAIGHTFORWARD. DELIVERY TOOK JUST A FEW DAYS WITH ADVANCE INFORMATION.
THE FIRE REPLACED AN OLD ONE OF SIMILAR DESIGN AND IS ALL WE EXPECTED. THE FLAME EFFECT IS SUPERB AND SILENT AND THE MIX OF CRYSTALS, COAL AND LOGS LOOKS WARM AND COSY.
WE WOULD RECOMMEND THIS FIRE AND THIS SUPPLIER.
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Kenneth,
Thank you for your review.
We're glad to hear that you found our website easy to use, and that the fire which you've ordered has been a straightforward replacement for your existing fire.
It's also fantastic to hear that you'd recommend Direct Fireplaces based upon your ordering experience,
If we can offer any further advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Appalling service
Appalling service, started with requesting a quote through the website and proceeded to ask simple questions about the chosen fireplace and measurements, back and forth emails for over two months and they would either not reply, or completely ignore some questions on my email. They could not tell me simplistic information about the product, and therefore I did not purchase anything through them, personally I would avoid.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thank you for your feedback.
We are very sorry to hear of any disappointment regarding the service received. It is always our intention to offer high quality advice, and we can only apologise that we were unable to answer your questions satisfactorily on this occasion.
If there is anything else that we can do to assist at this stage then please don't hesitate to contact our Sales team via 0161 376 4181,
Kind regards,
Direct Stoves & Fireplaces
Nice fire but a few quibbles
My order, arranged through your Bromsgrove outlet, arrived on time with helpful delivery staff. The product arrived well-packaged and without any damage. Once I'd put it in place I was (and still am) very satisfied with my choice of product.
However, three things to improve..
1) I'd ordered a grey finish to the hearth and mantle. They came as two shades of grey, but I can live with that.
2) The power plug is supposed to be anchored by a plastic part which is held in by a screw. There is no screw hole pre-drilled by the plug inlet so I've had to leave this off. Luckily the plug fits tightly and I've anchored the hearth to the wall so there will be no movement.
3) The instruction manual could do with an update to reflect the product I actually purchased, i.e. free-standing fire with mantle and hearth. I'm still a little confused as to whether I should have fixed the mantle to the wall although this isn't feasible given that I'm instructed to leave a minimum 20mm gap at the back of the fire (page 13).
Despite the above I shall look forward to using it for many years to come.
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Glyn,
Thank you for your order and for your review.
We're glad to hear that your experience in ordering with our showroom team, and insofar as delivery, was so positive.
This said, we're sorry for any inconvenience regarding the installation process. Some of our stone fireplaces are made to order for the fires around which they are constructed, and as such do not always come with full, specific printed instructions (as opposed to the fire units which will usually be delivered with a dedicated user manual).
We appreciate your feedback regardless and will make sure to pass this onto the manufacturer. Please let us know if there is anything else we can do to advise,
Kind regards,
Direct Stoves & Fireplaces
Please read before buying
Our experience paying for the fire was ok.
The fitting was was another matter.
Had to ring the day before to check that the installation was taking place as we had no call to say what time to expect the fitters. Was told to expect them at 8am.
They finally turned up at 10am. On arrival they turned on loud music and took over the living room. Made no attempt to cover furniture. Used heavy breaker to take out bricks and covered the whole room in thick layer of brick dust. Curtains everything. They had a vacuum but obviously chose not to use it to reduce dust. It was a cold wet day and they left the front door open all day and marched in and out of the house covering the floor with dirt and ruining door mat. They basically gave no regard to the fact that they where working in somebody's house and treated it like a building site. When not working they thought it was ok to sit on our couches covering them in the shit off their clothes the brick dust whilst playing on their phone like teenagers.
It took them until 6:45pm to finish the job they left all rubble and materials strewn over the drive in a complete mess not separated. Bricks and rubble in cardboard boxes etc.
I've never seen such a pathetic excuse of so called tradesmen in my life. The plaster finish around the fire was so poor we had to finish it ourselves. On closer inspection of the fire it was covered in scratches that they ( touched up ) with black spray paint to disguise them but failed.
I am being honest in saying it was the worst experience we have ever had letting these people into our house. We would never allow them into it again and recommend you don't either. Please do your homework and avoid these cowboys. The fire was very expensive and I am sure you could get it cheaper and installed by competent installers elsewhere. We just chose them as they where local and didn't research or read any reviews about them. We will not be getting the fire serviced by them or recommend them to anyone. I would strongly recommend you go elsewhere.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Christopher,
Thank you for your feedback. We are very sorry to hear of the negative experience with the installers.
The engineers that we recommend are vetted and subcontracted through our fitting team at Direct Heating Services. As such, we do take such complaints very seriously as we appreciate that this can severely impact a customer's overall impression of ordering with us.
We have made a request with yourself for further order details so that we can investigate this matter with the fitting team. If you can respond ASAP or contact our team with the same information, this would be greatly appreciated,
Please don't hesitate to let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Fire place arrived quickly and the…
Fire place arrived quickly and the fiting was also quick.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Ian,
Thank you for your review,
We're glad to hear that the delivery and fitting process was very quick and trust that you're happy with the fireplace received,
If we can offer any further assistance then please feel free to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Terrible service from start to finish
Terrible service from start to finish. Fire was not delivered on time and sizes given on the website for the recess are incorrect. I've spoken to them this morning to ask for instructions for the surround to be told that it doesn't come with instructions. Understandably my Gas Safe fitter wants to check he's installing correctly. The guy in the phone wasn't particularly helpful and I've no idea what to do now.
Edit following supplier comment:
My fitter has years of experience and has fitted hundreds of fires. He simply asked to see the instructions so he could ensure safe installation of the cast iron surround - this is understandable, admirable and safe.
I was offered some advice by your colleague, but he was abrupt and challenging to deal with. I accept you were better to deal with, but unfortunately my fitter had left site by this point.
I can't understand why you sell a product without instructions. It is standard practice for products to have instructions, even when 99 per cent of people may not need them. For example, a TV always comes with instructions.
A point of learning for me, I should have read reviews into your company before my purchase.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Thank you for taking the time to leave your review. We’re sorry to hear that you were disappointed with your experience and appreciate the opportunity to clarify a few points.
The cast iron insert supplied is a fairly standard product, and any competent, experienced installer would be expected to be familiar with its correct method of installation. In this case, the insert was initially being installed in a way that was incorrect, which is why the measurements appeared not to work on site.
During the first phone call, our team member did explain the correct installation method, but this advice was not accepted at the time. After a subsequent conversation with another member of our team, and following further discussion, the installer did later accept that the guidance we provided was correct.
We do acknowledge that it would be helpful for manufacturers to provide installation instructions for installers who may not have previously fitted a cast iron insert, and this is feedback we will pass on. However, ultimately the issue here was not with the product or the measurements, but with the initial installation approach and the reluctance to accept technical advice when it was first given.
We regret that you felt the manner of the initial phone conversation was abrupt, as this is not the level of service we aim to provide. Adam did his best to assist once the situation escalated, and we’re sorry that this did not change your overall impression.
Thank you again for your feedback, which we will use to continue improving our service.
Let down by the delivery actions
My Mother is 84yrs old, I was upset to hear that The Delivery Driver literally left the Item, on a pallet, on her actual Pathway??
I found this ridiculous...
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Ian,
Thanks for your review.
We are sorry for any confusion regarding the delivery. As per the delivery information on our website, and relating to our free one-man shipping option:
"Larger, heavier items are delivered on a pallet truck. Our drivers will deliver your items to the kerbside, as close to your property as possible. If your driveway is made of gravel or loose stones, has steps, or steep slopes, the driver may only be able to leave the pallet at the nearest safe and accessible point. Drivers cannot bring items inside your house. Your order will be left on the delivery pallet".
We aim to make this information as clear as possible and so this is also explained in the dispatch email sent between ordering and delivery.
As you may be aware, we are now offering an upgraded two-man service at only £20, which is recommended where customers may need assistance in transporting the goods into the property.
If there is anything else that we can do to assist at this stage, please let us know,
Kind regards,
Direct Stoves & Fireplaces
New Gas Fire and Surround
Had a new gas fire and surround fitted 2 days ago. The fitters insisted on payment. I left home for half an hour and when I returned home, the fitters had left, leaving the old gas fire, fire surround, rubble, cardboard packaging on the driveway, taking up car parking space. When contacting Direct Fires, they were rude, dismissive and wouldn't take any responsibility, blaming it on the fitters. They offered no help whatsoever. They were angry that they were expected to resolve this problem. Being a pensioner, I have had to pay someone with a van to come and clear up this mess.
Totally disgusting service, attitude and after sales.
Once they have the money they all couldn't care less, even though I spent thousands of pounds on a top of the range fire and marble surround.
What a lovely mess to leave me in, one week before Christmas.
Thank you Direct Fires.
My advice....
AVOID AVOID AVOID.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Diane,
We are sorry to hear of any dissatisfaction with the service received.
The engineers arranged by our fitting team, Direct Heating Services, are generally subcontracted and don't carry waste disposal licenses. As such, while they will carry out any installation work to the best of their ability, they are unable to take the old fire, fireplace, packaging or any debris away with them. This is also not a service that we provide.
This is usually outlined in any fitting quotation provided by Direct Heating Services. If this was not communicated clearly then we can only apologise for any confusion.
If you would be able to email customerservice@direct-fireplaces.com including the order reference number or postcode, we would be happy to investigate this matter further,
Please let us know if you have any further questions,
Kind regards,
Direct Stoves & Fireplaces
Firstly love the fire now it’s all in…
Firstly love the fire now it’s all in place. Delivery was a longer wait than we hoped. Got the call to arrange courier however when they got here there was no fire just the marble surround. Both Claire’s dealt well with sorting out however did find some of customer services reticent to talk (prefered email). In the end the fire was delivered, be prepared to think you might have the wrong fire as all instructions refer to it as an in the wall installation! I would defo recommend this fire as it is truly lovely, just a few hiccups on the way.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Kim,
Thanks for your review. We are sorry for any confusion regarding the delivery but we're glad that this was resolved as quickly as possible.
You are correct in saying that the user instructions received will have been for the Evonic Slimline 1000 electric fire. Many electric suites incorporate the engine of a built-in electric fire, just housed within a marble or timber fireplace design rather than a media wall. This makes them fairly versatile depending upon how a customer is looking to have the fire installed and displayed within their home.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
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