Eureka Forbes Bewertungen 

very bad sarvice..bar bar booking karneka baad v timely sarvice hota nehi hain..call v nehi lagta..

They sent a guy for there FREE SERVICE DRIVE CAMP ,he looked very young , I didn't do any servicing just checked something and went .after he is gone immediately water started leaking from the purifier,we called him he came back and cut the pipe connected to the Aquaguard saying it was torn .We didn't check it after that because the buildings water supply was cut for the day ,next day that is today,as the supply was back ,the water started leaking non stop .and it damaged our plywood furniture,and water is still leaking as I am talking .Nobody ,not the guy who came and neither the companys customer care was answering the call .Now as the customer support person picked the call and we explained her what has happened and what are the damages the first reply she gave was sir you have no amc with us for this repair you'll have to buy the amc .FOR THE PURIFIER THAT COMPANY PERSON BROKE WHY ATE WE SUPPOSE TO PAY FOR THAT .THE PURIFIER 100% GOOD BEFORE THAT PERSON CAME .And the customer support person kept on repeating the same bullshit and still tried to sell the AMC instead of solving our problem .As we told her that If you don't send a guy for the damage that YOUR COMPANY HAS CAUSED WE'LL sue your company.THEN, she told us she'll send a person and we asked when ,she replied after 5 PM so till then we are suppose to manage the problem they have caused us .Lastly,that person asked us to login into their application and lodge a complaint but to even get their to lodge a complaint i am asked to buy their AMC.Such a bad bad service from this company and we as a customer are still buying their services and putting money in their pockets is so stupid .IF THEY COULDN'T HANDLE SUCH CONSEQUENCES THEY SHOULDN'T HAVE STARTED THIS.NOW ,that I think about this ,I think they are targetting families with no AMC with their company and to coerce into buying their Service .
Also let me repeat,IT WAS A FREE SERVICE CAMP ,THAT GUY CALLED US AND SHOWED UP AT OUR PLACE LIKE WITHIN 5 MINUTES.
THIS IS A SCAM A BIG COMPANY IS PLAYING WITH US .i can mention the guy's name and number but let's see if they take any action for this chaos and take responsibility or we'll file a complaint to the court and I'll put the guy's name and number .

Extremely disappointing experience with Eureka Forbes. We recently relocated from Chandigarh to Mohali and raised a request to uninstall and reinstall our RO. The uninstallation itself was delayed from Saturday to Monday. On Tuesday, your representative, Ishwar Yadav, informed us that the RO would not work properly in Mohali due to hard water and advised us to purchase a UV purifier. Trusting this advice, we immediately purchased one for ₹14,490, with an assurance that installation would happen on Wednesday.

Wednesday passed with no installation. Despite repeated calls, messages and emails, we received excuses and false assurances, and eventually Ishwar Yadav stopped responding. The installation finally happened on Saturday.

This left us without a purifier for an entire week during an already exhausting house relocation. With people constantly coming in for shifting, fittings and setup, we had no basic drinking water at home and had to buy packaged water for drinking, cooking and guests. In September weather, this was extremely stressful, inconvenient and embarrassing.

For a company like Eureka Forbes, this level of delay, poor communication and lack of accountability is completely unacceptable. A basic necessity like safe drinking water should never be made this difficult for a paying customer.

Think twice before purchasing a water purifier from Eureka Forbes.

My experience with this company has been extremely disappointing. At the time of purchase, they made several claims about the purifier’s features and capabilities. However, after the purchase, the service representative started saying that additional components, such as a TDS controller and extra filters, were required and that certain features I was told were available were actually not included.

The after-sales service is even worse. Whenever we request a service visit, we are told that they will come only if we agree to install these additional components and pay extra for them.

What is even more concerning is that we were asked to make the additional payment to the individual service person's personal account, rather than through an official company payment channel. This raises serious concerns about transparency and the way the service is being handled.

Overall, this has been a very frustrating and disappointing experience. I would strongly recommend that customers verify all specifications, additional costs, and service conditions in writing before purchasing.

Very ridiculous service and no response from technical team. and just want to earn money and don’t want to attend customer complaint.

Extremely frustrating experience with Eureka Forbes — No service, no accountability, no refund

This has been one of the most frustrating customer-service experiences I have ever faced.

I purchased a paid service/AMC from Eureka Forbes on 5 November 2025 by paying ₹2,687, believing that paying for a service plan would ensure timely and reliable support when required.

Unfortunately, my experience has been completely different.

I raised a service request on 6 September 2026. A technician visited on 7 September 2026 and identified a motherboard-related issue. He asked me to wait 3–4 days, saying that the required part would be arranged by the company.

I patiently waited.

After 4 days, when I contacted the technician, I was told that the required part was not available.

Since 10 September 2026, I have made multiple calls and followed up repeatedly until 26 September 2026, but my issue is still unresolved.

What hurts the most is not only the delay — it is the complete lack of accountability, responsibility and a clear timeline.

Every time I follow up, I have to explain the same issue again, wait for updates and make another call. As a customer who has already paid for a service plan, I should not have to continuously chase the company for basic service.

After being frustrated with the prolonged delay, I finally asked for a refund of the amount I paid for the service. The response was simply:

“Sorry, it is not refundable.”

So, where is the accountability?

No proper service.
No spare part availability.
No confirmed resolution timeline.
No satisfactory response.
And when I ask for a refund, I am told it is not refundable.

This is extremely disappointing and mentally exhausting for a customer who has already paid for the service.

If a company accepts payment for a service plan, it should also take responsibility for providing that service within a reasonable timeframe. Customers should not be left helpless after making the payment.

Eureka Forbes, I need a clear answer: If the company cannot provide the promised service, why should the customer be left with no resolution and no refund?

I sincerely hope the company takes responsibility, provides a concrete resolution, and addresses this matter instead of simply asking customers to keep waiting.

Very disappointed with eureka forbes service. I have received my Aquaguard purifier on 6th september but till the date the installation is not yet done. And nobody from them is solving my problem only false promises are made by them. Very disgusting service I highly recommend not to buy any product from them.

Very disappointing and extremely poor service from Eureka Forbes Aquaguard.

I am highly disappointed with the customer service and support. The way my complaint has been handled is extremely frustrating and unacceptable. There seems to be no proper follow-up or even a clear record of the ticket history.

After this experience, I seriously regret choosing this product and would not recommend Eureka Forbes Aquaguard to others.

Such a disappointing experience. I expected much better service and support from a reputed brand. Extremely frustrated and dissatisfied!

Dear Grievance Redressal Team / Customer Service Head,
I am writing to formally escalate an unresolved issue regarding my interaction with Eureka Forbes. My official complaint is registered under Ticket Id: 90807925.
Despite multiple follow-ups and providing all the necessary evidence and photographs, I have received no meaningful response or judgment from your team. We feel deeply misguided by your sales representative, and this prolonged delay is causing our family significant distress.
Please review the full case timeline and return the item.
Regards
Ananta Kumar De

Very disappointing service from Eureka Forbes Aquaguard and Spenta Services. The tap of my Aquaguard purifier broke on 17th September, and I registered a complaint the same day. It’s been 5 days with no response or resolution. Very poor customer service and support.

They don’t even have the spare parts for their own product, and their service team doesn’t answer the phone. Extremely frustrating experience.

Dear Eureka Forbes Team,

I am writing to urgently escalate the issue regarding the dismantling and reinstallation of my water purifier\.

I contacted your team on Saturday itself and clearly explained that the purifier needs to be dismantled and reinstalled at my new residence on an urgent basis\. However, despite multiple follow\-ups, I have not received the required support\.

A technician visited, but instead of addressing the dismantling/reinstallation requirement, he informed me that he had come only for regular service and started discussing AMC\. I had already explained the urgency and the reason for the relocation, but unfortunately, my concern was not addressed\.

Very disappointed with the service from Aquaguard and Eureka Forbes.
My RO purifier has been non-functional since 04 September 2026, despite having an active Gold AMC. The last technician, Santosh Kumar Rout, visited and informed me that a spare part was required and that he would contact me once it arrived. Since then, there has been no update, no repair, and no follow-up.
I have booked service requests multiple times (around 5 times) and contacted customer care repeatedly. Instead of resolving the issue, I received a message saying my complaint was closed because they could not reach me on a phone call.
This is completely unacceptable. If a service appointment is booked, the technician should visit the registered address. Closing a complaint simply because a call was not answered is poor customer service and an excuse to avoid providing support.
As a result of Aquaguard's failure to honor its AMC commitments, my family has been forced to purchase bottled drinking water from outside, leading to additional expenses of approximately ₹1,800 so far.
Customer ID: 6002862870
Registered Mobile: 9871512898
I am demanding:
•Refund of my AMC charges.
•Reimbursement of ₹1,800 incurred on drinking water.
•Immediate action and accountability for the unresolved complaint.
I would not recommend purchasing an AMC from Aquaguard if timely service is not provided when customers need it the most.
#Aquaguard #EurekaForbes #PoorService #AMCComplaint #CustomerExperience #ROServiceFailure #ConsumerRights

Third class After Sales service. Their application system to manage after sales service often goes in breakdown state. Their service franchise owner do not care about the customer suffering due to the delay in service visits.

I ordered Aquaguard water purifier and no one came for installation for 20 days despite multiple calls to customer care, multiple escalations, writing multiple time on social media platforms. Customer care is useless and does not provide any support. WhatsApp is even worsted, finally you feel trapped and no source left to escalate. Ultimately you have to get is done by 3rd party vendors only and you will not get any service and warranty commitments

As most of the review which is mentioned here, Eureka Forbes is not a professional entity now, they just bluff about their service, we purchased Robot Vaccum in July 2026, the mop is not working since August, we have been raising complaints since August but no reply from customer care till September 18, 2026.
Personal advice not to buy Eureka Forbes, once customers shift to another company they will learn to manage their business and their ego or pride about the brand name will get controlled.

Purchasing an Annual Maintenance Contract (AMC) with Aquaguard / Eureka Forbes has been a thoroughly frustrating experience marked by total lack of transparency and operational oversight.

Customer support claimed that filter replacements were carried out multiple times under my AMC, including an alleged replacement that I am certain never took place. When I challenged this and raised the concern that a technician could easily mark a job complete without physically changing any parts, the representative openly admitted that Eureka Forbes has no verification mechanisms or safeguards in place to catch such discrepancies—stating they simply operate on blind trust.

To make matters worse, when questioned why filters were purportedly replaced just a few months apart, the official stance was that technicians can unilaterally decide to replace parts with "no questions asked," and that they aren't even required to inform the customer when components are swapped.

When you pay for an AMC, you expect genuine maintenance, verified job sheets, and clear service logs—not ghost replacements and dismissive customer service. They fail to provide basic component serial numbers or physical proof of work done. Extremely disappointing service; think twice before investing in their AMC plans.

0/5 – Extremely Unsatisfied Customer

I am extremely disappointed with Eureka Forbes / Aquaguard service.

My Aquaguard water purifier has not been working properly for the last two months. I am already an AMC customer, so I expected timely and proper service. Unfortunately, despite contacting customer care multiple times, my problem has still not been resolved.

I also spoke to customer care again recently, but even after that, there has been no satisfactory solution.

The service experience with the authorised dealer/service team in Nuzividu, serving our area in Tiruvuru, has been extremely disappointing. The response and support have not met my expectations as an AMC customer.

After paying for an AMC, customers should receive proper and timely service. Keeping a water purifier unusable for two months is completely unacceptable.

I am giving 0/5 rating. I am 100% unsatisfied with Eureka Forbes customer support and service.

I request Eureka Forbes to take this complaint seriously, look into the service provided by the Nuzividu dealer, and resolve my issue immediately.

I purchased a water purifier from Eureka Forbes a few years ago, and unfortunately, getting it serviced has consistently been the most difficult part of owning the product. I have the AQUAGUARD VISTA UV+ and had also purchased a Genuine Silver Service AMC Plan, valid from April 19, 2026 to April 18, 2027.

Despite having an active AMC, we have managed to receive only one service so far and have been struggling to book another.

Recently, we moved to a new location and requested a reinstallation. However, nobody turned up for the installation, and I eventually had to get it done through an outside service provider.

I then tried to book regular servicing and filter replacement. Since I was unable to update my new address through the app due to an error, I contacted Eureka Forbes customer care twice. During the first call, the representative took all my new details and confirmed that the address had been updated and that a service request had been booked. However, I received no call or update for an entire week.

I called customer care again and had to go through the entire process once more. To make matters worse, for the past two days I have been receiving calls from the West Bengal customer service team to arrange the service, even though I am located in Maharashtra. This is particularly frustrating because I have also received a WhatsApp message from Eureka Forbes that clearly displays my correct new address.

This entire experience has been extremely disappointing and frustrating. Having an AMC should make servicing easier, not turn it into a repeated exercise of calling customer care, explaining the issue, and still not getting the service.

At this point, I would like Eureka Forbes to refund the amount paid for my AMC plan, since I have not been able to avail the services despite repeated attempts. I would then prefer to get the purifier serviced through a reliable private service provider.

I am writing to complain about the poor service provided by your company. I am very disappointed with the service and the response from your team. Despite contacting customer support, my issue has not been resolved properly.
I expected much better service from Eureka Forbes, but unfortunately, my experience has been very disappointing. Kindly look into this matter and resolve my issue as soon as possible.

I purchased a water purifier, and it's literally of no use, every month it gets down and every time they come and suggest to change this part or that.
They suggest you to be in AMC but it's not a help.
Previously I have used their water purifier for 14 years, and it was very good.