Eureka Forbes Bewertungen 

I have purchase 3 Eureka Forbes vacuum robots from them. I have sent two of them for service as the vacuum was making too much noise. They have sent me back only one robot and misplaced the other. They are too busy complaining about other departments regarding the misplaced robot. It’s been almost close to 7 months since then but I still haven’t gotten any feedback regarding my missing robot. The most horrible technical service - They don’t even know that the robot doesn’t work if the rocker switch is off. The most horrible virtual assistance - I keep complaining that the vacuum is producing too much noise and the technician is saying that I have to reduce the vaccum power. I have no clue whether they think that their customer is clueless or is it just that their technical assistance is worthless. The most worst thing about them is out of all 3 robots only 1 works properly, one is misplaced and the other robot is so bad that I have sent it for service 3 times this month with different problem and they are still not rectified.

Eureka Forbes doesn’t deserve even ONE star I will give zero star . VERY PATHETIC response from costumer service. You can buy a new purifier but don’t buy AMC from eureka Forbes. After complaining multiple times there is no response from there service executive or technician. I bought gold AMC and all money is completely wasted . They are just looting money in name of AMC.

Pathetic after-sales service despite paid Gold AMC
I am extremely disappointed with Eureka Forbes. My Aquaguard RO stopped working, and despite having a paid Gold AMC, I have been waiting for days for a technician. I repeatedly contacted customer care and was given nothing but assurances of “escalation.”
Even the Escalation Management Team took ownership of my complaint and asked me to allow 1 business day, but no technician was sent even after that.
This has caused me considerable mental stress and harassment, and I have had to spend additional money buying Bisleri water for my family.
What is the point of paying for an AMC if the company cannot provide service when the customer actually needs it?
**Extremely disappointing experience. I would not recommend Eureka Forbes based on this service.**

I purchase in2025 water purifier Eureka Forbes in one year very bad experience Mr. VIDYANAND say ''I am only sales not responsible for service I don't care. '' a sales representative behaviour very bad . Yesterday I launched complain today no any service man come my home. A service man say'' maine door bail mara koi भी door kholne aaya aur call received nahi किया. I am at home but nobody come at my home a service man not come my security guard say no any service man come. A service man miss call and say not receiving my call. I think I am blsck listed Eureka Forbes in my society. I am chairman of the society i launched complain in Grahak Surkash forms.

Pathetic service on name of AMC. The service engineer, surprise when the technician asked to take the Aquaguard to their office to repair. Force to replace and buy new one.
Replacement of motor takes 15 but if replace the entire machine within same day.
Force to share the otp with out completing the task.
After talking to the customer care no results

They are thieves, they sell made in china products and if the device stops working, they will ignore all your complaints. Their technicians are untrained and never come for service. After hundreds of complaints a technician took the device with him and never returned, so now i have lot the device too.when I call the customer service, they just raise a complain every time but never do anything about the issue, so please don't buy stuff from these beggers.

Worst Service Company. Never ever buy eureka forbes products.
During installation it took 24 days for technician to visit after many complaints.
Similar happened after Purchasing AMC, today is 27th day and No technician visited and zero support from the company.
Rubbish Management system.

Once Again 2026-2027 Eureka Forbes Ltd is a Froud Company many compliments against Eureka Forbes Ltd in Government of India National consumer Form unfortunately Government of India is Fully Failure To Cancel Eureka Forbes Ltd License

Extremely disappointing service from Eureka Forbes in the Manjeri–Mongam–Malappuram area.

I paid for a Gold AMC expecting reliable and timely service. However, even after registering service requests online, no technician attended the complaint. Even more concerning, their online ticketing system automatically closes service tickets without the issue being attended to or resolved.

My AMC was also not properly activated after payment until I raised a grievance directly with Eureka Forbes.

What is the purpose of paying for a Gold AMC if customers have to repeatedly raise complaints and escalate grievances just to get basic service? Closing tickets without attending to the customer is unacceptable and creates a misleading impression that complaints are being resolved.

Eureka Forbes seriously needs to improve its local service, ticket management, and accountability in the Manjeri–Mongam–Malappuram area. Based on my experience, the after-sales service has been extremely poor.

I am extremely disappointed with the irresponsible handling of my complaint by Eureka Forbes.

I am suffering due to the supply of the wrong product, and despite bringing the matter to your attention, your organisation has failed to take timely corrective action. It is highly concerning that a reputed company like Eureka Forbes is unable to trace the correct product and arrange its delivery to the customer.

This level of service is completely unacceptable and has caused me considerable inconvenience and frustration. As a responsible organisation, Eureka Forbes is expected to resolve customer grievances promptly rather than leaving the customer to repeatedly follow up.

I hereby give you one week from the date of this letter to arrange delivery of the correct product and resolve the issue completely.

If the correct product is not delivered within this period, I will have no option but to approach the Consumer Forum/Consumer Disputes Redressal Commission and pursue the matter through the appropriate legal channels for deficiency in service and the inconvenience caused to me.

Please treat this communication as a final warning and take immediate action to resolve the issue.

I expect a written confirmation of the action being taken and the expected delivery date without further delay.
Ramesh Reddy
9491187459

भंगार सर्विस आहे कॉल अटेंड नाहीत

JOSHI FROM PUNE
I HAVE BAD EXPERIENCE, REGARDING SERVICE, I HAVE PURCHASE THERE 3 YEARS AMC, AND PAY RS. 8369.00, ON 6.1.26, AFTER AMC THEY CHANGE MY CARTAGES, AFTER THAT I FOUND MY TOP OF WATER PURIFIER WAS BROKEN. I HAVE CALL MANY TIMES, AND BOOK MY SERVICE MAY TIMES, NOT TO PICK THE PHONE. IT WAS PASS ALMOST 5 MONTHS. THEY FUSH FOR ONLY AMC AFTER AMC THEY NEVER HELP REGARDING SERVICE. DO NOT BUY ANY PRODUCT EUREWKA FORBES.

Before buying this product read review carefully.
Never buy Eureka Forbes its gives a pathetic product and pathetic service support that you never ever seen. If someone is writing review means they have suffered with these issues. My fault is that I have not seen review and their representatives told me a lots of benifits but after buying this you will face a lots of problems related to products and services.

There is no provisions for negative star because Eureka Forbes deserves the worst for its product and service support.

Very disappointing customer service experience with Eureka Forbes.

I have an active AMC Gold membership, but I am unable to raise a service request because my registered mobile number is no longer working, so I cannot receive the required OTP.

I contacted the call centre multiple times, but the response I received was that they cannot do anything without the OTP. This is quite concerning. If a customer loses access to their registered mobile number, what is the proper process to update the number and continue accessing the services they have already paid for?

It is disappointing that there doesn't seem to be a clear solution for such a basic and common situation. Customers with an active AMC should have an alternative way to verify their identity and raise a service request.

I hope Eureka Forbes improves its customer support process and provides a proper solution for customers who no longer have access to their registered mobile number.

NEVER BUY EUREKA FORBES, WORST PRODUCT AND CUSTOMER SUPPORT

NEVER BUY Eureka Forbes Aquaguard Aspire Nova Pro. I have purchased it in Sep'2025 by paying Rs 25000.00. Actually i am getting problem from this water filter machine just after installation. And no one to here it. I am writing here so that future customer will not be trapped in this hyped advertised brand.
1. This is low quality plastic box with some local filter inside trapped with a software and APP for good packaging. It seems they used kids toys plastics for drinking water.
2. It will never show the correct TDS. Accordingly I have purchased a TDS meter which shows the extreme output TDS value in different times like 10, 320, 240. Whreeas APP shows the filter balanmced life as 72%. The so called Eureka Forbes expert came to my house and he changed 2 components for Rs 1275.00. Still problem not solved. Now he is advising to change the filter for a cost of Rs 11000.
3. The customer support and expert technician is very rude and mean and untrained. Customer care and service is absolutely Pathetic. I feel very very sad as I am unable to solve any of the problems.
4. You can not change any single filter. U have to change all the filter together. Its APP does not shows individual cartridge life as in other Best brand water filter. Other best brand filter APP shows individual filter life. So when changing required for filter, I have to change all filters in Eureka Forbes filter machine. Whereas in other best brand individual filter can be changed.
5. I can not write any other brand product name where these problems are not observed by my friend as people will think me as an employee from other brand.
6. There is no separate tds controller. Output water will become 30 and u can’t control it. This can be done in all other brand water filter.
7. App is Worst ever and useless. It shows everything is fine.

We raised a complaint with them on 8/8/26 regarding our issue. I was connected with the technician team via video call to identify the issue 11/8/26 and I was informed on the same day the required spare will be delivered within 6-8 days. On the 8th day they called us to inform that the material couldn’t be delivered due to some issue in address which was completely false. Further they said I will need to wait for another 9-10 days before I can receive my part again. But when I asked them why can’t they send mw the same part which was already ordered before but they said they cannot provide that information so it was very evident that they were blindly lieing. Further I contacted them on 4 occasions by calling the customer care number and through email they ensured that the issue is escalated and will be resolved within 24 hours. It has been more than 4 days no action has been taken on their behalf other than receiving fake and false calls. I am really frustrated with them and they are utterly illiterate arrogant people. I can provide with all the records on the number complaint number they have opened for my issue and none of them has been closed so you can understand how annoying it is for the customer. It’s been more then 3 weeks since I am dealing with them.

My name is Ramachandran G (Customer ID - 6002296835) and I had purchased a couple of items (SMARTCLEAN HOMEMAPPING PRO S2 and AQUAGUARD ASPIRE BLAZE UV+UF+SS 2X) from Eureka Forbes dated 5 May, 2026. I am writing this mail with deep shock and dissatisfaction regarding the quality of the product and the professionalism of your sales person, the management and the customer service team. Hopeless is an understatement for the way your team has behaved over the last 1 month.

1. AQUAGUARD ASPIRE BLAZE UV+UF+SS 2X - The heating element of the water filter was not even there when the so called brand new filter was delivered. After multiple follow ups with the salesperson (Mr.Anil Gowda - 9886388359), we were able to get the same. Imagine getting a brand new product with missing parts. I hope you would not wish for the same at your home

2. SMARTCLEAN HOMEMAPPING PRO S2 (Component ID - CA-0626-034281345) - Easily the biggest scam that the company is selling to date. The very first time we used it, it wasn't sweeping the dust well. The video was recorded and shared with the sales person as well. The technician came over and said it was a suction issue and that the product had to be repaired. Considering it happened in the very first attempt, we asked for a full replacement like anyone else would have done. The pick up was scheduled and your team ended up giving the same defective piece again saying it has been repaired. After the so called repair, the robot is not even coming out of the charging dock. Now, the team is saying it is a circuit board issue. The salesperson abruptly cut the call while trying to put across our problems. He said he has given the service manager's number and that he cannot do anything now. He literally hung up the call in the middle of the conversation. He was the same person to have promised replacement after the 1st fault and a full refund when it happened for the 2nd time. The so called service and sales manager (whose number was shared by the same sales person : 7022885986 (Service Manager), 7021061616 (Another service manager) have not even answered the call once till date. We have been trying to reach out to them since Aug 7, 2026. The support team keeps on calling and say they will look into the issue. It has been more than 2 months now and there is no movement on this.

This level of unprofessionalism and carelessness is unheard of. Considering we wanted to buy Indian products and that it is a reputed brand, we decided to proceed with Eureka Forbes. This has been nothing short of a nightmare.

The product is very well under validity (Until 4 May, 2027) and we are considering options of filing a police case. We have already filed a complaint on National Consumer Helpline Portal owing to the ridiculous delay from your end.

You had asked to fill a grievance form last time. It was filled from our end almost 20 days back and we have not yet heard a word from your side. The complaint number is CM-150726-75275387

THE ASK IS VERY STRAIGHTFORWARD. WE ARE NOT FILLING ANOTHER RANDOM FORM FOR THE SAKE OF IT. WE EXPECT A FULL REFUND FOR THE FORBES SMARTCLEAN HOMEMAPPING PRO S2 PRODUCT.

IF YOU ARRANGE FOR A CALL FROM YOUR SUPPORT TEAM, ENSURE THAT IT HAS A CLOSURE AND NOT A USELESS "I WILL GET BACK TO YOU" REPLY FROM THE TEAM. WE HAVE ANSWERED MORE THAN 20 CALLS PERTAINING TO THIS WITH THE SAME REPLY AND NO SOLUTION

KINDLY READ THE MAIL BEFORE SENDING A RANDOM AUTOMATED REPLY

1 Star – Extremely Poor Product & Worst After-Sales Service

My experience with the Eureka Forbes Fully Automatic Robo Vacuum Cleaner has been extremely disappointing. The product itself has not performed as expected, and the after-sales service is even worse.

Whenever there is an issue, customer care keeps giving excuses and asking me to wait or follow up again. Despite repeatedly contacting them, there is no proper resolution, no accountability, and no timely technician support.

For a product of this price, I expected much better quality and professional service. Unfortunately, Eureka Forbes seems to be more interested in selling the product than supporting customers after the sale.

I strongly regret purchasing this product and would not recommend the Eureka Forbes Robo to anyone. Think twice before spending your money on it.

Very poor product. Very poor customer service. Extremely disappointing experience.

I have taken AMC from eureka forbes for water purifier, however whenever the issue arised they haven't turned up, i am having purifier issue last 20 days, have raised service call too, but no technician has visited till date. Now my AMC will be expiring on 24th August, i think technician will visit post 24th August and will charge additionally.

I am extremely dissatisfied with the way my complaint has been handled. Your technician confirmed that the product is unsuitable for my home's water quality, yet Eureka Forbes has not provided a straightforward return and refund. Despite your published return policy, repeated follow-ups and escalation, I am now being asked to purchase another product first before my existing purchase can be refunded. This is unreasonable and has caused significant inconvenience, stress and loss of time. I expected Eureka Forbes to take back the unsuitable product and refund my payment without imposing additional conditions. The overall experience has been extremely disappointing and I would not recommend Eureka Forbes based on this experience.