Eureka Forbes Bewertungen 

I am extremely dissatisfied with the way my complaint has been handled. Your technician confirmed that the product is unsuitable for my home's water quality, yet Eureka Forbes has not provided a straightforward return and refund. Despite your published return policy, repeated follow-ups and escalation, I am now being asked to purchase another product first before my existing purchase can be refunded. This is unreasonable and has caused significant inconvenience, stress and loss of time. I expected Eureka Forbes to take back the unsuitable product and refund my payment without imposing additional conditions. The overall experience has been extremely disappointing and I would not recommend Eureka Forbes based on this experience.

Our water purifier was not working, in this connection i called eureka forbes customer service, I wanted to replace with a new one, franchise person came he was very manipulative, he was asking me not to buy new, instead he said he will repair and i have to pay money for him, i insisted that I need a new one for which I was ready to pay, after that he stopped responding, I have made 7 complaints to customer service over 4 days, every time they say on priority they will send technician, no one even for courtesy have called me and we are without drinking water for 4 days and we are forced to buy water from outside.
4 days back I paid around Rs 8500 for 2 year contract, they are not returning my money back nor they are sending their people to attend my problem. Probably this could be the only company in the world that when say to supply a new machine, they insult the customer.
Customer service at their best....

I have bought the water purifier through the Eureka Forbes agent made the payment and have not received the product till now. It's been 2 months.
The customer service calls and wil ask me if my problem is solved or not when they should be knowing about the problem.

Worst service provider
Service is not satisfactory
Customer care giving false commitment and you will also here abusive words from there local team if you complain about not getting service
Frustrated customer will never recommend to anyone with there Services

Even 1 rating also not interested to give

Very Poor AMC Service – Not Worth the Money

I took an AMC from Eureka Forbes in December 2025 expecting regular and timely service. Unfortunately, my experience has been extremely disappointing.

Since taking the AMC, they have sent a technician only once. It has now been around 4 months since the last service, and despite repeatedly contacting customer care, there has been no proper resolution.

Every time I call, I am told that they will “communicate with the concerned team” or that someone will contact me. However, they never provide a confirmed date for when the technician will actually visit. I keep following up, but the same response is repeated every time.

If Eureka Forbes is charging customers for an AMC, they should provide the service promised under the plan. Paying for an AMC and then having to repeatedly chase customer care for months is extremely frustrating.

Based on my experience, I would not recommend taking an AMC from Eureka Forbes unless they significantly improve their after-sales service and actually honour their service commitments.

No such quality assurance of smart clean nuo robot.product not working after 16 months.

Extremely Disappointing Product & After-Sales Service — Not Recommended

I have had one of the worst experiences with this product and its after-sales service. I purchased it, and before even completing one year of use, the product developed a major issue and stopped functioning properly.

When I initially contacted the company, I was told that I needed to purchase an AMC (Annual Maintenance Contract) to get the issue resolved. I paid around ₹4,000–₹4,500 for the AMC, expecting that the company would take responsibility for servicing the product.

However, after purchasing the AMC, I was told that they still could not fix the issue because they needed to get it handled through the company.

It has been almost two years, and honestly, I have barely been able to use the product for even two months during this entire period. Paying for a product and then paying extra for an AMC, only to receive this kind of service, is extremely frustrating and unacceptable.

Based on my personal experience, I would never purchase this product again, and I would strongly advise others to think twice before buying it. The product quality and, more importantly, the after-sales service have been extremely disappointing.

Very poor service. Not recommended at all.

very bad service.. worst expirence ever..plz dont buy....
i bought it in may 2026 . and for some reson one of its part broken on 15 june.. i complained, and didnt do anything till today(14 august 2026) , getting frustrated now...plz dnt buy...

I booked a service request for my Eureka Forbes Turbo Robotic Vacuum Cleaner on 25th July. Today is 14th August, and despite multiple follow-ups, no technician has visited yet. My product has been non-functional for more than a month, and Eureka Forbes has still not been able to provide even a confirmed date for the service visit.

Every time I contact customer service, I get the same response: “We will escalate the issue.” The executives also say that the service request has been assigned to a technician, but they claim they cannot contact the assigned technician or check why the technician has not visited. If customer service cannot track or communicate with the assigned technician, what is the purpose of having a service request system?

The mobile app is another disappointment. Eureka Forbes claims that customers can book and track service requests through the app, but the tracking information is clearly not reliable. Even though customer care says my request is assigned to a technician, the app does not show any technician assignment.

The service-booking process is also poorly designed. When selecting a service date, the customer has to manually try one date after another to find an available slot. The app should simply show the dates on which slots are available instead of forcing customers to repeatedly select dates that have no availability.

The biggest problem is that I have been without a working product for more than a month, and after nearly three weeks since raising the service request, Eureka Forbes still cannot provide a date when someone will actually visit.

This is not the level of after-sales service I expected from a reputed brand.

If you are planning to buy a Eureka Forbes product, especially an expensive appliance that depends on after-sales service, I strongly recommend thinking twice and checking their current service experience in your area before making the purchase.

I am writing this with extreme frustration and disappointment regarding the completely unacceptable after-sales service I have received from Eureka Forbes.
It seems that when you are purchasing a new product, there are multiple people available to assist you. However, the moment there is an issue with the product, you are left to repeatedly call customer care with absolutely no meaningful resolution.
I purchased the SmartClean Robo less than three months ago, and my experience has been extremely disappointing:
For almost one month, the technician could not even successfully connect the product to Wi-Fi.
Once I finally started using the product, within approximately 45 days, the water tank stopped functioning and the product stopped mopping.
I have contacted customer care repeatedly—at times as many as six times a day—yet I have still received no proper resolution.
Every time I call, I am forced to explain the entire issue again to a new customer-care representative, with no continuity or ownership of the complaint.
Not a single technician has visited me in the last 20 days.
I have also sent multiple emails, yet there has been absolutely no meaningful response or resolution.
Despite repeated assurances that the water tank would be replaced, I am still waiting.
This is not a minor inconvenience. I have purchased a premium product from a reputed company, and within three months I am spending my time chasing customer care for a basic warranty/service issue.
Frankly, I am exhausted. I cannot keep wasting hours repeatedly calling customer care and narrating the same story to different representatives while Eureka Forbes takes no responsibility for resolving the issue.
I am therefore demanding an immediate resolution. If the replacement water tank. CM-120826-76717696

Purchased 4 units of Eureka Forbes AWS C-500 Water Softeners in June with an explicit commitment of FREE installation. Over two months later, ZERO units have been installed despite multiple complaint tickets.
To make matters worse, a representative recently demanded ₹15,000 for installation—blatantly reneging on the sales agreement.
This is a clear deficiency of service and an unfair trade practice.
DO NOT BUY ANYTHING FROM THIS PATHETIC BRAND.

Very bad eureka forbes water purifier. Always lack of spares after opening unsealed box. Nobody want to resolve the issue. Please don't but this product. The customer care team always saying our team will contact you but Nobody contacted since last 7 days. Still issue yet to be resolved very bas experience. Waste of money

Service of eureka forbes is pathetic and they are not bother about any complaint as i have taken amc but no one come to hear my complaint. Registered complain on 26 th june till nobody come

Terrible, Terrible experience with Eureka Forbes for last 40 days. Purchased water purifier on June 3rd from Eureka Forbes online platform. I have neither received my product yet for 37 days now, nor they have done a refund. Escalated to online sales team, customer support team, Grievance team & compliance team with absolutely zero response & action. None of them bother to respond to customer mails/ complaints . They claim themselves a global company, they are not able to deliver a simple product. Every time I call them ( have called them 50+ times) they give false commitments that the product will be delivered in a day or two. As per my experience , They are no better than a street side vendor. Highly irresponsive & don’t care for customers. It’s been a night mare chasing them every day for the product delivery post online payment. Finally i had to reach out to bank to raise a dispute call & support me to get a refund which is still in progress.
Never i will deal nor recommend for eureka Forbes products in future .The worst experience I have got with any of the online platforms .
Finally purchased water purifier from Urban company, which was delivered & installed in 2 days in a highly professional way.

⭐ The Worst After-Sales Service Experience

One of the worst experiences I have ever had with a company. I purchased a machine from Eureka Forbes, and unfortunately, the product started deteriorating within just one year.

When I contacted customer care for a service request, I was told that I had to pay ₹350 just for a technician to inspect and identify the problem. This kind of charge should be clearly disclosed to the customer before purchasing the product, especially when the product develops an issue within such a short period.

What is even more disappointing is the customer service. The representatives seemed to have very limited knowledge about the product and the issue, and instead of properly addressing my concern, the call was disconnected.

Before purchasing, customers are treated extremely well and are given all kinds of assurances. But once the product is sold, the experience is completely different.

Very disappointing product quality and extremely poor after-sales service. I would strongly recommend thinking twice before purchasing from Eureka Forbes.

I purchased a aspire minerva Aquaguard. This is IoT based model and high end model, most expensive one. After installation, it's TDS came to 10, which is not at all acceptable and is not able to increase the tds. After service complain on app and even calling it's customer care, service man didn't turn up immediately as scheduled. After, three days service man turned up and couldn't find the problem even after lot of investigation. Then senior technician came with its circuit chart and then could locate that flow sensor is faulty. I insisted that it's a new machine and from the day one it's not working...kindly replace the complete unit or cancel my order as per 10 days return policy. However, nothing worked. They were adamant that only faulty part will be replaced as per compnay policy. What's the problem of a customer in this. Very bad situation. After 10 days also part couldn't be replaced.

Disgusting service. Product not delivered and refund not processed

Had a product water purifier of Eureka Forbes under Amc where they commit to change filter every 12 months. The app again suggest us to buy amc as filter is 29 months old. Technicians ask for money and get it done. Customer care don't support at all.

Worst customer service online AMC is scam... Big scam never purchase. You wont get any filter in time

⭐ 1/5 – Extremely Poor AMC Service

Very disappointing experience with Eureka Forbes Aquaguard AMC. The AMC was purchased with the expectation of scheduled preventive maintenance, but the company does not proactively provide the promised service. Customers have to repeatedly chase them and raise complaints for basic AMC maintenance.

If you expect reliable AMC service, I strongly recommend NOT buying an Aquaguard AMC from Eureka Forbes. Paying for an AMC and then chasing the company for the service defeats the entire purpose of an AMC.

A reputed brand should deliver what it promises.