Express parking Heathrow Bewertungen 

Horrible company. Car arrived 45 mins late despite us giving plenty of notice. Very poor communication with no clarity about when to expect the car. Customer service was rude when we asked where car was.

My car was driven through a ULEZ zone while I was away and no one will respond to calls or emails.
They took over an hour to bring our car back to us on our arrival back at Heathrow.

If I could no stars I would, do not use this company. They arrived late despite calling on time. They left late and I incurred a parking fine, and they are insisting that I pay it and they will reimburse. On return from flight, I had to wait nearly an hour and the car came back covered in bird poo and was filthy, it needed a power wash to get it clean. Worst meet and greet company I have ever used

Where do I even start with this company. Absolute cowboys from beginning to end.

When dropping my car off, I waited 45 minutes for someone to arrive- which meant I had to pay an extra £12 airport parking charge because of their delay.

On our return, we followed the instructions and called the number provided, only to be met by someone who could barely speak English. We were repeatedly told “10 minutes” for the car to arrive. Forty-five minutes later, after six phone calls, being hung up on multiple times, and waiting over an hour in total, my car finally turned up.

The driver handed me the key and a parking ticket. No apology. No greeting. No “welcome back.” Nothing.

To make matters worse, the car was covered in bird mess, mud, and tree sap. From reading other reviews, it appears they are parking customers’ vehicles on residential streets rather than in the secure compound advertised.

And then the final insult — after getting home from what was supposed to be a lovely holiday, I was hit with a £100 parking charge for a car park they had apparently used while my vehicle was in their possession.

I have formally complained to the company, but based on my experience, I would strongly advise others to avoid them completely.

DO NOT use this company. You have been warned.

Honestly not recommending.customer service very rude not helping at all. They damaged my car & I called customer service not helpful and speaking rudely.

A big NO NO NO !!
I would not recommend this company to anyone.
Really rudely spoken to the customer.
Needs to learn more about customer services.
Very slow service with long wait for both pickup & drop off car.
Damaged my car’s alloy wheel.

When the complaints in-box is full, and you can’t get through to cancel a booking, which ever way you try, it says it all.

Do not use- absolute crooks. Telemetry shows my car was not parked in a secure pound but left on a street and returned covered in bird shit and debris. The passenger door was left with a long lateral scratch. Furthermore, the in car forward camera was stolen - have a value in excess of £300.
The sole director of Express Parking Heathrow is Dhruv Aneja. His company has no net assets to claim against.

I won't be using these guys again. They left me waiting when I was dropping off the car, even though I called them when required. Had a tracker in my car and they just park in either on the side of a residential street in Feltham or on a driveway. Kept waiting for about 40 minutes when I arrived back and called them, even though the tracker was showing that the car was 15 minutes away. Had a dent also but I never took photos beforehand. I do not recommend this company. It is certainly not a Meet & Greet service.

AVOID. Absolute cowboys. Offer a meet and greet service. Left us waiting an hour for our car after calling and informing them that we had landed. We called the contact number several times and were told that the driver was on the way and then that he was stuck in traffic. When the driver eventually arrived he told us he had only been given the keys 10 minutes prior and that his boss had lied to us. The car was also returned covered in leaves and dust despite being handed over 2 weeks before immaculately.

Dreadful - waited an hour at pick up. Rude and just said email a complaint if you are not happy.

Used the provided phone number upon collection of bags after a flight as we were instructed. Was initially told that the car was on it's way. We checked the cars location on our app and could see it wasn't moving for the next 15 or 20 minutes. Called again to be told again that it is being driven now so I informed them that we could see the car was stationary. They insisted it was on it's way. Waiting a further 15 or 20 minutes and called again. This time they claimed it was in the agreed meeting location and the driver was waiting and we were not answering our phone. I was stood at the meeting point and informed them of this and also that we had had no missed calls. Next it changed to being told they had brought the wrong car with a similar registration even though nobody approached us at the meeting point. Next we were told it had set off to us again. The car was still stationary on the app. After this our attempts to phone were unanswered multiple times. A driver eventually phoned us to say he is on his way. The car finally moved about 10 minutes later and we watched it all the way in to the airport. The car was absolutely filthy on the outside, mud, some kind of tree or plant looking dust all over the roof and I hope was only lots of bird muck.
Time to get car from first phone call was close to 2 hours, extremely slow.
We didn't realise until we had already set off but we also had put a tin of Monster and a tin of Red Bull in the glove compartment for our return journey after a long overnight flight and they had stolen the Red Bull. Why would they even be looking in the glove compartment let alone be despicable enough to steal such a thing?
If one potential customer reads this and doesn't book with them then it means it's an expensive tin of Red Bull and that crime hasn't paid on this occasion.
Terms shown when booking through CYPD(Compareyourparkingdeals) only detail a £6 charge when dropping off the vehicle but this is £8 and you have to pay it to leave the airport upon collection too, not transparent enough with costs.
I used the complaints contact after returning home and they refuse to respond. I contacted CYPD, the agent for the booking, and they said they would escalate the issue with suppliers management but still no response. CYPD appear to be not replying either now.
I would NOT recommend Express parking heathrow(easyparkingheathrow-meet and greet) or CYPD(compareyourparkingdeals) nor will I use again myself.

DO NOT USE THESE!!!

I chose this company to look after my car whilst I was away. Not only was the driver 30 minutes late collecting my car but also 1 hour late bringing it back to me.

My car was returned damaged and my back light was smashed. I tried to call the company number over 20 times & eventually they blocked me. The complaints email address doesn’t receive any more emails probably because there’s that many complaints.

The WORST company you could choose do not use

Whole process is slow compared to other companies I have used. Not impressed they dismantled my dash cam so it can't record. I have a right to see footage to where my car is driven to and kept. Will not use again.

DO NOT USE THIS SERVICE. Our car was vandalised, specifically sprayed down the side with red paint! The company (Express Parking Heathrow Ltd) have not replied sensibly to any customer service requests we have made not have they offered any kind of refund nor support to remedy the damage incurred. I would be astounded if it was only our car that was randomly targeted… You have been warned!

Extremely slow: more than 1 hour to come pick up the car at Heathrow T4 which added £15 to the bill, and more than 2 hours to deliver it back, and that cost another £8 of course as the mini charge of short-stay parking.
Cherry on the cake, I just received a penalty charge for wrong parking for more than 14 hours while I was still on holidays... So the car was not in a protected area during the night... thank you!
Avoid! Never again!

THIS COMPANY IS A SCAM, DO NOT USE, THEY TOOK OUR MONEY AND NEVER TURNED UP TO COLLECT THE CAR. THE PHONE NUMBER DOESNT WORK, TRYING TO CONTACT THEM IS BAD TO GET OUR MONEY BACK..

DO NOT USE

NEVER EVER USE THIS COMPANY

When I arrived back from my holiday, the person I spoke to on the phone was extremely rude, wouldn't give me a time for when my car would be dropped off and advised that he would 'block' my call if I called him again. He then proceeded to do that. I had to call him from another phone number and then he only proceeded to provide helpful information when I suggested I would call the police and highlight theft of my car.

The car was then returned to me in absolutely filthy conditions and looking like it had been raced around a field for two weeks. The car had also been fully adjusted and reset for which two weeks later, I'm still trying to work out what's been changed and how. The driver of the car acknowledged the condition. He then proceeded to call someone, I then spoke to him on the phone and he acknowledged that they would pay for a clean and all I needed to do was email them a copy of the receipt and cost. I'm sure you can imagine this was quite a shocking exchange after a 14 hour flight.

When I got home, I also noticed there were scratches on my car bonnet.

Since then I have attempted to contact Express Parking who have refused to acknowledge anything, taken a long time to reply and their latest email response being 'Hence the case is get closed and there will no further replies.'

I would also be dubious about using any comparison site they are listed on giving the company clearly does not due diligence on any of their recommended companies

I have now received a Parking ticket when Express Parking Heathrow had possession of the car.
2. On arrival, we were to collect the car at Heathrow T3. We were told to walk to T2 because there was traffic which we did. The driver of the car abandoned our car at T2 without waiting for us and left the key on the tyre. This is an appalling and terrible service. I am extremely disappointed.

Used express parking last month. We site said uniformed driver will collect the car , a random person appeared with out any form of id. Had go trust any give the key. Before approaching the terminal we called to confirm the collection of car , through said the refund is no such booking. Then has to be sent the screenshot as a proof.
While coming back the flights landed earlier than expected. Which I informed 2hours early as I had wifi. I formed the middle we will be arriving early. Afternoon a long discussion any argument asked me to ting afternoon collecting the luggage. I informed afternoon collecting the luggage , the person over the phone said the drive will be with us in 20 minutes. Had to wait outside for a an hour and 20 minutes.
So overall a very bed experience.
Never again