Received my brand new cooker and the door seal started peeling off. Contacted customer service multiple times and was repeatedly told this was normal, which was wild. Also the hob covers scratch reall... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
⭐⭐⭐⭐⭐ A truly honest review after a full year of use After using this Ferre cooker for a full year, I feel it’s only fair to give an honest review. First of all, the gas... Mehr ansehen
"I chose a cooker hood from Ferre UK and I am impressed by how effectively it eliminates cooking odors. Although I had read mixed reviews on Trustpilot regarding the noise level, my model is surprisin... Mehr ansehen
Product was delivered incredibly quick and is an absolute bargain. Lovely product, my gas engineer had no problems installing it and was complimentary of it. Nice that it came with all the LPG convers... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Femaş Group was established in 1978. We have built seven production facilities, six in Kayseri and one in Istanbul. The site in Istanbul has 175,000 m² of buildings on a 250,000 m² site. We are a big family of 1,750 people keen to accomplish our mission which is to provide solutions with a wide range of production and to show our differences instead of offering similar or equivalent products by analysing the needs, demands, and challenges in 130 countries on 6 continents. Our aim is to combine our technology, labour and knowledge with our experience and to focus on solutions that most companies cannot even imagine. Our group of companies: Ferel Electronics, Mamur Technology, Mabaş Metal, Re-Ma Metal, and Remay have been structured to ensure that each specialises in their own field by focusing on in-depth development of unique superior products.
Kontaktinformationen
Albion Works Unit 1 A, DY5 3SZ, Brierley Hill, Vereinigtes Königreich
- sales@ferrecooker.co.uk
- www.ferrecooker.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 22 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen

Antwort von FERRE UK LTD
50cm extractor unit
We needed a 50cm extractor unit to fit the confined space in the kitchen. The Ferre unit was just what we needed. The appearance, quality and functionality are spot on. The only thing that let it down slightly for me was the flimsiness of the two filters grills. We are going to have to be very careful when cleaning these.

Antwort von FERRE UK LTD
Looks great odd size required so was…
Looks great odd size required so was happy with their price product and delivery

Antwort von FERRE UK LTD
Please do not order anything from this…
Please do not order anything from this company! If there's any issue with damage and you have paid cash you can say good bye to your hard earned money.
Ordered a cooker that was delivered damaged. Collected the following day but has since refused to refund due to the product arriving back at their warehouse unboxed. It was never boxed in the first place just the normal polystyrene and polythene packaging.
When collected there courier refused to take the packaging.
Its a good job I paid with a credit card.
YOU HAVE BEEN WARNED. STAY CLEAR!

Antwort von FERRE UK LTD

Antwort von FERRE UK LTD

Antwort von FERRE UK LTD
BULLIED INTO REMOVING REVIEW TO GET MY…
WHERE IS MY COMPENSATION???
WHERE IS MY COMPENSATION???
WHERE IS MY COMPENSATION???
WHERE IS MY COMPENSATION???
WHERE IS MY COMPENSATION???
BULLIED INTO REMOVING REVIEW TO GET MY MONEY BACK FOR A FAULTY ITEM.
THIS SELLER IS DISGUSTING AS THEY JUST BLAME THE CUSTOMER FOR THEM SELLING FAULTY GOODS, BECAUSE THEY WON'T TAKE RESPONSIBILITY FOR THIS THEY THREATEN WITH LEGAL ADVICE AND BLAME THE CUSTOMER FOR THEM BEING AGGRESSIVE.
DON'T WASTE ANY TIME WITH THIS COMPANY THEY REALLY DO NOT CARE. FROM THE TIME OF REPORTING THE PROBLEM IT TOOK 4 MONTHS TO GET MY MONEY BACK ONLY AFTER I LEFT A REVIEW ON HERE THAT WASN'T IN THEIR FAVOUR.
THIS COMPANY REALLY NEEDS HELP WITH THEIR CUSTOMER SERVICE AND NEED TO START TAKING RESPONSIBILITY FOR DODGY GOODS SOLD BY THEM.
ON WHATSAPP YOU ARE EITHER BLOCKED OR JUST MET WITH RUDENESS FROM A WOMAN.
SO IF YOU BUY FROM HERE BEWARE YOU MAY HAVE A BATTLE ON YOUR HANDS, I DEFINITELY WON'T WASTE ANY MORE TIME BUYING FROM A COMPANY LIKE THIS.
NO APOLOGY OR ANY EXTRA MONEY BACK FOR ALL OF THE INCONVENIENCE, 4 MONTHS ISN'T GOOD ENOUGH.
IM DISABLED AND NEEDED HELP BUT THIS IS SUCH A BAD COMPANY THEY HAVE NO INTEREST IS HELPING, THE WHATSAPP CHAT IS JUST RUDE ALL THE TIME.
YOU DISCRIMINATE AGAINST EVERYONE.
GET SOMEONE NEW ON YOUR WHATSAPP/IN YOU SERVICE DEPARTMENT WHO KNOWS HOW TO TREAT PEOPLE.
DO I GET ANY COMPENSATION FOR NOT HAVING A PROPER WORKING OVEN FOR FOUR MONTHS??? IT WAS SETTING THE TRIP BURNING MY FOOD BUT I WAS TREATED LIKE I DESERVED TO HAVE A FAULTY ITEM. IM DISABLED AND HAD NO CHOICE BUT TO KEEP USING IT AS IT WAS IN MY WAY AND I COULDN'T AFFORD A NEW ONE UNTIL IT WAS REFUNDED SO THIS WAS VERY UNFAIR TO BE TREATED LIKE I DIDN'T MATTER.
STILL NOT SUPPORTED FOR THE FOUR MONTHS YOU LEFT ME WITH A FAULTY OVEN, AVOID THIS SELLER, THEY ARE NOT WORTH WASTING TIME ON OR YOUR HARD EARNED MONEY....... AVOID AVOID AVOID!!!
STAY AWAY THEY ARE SO WRONG FOR ALL THEY DO.

Antwort von FERRE UK LTD
Not as advertised
Cooker arrived on time. All OK apart from not having the advertised storage drawer at the bottom. This was a selling point for me due to one oven & very little space for trays etc in my place. Instead, there is a screwed shut metal flap.
Have contacted Ferre by email with photos as requested but no reply at all.

Antwort von FERRE UK LTD
Exceptional customer service, quality products
First cooker hood arrived damaged. Contacted company and dealt with Furkan. Collection of damaged hood and despatch of new hood started immediately. Furkan kept me updated throughout process. Extremely pleased with new cooker hood, excellent quality and very reasonably priced. Would not hesitate to deal with this company again for any future needs. Highly recommend.

Antwort von FERRE UK LTD
It’s a very good protect easy to use…
It’s a very good protect easy to use easy to clean

Antwort von FERRE UK LTD
Ferre dual fuel cooker
found this cooker after lots of searching for one with a Wok burner.
the price compared to other like this is very competative indeed.
Ordering was very easy via your website and delivery was only 3 working days and the delivery guys even brought the item into the kitchen for me.
The cooker has now been installed and my wife and I absolutely delighted with the item.
my only small gripe would be that you don't offer an uplift of the old applience, or at least I couldn't see the option when ordering.
All in all definately one of my better purchasing decisions.

Antwort von FERRE UK LTD
Only just finished installing seems okay plenty of suction
Bought this cooker hood on people’s feed back i am satisfied with my purchase

Antwort von FERRE UK LTD

Antwort von FERRE UK LTD
your customer service is not even to…bad customer service
your customer service is not even to mention i send an email from my email since 2 weeks no replies from your side i send a whats app and teh reply was after more than 24 hours call teh engineer as if i dont know that wooo what a great reply , we shell not use your services again ( to be fare the product looks good not implemented yet but seems a decent quality ) this is how customer service can destroy all teh efforts provided by the manufacturer .... keep sleeping fellows

Antwort von FERRE UK LTD

Antwort von FERRE UK LTD
Not arrived
Not arrived - royal mail have not delivered no response from them or Ferre Uk

Antwort von FERRE UK LTD
The appliance arrived damaged
The appliance arrived damaged. After several days emailing back and forth we're at a stailmate, the company want to pick the oven up and deliver a replacement at a later date rather than send a replacement at the same time as picking up the damaged oven, personally this makes no sense whatsoever. All I want is a replacement or a full refund, all they seem to want to do is argue. Now I originally posted this review on the 16th of September, but the damaged oven has been collected from myself and I'm still waiting a refund. They're certainly not what I would call a reputable company especially when in their response they stated that it would be dealt with. The damaged oven was returned over a month ago now. We've now gone into yet another month, it's now the 5th of November and still no refund, still they're looking for a way out. They need to check their own terms and conditions as well as the consumer rights act of 2015. Definitely not a company I would use again or recommend to my worst enemy.

Antwort von FERRE UK LTD
People don’t buy their products
People don’t buy their products. I own a company and we imported from them. Their quality is bad and the aftersales service also! We made the order and when it came, different product came. Save your money and buy some other brand

Antwort von FERRE UK LTD
Ordering was easy and delivery drivers…
Ordering was easy and delivery drivers were very helpful I cldnt asked 4 a better service. The gold cooker was far better in real life than sering it on line .

Antwort von FERRE UK LTD
So funktioniert Trustpilot
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