Frank Key Bewertungen 

746
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

very helpful delivered where i needed it even though difficult really good and helpful driver Colin 10/10

Unternehmen hat geantwortet

Unternehmensdetails

  1. Baufachhandel
  2. Bautechnikvermietung
  3. Baumarkt
  4. Maschinen- und Anlagenvermietung

Vom Unternehmen geschrieben

Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

746 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 85 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(746)

94 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

I'm Happy

Goods delivered two days earlier than expected which was good as I was able to start the job early. However the insulation material that I had ordered was wet which did mess things up slightly. 1 star deducted for that!

28. November 2024
Frank Key-Logo

Antwort von Frank Key

Apologies for the issue with the insulation. Thank you for your order and we do hope you will try us again in the future.

Bewertet mit 4 von 5 Sternen

Good experience

Only giving it 4/5 as I had some difficulties with the website ... but other than that everything was great.

30. November 2024
Frank Key-Logo

Antwort von Frank Key

👍

Bewertet mit 5 von 5 Sternen

Delivery promise achieved.

The website promised same day delivery, if I ordered within the next 30 minutes......2 hours later, the delivery was on my drive!

26. November 2024
Frank Key-Logo

Antwort von Frank Key

Glad we could accommodate and thanks for the order.

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service. I needed to change the collection time I was able to speak to someone who was very helpful.

31. Oktober 2024
Frank Key-Logo

Antwort von Frank Key

We'll always help where we can. Glad things ran smoothly and hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Very happy with the service you…

Very happy with the service you provided. Lois was very helpful and sorted out my query .
I would definitely recommend Frank Key .
Rashnita.

13. November 2024
Bewertung ohne vorherige Einladung
Frank Key-Logo

Antwort von Frank Key

Thank you for your feedback, I'll be sure to let the guys know that their help was appreciated.

Bewertet mit 1 von 5 Sternen

Failed skip delivery

Ordered a skip for delivery 2 weeks ago for some work I had scheduled this weekend, payment taken etc.

Chased 4x over the phone on the day of delivery and was constantly told the skip is coming only for nothing to arrive, branches now closed so can't speak to anyone.

I have workmen due to start tomorrow.

20. September 2024
Bewertung ohne vorherige Einladung
Frank Key-Logo

Antwort von Frank Key

Good Evening, Thank you for contacting us. I am struggling to find an order of a skip for delivery today. Would you be able to provide any more information such as order number so I can investigate and look to resolves this asap for you.

Thank you

Thank you for reaching out, and I apologise for the inconvenience you've experienced.

I’ve had a look into this, and after investigating, we found that the skip was attempted to be delivered on Friday after 5:00 pm. However, our driver noted that there was already a skip on site, and we were informed at that time that you no longer required the skip as you had decided to go elsewhere.

From our records, the order was placed on Friday, the 13th, around 12:00 pm, with a request for delivery on Friday, the 20th, which is when the attempted delivery took place. I completely understand that the communication could have been clearer, particularly regarding the possibility of deliveries taking place after our usual opening times.

Please rest assured that we have canceled the failed delivery charge, and the refund has been processed this morning. I sincerely apologies for the confusion and any disruption this may have caused to your schedule.

Thank you for your patience, and I hope this resolves the matter for you. Should you have any further concerns, please don't hesitate to get in touch.

Bewertet mit 5 von 5 Sternen

I’ve used Frank Key (Bulwell

I’ve used Frank Key (Bulwell, Nottingham) a couple of times now, supplies for a garden project.

From ordering on the website, checking in at my allocated slot through to the team loading everything into my car it’s been a great experience.

Great value on pricing and we are very happy with the products.

5. September 2024
Frank Key-Logo

Antwort von Frank Key

Thanks so much for your repeat business. We look forward to your next order 😉

Bewertet mit 4 von 5 Sternen

Overall great experience.

Been to frank key before and always had a good experience. Delivered in AM on date requested. Delivery driver placed type 1 where I asked. Would be good to get a phone call or text to inform you a rough time for delivery or that your drop is next. Only just about caught driver last time as I was leaving for school run.

5. September 2024
Frank Key-Logo

Antwort von Frank Key

Thank you for your order and for your feedback. We are always looking for ways to improve our service and this will be discussed internally. Thanks again.

Bewertet mit 5 von 5 Sternen

Exceeded expectations

4 years after having a new bathroom from Frank Key (with excellent service and price), we have just had minor problems with taps. I hoped to be able to
buy spare parts or even complete new taps.......
However Melanie at Nottingham Frank Key was a star. She immediately took on the problem and negotiated the parts for our now obsolete taps to be provided free under warranty. They say quality is exceeding customer expectations. Frank Key is definitely quality!

3. August 2024
Bewertung ohne vorherige Einladung
Frank Key-Logo

Antwort von Frank Key

Thank you for your feedback which we will pass on to Mel. Hope it's not another 4 years before we see you again! Thank you for your custom and thanks again for the fantastic feedback.

Bewertet mit 1 von 5 Sternen

How to upset your neighbours

This outfit tried to deliver building supplies to my neighbour at 07:10 in the morning on a large vehicle in a cul de sac.

The driver wasn't aware of the law regarding times of building work allowed but moved his vehicle (no doubt disturbing the other neighbours again)
When ringing the Frank Key office I was told that deliveries were allowed at that time as the driver could leave the yard at 06:45.
If you want to upset your neighbours they are the ideal company to use but if you care about where you live don't even consider them
I am discussed this with Frank Key who has advised me that it was the builders that requested the first delivery.
This does not excuse the time but is an explanation but any reputable builders should be aware of the relevant buildings regulations

9. August 2024
Bewertung ohne vorherige Einladung
Frank Key-Logo

Antwort von Frank Key

Thank you for bringing this matter to our attention. We sincerely apologies for the inconvenience caused by the early morning delivery to your neighbour. We understand that this situation disturbed you, and we deeply regret any disruption this caused to you and your neighbours.
At Frank Key, we strive to provide the best service possible while adhering to all local regulations and respecting our customers and their communities. Our delivery schedules are designed to ensure timely delivery of materials to support our customers' projects. However, we acknowledge that at times these hours are early and request our drivers keep the noise down as much as possible during these times.
We have taken immediate steps to address this issue, including:
1. Driver Training: We have communicated to all our drivers the importance to keep the volume down when delivering in the early hours (where possible).
2. Customer Communication: We will improve our communication with customers regarding delivery times to ensure they align with both their preferences.
We genuinely appreciate your feedback, as it helps us improve our services and better serve our community. If there are any further concerns or suggestions you would like to share, please do not hesitate to contact us directly on 0115 9 208 208

Bewertet mit 5 von 5 Sternen

Refreshing change.

What a refreshing change these days, a company that does what it says it's going to. I've recently purchased a bathroom through the Arnold showroom and am thoroughly delighted with the price, quality, delivery and service I've received throughout the process.
The staff were really friendly, helpful and knowledgeable. I can't rate this place high enough. If you're looking for a new kitchen or bathroom I wouldn't hesitate to try these guys out.

29. Juli 2024
Bewertung ohne vorherige Einladung
Frank Key-Logo

Antwort von Frank Key

Thank you for the wonderful review. Our team in the showroom work ever so hard on customer service and they will be delighted to read this.
Thanks again.

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