Furniture Village - Crawley Bewertungen 

Lots of choice and helpful sales staff. A lovely store to wander round with no pushy salespeople.

Izabela- we’ve used her before and really like her approach. The shop had what we wanted and needed.

Would definitely recommend Furniture Village. Jason, in branch was super helpful. Delivery was prompt and in the time slot specified. Delivery guys were great too.

Comfortable shopping experience with no hard sale. We were greeted on arrival asking if there was anything in particular we were looking for. We were initially looking for a dressing table stool. We were told to head upstairs and where we would locate them but options in store might be limited. We were free to look around and didnt see many stools but noticed the large range of mattresses. We had planned to go to a dedicated bed store after this shop but decided to look around. We were left to view the mattresses at our own pace and then a sale rep came up and let us know they were available when we were ready. Once we had made our decision we let the sales rep know and they came over with all the information. They were friendly and thorough, allowing us to talk though our decision and options. We were able to purchase our mattress and had a great delivery time offered.
Great experience and would highly recommend.

All staff were helpful and informative. The mattress we wanted to try was in stock and very comfortable to lie on. We are looking forward to our new mattress arriving soon! Thank you all.

Really friendly and helpful gentleman, explained things clearly and thoroughly

Matthew was very helpful and friendly. Had all the information we needed without being too “salesy”. Explained the post order and delivery process perfectly. Very happy with the experience!

All good when ordering then on delivery day the large part of corner sofa the delivery men could not get it into my lounge I was so upset but they assured me that another company could help me out but to go into the shop and they would give me a price, the man who eventually helped me was not very forth coming but kept saying how when it was sold to me a lot of time would have been taken to make sure it could fit thru my door and hallway,, I did not get any advice on delivery, so this week on Wednesday 14th 3 men arrived and got the large and smaller part into my large, the man in shop said the reason they didn't try and deliver smaller part was because they thought that wouldn't fit either so took both bits back to shop, so I was quoted £200 for large part and £80 for smaller part which they did not get out of the lorry.
I feel I should get some refund as the sofas did fit into my lounge thru front door I was very grateful to the men who made it work.

Very pleasant salesman with a good knowledge of products, helpful, friendly and gave good advice.

The gentleman that served us was very pleasant and knowledgeable.

Andrew was polite, approachable and helpful. He made the process very easy.

We were very pleased with
the service we had today from Andrew TWigg he was very helpful helping us to choose our furniture, very nice man .

The shop assistant was very helpful and knowledgable making my visit as straightforward as possible.

Friendly, helpful staff who listened to what we wanted and could point us to the right furniture immediately. They gave us time to look on our own, armed with a coffee.
Simone was our main contact at the Crawley branch. She answered all of our questions efficiently and well. Service was friendly and efficient.

Good selection of settees to choose from and the staff very helpful without being pushy

I genuinely regret ever buying from this Furniture Village store.

From the sales assistant to the staff and manager, my experience has been absolutely appalling. The attitude I received was rude, dismissive and, in my experience, completely disrespectful.

The sales assistant I dealt with was particularly unacceptable. I found her manner extremely rude, and during my interaction I experienced language that I considered completely inappropriate, including swear words. No paying customer should be spoken to like that.

Then came the manager. After weeks of chasing and repeatedly explaining the same problem, I finally managed to speak to a manager, expecting someone to actually take responsibility. Instead, I was told that my insurance claim could not be refunded. That was apparently the end of the conversation.

So much for management actually helping customers.

I paid for the sofa and insurance in good faith. When something went wrong, I was passed from one person to another, forced to repeat myself again and again, and left to chase the company for answers.

Honestly, I would not want anyone else to go through what I have experienced at this shop. In my experience, it feels like the priority is taking your money, but when you actually need help, you are passed from one team to another and nobody takes responsibility or provides a proper resolution. It has been extremely frustrating, disgusting and a complete waste of my time and money.

I would strongly advise anyone considering buying from this store to think twice before handing over their money. Based entirely on my experience, I would also not recommend taking their insurance cover.

I am absolutely disgusted with how I have been treated. The behaviour of the staff, the attitude I experienced from the sales assistant, and the response from management have left me completely disappointed.
If this is how Furniture Village treats customers after taking their money, I certainly will not be giving them mine again.
Avoid it if you don't want to spend weeks chasing people, repeating the same story and getting nowhere.

I purchased 2 sofas which are great & I also took out the diamond package Insurance. I had a claim to make on the sofa as it needed a clean & phoned customer services at furniture village where I was helped by Natalie on the phone, she was friendly easy to deal with & really took the time to make my claim experience easy to deal with! Great Service, Great attitude, Great asset to the Company, well done Natalie almost makes me want to make another call just to say hi!!

Delivery service by Alfred and Seth. Excellent unpacking and fitting.

I had a very good experience today at the Crawley store.
Andrew listened to my requirements and spent time showing me the products in detail. I left the store very happy with my purchase.