Gazelle Bewertungen 

I called customer service twice to follow up on shipping details; as the order did not ship until 3 days after the order was placed and I requested expedited shipping. Customer service advised the order would be canceled. I have now received the phone and I no longer need it due to the delay shipping issue and have received no follow up to 2 emails requesting instructions to return the phone.

This is my fifth purchase with Gazelle. They sell quality pre owned phones. I’m a grandma on a fixed income and their prices are fair and reasonable. My grandsons are fairly destructive with phones so I am grateful Gazelle exists. If/When I need another phone I will be buying again. Maybe offer coupons for repeat customers. I sure could use a good old nifty fifty off of my purchase. Thanks

I have had 4 orders canceled. I have a Iphone 17 I was charged for and never delivered. I can not get them to credit my card or get a manager.

I had one phone 16 delivered with a chip in the glass. Gazelle has gone downhill and the customer service now is awful.

I found the item I was looking for at an incredible price! The order was delivered in a timely fashion and was in even better shape than I had hoped for with a "fair" rating. I have bought 3 iPhone and now an iPad from Gazelle and each time the experience, and product have been 5-star ratings. Great company, great reconditioned products, and great service.

I have order a lot of phones from from them and all but one had a problem but it was a very easy process to get it back and reorder a new one. I love ordering from this site fast and easy to get what you want. Also the delivery is pretty fast even without paying for faster shipping

Works great

The package I received did not contain a phone, only a cable and some promotional flyers. The outside packaging was fully sealed so I m presuming that it was taken before it left the facility as the internal box appears to have been tampered with.

Fast delivery

Traded in a phone, used the box they sent me and the tracking stopped in Kentucky. After chatting with an Agent she said enough time passed that it would be a lost phone claim at that point. Three follow ups later and I was asked the same questions ( yes I already sent the affidavit and was told you have it). Today I get told to be patient but get no answers and am asked again if I sent the affidavit. First time using Gazelle, guess I should have stuck with my previous company.

8-21-2026 I have made numerous follow ups at this point. Provided even more information that is not necessary, including a screen shot of my iCloud , which is none of their business. Just did a chat on the website to try one more time. Now telling me the actual screen shot isn’t good enough to show what’s in my iCloud account. To document my experience I sent them a phone in the box they provided, tracking stopped in Kentucky en route to Gazelle. Started the lost phone process, filled out the affidavit, provided the imei number. Follow up told they need the affidavit I already provided, sent again. Then proof of ownership , found receipt and sent that. Next request was all my iCloud devices. Asked numerous times why, finally gave up and sent it. Sent again a couple days later when asked for it again. Just told in a chat that it isn’t good enough, unsatisfactory is what I was told. Keep in mind they did not need one thing for me to mail them the phone. Even sending me to survey at the end of the chat , it doesn’t work. What a sad company. I hope this saves at least one person the aggravation it is causing me. Anyone at Gazelle reading this feel free to dispute anything I have typed.

Good phone and great service

First time Gazelle user. I traded in my phone, and everything went smoothly until they received it. They halved their original offer, claiming 1) it wasn't the model I'd indicated and 2) it "has more than the acceptable amount of scratches". The problem with this is it was exactly the model that I'd originally stated and that they confirmed, and it had no scratches. None at all. It was protected by an Otterbox the entire time I had it, and was not only pristine cosmetically, but it had never been dropped. By the time they gave me their heavily discounted offer with no justifiable reason, I'd missed my opportunity to trade it in elsewhere.

Edit: Thank you for your response. However, it was, in fact, an unlocked phone. So your response in no way addressed the change in value. Also, I've now been provided three reasons for the change in value, all of which were false.

Package was lost and you have given no help. Not clear that it was ever actually shipped.

I've bought several phones through gazelle with no issue, but my last one had blue tooth issues and I figured it was just a bad phone and ordered another. It never came and I had to fill out a form. Took over 30 days to be reimbursed

Gazelle stole my phone.
I was made an offer - I sent on phone - they decreased the offer by half - i declined the offer and they never sent back my phone nor did they pay even the half amount.
They do not respond to emails, deactivated my account and pretend it never happened.
They will steal your phone too if you give them the chance.

Simple and transparent.
I have bought over 6 phones from Gazelle over the years and have always received exactly what I was expecting. Sure, they are used phones and not always in perfect condition, but that is why they are sold at a discount. Also they are not always the cheapest option, but the peace of mind that I will actually get what was advertised is worth the small premium.

Can’t seen to my phone calling everybody and it won’t ship for some reason for 10 days now WHERES MY PHONE????

no hassles fast service super easy transaction great products

It took 2 weeks to get the phone and when I called customer service I was left on hold for my entire lunch break and had to hang up and go back to work. I then emailed, repeatedly, responses were slow and useless. The information provided through email did not address the specific questions I asked and was obviously a canned response to shipping questions. The experience would have been perfectly tolerable if I had been answered clearly and honestly the first time.

Never received item

I’ve been pretty happy with the 6th gen iPad we purchased for a great price! So far it’s working well — no complaints!