this was a terribly challenging purchase to make. 1.kicked back for po box for mailing not the physical for delivery. 2. asked numerous times, told was a security. 3.had cc issues, once corrected, s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a "good" iPhone 14 Pro, and the phone is actually in excellent condition. The price was much better through Gazelle than others I checked. Comparing phones and ordering was easy on their web... Mehr ansehen
Unternehmen hat geantwortet
We got a “fair” condition iPhone, but are pleased to find very few scratches on it. We are happy with our purchase. The only thing that strikes us as odd is that there didn’t appear to be any iPhones... Mehr ansehen
Unternehmen hat geantwortet
Received entirely wrong package. Not even a phone. Customer service was great at first but quickly became inconsistent. Was told it would take up to 2 business days for review, but it has been 4 so fa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Gazelle
Vom Unternehmen geschrieben
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Kontaktinformationen
Vereinigte Staaten
- gazellesupport@ecoatm.com
- www.gazelle.com
3,7
Akzeptabel
13 805 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I’ve been pretty happy with the 6th gen…
I’ve been pretty happy with the 6th gen iPad we purchased for a great price! So far it’s working well — no complaints!
23. Juli 2026
Antwort von Gazelle
We’re so glad to hear you had a great experience—thanks for taking the time to share it with us. Your feedback truly makes our day!
could not have had a worse experience
could not have had a worse experience. A day after my order, I was told it was on backorder, please wait it will ship soon. Over a week went by with no updates, so i reached out to customer service who told me they were canceling my order. Waited on hold over an hour to speak with someone just to tell me they won't help me.. oh but here's a $10 off promo code. I have bought several phones from Gazelle over the years, never again..
14. Juli 2026
Antwort von Gazelle
Thank you for your feedback. We're truly sorry that your experience did not go as expected. We understand how disappointing it must have been to place an order, be informed of a backorder.
This is certainly not the experience we want our customers to have. We sincerely apologize for the frustration and inconvenience this situation caused and appreciate you taking the time to share your experience with us.
i ordered twice they did not ship any…
i ordered twice they did not ship any of them
SHP548157
SHP548158
its been 8 days
17. Juli 2026
Antwort von Gazelle
We're genuinely concerned to hear that neither of your orders has shipped after 8 days. Please know that we are actively working toward a resolution in your cases and would like the opportunity to provide more information specific to your situation. For the latest updates regarding your case, please contact us at gazellesupport@ecoatm.com. We're here to help and appreciate your patience.
Followed simlpe on screen…
Followed simlpe on screen instructions, all worked well. Battery charged, held at 100% over night.
22. Juli 2026
Antwort von Gazelle
It's great to hear that everything worked as expected and that your device arrived with a strong battery and performed well right from the start. We appreciate you choosing Gazelle and hope you enjoy your device!
Very dissatisfied
I ordered my phone on the 15th of July and as of July 26th I have not received it.
16. Juli 2026
Antwort von Gazelle
We're truly sorry to hear that your phone has not yet arrived. This is something that we take very seriously and we want to take the correct steps so we can give you a resolution. Please contact us at gazellesupport@ecoatm.com so we can take a closer look at your order and provide any available updates.
Still haven't received the phone and it…
Still haven't received the phone and it has been 11 days. I needed it in a rush and am dissatisfied.
16. Juli 2026
Antwort von Gazelle
Thank you for your feedback. We're sorry to hear that your phone has not arrived yet, especially since you needed it urgently. We understand how disappointing and inconvenient delays like this can be when you're counting on a device to arrive on time. Please contact us at gazellesupport@ecoatm.com so we can review your order and provide the latest information available on your shipment.
have always used gazelle to buy my…
have always used gazelle to buy my devices and think it’s worth it
15. Juli 2026
Antwort von Gazelle
We're so happy to hear you consistently find value in our devices. Thank you for your continued trust!
I’ve bought several iPhones from…
I’ve bought several iPhones from Gazelle and they all arrived in pristine, working condition. At this point I doubt I would buy a new one directly from Apple. Gazelle gives me a model and price range that suits my budget and I don’t feel pressure to exceed what I want to pay. I’m very happy.
15. Juli 2026
Antwort von Gazelle
Thank you for being a loyal Gazelle customer! We're thrilled to hear that your devices have consistently arrived in excellent condition and that you've found great value in choosing Gazelle. We truly appreciate your support and look forward to helping you with your next device.
The ipad mini was in good condition
The ipad mini was in good condition. It arrived sooner than expected. The price was lower than any other company I checked with.
21. Juli 2026
Antwort von Gazelle
It's great to hear that the iPad mini arrived sooner than expected and that you were pleased with both its condition and value. Finding a quality device at a competitive price is exactly what many customers look for, and we're delighted we could deliver that experience.
Quick and easy ipad purchase
Quick and easy ipad purchase. Was listed as good but looks brand new!
20. Juli 2026
Antwort von Gazelle
Thank you for your feedback! We're delighted to hear that the iPad arrived quickly and exceeded your expectations.
Cheap phones and even Cheaper Customer Service
We have been charged for a Phone and still have not received it. Fedex lost of the phone and Gazelle is basically non-existent as far as customer support. We have called and reached out to Gazelle 3 separate times each time they ask for the same information, then tell us to submit the same paper form, then tell us it will be 2, 3, 5 more business days. At this point Gazelle has our money, Fedex has claimed the package as lost and Gazelle is nowhere to be see. Did Gazelle reach out to Fedex to find out what happened to the package, nope! Eventually we may get our money back but it's going to be solely on us hounding gazelle. That's not customer service. Gazelle has never once initiated the contact or made any moves that indicate that its important to them that this issue get resolved. Someone needs to tell Gazelle that until the product is in your customers hands, they are on the hook and need to be involved.
10. Juli 2026
Antwort von Gazelle
Thank you for your feedback. We're very sorry to hear about the difficulties you've experienced with your order. We understand how frustrating it can be when a shipment is delayed and the resolution process takes longer than expected. Please know that your case is important to us, and our team is actively working through the necessary steps to help bring it to a resolution. For the latest updates on your case or if you have any additional questions, please contact us at gazellesupport@ecoatm.com
Antwort von Gazelle
Great choices and a smooth shopping experience are what we love to hear about. Thank you for your feedback.
The phone came ahead of schedule and…
The phone came ahead of schedule and was in great shape. Everything works!
Thanks
20. Juli 2026
Antwort von Gazelle
We're so happy to hear that your phone arrived ahead of schedule and is in great shape! We appreciate you letting us know everything works perfectly.
I didn’t receive the phone. Gazelle is not helpful with refunds.
I didn’t receive the phone. Your website won’t allow me to login and check the status, and I’ve tried on multiple devices. I sent an email to get help and you haven’t responded. My next step is to alert the credit card company that you fraudulently accepted money. I need to hear from you asap.
Update: I submitted the refund form and did not receive any confirmation response. I then called gazelle multiple times and was disconnected every time. At this point, Gazelle does not even deserve 1 star. Why should I have to fill out a form at all? You can look at the tracking and see the package never arrived here. So, why do I need to send anything in and not immediately be issued a refund?
13. Juli 2026
Antwort von Gazelle
We're concerned to hear that you haven't received your phone. We'd like the opportunity to review your case and provide any available information. Please contact us at gazellesupport@ecoatm.com, and our team will be happy to assist you further.
The iPad is in good condition and fast…
The iPad is in good condition and fast delivery.
20. Juli 2026
Antwort von Gazelle
Thank you for your feedback! It's wonderful to hear that the iPad arrived quickly and met your expectations. We hope you enjoy your device, and we appreciate you choosing Gazelle!
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
The absolute worst customer service
The absolute worst customer service . Was on the phone for 45 min talking to offshores who were clueless
20. Juli 2026
Antwort von Gazelle
We're sorry to hear that your experience left you feeling frustrated. We understand how disappointing it can be when you're seeking assistance and don't receive the level of support you expected. Your experience is important to us, and we appreciate you taking the time to share your concerns so we can continue improving.
Very good
Definitely a great purchase. “Good” is basically excellent. I love my iPad so much.
20. Juli 2026
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
They received my iphone on May 18
They received my iphone on May 18, 2026, it is July 24 and I have still not received my payment for my iPhone.
Numerous phone calls and emails and it is always just another 3 or 5 days and you should receive your check. Customer service always has a new excuse. Today I escalated the issue to a supervisor. Beth, the supervisor told me that since it had been over 45 days since they received my iPhone, they had to cancel the check and start their process over again. Be prepared for some really terrible Customer Service.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Gazelle
We truly regret the inconvenience you've experienced, and we appreciate you taking the time to reach out to us. While we understand that you've already contacted us regarding this matter and received support along with a resolution and expectations, please know that our team remains actively engaged in resolving the issue. We're continuing to work on it with care and urgency, and we’re committed to ensuring a satisfactory outcome. Thank you for your patience and understanding. Please contact us to gazellesupport@ecoatm.com for further assistance.
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