The Hyde Group Bewertungen 

1 533
•
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Had issues in past. Repairs not always carried out in a timely fashion. But this time Liam, came to sort out plumbing issues and provide Ist Class Service. Kitchen Taps and Under sink piping rep... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Not only is our home beautiful and everything we wanted, but the staff/ company have been amazing from start to finish. We dealt with Ann, who kept us updated every step of the way, was very helpful a... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Can only say what I've seen.... 2yrs max warranty on all plumbing and you'll be lucky if it lasts that long from what I've seen at they're YAPTON site.... two separate customers told plumbing isn't co... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Very efficient communication. We were made aware about next steps and what needs to be in place to achieve the final goal. The process from the beginning was very smooth. Friendly team, Savjem was... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Wohnungsamt
  2. auch in
  3. Wohnungsbau

Über The Hyde Group

Vom Unternehmen geschrieben

We’re Hyde - we're here for our customers, and we're here for good. The Hyde Group was established in 1967 to provide homes for those left behind by the market and since 1988, we've proudly been building quality homes. Our mission is to provide homes and communities that people are proud of. We own and/or manage 130,000 homes and provide neighbourhood services to about 350,000 people. The quickest way to manage your home is through MyAccount, sign up on our website.

MyAccount

Vom Unternehmen geschrieben

Sign up today
MyAccount is the quickest way to contact us.

Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

1533 Bewertungen

5 Sterne
4 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(1 533)

321 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

I would have prefered a new letter box…

I would have prefered a new letter box as it doesnt close down properly now which will course a draft in winter.
But the repair man was still very polite and nice

10. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi Dawn, thank you for your feedback. If you haven't already, please contact our customer service team or raise a repair on MyAccount so the letterbox issue can be fixed. Kind regards, Louise

Bewertet mit 2 von 5 Sternen

A nan came to fix my pipe on the…

A nan came to fix my pipe on the washing nachine but the pipe still
Leaked water into it. Can a hyde plumer come and look at it again.

5. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi Sergio, I'm disappointed to hear this. Please could you contact our customer service team via MyAccount or by calling 0800 3 282 282 to rebook. Kind regards, Louise

Bewertet mit 4 von 5 Sternen

Well done job.

​I am really pleased with the new bathroom installation in my home. The entire process was smooth, and I didn't have to wait 1 to 2 years to get the work done. The workers were polite, honest, and professional throughout the job, doing a brilliant job fitting the new bathtub and finishing everything properly. Overall, a great experience and excellent service.

17. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi Alba, that's wonderful to hear! Thank you for taking the time to leave your review and I hope you enjoy your new bathroom. Kind regards, Louise

Bewertet mit 5 von 5 Sternen

Really polite and professional workmen

Really polite and professional workmen. Eric and Malik.They fitted my new bath and shower. Hard working and courteous. Thank you.

12. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi Suzanne, that's wonderful to hear. Thank you for you 5* review. Kind regards, Louise

Bewertet mit 5 von 5 Sternen

Hyde were excellent from start to…

Hyde were excellent from start to finish. Shenka Wildey was our sales representative and was wonderful, helping each step she was involved with, from the property viewings to completion of forms and even the move date.
SRC solicitors who acted on Hydes behalf could have had better communication and been more helpful in addressing some issues we had early on.

11. Mai 2026
Bewertung ohne vorherige Einladung
The Hyde Group-Logo

Antwort von The Hyde Group

Dear Julie,

We're so happy to hear about your positive experience with Shenka, especially the excellent support you received throughout your property journey. We truly appreciate you highlighting areas where we can improve, and we are reviewing the communication protocols with our third-party partners to ensure a smoother process for everyone. Thank you for your valuable feedback.

Wishing you many wonderful moments and memories in your new home!

Warm regards,
Hyde New Homes

Bewertet mit 1 von 5 Sternen

Hyde housing association are trash

Updated comment 7/9/2026......Hyde housing association are useless and potentially dangerou, they won't allow you to make a complaint about them and the pathetic service they provide. They protect, racist and anti social tenants, they will even try and blame you. If your having problems with neighbours and Hyde refuse to do anything, contact your local council and start a Community Trigger. Hyde don't care about anything unless it cost them money. I've suffered with a bad neighbour for 20 years and Hyde have done absolutely nothing about the individual apart from bull **** excuses and trash mediation. The tenant goes quite and does the same thing again. Hyde have said for the last two months someone will contact me, surprise, surprise they never do. Hyde claim the issue has been resolved but nothing has changed. Hyde Housing association are complete rubbish and always have been.

14. August 2026
Bewertung ohne vorherige Einladung
The Hyde Group-Logo

Antwort von The Hyde Group

Hi there, I'm sorry to read your review and hear about this situation. If you could please reply to my request for your details, I can ask our customer service team to look into this for you. Kind regards, Louise

Bewertet mit 5 von 5 Sternen

My journey with Hyde was outstanding

My journey with Hyde was outstanding, thanks to Shenka, my sales consultant. She arranged my viewing efficiently, guided me through every stage with clear communication, and was consistently supportive throughout the process. Her professionalism, patience, and attention to detail made the purchase smooth and stress‑free.

On completion and moving‑in day, she went above and beyond to ensure everything was perfect. Truly exceptional service — highly recommended. Thanks Shenka!

6. August 2026
Bewertung ohne vorherige Einladung
The Hyde Group-Logo

Antwort von The Hyde Group

Dear Nana,

We are so pleased to hear about your outstanding journey and that Shenka provided such exceptional service. It's wonderful to know that the viewing, communication, and support made your purchase smooth and stress-free. We truly appreciate you sharing your positive experience and recommendation.

Wishing you many wonderful moments and memories in your new home!

Warm regards,
Hyde New Homes

Bewertet mit 5 von 5 Sternen

Phoned at about 08.10 gave me…

Phoned at about 08.10 gave me emergency call out. They were here by 08.30, work completed, cleaned up and gone by 09.00.
What more could you ask for.

10. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi there, that's wonderful to hear. I'm so pleased to hear that we were able to attend quickly and sort the work out for you. Kind regards, Louise

Bewertet mit 5 von 5 Sternen

Amazing experience with Shenka on the Whistable heights development

From the first interactions, my wife finding the website, looking at the properties, booking a viewing, doing the eligiblity checks, everything was clear and straightforward. Not that there wasn't a million things to gather, answer and do, but Shenka answered our questions and worked well with their brokers, our brokers and solicitors.

We booked the first viewing on 8th of May and we're completing on 18th of August, which is just about 3 months from start to finish.

Absolutely amazing experience getting into our forever, dream home!

Thank you

12. August 2026
Bewertung ohne vorherige Einladung
The Hyde Group-Logo

Antwort von The Hyde Group

Dear Hunor,

We are absolutely delighted to hear about your wonderful experience finding your dream home with us! It's fantastic that the process, from browsing properties to booking viewings and eligibility checks, felt clear and straightforward despite the many steps involved.

We are especially pleased that our team could effectively collaborate with all parties to ensure a smooth journey. Achieving completion in just over three months is truly remarkable, and we are so glad we could help make your dream a reality. Thank you for sharing your positive feedback!

Wishing you many wonderful moments and memories in your new home!

Warm regards,
Hyde New Homes

Bewertet mit 5 von 5 Sternen

Great service

Great service. Engineer's were very professional and very friendly and polite.

10. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi Andrew, that's music to our ears. Thank you for taking the time to leave your review. Kind regards, Louise

Bewertet mit 4 von 5 Sternen

It was the work took longer than it…

It was the work took longer than it needed to be. But overall great work very pleased. Repair man was great very polite at all time and helpful. But the stairs, plastering & then paint was nor all done on the same date which was a.very small area that needed to be done, in all took about 3 weeks to complete.

10. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi Belinda, I'm sorry to hear that the work took longer than expected, but pleased that you're happy with the finished result. Thank you for taking the time to leave your review. Kind regards, Louise

Bewertet mit 2 von 5 Sternen

I moved into my house in September 2025

I moved into my house in September 2025
The previous Tennant lived in the house for 40 years.
the house hasn’t been updated in that time.
I had to hire a skip when I moved in to the house just to clear up the crap the contractor’s left plus all the Ivy that had grown from next door up the side of my house up to the roof (40 years of ivy🙄)
I have a wet room that leaks out of the bathroom out on to the landing,the first contractor that came and looked at it told me to replace the bathroom myself the second contractor said the floor needs taking up but I’m still waiting.
The communication with Hyde is applauding no one has a clue what they’re doing,I get passed from one person to the other and the app is a waste of good time!
My back fence and gate is rotting and falling to bits and they keep sending workmen round to bodge it a bit more,it’s on a public footpath by a road the contents of my garden is falling on to the footpath.
The list goes on 😕

4. September 2025
Bewertung ohne vorherige Einladung
The Hyde Group-Logo

Antwort von The Hyde Group

HI Sarah, I'm sorry to read your review and hear about the issues you've raised. If you could please respond to my request for further information, our customer service team can look into these for you. Thank you, Louise

Bewertet mit 1 von 5 Sternen

Hyde housing is not great

Hyde housing is not great, they delay housing repairs through complaints services leaving vulnerable people at risk
I’m in contact with your services via email, I’ve had to go the the environmental health service now I’ve shared that email with your service also

11. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi there, I'm sorry to hear this. Could you please contact our customer service team on 0800 3 282 282 or through MyAccount so they can look into this for you. Kind regards, Louise

Bewertet mit 5 von 5 Sternen

Good communication

Good communication, honest, helpful and understanding

11. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi Francine, that's wonderful feedback. Thank you for taking to time to leave your review. Kind regards, Louise

Bewertet mit 1 von 5 Sternen

I have been with Hyde Group since 2005

I have been with Hyde Group since 2005, my mistake was to give up my property & move into a (Damp, Appalling & Multiple Old Features Bath/Doors:Windows Hyde will constantly give you false hope.. Rent goes missing from accounts.. Please don't go near this Group Profit Only Thank Louise but no thanks!

7. August 2025
Bewertung ohne vorherige Einladung
The Hyde Group-Logo

Antwort von The Hyde Group

Hi there, I'm sorry to read your review and hear about your experience. If you could please respond to my request for further details, I can ask our customer service team to look into this for you. Kind regards, Louise

Bewertet mit 5 von 5 Sternen

Repair carried out on my houseout…

Workers were efficient and carried out the job quickly.

6. August 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi Gaynor, we're so pleased to hear that our team was efficient and completed the job swiftly. Thank you for your 5* review. Kind regards, Louise

Bewertet mit 5 von 5 Sternen

Electrician

Electrician, arrived in good time, was very efficient and pleasant. Done the job in no time.

30. Juli 2026
The Hyde Group-Logo

Antwort von The Hyde Group

Hi Trudi, that's great to hear. Thank you for taking the time to leave your review. Kind regards, Louise

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