Liberty. Bewertungen 

I'd like to preface this review by mentioning that I very rarely complain about a company, as I understand that mistakes can happen. However, the lack of a satisfactory resolution in this case is disappointing.

I recently ordered a pair of Kapital jeans from Liberty London. Fortunately, I was able to get £100 off as part of their recent promotion, which was excellent, as Kapital is a difficult brand to find in the UK, let alone find at a discount. However, this initial excitement quickly turned to disappointment upon the arrival of my parcel.

Upon opening the box containing my highly anticipated jeans, I found a completely different item: a pair of brown Kapital shorts. How this mistake happened, I will never know. I immediately contacted customer support by telephone, and they asked me to provide photos of the item I had received. However, as of writing this review, I have yet to receive the promised email through which I can send the photos. I was also informed that, unfortunately, the jeans I'd been looking forward to receiving are now out of stock in my size. I can only assume that someone else has received their correct order at my expense.

I'm now left having to arrange the return of a random pair of Kapital shorts that I neither wanted nor ordered, with a full refund being my only option. In reality, this leaves me no better off than I was before placing the order.

Overall, poor stock management and/or item packaging have resulted in a truly disappointing experience with Liberty London. If I ever order from them again, I can only hope that I actually receive what I ordered.

Excellent customer service. Indigo went above and beyond with helping me including following up.
Warm and personable as well as professional. A huge asset to Liberty’s team I would highly reccomend both her and Liberty.

I had an issue with my delivery, but on the same day Liberty Customer Service had not only responded to my concern but had resolved the issue.

Poor choice of delivery. Liberty order # 14099683
I groaned when I learned that you had chosen DPD - true to form, they did not come anywhere near this house on their first delivery attempt, but they did post a photo of a stranger's house, over 500 metres away and a message that they would try again today. ''OK - I thought. They are not going to just leave the parcel without a signature''. Unfortunately, they did. I got a message that the parcel was left ' on the front porch' but not at my house, and the photo is not good enough to identify the location. Calls to the DPD customer service tell me to take this up with Liberty's. On further investigation, I can also see that Liberty have caused this by truncating the address, shortening the address of 32a The Street, to ''the St,'' which will have compounded the issue for the drivers that clearly have limited time to find places. I am disappointed not to have the ring I ordered in time for my birthday, and also to risk not getting it all, as I understand it's an artisanal item with potentially limited stock. Why did Liberty's ship without a signature? Why use DPD that are notoriously poor, instead of a reliable service that would know where the house is e.g. Post Office, Parcelforce? I asked for the parcel not to be left, and was told by the DPD customer support chatline, that the option to not leave a parcel is set by the seller, that it is coded into the instructions on the parcel and not in the users App profile. All this, after being told by the App after the first attempted delivery, that I could alter these settings and include photos of the house and clear directions on how to find it, which I duly did. Then DPD on the call line tell me this is a waste of time, as the driver can only access/take note of what is supplied with the label. Very contradictory and unsatisfactory interactions with DPD. If this is the way you ship jewellery, your losses must be very high!! Please don't use them, or at least, give people the option and let them know who you are going to ship their carefully chosen and artisanal jewellery with!! Very poor on Liberty's part - a basic thing, badly done.

Olwethu and Lewis were very helpful and supportive with my enquiry yesterday and they came back with the reassurance I needed in no time which was really great.

Excellent service. My query got put through rapidly to a real person ( not a bot) who managed to source the product I wanted and gave useful advice

I did a return at Liberty. It was done very smoothly and politely.

Katrina was exceptional in her support. Prompt, understood issue immediately, and quickly actioned the recommended solution. My fist time ordering from here but this experience has made me a return customer.

I had an issue with newly opened loyalty card but Customer Service resolved very quickly. I am very happy and satisfied with their service and support.

I had questions about the loyalty program and details of my account and their customer service team member was professional, courteous and helpful. Thank you for your help.

After stupidly selecting completely thé wrong products online shopping I was so disappointed that I had to return and reorder but it was done so efficiently !! Less than 48 hours refund and a further promo code for my stress ! Thanks Kam !

Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behind the Escentric Molecules fragrances and answered all my questions patiently. A great shopping experience!

Ian was brilliant

The customer service advisor was very kind, considerate and very helpful. Very pleasant and listened to me.

Fabulous customer service from Charlotte today when I needed to rebook a facial appointment travelling down from Norwich for a birthday treat. Charlotte was kind and courteous and got me booked in for a future date. Great service as always from Liberty.

Friendly, prompt and professional customer service to arrange an E-Gift Card for our daughter and fiancé. We are thrilled that they can purchase a special engagement keepsake from Liberty London.

Lewis was so helpful and obliging with my request. He dealt with my query efficiently and professionally. A throughly wonderful advisor, who really cares for the customer.

Good website, easy to order with options for delivery or collection. Very good communications throughout. Collection a few days later was simple - all staff members I spoke to were friendly, polite & helpful.

Once again first class service from Liberty’s customer service team.
Ian resolved an issue with my payment details without me having to do a thing, others should take lessons from them .

Amazing customer service as always from this leading fashion, design and home stalwart in London. Minor issue with an order which was swiftly and efficiently resolved. The service is always exceptional with top quality goods quickly despatched if not shopping in store.